De Hoek Country Hotel image

De Hoek Country Hotel

Hotel

Warm rooms & a suite in a tranquil riverside hotel offering a restaurant, a bar & an outdoor pool. People often mention service, star, staff, beautiful, gardens, lunch, experience, special, hotel,


Address

R98, Magaliesburg, 1791, South Africa

Website

www.dehoek.com

Contact

+27 14 577 9600

Rating on Google Maps

4.60 (259 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: service (8) star (8) staff (8) beautiful (8) gardens (7) lunch (6) experience (6) special (6) hotel (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Colin G. 1 year ago on Google
    I flew a VIP guest into the lodge to celebrate his wife's birthday on a helicopter, I requested non alcoholic Champaign and a birthday cake several times on email, the client was not impressed as they didn't have anything that we had organized in advance, he went on to say that the service was poor and the food wasn't great ether. This has also put my business (Titanium Air) into bad light as we organized this for our client. I sent a complaint email to the management a few weeks ago and still today, I haven't even received acknowledgment of my email. We have decided not to make use of this venue going forward and are now looking at alternative venues and have been discussing it with our partner aviation companies as well.
    3 people found this review helpful πŸ‘

  • 1/5 Bel S. 2 years ago on Google
    Stunning gardens but definitely not a 5 star place. My wife booked lunch for my birthday and going to the Wimpy would have been better and CHEAPER. a) Nobody explained the process i.e. you can sit here and have drinks and we will come and get you when lunch service starts. Other guests were taken to their table, we were ignored until we asked when service was starting only to be told that it has already started. b) The salmon is like something you would expect from ocean basket. No consistent cook with the one side dried out and instead of a nice crispy skin it was like rubber. Definitely not cooked on order. c) The Amarula Crème Brule was split, the sugar was not caramelized and you could not taste any Amarula since the alcohol was not cooked of so what you basically got was something with the consistency of scrambled egg, sprinkled with brown sugar and alcohol. There are some places that seem to think that 'fine dining' means you take a normal dish, scale it down and charge twice as much and De Hoek is one of those places. What a huge TRIPLE disappointment - You leave hungry, broke and disappointed. If there is a trained chef in the kitchen I will eat dry rubbery skinned salmon everyday of the week, at best it is a cook. They get the one star because the garden was green ;)
    2 people found this review helpful πŸ‘

  • 1/5 Michelle G. 3 years ago on Google
    Frozen food. Shocking service. No record of booking. Not 5 star. It was our six year anniversary and we decided to spend it at this place. We made a reservation the day before (we have proof on our phone) and to our dismay when we arrived there was no one at the front desk. The kitchen staff was having a party in the back and no manager in sight (it was only after a while did we meet the "acting manager"). When we asked for our table the front of house receptionist said "sorry we were not expecting you and we cannot help you because all our food is frozen" and walked away from us while we were trying to explain to her that we indeed made a booking and we would like to speak to the owner. She mumbled under her breath and starting giving us attitude when we asked for these details. We left this place and she slammed the door. We went to their competition and received a call from the manager at 4 30pm that afternoon saying that the owner will only call us after the holidays. What a pity because this place is really beautiful as you drive in with beautiful gardens but unfortunately we were not met with the same expectations.
    2 people found this review helpful πŸ‘

  • 1/5 Darren B. 1 year ago on Google
    Below average! 5 star price, 2 star service. Won’t ever be going back there. Arrived there last night(8th Oct β€˜22). There was a wedding on that no one told us about. The Managers, chef’s, bartenders and waiters were all more interested in the wedding than their paying guests, who were paying for a 5 star experience. The wedding was using all their plates, spoons, bowls and glassware. We did complain and they they didn’t seem to interested in our complaints.
    2 people found this review helpful πŸ‘

  • 4/5 Angelique P. 3 years ago on Google
    De Hoek is really a special place. The gardens are immaculate and the interior spaces are plush and spotlessly clean. We had lunch here and it was lovely. The food really was good. This is the perfect place for an escape, lunch or to celebrate a special occasion. We will definitely be back, hopefully next time to spend the night.
    1 person found this review helpful πŸ‘

  • 2/5 Kevin L. 1 year ago on Google
    This place has the makings of an excellent venue. Just let down severely by the food; took over four hours to serve a three course meal that was nothing but disappointing.
    1 person found this review helpful πŸ‘

  • 4/5 MnM 1 year ago on Google
    Birthday celebration dinner , had asked for table to be set in a specific way-didn't happen. Wish the food matched the rating of the establishment. I do appreciate that the chef was able to make a vegan cake which was delicious. Didn't sleep there
    1 person found this review helpful πŸ‘

  • 5/5 jose m. 1 year ago on Google
    They were perfect. They had to prepare a special occasion and they did everything right from beginning to end. A well deserved 5/5.

  • 5/5 Norms T. 4 months ago on Google
    Just love it. Vusi is the best and thank you for always going an extra mile.

  • 5/5 Muaaz H. 6 months ago on Google
    Beautiful venue. Impeccable service. Fantastic for a weekend getaway or to host a function.

  • 5/5 Lloreen Le R. 5 months ago on Google
    Beautiful hotel, wonderfully decorated. The staff are exceptionally friendly, attentive and efficient. The food was delicious and beautifully plated. Perfect place for a relaxing break.

  • 5/5 Hugh O. 3 months ago on Google New
    A wonderful experience. The staff were excellent. The rooms great. Such a pity that I was there for a night. Beautiful grounds. Very relaxing.

  • 5/5 Jeanine A. 7 months ago on Google
    What a beautiful hotel. Beautifully decorated, the food is excellent, and the staff are wonderfully warm and welcoming. It's a perfect stay for corporate functions, weddings, weekends away, or those special lunch occasions. A PERFECT HIDDEN GEM. Highly recommended πŸ‘Œ πŸ‘

  • 4/5 Lindy N. 11 months ago on Google
    Went for an event didn't sleep over there beautiful view from the dining and has a great ambience

  • 5/5 Thulani D. 1 year ago on Google
    Love the place. Very clean, tranquil and friendly efficient staff. I highly recommend πŸ‘ŒπŸΏ

  • 5/5 Andreas A. 11 months ago on Google
    i can’t describe how awesome an experience we had at De Hoek country Hotel,. They went out of their way to make our day special, from start to finish and everything in between. the celebration was our 13th anniversary and we had decided on a picnic, there website already set the tone, easy to use, descriptive and informative. We were apprehensive when we arrived as it had been raining all night and we were worried that sitting outside in the gardens on wet grass was not going to be the most pleasant experience, to our surprise there was no reason to be apprehensive. We were met with heartfelt apologies about the weather and an explanation that we need not worry, as they had arranged a quiet secluded balcony overlooking the beautiful gardens as the gardens were to wet for a traditional picnic. Then it got even better, the food arrived, really yummy stuff and plentiful, so much so that I embarrassed myself by asking if we had to share with another coupleπŸ˜‚πŸ˜‚, but no, it was all ours and several woofkardoese were needed when we left, but, oh, it was so delicious. Thank you De Hoek for a very special day.

  • 4/5 Bashni N. 8 months ago on Google
    De Hoekstra County hotel is a perfect place to have a relaxing vacation. The staff are extremely polite patient and accommodating. Food was absolutely divine. Will definitely return.

  • 4/5 Zandilee R. 1 year ago on Google
    Hello everyone, DeHoek is amazing to spoil someone or do something different for a change. I know for some you want to try something new every time, or just something new sometimes. I can definitely recommend DeHoek not only does the restaurant offer exquisite food and friendly, presentable staff that makes your arrival a welcoming one. The place itself is beautiful. You feel tucked away between mountains and the countryside. Nothing makes your heart more excited and more at home when you turn into a place that gives a breakaway feel. I will be making a reservation for our next visit this time, we just did a walk-in, and they were still helpful in arranging an outside under the trees seating for us. Talk about great service. I do recommend this place. If you want to visit DeHoek make a reservation first please. 8 out of 10 - DeHoek you definitely met my expectation. "To live a full life, you have to fill your stomach first"

  • 5/5 Thoko M. 1 year ago on Google
    Beautiful serene , classy space, intimate & perfect for a country experience not far from Joburg

  • 1/5 Ruahan N. 1 year ago on Google
    Environment under trees is very beautiful. We had lunch under trees, service was very poor and food below average. Very disappointed especially compared to few years ago

  • 1/5 Lizelle J. 2 years ago on Google
    This is really something to see. The most lovely gardens ever. The best place for photos. But please just know. Our client had a matric farewell and wanted photos. As a surprise his mother booked them a dinner for 2 at the amount of R1400. And thought it wil be nice to take his pictures there. On the website it said nothing about any payment. So when we got there everything changed. As we started to shoot they came out saying sorry to take photos it cost R2500. So that will make it R3900 for the day. They desided to change there dinner in for photos instead. It was very sad for us, because they looked forward to it. So please be advised that there is nothing on the site saying this so don't take photos it wil cost you R2500. Staff is very rude.

  • 1/5 Cecil S. 2 years ago on Google
    Must be the most shocking 5 star experience I have ever seen in the world. So I'm a lonewolf Harley Davidson rider, normally I don't book for meals as I tend to pick the spots as I ride. I decided to give De Hoek a try. I got there and I was told nop they don't take walk ins for breakfast. I pleaded and pleaded to be given a table and a glass of water but the answer was still NO. Shocking Shocking. What type of 5 star hotel turns away guest for a glass of water πŸ’”

  • 4/5 Thando G. 1 year ago on Google
    Great hotel....super beautiful. Issues...cold water in winter on first nightand a racist book in the library. But overall great hotel.

  • 4/5 Hyla F. 2 years ago on Google
    The amenities here are very good and the rooms are gorgeous. A few caveats.:thethe food at the restaurant was tasty but not good enough to warrant the exorbitant pricing. The "cultivated grounds" at the back of the lodge appear to be a cultivation of blackjack a. Perhaps some good advice would be to try and get some indigenous plants to grow. The staff are all very attentive.


Call +27 14 577 9600 Open on Google Maps

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