Graceland Conference & Lifestyle Centre image

Graceland Conference & Lifestyle Centre

Hotel

😠 I just booked at Graceland Conference & Lifestyle. Yes staff friendly but service pathetic. We waited for 1¹½ hr for food. Management doesn't respect guests. How can you, on Friday have 1 person working? Book in people and serve those that arrived early? Graceland Conference and Lifestyle must do a... People often mention friendly, staff, room, clean, Graceland, service, days, stay, good, booked,


Address

plot 95 Visserhoek farm, R513, Brits Rd, Pretoria North, 0216, South Africa

Website

www.graceland-lifestylecentre.com

Contact

+27 12 001 4021

Rating on Google Maps

3.80 (130 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: friendly (13) staff (12) room (10) clean (9) Graceland (8) service (8) days (7) stay (7) good (7) booked (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Sello S. 7 months ago on Google
    I just booked at Graceland Conference & Lifestyle. Yes staff friendly but service pathetic. We waited for 1¹½ hr for food. Management doesn't respect guests. How can you, on Friday have 1 person working? Book in people and serve those that arrived early? Graceland Conference and Lifestyle must do a serious introspection. I won't recommend this place to anyone. Never.
    2 people found this review helpful 👍

  • 4/5 Lesego O. 2 years ago on Google
    Am running out of words to describe the beauty of the place. We went there for 3 days and it felt like home. The security are hands on and friendly, we were a big team of 22 adults and they really managed us well. The bedrooms were clean, neat and comfortable. As many as we were, we didnt run out of hot water in the morning. The hospitality personels and gardeners you really did a great job during our stay there, given the mess that we would create at night. Mmabatho and the other light complexioned lady in the kitchen, i do appreciate your patience and your hard work, you can never make everyone happy especially in a group, but you did your best. Put those crowns tight on my Queens. And what does one say with a Manager like Hashel.? You are good at what you do Bro, thank you for everything and keep up the good work. May the good Lord bless you. Richard in the reception, so patient and soft spoken Saprin the Team Building Fascilitator i give you 10/10 Bro. Maetabasa And we got to meet the owner, shes so humble and warm. Thanx so much Mme for such a lovely place, its indeed a Graceland From our experince and pictures theres a school that has already developed an interst into visiting you. I know and trust that, you will give them the best experience as you did with us. Stay blessed
    2 people found this review helpful 👍

  • 1/5 thabo m. 1 year ago on Google
    What a disappointment I had with this place last night. When I got in yesterday at 15h00, room was not ready for my family. They had to combine beds, they did not give me keys for the room until I asked. Dinner was cold and not tasty. No network we had to go outside to make calls. We were so so dissapointed. I will not recommend this place for anyone. There's mold on the wall in the bedroom. When I asked for small soap to wash my baby bottle, they did not have a dishwasher. It was bad 👎🏼
    2 people found this review helpful 👍

  • 5/5 Yolanda Le R. 3 years ago on Google
    Fantastic place to visit. Restful place! Karabo and team were super friendly. Made it feel like home!
    1 person found this review helpful 👍

  • 1/5 Tsiame N. 1 year ago on Google
    The room was not properly cleaned when we arrived. The blankets were not clean, even on the second day our bedding was not changed at all, like nothing. The kettle was not working. The bathroom towels were not change for the entire duration of our stay, which was two nights and 3 days. On our first night, we waited almost 2 hours for our dinner. On our third day we did not get our breakfast. I do not want to lie I am not happy at all. We even reported our experience to the reception desk before we left the premises.
    1 person found this review helpful 👍

  • 3/5 Cheryl W. 2 years ago on Google
    Beautiful, serene environment. Wish the restaurant was open so I could linger longer in the environment. Will definitely return to experience the accommodation as well.
    1 person found this review helpful 👍

  • 1/5 Jolene W. 1 year ago on Google
    I'm terribly disappointed in the place. Arrived there with a very friendly reception. The lady asked if we would like to order dinner, but the kitchen closes at 4h30pm. (After being on the menu all week until 21h00.) We were shown to our room. It looks like a commune, you will have no privacy if it is fully booked. So of course we lock the door, with a struggle. There is also not a microwave in the room, so if we would have ordered dinner and later wanted to eat. Later my husband wanted to go out to smoke. The key broke in the door and there we were trapped in a prison. Call to boredom with NO emergency number available. Hanging out of the windows like monkeys and screaming for help. No one in sight. It costs us to let our daughter come from Pretoria North in the evening to inform the security at the gate that we are stuck in the room. He comes to help us. Gave us a new key but the room could not lock. I specifically booked a room with a bath. In vain, no hot water for the evening. The next morning 7h40 I got hold of the office. They will immediately send someone says the lady. At 9h00 we had to go, no one showed up or call. On the plus side, it was one of the cleanest places we've ever been. But regardless will not use them again.

  • 5/5 brian p. 2 years ago on Google
    Great experience and amazing getaway with the Mrs. The staff is amazing receptionist is very friendly and a thumbs up to the manager for going out his way to make sure we were happy.

  • 5/5 HASHTAG LETS TRAVEL A. 1 year ago on Google
    I visited this magnificent RESORT & CONFERENCE CENTER. Graceland Conference and Lifestyle Centre this is an ideal venue for any private retreats, If you want to host : 💃A business or social occasion, 💃A family gatherings 💃A wedding 💃End of year function 💃School trips 💃CONFERENCES 💃Birthday party 🎉 Or just a weekend or week day day with your loved ones. Room options at Graceland Conference and Lifestyle Centre include: 🔛Twin 🔛Double 🔛Family 🔛Suite 🔛Villa 🔛SPA INDOOR & OUT DOOR 🔛JACUZZI INDOOR & OUTDOOR 🔛RESTAURANT Pool 🔛Swimming Pool Health Spa 🔛Spa facilities 🔛Cleaning service 🔛kids area the conference center have a capacity to hold around 260 people and accommodation for more than 90 people Located in PRETORIA NORTH it will take you less than an hour from Johannesburg.

  • 5/5 Jonathan Z. 1 year ago on Google
    Most friendliest service in the world by far, the rooms are a bit small but not really a reason to complain. Would recommend it to anyone.

  • 1/5 Your everyday Motivation - with M. 1 year ago on Google
    Arrived around 18h00, ordered my dinner and checked in. Waited over 2 hours before I decided to seek alternative dinner options. Seems they're understaffed, Staff somewhat occurred too casual with no sense of urgency. Assigned room was not as per the description. Rooms were too small one of our ordered charlet had a toilet adjacent to the bed without a door. While I enjoyed the scenery of the venue, the service was surprisingly awful.

  • 2/5 Portia L. 1 year ago on Google
    Reception was good! Disappointed though, no microwave in the rooms, yet they do not allow guests to warm their food in the kitchen microwave, poor drainage system, when you shower it becomes flooded takes about 10minutes to flash out de water, waited for about 15minutes for breakfast. What a disappointment.The rooms were flooded with rain water

  • 5/5 sannah n. 1 year ago on Google
    Graceland is a very beautiful comfortable ,great place to stay.I rate it 5 star. Delicious Breakfast.Excellent room service. Highly Proffessional Staff. Very Clean. Great place to retreat.Big yard with lots of beautiful trees ,birds to mention few. Beautiful Gardens...Great for all ages.I enjoyed my stay and definitely will visit again

  • 1/5 Ruan Van T. 1 year ago on Google
    Amazing place but the service is horrible. Send a email 3 weeks ago to have a viewing, they did not get back tomus at all. I called them to here what is going on and the lady on the phonentold me the person is not feeling well and there is NO ONE to assist us. I left it a couple of days and called again. Same story applied. I called them a 3rd time when a gentleman answered. He told me he would follow-up and called me back. Off course that didn't happen. Again I left it couple of days and called again. Same story applied he would follow-up with management and phone me back the same day, and you wouldn't believe what happened. THEY DID NOT CALL BACK. So if you are looking for terrible service feel free to book here. Maybe that is why the place is going backwards. And they slam the phone down in your ear.

  • 3/5 Alisha V. 1 year ago on Google
    Lovely venue. Service needs a finer touch. Especially the gent serving the breakfast, needs to remember that the client is paying for the breakfast, don't need to be told off

  • 3/5 sello k. 4 months ago on Google
    The pictures online are misleading the place is not to standard with the pictures displayed onkine, the pool is dirty and not up to standard and also not enough staff. The only thing we are happy about is Chef Lucky's service and food. The massage therapists also did a great job though the hot tub was cold and it took too long to heat so we had to leave.

  • 3/5 maria m. 4 months ago on Google
    Staff friendly, rooms they are clean but the public toilets not clean at all and outside the building not clean only the garden is up to date , spa it was worse ever , they reused the towel, pillow cover was tidy with makeup, gown it was worse didnt even touch it, amd the jacuzzi and breakfast it was very nice please do something about your spa and they must be on time no excuses if you booked on time but it was worse spa ever , the view very nice as well as the pool. Only thing u need to do is to improve spa and clean outside toilet that's all.

  • 1/5 Zandi S. 3 months ago on Google New
    The staff is friendly, but a lot needs to be done. It is not closer to 4 star they were given by the TGCSA.

  • 5/5 Kerry W. 10 months ago on Google
    The staff was absolutely amazing. So friendly and went out their way with everything! Such lovely rooms. It was well worth it

  • 3/5 Debbie M. 5 months ago on Google
    Food wasn't good but staff were friendly and professional. Rooms were very clean

  • 4/5 Ephraim R. 2 years ago on Google
    The venue is a well run establiment, looks and feels hygienically clean. The staff is friendly and go out of their way to make one's visit pleasant. The food is lovely the breakfast filling.

  • 5/5 pk b. 2 years ago on Google
    Wonderful scenic view.. I was there for the comedy in the garden show.. The owner knows how to take care of her guests

  • 5/5 Phillip S. 2 years ago on Google
    What I will tell is I am definitely going back they are very good at helping you relax...🔥🔥🔥

  • 4/5 Palesa T. 2 years ago on Google
    First time I visited. Had the best time, the hospitality was out of this world

  • 5/5 Ntebi m. 2 years ago on Google
    Very relaxed clean and loved the pool. Staff friendly

  • 5/5 Lera K. 3 years ago on Google
    Great place for the whole family,stuff were very friendly and helpful Enjoyed my stay and would definitely go back!!!!

  • 5/5 Molebogeng M. 2 years ago on Google
    It was amazing and the food was great, it was made by chef Godfrey

  • 4/5 Ntswaki L. 2 years ago on Google
    Overall the food was delicious Cornelius, Brenda and the staff keep up good work the place has a playground it caters for kids even at the pool

  • 4/5 Nthabiseng M. 2 years ago on Google
    Beautiful place and lovely staff

  • 5/5 Millicent S. 1 year ago on Google
    Friendly host and staff, beautiful garden soa and functions venue. Simply the best place to relax

  • 1/5 Frikkie B. 2 years ago on Google
    Shocking Customer Service. Definitely won't recommend staying here.

  • 4/5 Nosipho K. 1 year ago on Google
    My 50th Birthday was awesome. Thank you the staff who made it possible. The food was great

  • 5/5 tshifhiwa miranda t. 2 years ago on Google
    The place is very nice, cool and gives your mind a rest. I would like to visit again and stay for two or three days. I love the natural environment it is placed in

  • 1/5 Boitumelo M. 1 year ago on Google
    I booked in early November 2021 for a 3 night stay over Christmas that year, booked a month in advance. Sadly, my brother passed on days after and I had to cancel. Guess what, less that 7 days and I got only 50% refund. Until today. The previous Operations Manager, a lovely young man named Herschel, helped me and liaised with Bookings for my refund. In his absentia, a rude lady by the name of Neo, who happens to be the owners daughter, couldn't care less and said to me I need to take this up with booking.com, and whatever Herschel promised me was lies. Not even the bother or decency to follow up on my case to find out what actually happened and where she should pick it up from. Long and short, I'm disgusted. Neo has such little EQ and business acumen that she wasn't even trying to find a solution, she simply cut me off with "Well Herschel doesn't work here anymore, and we don't owe you anything, speak to Bookings.com" . I am defeated.

  • 4/5 G R. 1 year ago on Google
    Was a day visitor but love that the place's tranquil isolated.. no one will find you here!! Lovely for a quick escape out of town!

  • 5/5 petrus l. 2 years ago on Google
    Graceland is beautiful, peaceful and very calming place to be at. We have enjoyed ourselves and had a wonderful time to rest and escape from the busyness of our lives. The care and the treatment from employees and the manager was outstanding and they are full of love and respect.

  • 5/5 Koketso M. 2 years ago on Google
    If you are looking for a getaway surrounded by nature, with a homey feel, then definitely go to Graceland. The staff is efficient and friendly. And the food is delicious, catering for most dietary restrictions.


Call +27 12 001 4021 Open on Google Maps

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