2/5 Noma N. 3 years ago on Google
I
had
initially
rated
without
comment
as
I
didn't
wish
to
detail
my
entire
experience
however,
it
seems
once
again,
with
another
customer
-
the
game
lodge
is
putting
more
effort
in
replying
to
customer's
reviews
and
even
ratings
on
hyperli
and
Google
than
they
do
with
their
customer
care
and
service.
The
issue
of
us
arriving
late
has
been
thrown
at
as
us
from
the
moment
we
arrived
there
and
is
clearly
something
you
want
to
hold
on
to
since
you
then
and
seemingly
still
now,
can't
consider
the
unforseen
nature
of
a
road
block
as
I'.
The
reason
for
my
low
rating
stretches
beyond
what
you
have
stated
however
and
begins
with
1.
The
rather
long
dirt
road
leading
up
to
the
game
lodge
that
no
one
cared
to
inform
customers
about.
Making
that
public
knowledge
would
actually
help
your
customers
a
great
deal
cause
then
we
would
come
in
a
car
more
suitable
for
that
terrain
ultimately
allowing
them
to
get
there
even
quicker
like
I
said
on
my
arrival.
2.
I
had
tried
to
make
several
phonecalls
to
the
two
separate
numbers
for
your
business
from
the
moment
we
were
stuck
at
a
road
block
in
all
throughout
to
the
dirt
road.
None
of
those
calls
were
answered
and
so
I
sent
an
email
and
sms's
which
also
weren't
replied
to
and
I
was
not
called
back
until
actually
entering
the
premises.
3.
The
person
on
duty
insisted
I
had
only
made
1
phone
call
(which
even
though
it
is
false,
still
didn't
answer
to
why
that
call
wasn't
returened
or
sms
was
repiled
to)
and
claimed
an
email
was
sent
from
the
lodge
upon
my
booking
stating
we
were
meant
to
arrive
30
minutes
before
our
appointment
(in
which
I
had
no
such
email
nor
was
it
stated
in
the
details
or
fineprint
of
the
voucher).
This
interaction
was
unpleasant
because
the
manager
seemed
more
combative
than
understanding
stating
we
were
as
good
as
no-shows.
This
along
with
the
issue
of
not
answering
phones
highlighted
the
overall
poor
communication
of
the
lodge.
4.
The
issue
of
customer
care
was
highlighted
when
my
partner
had
slipped
and
fallen
off
the
horse
cause
the
horse
kept
lowering
its
head
to
eat
and
the
sadle
was
not
firmly
attached.
When
the
horse
first
started
doing
this
insruction
on
how
to
keep
its
head
up
were
not
given
and
after
eventually
falling
the
guide
stated
this
was
the
first
time
someone
has
fallen
which
is
not
what
the
manager
nor
the
review
on
hyperli
has
stated.
I
don't
think
any
customer
would
appreciate
dishonesty
regarding
such.
Anyway
we
had
continued
with
our
ride
after
this
and
when
we
reached
the
end
there
was
no
offer
of
water
at
the
very
least
simply
rinse
off
the
blood
and
dust
from
the
fall.
We
had
to
ask
for
a
tap
and
even
had
to
go
through
fences
as
if
this
were
being
hidden
or
were
doing
something
unauthorized.
Thinking
customer
care
would
kick
in
better
in
reception
with
the
manager
-
when
we
had
told
her
how
it
went
we
all
laughed
about
it
together
while
she
breifly
joked
about
how
others
have
reacted
to
falling
but
from
a
professional
aspect
it
didn't
occur
to
her
to
offer
a
few
first
aid
items
like
antiseptic,
cotton
wool
and
a
bandage.
We
could
only
tend
to
the
wounds
2.5
hours
later
when
we
got
arrived
back
home.
And
5.
The
picnic
basket
was
not
of
decent
standard
to
serve
to
adults
who
are
travelling
from
all
parts
of
SA
to
your
venue.
It
could
be
done
with
more
effort
and
budget.
It
resembled
more
of
a
thrown
together
children's
school
lunch
than
it
did
a
romantic
picnic
for
two.
Even
worse
the
'champagne'
was
a
mixture
of
something
dark
that
doesn't
bubble,
and
resembles
the
tast
of
sherry
and
appetizer
in
a
JC
le
roux
screw
bottle.
Beyond
service
and
customer
care
it
is
a
nice
reception
and
the
manager
does
seem
to
be
friendly
but
considering
it
is
a
business
such
things
need
better
attention.
Regardless
of
it
being
a
game
lodge
the
aspect
of
professionalism
needs
to
kick
in
at
some
point.
It's
not
good
for
different
customers
to
have
similar
experiences
of
your
service.
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