5/5 Lynette O. 5 months ago on Google
Our
wedding
guests
stayed
overnight
at
Glenburn
Lodge
following
the
wedding
of
Jarryd
and
Sharleen
Bath.
In
the
months
leading
up
to
the
wedding,
I
had
been
in
constant
communication
with
a
staff
member
to
ensure
that
all
the
bookings
were
in
order
and
to
provide
proof
of
payments.
I
even
meticulously
created
a
spreadsheet
that
listed
the
names
of
our
guests
and
the
amounts
each
room
was
supposed
to
pay
on
arrival.
These
were
guest
who
had
already
paid
50%
Deposit.
I
have
to
commend
Glenburn
for
the
spacious,
neat,
and
comfortable
rooms
they
provided
for
our
guests.
The
accommodations
were
truly
five-star
quality.
However,
there
were
a
few
hiccups
that
marred
our
experience.
The
morning
after
the
wedding,
one
of
our
guests,
who
had
already
paid
in
full,
was
informed
by
reception
that
they
hadn't
paid
and
needed
to
settle
their
bill.
This
was
highly
frustrating,
as
I
had
repeatedly
requested
that
our
account
be
reconciled
and
the
outstanding
amount
be
clarified
before
the
wedding.
To
add
to
our
frustration,
we
later
learned
that
a
second
guest
was
similarly
accused
of
not
paying,
which
turned
out
to
be
untrue.
To
resolve
these
issues,
my
husband
and
I
spoke
with
the
reception
to
schedule
a
meeting
to
go
through
the
guest
list
and
identify
any
discrepancies.
However,
during
this
time,
we
were
locked
out
of
our
room,
despite
having
been
in
communication
for
months
and
having
paid
for
33
rooms
and
63
guests.
I
must
emphasize
that
there
was
a
payment
from
us
that
had
not
been
properly
accounted
for,
and
we
are
still
awaiting
clarification
and
resolution
from
Glenburn.
On
a
positive
note,
the
breakfast
with
our
guests
was
superb,
and
the
food,
service,
and
the
chefs
preparing
the
meals
were
truly
exceptional.
While
our
experience
had
its
share
of
challenges,
I
hope
that
these
issues
can
be
addressed
and
resolved
in
the
future
to
ensure
a
smoother
and
more
enjoyable
stay
for
other
guests.
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