1/5 Ma I. 1 year ago on Google
Extremely
Disappointed
as
this
hotel
didn’t
give
me
the
privilege
deserved
as
a
platinum
member,
this
is
evidenced
by
stalling
my
room
upgrade
request,
Bella
the
account
manager
told
me
I
might
get
to
upgrade
the
next
day
despite
there
actually
plenty
of
room
to
upgrade
for….
Even
till
next
day
I
turned
to
Bella,
she
still
acted
like
ignoring
my
request.
Hotel
price
doesn’t
include
breakfast,
that’s
ok,
i
could
have
chosen
the
room
rate
with
breakfast
included,
but
this
was
not
an
option
on
the
Marriott
app.
Whilst
Bella
gave
me
one
breakfast
voucher,
but
it
felt
more
like
I
was
a
free-rider…
which
is
not
a
pleasant
experience.
Also,
surprisingly,
this
hotel
doesn’t
come
with
the
gym
facility,
instead
needed
to
use
the
outside
affiliated
gym,
that’s
ok
too,
but
how
come
I
should
be
charged
by
this
gym
voucher
for
200
ZAR???
Planned
to
stay
for
over
a
week,
but
above
experience
made
me
check
out
next
day,
and
the
worse
part
came
in,
was
told
that
I
need
to
provide
my
banking
info
through
hotel
sent
link
for
refund.
This
is
really
an
eye
opener,
as
since
when
Marriott
hotel
started
to
torcher
customer
like
this?
Isn’t
it
more
efficient
to
refund
the
payment
straight
to
the
credit
card
you
charged
authorization
from?
And
Why
must
customer
have
to
wait
for
7-14
days
to
get
it???
All
in
all,
I
dun
see
any
pride
for
this
hotel,
service,
facility
etc
in
all
aspects,
Africa
shame
fits
better.