2/5 Irene V. 1 year ago on Google
We
booked
a
2
day
safari
tour
and
stayed
at
Ivory
Tree
Lodge.
The
rooms,
food
and
open
game
drives
provided
by
the
lodge
were
excellent.
The
transfers
from
Johannesburg
provided
by
MoAfrika
Tours
did
not
meet
our
expectations.
Although
we
advised
we
would
be
travelling
with
4
suitcases,
no
provisions
had
been
made
on
the
outbound
transfer
so
the
suitcases
needed
to
be
stacked
in
the
aisle.
The
outbound
transfer
was
a
disgrace.
Just
before
checking
out
of
the
lodge
we
received
an
email,
offering
us
a
choice
between
being
picked
up
at
the
arranged
time
11:30
AM)
and
spending
time
in
Pilanesberg
on
a
closed
game
drive.
Or
spending
time
in
the
lodge
and
being
picked
up
at
2:00
PM.
We
chose
the
first
option
but
ended
up
spending
3
hours
in
the
reception
area
for
our
transfer.
The
people
at
MoAfrika
Tours
kept
telling
us
they
did
not
know
why
the
driver
did
not
pick
us
up
but
he
would
be
there
within
10
minutes.
He
arrived
a
little
before
2
PM
and
was
met
by
a
group
of
angry
people
(7
in
total)
who
had
been
waiting
since
11
AM.
And
2
people
who
had
chosen
the
second
option,
to
be
picked
up
at
2.
The
driver
told
us
that
the
people
of
MoAfrica
were
well
aware
that
he
would
not
be
able
to
pick
us
up
before
2PM
as
he
was
in
the
park
woth
another
group
of
people.
So
obviously
it
had
been
the
intention
of
MoAfrika
from
the
start
to
pick
us
up
at
2.
They
just
were
not
honest
about
the
situation
and
kept
us
waiting
for
3
hours
without
food
as
they
had
us
believe
the
drivers
would
be
there
any
minute.
To
make
things
worse,
the
driver
was
supposed
to
wait
until
3
PM
to
pick
up
3
more
people.
After
we
refused
to
wait
any
longer
(5
of
us
had
flights
to
catch),
he
decided
to
leave
the
other
3
behind
and
drove
us
to
the
airport.
The
driver
was
not
to
blame
for
this
mess
up,
solely
the
people
at
MoAfrika
office.
After
returning
home,
we
sent
a
complaint
to
MoAfrika,
but
we
have
not
received
a
reply
or
apologies.
I
would
not
recommend
using
MoAfrika
Tours,
just
book
the
lodge
yourself,
nearly
every
lodge
and
hotel
offers
transfers.
No
need
to
book
through
MoAfrika
or
any
other
operator.
