Louis Pasteur Private Hospital image

Louis Pasteur Private Hospital

Orthodontist โ€ข General hospital โ€ข Private hospital

๐Ÿ˜  I was admitted few hours ago in the maternity ward and I am extremely disappointed. Firstly the nurses were rude, unprofessional and making me feel uncomfortable. Secondly linen was not clean and thirdly when you're discharged they do not give you information about exiting the parking. I was turned... People often mention hospital, staff, service, ward, nurses, clean, care, friendly, admitted, recommend,


Address

374 Francis Baard St, Pretoria Central, Pretoria, 0002, South Africa

Website

www.louispasteur.co.za

Contact

+27 12 336 6000

Rating on Google Maps

3.40 (223 reviews)

Open on Google Maps

Working Hours

  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: (Good Friday), Open 24 hours, Hours might differ
  • Saturday: Open 24 hours
  • Sunday: Open 24 hours
  • Monday: (Family Day), Open 24 hours, Hours might differ

Featured Reviews


Frequently mentioned in reviews: hospital (87) staff (40) service (38) ward (31) nurses (25) clean (23) care (19) friendly (19) admitted (18) recommend (16)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Morongwa M. 4 years ago on Google
    I was admitted few hours ago in the maternity ward and I am extremely disappointed. Firstly the nurses were rude, unprofessional and making me feel uncomfortable. Secondly linen was not clean and thirdly when you're discharged they do not give you information about exiting the parking. I was turned back by security at the gate to go back to the ward to ask for a card to exit parking. โ˜น๏ธ
    8 people found this review helpful ๐Ÿ‘

  • 1/5 Thembi M. 5 years ago on Google
    I had the worst experience at Paediatric Ward. Their service is very bad. If you want your child to die of coldness take him/her to Louis Pasteur. They expect your child to bath around 04:00 in the morning and their couches doesn't recliner. When you tell me about it. They don't do anything because they know that during night shift they are gonna sleep on the couches that recliner while they told you that the parents of those kids are using them. I will never visit that hospital. It doesn't deserve any star at all. Clinic are even better then this so called Private Hospital
    8 people found this review helpful ๐Ÿ‘

  • 1/5 Eugene Nyiko M. 2 years ago on Google
    The service of this hospital is at an all time low, from the admissions of patients to the nurses who give you poor service and not even care of what they talk about. Am not a professional nurse to say how they should give service. But I know that humanity is key more then anything. And this hospital has no humanity. No respect and worse for me my 1 year 6 month old daughter is the one whoโ€™s admitted.
    7 people found this review helpful ๐Ÿ‘

  • 1/5 Lesego L. 4 years ago on Google
    This is the WORST hospital ever. Lady at the reception of the casualty area is ignorant and rude. I arrived there with breathing difficulties while having a panic attack and she was pushing a go-slow that day. I come to this hospital every six weeks to get dental check ups and so I usually wait by the reception until my orthodontist or his employees show up. This has been like that for the past +5 years. All of a sudden today (10/4/19) I walk into the reception, on a phone call, and some man tries to rudely interrupt me while he can SEE Iโ€™m on the phone. I obviously point to my phone and he waits. As soon as I hung up he starts barking at me about how this is not a waiting room. Didnโ€™t even take a look at his name badge because I just wanted to leave that environment. 0/10 recommend this hospital to anyone with serious medical issues.
    6 people found this review helpful ๐Ÿ‘

  • 1/5 Boitumelo Mrs. M. 4 years ago on Google
    My experience thus far, cleanliness not up to scratch it's not comfortable taking a shower in Louis Pasteur showers because it's not clean in 2 minutes you are done imagine with a shower you cant stay for long in your own home. Food OMW horrible, horrible they give you a paper where you tick what you would like to have the next day but still bring wrong food, cold food, dry food and stale food. Their food preparation is questionable because it might cause a health hazards to some patients who have a sensitive immune system and a sensitive gut. Their cutlery, plates and trays are not clean I had to thoroughly clean cutlery before I start to eat you cant finish the food because of the presentation hopefully they will improve on that soon, they give you used plastic spoons imagine the gems and bacteria that is building up in your body/gut because of those non sterilized steel spoons and used plastic cutlery, they must give patients plastic spoons that are sealed to show that they were never used before and they are new. Yah neh our medical aids pay nonsense when it comes to these private hospitals. They dont care about our health moes because you get sick from their food nje. Louis Pasteur management attend to this matter ASAP.
    6 people found this review helpful ๐Ÿ‘

  • 1/5 Mihloti M. 4 years ago on Google
    I shall never recommend this hospital. My sister is admitted at surgical ward. It's the worst ward ever. She was in a major surgery which was not a success and is awaiting to do a repeat surgery. The only reason she is still here is that we are waiting for a bed in another hospital since we couldn't take her home. Pain management is below zero. Today as I visited her at 15h00 they had not given her her daily medication not helped her to get bathed and not changed her linen. The ICU team which received her after theatre were very professional and a Dr Matlala was very warm and helpful in assisting where the nurses were challenged. Worst hospital I have ever come across and I am generalising due to the treatment at Surgical ward. Mihloti
    6 people found this review helpful ๐Ÿ‘

  • 1/5 Lavhe B. 5 years ago on Google
    They don't even deserve a star. You can get better service at a public hospital.
    6 people found this review helpful ๐Ÿ‘

  • 1/5 Mmakopa M. 6 years ago on Google
    Worst Paediatric Ward! The nurses are very mean. The kids were afraid to even ask for water. The air conditioner was very cold even though most if not all kids were admitted for Bronchopneumonia. I brought an extra blanket for my son and they took away the hospital blanket from him. The child was traumatised by this place.
    6 people found this review helpful ๐Ÿ‘

  • 1/5 Nelvia p. 6 years ago on Google
    Rude nurses at paeds and dirty wards
    6 people found this review helpful ๐Ÿ‘

  • 4/5 Gianni l. 5 years ago on Google
    Im going to be honest , im starting with a 2 โ˜† and will explain why I never went 5 โ˜† and ending on a 4โ˜† ...My Mom came in on a Monday and the staff and Sisters were extremely friendly and accomodating, However on day 2 I noticed dry blood on the side of my moms bed which is very Un hygienic naturally you call the staff to point this out, the head nurse then came and quickly attended to this which impressed me however on day 3 things changed drastically, the bathroom shower in the ward that my mom was in was not working, after 15min of ringing for assitance a sister came and told her to use another wards bathroom, my mom proceeded happily only to find the 2nd shower she tried was also not functioning, after standing for 15min in the hall in a towel a sister walked by and my mom relayed her concerns only to be told in a negative tone to go use another wards shower, I have an issue with this firstly you as the sister should escort my mother into another person's room, not expecting a patient to walce alone into another's patients room. Anyways my mom then left with one option decided to bath out of the basin and went to her room, she then needed assistance and rang the bell again and here is were it gets really unacceptable and dangerous... NOT 1 staff member attended to the nurses bell for as long as it takes for it to stop on it's own accord. After a while the head sister who was helpful the day before came in with the maintenance man and found my moms bathroom full of water. After my mom tried to explain but could not as she was interupted by the head Nurse who's helpful damina from the day before changed to a frustrated negative attitude . Lets call her Ms M ...then called her staff into my moms room to sort the mess out and arranged my mom to recieve the presidential suit... but my mom was told I dont really want to give you this room but this makes up for it. I dont like to complain, but when it's due its necessary. Dont offer good service but with a bad attitude. Either you strive for excellence or you dont. And for this reason I would say that I would have given this hospital a 5โ˜† even after all the bad things that happen but the fact that when they fixed the issues it was done with a very negative attitude and in a manner as if we dont want to do this but we will.
    6 people found this review helpful ๐Ÿ‘

  • 1/5 Bekasi H. 2 years ago on Google
    Wouldn't recommend anyone to this hospital. Not clean and Horrible service. My son and I were admitted for 7 days and that 7 days felt like a year. The whole peads ward share 1 toilet and 1 bathroom not even clean though ๐Ÿ™„. Nurses are not even friendly they will take time to attend to you and the drip machine that's forever making noise. It doesn't deserve to be a private hospital at all I'm very much disappointed.
    6 people found this review helpful ๐Ÿ‘

  • 1/5 Bonang O. 5 years ago on Google
    Worst hospital ever! Clinics are better even
    5 people found this review helpful ๐Ÿ‘

  • 3/5 jerry m. 6 years ago on Google
    Pity for us delivery drivers ,some of the staff @ the cssd department thinks they're the hospital management....when delivering something there...they act like doing you a big favour and the attitude....You will walk out feeling very small and useless .Pity cause we can't chat back they will call our company and say you said that and that
    5 people found this review helpful ๐Ÿ‘

  • 1/5 rinae m. 3 years ago on Google
    The worst private hospital iv ever been to my daughter was admitted in the peads ward, the facility is not being maintained, the service it was very bad, the food comes late, cold and very dry, i ordered omelett for her but i got just fried eggs with the gravy inside, yooo i wouldn't even refer my worst enemy there
    5 people found this review helpful ๐Ÿ‘

  • 1/5 Hellen L. 1 year ago on Google
    My daughter was admitted in the 4th floor ward, very bad service, I asked for an extra blanket for her but the nurse didn't even bother to put it on her bed, and the bed linen was not clean at all. I asked for a Wi-Fi code for her so that I can communicate with her her but they said the vouchers were finished till the last day she was discharged. I had to wait for the TTO script for almost two hours until I asked them what's happening, that's when they started following up with the pharmacy, very bad service indeed.
    5 people found this review helpful ๐Ÿ‘

  • 5/5 Anand Kumar S. 2 years ago on Google
    One of the Best Doctors and Sisters that i have ever come across.. A special Thanks to Sister Messe. She was very helpful and takes time to explain you everything. The best hospital for Maternity. Kudos to the management for having the best doctors and sisters at the place.
    5 people found this review helpful ๐Ÿ‘

  • 1/5 Lebogang P. 4 years ago on Google
    This is the most inefficient pvt hospital I've ever come across, but excellent at charging exorbitant fees even for parking. R20 for 30 mins, like really! Admissions process is a nightmare, I couldn't believe my eyes when they told ambulance staff to join admissions que for patient they were dropping off
    4 people found this review helpful ๐Ÿ‘

  • 1/5 Kopano M. 4 years ago on Google
    Worst hospital service I've ever recieved! My friend overdosed on pills she was just put in a consultation room without any help for more than an hour I regret bringing her here!!
    4 people found this review helpful ๐Ÿ‘

  • 1/5 Nokuthula F. 5 years ago on Google
    Not good services at the ward, no communication to you about when you will see the doctor, one doctor actually came in and shouted at a patient for asking questions, even indicating how ungrateful this guy is once helped, when he was sweet when he was in pain, very disrespectful, linen not changed, gowns not changed for days, I like their casualty but not the wards
    4 people found this review helpful ๐Ÿ‘

  • 1/5 Ingrid S. 5 years ago on Google
    There is a problem with the Intensive Care Unit,every patient after 3 to 4 days of admission they start bleeding from the inside. Even though they are admitted for completely different reasons. Something is very wrong
    4 people found this review helpful ๐Ÿ‘

  • 1/5 Ayanda S. 2 years ago on Google
    This hospital has lost its past glory. I almost died until my family decided to have me transferred to Netcare and that's when I started to get better. And thanks to God ๐Ÿ™๐Ÿฟ I'm awesome now. I don't like giving 1 Star reviews because some black brothers and sisters of mine may become jobless but this hospital is bad and this review may save someone's life.
    4 people found this review helpful ๐Ÿ‘

  • 1/5 Maphuti K. 2 years ago on Google
    Horrible service I've ever experience in a private hospital. My daughter was hospitalized for 7 days in the Paeds ward, Nurses take long to attend patients, they do their admin work more than taking care of patients. The drip machine will make noise and they will pass as if they don't hear it and when you call them to attend it they also take long. The child who was next door didn't have parents whose sleeping with her in the ward, she would cry and they will pass next to her not even go check her. She would cry 30-45min without being attended. No masks, no nappies given and milk comes when it suits them. Mothers must sleep on a couch. only 1 toilet and 1 bathroom used by the whole ward, they said another toilet is broken but even for the 7 days we stayed it was never fixed. DONT COME NEAR THAT HOSPITAL,PUBLIC IS BETTER COMPARE TO THEM! GO AT YOUR OWN RISK. Thanks to DR Netshemboni, Sr Christinah Motlhakwane ,Sr Mathe and Sr Mohlala for the good service and dedication to your work. We need people like you in the Hospitals
    4 people found this review helpful ๐Ÿ‘

  • 1/5 Makhosi M. 3 years ago on Google
    Extreme poor service ๐Ÿ™„ the receptionist has an attitude and they do not take their patients seriously especially if you are a student and you come here after hours, this thing yabo ye R100 I don't understand kanti whats the medical aid for? I wouldn't recommend this hospital to anyone.
    3 people found this review helpful ๐Ÿ‘

  • 2/5 Pinkie M. 4 years ago on Google
    My daughter was admitted there two weeks ago. Staff is great but their food is aweful in dirty trays and dishes. Dirty linen and she was complaining about her drip that was forcefully put on her hand. She had many holes and swollen hand. I would not take her there again
    3 people found this review helpful ๐Ÿ‘

  • 4/5 Maria M. 5 years ago on Google
    Quick and efficient casualty unit. They don't waste time with paperwork and care to have the patient first attended to. Staff were friendly and helpful.
    3 people found this review helpful ๐Ÿ‘

  • 5/5 Keneuoe M. 6 years ago on Google
    Dr Cynthia Sathekga in orthopaedics is the ultimate definition of what any Doctor and specialist should be i.e a human being who treats patients with the outmost respect and humility... I have seen and worked with many doctors, and 99% of them are so arrogant itโ€™s paralyzing, but yesterday Dr Sathekga showed me that doctors and specialists can be saved from their elevated view of themselves... Best service ever Dr Sathekga and Team . Glad I chose your department...
    3 people found this review helpful ๐Ÿ‘

  • 5/5 DAVE F. 6 years ago on Google
    great medical facility and outstamding medical staff
    3 people found this review helpful ๐Ÿ‘

  • 4/5 Deon M. 7 years ago on Google
    Very professional and courteous medical and management staff. All the facilities are new and well maintained. Excellent Neurologist Dr. Lezanne Wynand-Ndlovu Just a pity that the service received from the Radiology department was a bit poor and disorganized in administration. The results of the MRI scan that was completed at 16h15 was only available at 10h00 the next day after the patient had to follow-up.
    3 people found this review helpful ๐Ÿ‘

  • 2/5 Ngoveni Dzunisani G. 2 years ago on Google
    Paeds, My son was admitted, I wanted to go home but after realizing that there was a child in the next room who was crying unattended I had to stay there for good 5 days. I was sleeping in a very uncomfortable couch. The nurses always had squabbles amongst each other, they argued on who should attend to the drip๐Ÿฅฒ There were some nurses who were friendly enough and looked concerned, I remember her name was Christina, she was so friendly.
    3 people found this review helpful ๐Ÿ‘

  • 1/5 Selinah S. 1 year ago on Google
    Had the most disgusting "ultrasound specialist" today MJ molahloe munyungula and partners. The gynae made me wait 2 hours for him to see me in less than 5 minutes, dude was very arrogant and condescending. I'll never set foot there again. With very dirty consulting room
    3 people found this review helpful ๐Ÿ‘

  • 2/5 Tshepiso M. 1 year ago on Google
    My son was admitted last night, he's currently at the Paeardetric ward on the 8th floor. There's literally one nurse (Nkuna) attending 5 toddlers. The poor hasn't been on lunch. Why is the hospital understaffed?
    3 people found this review helpful ๐Ÿ‘

  • 3/5 Sedi M. 9 months ago on Google
    Not really private hospital standard, a good number of the staff are friendly enough but the facilities and feel of the hospital doesn't feel any different from a public hospital, not very organized or orderly it doesn't feel like the staff are comfortable in their work. It was clean at least
    3 people found this review helpful ๐Ÿ‘

  • 1/5 Nola L. 4 years ago on Google
    they have email adress, you send email , no respond, you phone they say they will call you back.. but dololo.. haai.. i have been waiting for response since 2 Dec 2019??
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Anita J. 4 years ago on Google
    I was admitted at this hosptal for a week! The hospital staff are all very pleasant and professional... the Nurses were very kind and patient!! Hospital itself is so clean, spotless i must say!!! Thank You.
    2 people found this review helpful ๐Ÿ‘

  • 2/5 Simon S. 6 years ago on Google
    City property is renovating the hospital, the workers are very aggressive and abusive, they don't want us to use stairs. There is a lot of noise from the machines they are using.
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Rubeena M. 4 years ago on Google
    How I wish busamed wuld build a hospital in lenasia..this is one fabulous hospital..on all levels..we have one private hospital called Lenmed private hospital here..but it's more like a government hospital with private rates..it has the most disgusting vulgar rude an totally incompetent nursing staff ever...come busamed..show them how it's done plse..
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Astrid B. 5 years ago on Google
    Received exceptional service tonight. Thank you to all the staff. Your hospital is by far a cut above the rest. Very professional and friendly staff .
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Ms ADORABLE M. 5 years ago on Google
    Peaceful beautiful place and you don't feel like its a hospital .It feels like a five * hotel
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Gareth K. 6 years ago on Google
    This is a newly constructed Hospital and it is very clean, spacious and an upmarket private hospital.
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Ismail 6 years ago on Google
    Freindly and efficient staff and nurses no issues at the 24 hour emergency they really care about the patient and don't waste time with paper work
    2 people found this review helpful ๐Ÿ‘

  • 4/5 Ivan P. 6 years ago on Google
    Still new, private hospital. Clean facilities with friendly staff. High standard of hygiene too.
    2 people found this review helpful ๐Ÿ‘

  • 5/5 CRIS 6 years ago on Google
    Busamed Modderfontein is the most friendly efficient hospital we have ever been to. Dr Wynand-Ndlovu (Neurologist) is absolutely fantastic. Staff at Surgical ward are attentive, helpful and very knowledgable. Down from the admissions to the porters everybody was absolutely outstanding. Thank you all, we are humbled and grateful for your care. Trully a great experience, did not expect to see so many caring people all under one roof
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Petronella D. 6 years ago on Google
    The place is so quiet,the service is on top.
    2 people found this review helpful ๐Ÿ‘

  • 1/5 Vuyisani Sanuse Hloniphile Sthembele N. 3 years ago on Google
    Paeds, the service is very poor. You order food, they bring theirs not the one you ordered. They don't provide nappies for children, they don't provide simple things like mask. They don't feed children, they are careless. They don't give children medication in time, you have to ask and they show attitude. My child missed medication because they think he is fine. They denied my wife to go out to look for food. That's the bad experience I have experienced in private hospital ever. I won't recommend anyone to go there.
    2 people found this review helpful ๐Ÿ‘

  • 1/5 Penelope B. 3 years ago on Google
    Maternity ward. I went for a minor procedure & I was devasted, the nurses don't care for patients & are rude. My experience was terrible & I would not recommend anyone to go there. I had to ask repeatedly for linen to be changed, didnt get any assistance to bath even though I had difficulty walking because of my procedure. My BP was very high but was not monitored, had to ask many times for pain medication which is when they remembered to give medication, I asked my Doctor to please discharge me as I felt I would be better at home. Food is terrible... Couldn't even eat it, just had the morning porridge. Yoh, worst hospital experience of my life!!!
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Riaan Van Der L. 2 years ago on Google
    Very nice Doctor's Rooms, secure parking and friendly staff. Well done!
    2 people found this review helpful ๐Ÿ‘

  • 1/5 Tumisang M. 1 year ago on Google
    everytime i take my daughter to the baby clinic i have to wait at least 30 minutes before im assisted and its annoying, these ladies would just sit there and chat while laughing and i have to wait for when they feel like assisting me, its annoying i am so angry, its the 4th time i come here and its the same story every time. I expect to be assisted or atleast explain to me why i have To wait.
    2 people found this review helpful ๐Ÿ‘

  • 3/5 katlego m. 1 year ago on Google
    Improved so much. Admission process at reception could be better.Dr Kotu was amazing & operation went well, my room was clean. Really cannot get over how great the nurses were except for nurse M. Maake who was on nightshift, she was very dismissive and never wanted to assist anyone. The things she said about the other patients was really distasteful, couldnโ€™t wait for the morning shift to come through. The food was good and the kitchen staff were nice and patient.
    2 people found this review helpful ๐Ÿ‘

  • 1/5 Dion J. 7 months ago on Google
    Rather use alternative hospitals than this one. You will pay all per-required payments after months you have been discharged you will be told you are owing then they send debt collectors. There is no transparency. The hospital should conduct services according to the scheme rules and per individual medical aid options.
    2 people found this review helpful ๐Ÿ‘

  • 1/5 freeda m. 3 years ago on Google
    I brought a patient and have been waiting for over 3 hours without any information and when you ask for information they tell you that they are going to call you but no one bothers to tell you atleast what's going on. I hate this hospital
    1 person found this review helpful ๐Ÿ‘

  • 2/5 Ntombizandile M. 3 years ago on Google
    Admission took a very long time. Coming to the paeds ward, the linen is not clean, poor pain management, poor hygiene, staff is friendly and helpful in some things. What I hate the most is having to Wake my baby up at 4 just for a bath, which he could've had conviniently and comfortable around 7 the earliest. I would certainly not recommend Louis Pasteur Hospital, ON DISCHARGE THEY'D ALREADY WRITTEN THEIR VERSION OF GLORIOUS EVALUATION AND REQUESTED ME TO SIGN. I DID SIGN IT BECAUSE I WAS IN A RUSH FOR A FLIGHT, BUT I DID TELL THE NURSE THAT I DIDN'T WRITE THAT. BAD BAD SERVICE!!!!!
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Tressia N. 4 years ago on Google
    Mertanity ward deserve a 5 stars, I was there for 7 days. All the staff were professional, friendly and dedicated to their work.i luv this hospital
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Tannie S. 4 years ago on Google
    from Johannes at the front desk that admitted me, who was very efficient, kind and welcoming, to the ward staff, at the surgical ward on the 5th floor, absolutely nothing was too much trouble. The kindness, compassion, true care and pride in what these wonderful men and woman display in their chosen field is an absolute credit to this hospital, their profession & their country! The theater staff were so kind, compassionate and went out of their way to soothe nervous patients. There was a little boy of a bout 2 years old, terrified of course, the nurses took him, rocked him, sang to him and calmed the child down so much so he could be calmly worked on in theater. I felt like I was in a beauty spa more than a hospital! Ladies and gentlemen, you all deserve medals you are fantastic health care workers and human beings! Don't change a thing! You guys ROCK! Building its self is a bit old, but beautiful nonetheless...the foyer is exquisite...those chandeliers...WOW! Just pity its not a great area that its situated in, but besides that. Its pretty close to perfect!
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Gideon S. 5 years ago on Google
    Qualified service at its best.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Dean L. 4 years ago on Google
    This is a new hospital located in Modderfontein. I suggest following my location setting, else Google maps will send you outside of appropriate range. This hospital has orthopaedic specialists that are absolutely amazing. They were able to save the arm of a colleague which was at risk of being amputated. 4 operations later and he will be discharged soon with a fully functional arm. This hospital is new and clean, almost looking like a hotel. My new favourite hospital and well within range !
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Ntombi M. 4 years ago on Google
    Not sure if im in a hospital or a 5 star hotel. Friendly staff, clean, no hospital smell. It is awesome. Thank you so very much and please keep it up.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Jessanta D. 4 years ago on Google
    Staff are friendly and efficient. Doctors and nurses are so professional, kind and provided extra care. They made the process as well as the follow ups so comfortable. Definitely good medical facility if needed.
    1 person found this review helpful ๐Ÿ‘

  • 1/5 Megan D. 3 years ago on Google
    I am very heartsore, as I went to have a mamagram at your radiology department as was requested to take off my gold chain, which was my mothers, and she gave it to me before she died of breast cancer. I forgot about it after the stress of having the procedure done. When I phoned I was told it was not found. It is so said there is no honest people out there. I have such a heavy heart.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 wesley m. 4 years ago on Google
    I'm healed thanks
    1 person found this review helpful ๐Ÿ‘

  • 4/5 Thabo M. 5 years ago on Google
    The nurses were patient with my mother and now she is home again.. Thank you Sister Magnolia!
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Dineo M. 5 years ago on Google
    My mom nearly died and the hospital really helped. The staff is incredibly outstanding. I recommend the hospital to everybody i come across
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Chinarose 5 years ago on Google
    Professional, caring. Amazing staff
    1 person found this review helpful ๐Ÿ‘

  • 1/5 Leago โ€œLeaโ€ D. 2 years ago on Google
    My daughter had to be admitted suddenly and I was terrified because I could see how the hospital looked. For a private hospital I must say this hospital looks disgusting. My daughter is 11 but she stayed in the Peadiatric ward. How do you have one bathroom for an entire floor? The food is equally not appetizing PLEASE CHANGE YOUR MENU AND CHEF WITH IMMEDIATE EFFECT patients need proper wholesome food not that disgusting unhealthy unappealing food๐Ÿคข๐Ÿคฎ During her stay there was no water to flush or drink. They told us it was a municipality problem. Unfortunately I didn't have a choice and my daughter had to be admitted. There's no tea time for the mums or any water in jugs like other private hospitals to keep kids and/or parent/s hydrated. What a disappointment really I'm disappointed and shocked at the way this hospital looks and the food that was given to patients in 2022. LOUIS PASTEUR PLEASE DO BETTER
    1 person found this review helpful ๐Ÿ‘

  • 4/5 Portia L. 2 years ago on Google
    Labour ward has excellent service gave birth to my first and recently second baby. The sisters are dedicated and took great care of me the few times I've been admitted until birth. I would like to thank the midwives. 31 March night duty I forgot her name she wears glasses and has a sesotho name. She was amazing! Rebecca, Priscilla, Harriet, Khumalo thank you so much for all your hard work. I truly appreciate it. Maternity ward was okay could be better though thanks to sister Matlou and Dlamini and the ladies bathing and feeding th little ones.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Lethabo H. 1 year ago on Google
    Lovely hospital in the inner city of Tswane. Their reception is superb and very clean including their pharmacy.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 mohau m. 1 year ago on Google
    As I am about to be discharged today would like to thank all the sisters for warm welcoming starting from labour ward Thank you sister Celia your dedication is amazing may you continue be like that and be recognized. Sister Sbongile youngest dynamite so dedicated too and well mannered shooooo they all give me the best service. specifically thanks to Dr Matlala MP one of the best gyna so humble and focused SA need people like you.
    1 person found this review helpful ๐Ÿ‘

  • 1/5 Lerato M. 1 year ago on Google
    Very poor service... I waited on nurses the entire day until it was 23:28 for them to exchange my daughter's drip.. I'm really disappointed especially because they treat us like we are not paying
    1 person found this review helpful ๐Ÿ‘

  • 1/5 Gcinisapho T. 1 year ago on Google
    The food is so bad as if we in a public Hospital.. They are saving too much. I guess is a new tender rendering service because in March 2022 the food was good.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Jamiel H. 1 year ago on Google
    Visited Radiology. I was initially told my appointment was on the 7th floor. When I got there a gentleman was considerate enough to take me all the way down to floor 0 where the MRIs are done. He took my papers and told me to someone would come assist me. After 5 minutes he came back and saw me still waiting and went to enquire why no-one has seen me yet. Staff friendly.
    1 person found this review helpful ๐Ÿ‘

  • 1/5 duduzile m. 1 year ago on Google
    I'm admitted as I write this email. The hospital is poor, even a government hospital it's better than this hospital, I'm very disappointed about the bad service they provide, I won't refere any of my friends, family & colleagues to this hospital I'm even thinking of discharging myself.
    1 person found this review helpful ๐Ÿ‘

  • 1/5 Sharon M. 7 months ago on Google
    I legit wish I had read the reviews before coming here for the second time. Come or bring your child at your own risk. The frustration you'll experience is out of this place! I highly recommend a true private hospital. A public hospital is so much better because you have no expectations, here the frustration is also due to the fact you have to pay for the terrible services!
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Guy M. 3 years ago on Google
    Very clean and fast service

  • 4/5 samuel m. 4 years ago on Google
    Excellent medical care facilities, with GP,'s on the ground floor west end for visits.

  • 3/5 Lucky D. 3 years ago on Google
    Safe and healthly

  • 1/5 Kealeboga K. 3 years ago on Google
    Would never even recommend this hospital to my worst enemy. Nurses are super rude. Cutlery very dirty, not to mention the facilities self. I nearly committed suicide there because of the bad service as I was on the sixth floor but demanded to be discharged immediately.

  • 5/5 gomolemo p. 3 years ago on Google
    Good service๐Ÿ˜

  • 5/5 Mandla M. 3 years ago on Google
    Nice and clean. Well maintained.

  • 4/5 Queenie f. 3 years ago on Google
    Excellent service especially in their gynaecologists facilities๐Ÿ˜ƒ๐Ÿ˜ƒ

  • 5/5 Jacob M. 4 years ago on Google
    Thanks Joe Rasta

  • 5/5 Alet B. 5 years ago on Google
    (Translated by Google) The hospital staff and reception were so pleasant it made you feel good and their friendliness 100% and I recommend anyone to go there, the cleanliness of the hospital is so beautiful, 100% there too (Original) Die Hospitaal staff en ontvangs was so aangenaam dit laat jou goed voel en hul vriendelikheid 100% en ek raai enige een aan om soontoe te gaan,die netheid van die Hospitaal is so mooi oog,100% daar ook

  • 5/5 Tsakane M. 5 years ago on Google
    Nurses in peadiatrics ward very helpful, shout out to the cleaning stuff.

  • 5/5 Aletta S. 5 years ago on Google
    the staff is very good and friendly

  • 3/5 Lettah M. 5 years ago on Google
    Situated centrally good facilities and doctors

  • 5/5 Agnes M. 5 years ago on Google
    Its a wonderful place and warm welcame

  • 5/5 Fobert B. 5 years ago on Google
    Excellent help as a VIP

  • 5/5 Lwanda M. 5 years ago on Google
    I liked the professionalism here, this hospital is very reliable.

  • 3/5 Mthunzi T. 5 years ago on Google
    Service is average

  • 3/5 Levi S. 6 years ago on Google
    I am delighted that this hospital is getting a *much needed* renovation!

  • 2/5 Hassen S. 3 years ago on Google
    been here since friday. been moved 4 times no regular checks nurses screaming and talking to one another. like a fish market cant get any sleep no updates on what is happening very unprofessional facility hope could they another hospital with beds to see to me

  • 5/5 Siphokazi S. 4 years ago on Google
    This hospital is clean, Friendly staff. they give you all the attention you deserve and beyond. they made my stay very pleasant. like i was on holiday. I wish they do not change. keep it up guys

  • 1/5 Rox D. 4 years ago on Google
    Told us nothing was wrong and joked about us being โ€œfirst time parentsโ€ second opinion next day showed that a skin infection is present and needed anti biotics. Disgusted

  • 5/5 Leigh S. 4 years ago on Google
    Brilliant brand new super clean hospital. Never too busy!

  • 1/5 Gloria V. 3 years ago on Google
    Bad bad service. No care. Bad processes .

  • 5/5 Chantalle D. 4 years ago on Google
    Excellent hospital and staff. They are very accommodating, professional and caring.

  • 1/5 C.G. 3 years ago on Google
    At first I was very impressed with the cleanliness and the how tidy the place was. However, when I started interacting with the staff, I was shocked. The staff are very apathetic and uncaring. They could see we were waiting for them to help us and still continued to do other things such as check emails. Beautiful place, but very poor service.

  • 5/5 Tebogo C. 3 years ago on Google
    I Elizabeth Nkomo love this place it has a great positive energy and a magical touch that healed me so quickly. It's so pain absorbing that we forget we are sick The Dr,nurses and the staff is very kindโ˜บโ˜บ I'd like to give five stars to DR RALISA DR ROXIN NURSE RACHEL,SBONGILE ALL OF THEM AND THE CLEANERS The people are very kind.They show care and share a happy environment ๐Ÿ˜Š๐Ÿ˜Š If I had to rate Busamed would have a 10/10 from me I reccomend this Hospital for every soul that yearns for healing.

  • 5/5 moline m. 3 years ago on Google
    Thank you so much team , nurses and doctors. Not forgetting my inlaws Vic & Mrs majachani for the referrals. May Continue to bless you

  • 5/5 Ashley W. 3 years ago on Google
    What a wonderful and clean hospital! I was attended to straight away and both the nurse and doctor who helped me were so friendly and explained everything clearly. Would definitely recommend this hospital.

  • 2/5 nasreen i. 3 years ago on Google
    Usually have a good experience here but I was quite disappointed during a recent visit. A member of the Busamed Modderfontein Radiology branch was extremely rude. She shouldn't be working in a space where patient confidentiality needs to be respected. Management don't bother replying to complaints.

  • 5/5 Ashleigh W. 3 years ago on Google
    Very clean and amazing staff members. They were very efficient, I was sent to and given medication almost immediately. Would 100% recommend (if you are sick)

  • 1/5 Niranjan h. 3 years ago on Google
    In experienced radiologist.

  • 2/5 Collin M. 4 years ago on Google
    would the hospital by any chance need bulk septic tank services? or its connected to municipality sewer lines?

  • 3/5 Charnu Du P. 4 years ago on Google
    Beautiful Hospitality ans The Hospital staff is friendly but the Staff at the Coffee shop are rude and disrespectful, they really left a bad taste in my mouth about this hospital

  • 5/5 Dan D. 4 years ago on Google
    Extremely friendly and attentive medical staff, very nice hospital

  • 5/5 Tyra G. 5 years ago on Google
    Excellent service and care. 5 star hospital and doctors .

  • 5/5 Kea A. 3 years ago on Google
    My mammogram test went fast with very little waiting in line. The staff who did the tests were very professional and helpful. The receptionists at the radiologists on 7th floor were cold, rude and mean.

  • 5/5 Dieketseng R. 2 years ago on Google
    Dr Sesane and Libote ๐Ÿ‘Œ๐Ÿ‘Œ๐Ÿ‘Œ๐Ÿ‘Œbest service. And the paeds sister's who were helping me thanks alot... My phone was flat the sister's assisted with charging my phone and I'm sorry if I don't remember all your names mara yoh the service was good keep it up guys. I remember sister Pearl๐Ÿ™ˆo star ๐ŸŒŸ.

  • 4/5 lesego n. 2 years ago on Google
    One of the good hospitals,my aunt got the best medical care. Its clean and peaceful

  • 5/5 Annetjie H. 2 years ago on Google
    The building is old... But inside very clean. Service excellent... Dr professional... Equipment the best. Parking safe.

  • 5/5 disego m. 2 years ago on Google
    Visited dentist at the 11th floor. Fantastic service

  • 5/5 Matshidiso A. 2 years ago on Google
    Thank you for the excellent service and care during my birth and special thanks to Dr Dada Nurse Harrison, Nurse Pheladi, Dr from Rustenburg forgot her name and Nurse Matonga at ICU section she is taking good care of my baby.Much appreciated.

  • 1/5 Keamogetswe H. 2 years ago on Google
    The lady at the SURGICAL WARD front desk / nurse station, who was on duty yesterday is extremely RUDE and deserves to be fired!!!

  • 1/5 SELINAH S. 2 years ago on Google
    This is by far the worst private hospital in Pretoria. Their reception area and emergency unit are picture perfect but wait until you go up the lift! My son was admitted in the paeds ward. The nurses there are so tired and lazy. They look as if they retired and came back. The operational manager didn't even bother to introduce herself to us as mother's to our sick babies what a shame. I wasn't given the layout of the ward, had to figure that out using the emergency escape pic on the wall. Before something gets done, you literally have to ask those incompetent nurses about 5 times. My son wasn't even identified until day 4 of which I had to complain. They have no etiquette or whatsoever for patient care. They literally drag thier feet while walking. The noise they make omg! U have to ask for the remote like 10 times before they bring it to u. Let me mention the one dirty toilet that's used by the lodging mothers...not forgetting the horrible 1652 bath tub that doesn't even have a prop to close with, and oh the door doesn't even close. They way they wake those poor sick babies when thier mother's aren't there. What a shame. Dirty old building could do with some revamping drip regulators keep going off and they argue about who is supposed to attend to them. It was like a horror movie. Most of the nurses are so clueless about everything haibo guys. I'm truly disappointed. I'm never setting foot here again. I also don't recommend it to anyone for that matter

  • 4/5 Malope M. 2 years ago on Google
    Team in the surgical ward was amazing, shout out to the nurses, doctors, kitchen staff. I was in pain but they really have put me at ease. Keep it up guys

  • 1/5 mama b. 2 years ago on Google
    The hospital on its own is very bad, most nurses are ignorant in the peads ward thy were sleeping thru the night, and 99 percent of them are rude.thyr lazy, yoh ive never been soo disappointed, that hospital is like tshwane, but there's a sister that stood out, very kind, committed, loving and she made sure that everyone there is okay her name is sister Tau, what a remarkable nurse, also sister Catherine I think the two of them should run that hospital

  • 5/5 Khudani M. 1 year ago on Google
    Dr OR mokoena is such a wonderful gynae. I recommend him to anyone looking for a professional and kind Gynaecologist. The maternity ward staff is so professional and friendly(Rebecca,Pheladi and the other light nurse who wears glasses and has a Sotho name).The nurses from paeds were so kind, professional and helpful. I got the best service!

  • 5/5 Lebogang M. 1 year ago on Google
    I had the best experience... We would especially like to thank sister Tsie at the pediatric ward for being so warm and providing us with such amazing treatment.

  • 4/5 vee n. 1 year ago on Google
    Got an amazing service when I delivered my 3rd child. I will definitely go back to this hospital if I am to have another child.

  • 5/5 Sanah Moshibudi M. 1 year ago on Google
    My sister had knee operation, doing well will refer others to this hospital for car,thanks Dr Ramaboya๐Ÿ™๐Ÿ‘‹and staff in Hc and six level I still has my happy sisterโค๏ธโค๏ธโค๏ธ

  • 1/5 Sifiso N. 1 year ago on Google
    I wouldn't recommend this Hospital to anyone. Just left the ICU and I am in excruciating pain, told the nurses and they are not doing anything about it.


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