Fantastic Eastern European experience! The perfect tonic to all these places where the staff engage with you, smile, pass food or drinks to the customer etc. Here at Pret, you can be sure of salty surly staff, who give the air of depressed inmates seeing out their final days. Also, I think the way food and drinks are just slammed down at the end of the counter with the shout of “TEA!” or “OAT MILK COFFEE!” is refreshing, also fun to watch the travellers and tourists exchange confused glances- is this mine?- added to the no-queue scrum style service method, it makes a visit to New Street Pret a fantastic experience, all in the shadow of Ozzy the bull!

Been there all the time and staffs there are mostly friendly (Dani, Idina, Falou etc. - sorry guys if I misspelled your names), EXCEPT the guy who seems to be a manager (white, tall, bald, non-English accent). He has been very unfriendly and unhelpful to customers in general, even when he was laughing to his co-workers yet turned to be hostile when serving customers. I love the team there except him, and I have tried to contact Pret in the past, but things don’t seem to change, so I regretfully have to leave one star here. Still, I’ll be supportive to the shop there but will avoid to be served by that man as much as I could.

Horrible customer service. No thank you, no welcome. Girl by the counter with hat on her head wasn’t nice at all! Just one girl was smiling (with glasses). Person with hoodie on head even not look at me when I ask if that’s coffee is my. Don’t recommend!

Passing through with a while before my train. Sitting here working and can't fault it. Comfy seating, well made drinks. Best of all the staff are amazing! Especially the guy in the bobble hat.

Really gone downhill. It’s suppose to be expensive and for the experience. Food is not all of that. Inside is dirty and old dated furniture. Service is beyond awful. Staff attitude is so rude many of them. Pret staff a lot seem very rude it has not happened once. The attitude stinks. Remember staff come to do a job and not answer back. Prices above the roof. When asked managers both questions they would not answer and just smile. I will no longer be visiting any Pret chains. Spend my money elsewhere!

I would like to thank Derron for his awareness that my sister was deaf. He was very patience and responded with hand gestures that she could understand. Excellent customer service.😃 Pret Grand Central, Birmingham

I visited on the 20th March, Monday morning. I would just like to thank the staff working that day for all being so friendly, everyone was polite, smiley and welcoming.

It's my favourite coffee shop so I am going to be biased 😂 They offer a wide variety of food options big vegan and meat. It's free to substitute any coffee with a vegan alternative if you let the barista / cashier know at the time of ordering. Plenty of seating and is located at the centre of the New Street Station. Try their subscription - it's totally worth it!!

Absolutely fantastic! I love their capuccino-cream & caramel so I stopped this morning to get one. I added two almond croissants and two pains au Raisins. When I got to the till they told me, its okay, its on the house. I was completely shocked because I rarely get anything for free. It made me feel great, in a smashing mood for the day and definitely will be going back for more. But of course I will pay! India who served me was so lovely... 😊. Love this place.

Croissants was raw in the middle and both our coffees leaked between the plastic lid and the rim of the cup, so dripped all down our fronts, and as the train rocked it again leaked from the same place, going all over our hands. Staff were great and the food and drinks tasted good, just a pain that we ended up covered in most of it

It was really nice experience in Birmingham and thankful of Anna for best service. She served me politely and suggested me nicely.

Great service by Matee. Newly appointed by very friendly approach

A man jumped into the queue the staff saw it, I tried to mention it to the staff about it, they looked at me and ignored me and continuing serving that customer wow 😨

Awful experience at Pret in Birmingham New Street Station. The staff were so inconsiderate and disrespectful. They were not communicating well between themselves, all were visibly frustrated and openly argued with customers. Three staff members argued with me over a cup of hot milk and were not willing to understand or speak kindly.

Lots of options even late in the day. Chocolate Croissant was really nice. Latte was really nice too, not super hot which allowed me to drink it straight away (this night be a negative point for some people) Downside, paid for my croissant and the server forgot my order straight away and was confused why I was still there. The tables weren't overly clean but it was nice to have somewhere quieter to sit down.

Just popped in for lunch and a coffee and what amazing staff and superb customer service. Made such a good impression I felt compelled to review as 5*. Well done guys.

It’s fine if you need to pop in quickly but the staff weren’t too friendly and they didn’t have a bin, using a clear plastic tray for rubbish was a bit odd and it’s just there while you wait for you drink

Food is fine. But didnt have more choices. I got a hot chocolate and that was also fine. Atmosphere is really noisy. It is because the cafe is situated in the centre of the station. Staff is efficient and helpful