1/5 Bear F. 1 year ago on Google
The
worst
reception
service
that
I
have
ever
encounter
throughout
world-class
bank
from
Europe
to
Asia.
As
I
have
an
international
CitiGold
account,
not
to
say
how
much
money
I
have
in
there,
and
I'n
new
to
UK,
the
following
is
our
conversation:
"Excuse
me,
may
I
know
where
is
the
CitiBank
building?"
"Oh
(sarcastic
smile),
this
is
it."
"Thanks,
I
would
like
to
open
a
bank
account
--'
"Oh,
we
don't
do
any
bank
account
opening
for
non-premier
persons."
"Oh,
really?'
"Yes.
(sarcastically)
YOU
better
do
some
research
before
you
come"
(haha
if
I
have
studied
your
bank
rules
thoroughly
whats
the
point
of
you
existing
at
the
reception?)
"Actually
I
have
a
Citigold
account"
"(attitude
trying
to
change
but
acting
skills
too
bad)
Oh
if
you
are
a
member
you
should
go
to
blahblahblahblah"
and
he
did
kindly
show
me
the
way.
Next
stage.
My
father
is
an
80+
old
man,
he
politely
asked
the
reception
lady
at
the
Citigold
building
whether
they
could
give
him
a
cheque
book
(well
honestly
ALOTof
banks
HAVE
cheque
books
still,
not
to
say
its
a
80+
yearold
client)
the
lady
smiles
SARCASTICALLY
"ha,
cheque
book
is
the
old
fashioned
thing,
our
bank
hasnt
issued
any
since
4
years
ago."
that's
the
way
they
talk
to
old
people.
they
are
so
proud
of
the
service
they
DO
NOT
have
:)
and
then,
they
asked
me
to
do
everything
online
and
that
they
do
not
advice
anything
there
or
give
any
information
here.
(Again,
that
makes
me
question
about
a
PREMIER
bank
reception's
existential
purpose)
I
FOLLOW
THEIR
INSTRUCTIONS
and
call
the
online
CitiCentre
and
Citihelp
or
Citi-WHATSOEVERYOU
WANNA
NAME
department
and
turns
out
when
I'm
explaining
that
I
could
not
use
my
card
(PIN
wrong
but
I
could
use
the
same
PIN
other
european
and
asian
places)
and
I
need
advice
what
to
do
and
THEY
CUT
MY
LINE
IN
THE
MIDDLE
OF
MY
SENTENCE.
FOR
4
TIMES.
FOR
4
TIMES.
FOR
4
TIMES.
I
called
4
times
to
the
service
centre,
4
different
Citi-workers
CUT
MY
LINE.
So,
CitiBank
UK,
I'm
done
with
you,
we
are
taking
away
ALL
OUR
INVESTMENT
and
ALL
OUR
SAVINGS
from
your
bank,
not
a
single
penny
left.
:)
PLUS
will
continue
to
advertise
your
special
way
of
treating
clients
throughout
the
world.
THanks
for
giving
me
and
my
family
such
a
special
experience
here
in
London
:)
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