The staff are all great, the Tony stark funky looking dude who was a life guard, felt the need to assert his dominance as a lifeguard and be rude, due to his incapability of communicating, I feel as though he may need to attend anger management classes. And Tony if you're reading this, you're a lifeguard not a war medic mate.

The timetable for swimming is shocking, some days it's only open in the morning. The availability to be able to swim is non existent. Why bother at all to have a pool, when the times to use it is extremely limited. Absolutely disappointing.

Terrible system in place , block booking ... everyone allowed through turnstile at same time, then once changed , if lucky enough to get a changing room , then made to wait poolside (no one in pool) until precisely 2pm . Then everyone's session ends at same time.... Queue for showers, queue for changing room.... ridiculous system

My 6&7 y.o. children have swim school here. I am impressed with the quality of the instructors, each very good with their age/ ability group, all communicate well with the children, ensuring they are understood and that children know what to do. Small groups allow the instructors to tailor the advice to each child. My children enjoy it and are progressing so I am confident the lessons are successfully taught. From what I've seen of the place, it's kept clean, it's maintained, it has a friendly team and observant lifeguards. Most importantly, I feel my children are safe learning to swim here. They enjoy coming here. Their swimming ability has improved here. Happy to recommend.

Very disappointed with the service. We had been given three different prices over four days. Many questions asked as to why I wanted my grandaughter swimming in the fast lane. We had to say how fast she swims before allowed in. She is a stage 8 swimmer, and all that was required was her goal to swim 30 lengths each day. I was about to sign up a membership . However, this whole experience has changed my mind. Very expensive for a child of 10 years old to swim for 15 - 20 minutes.

Refused entry to the small pool to 4 small children that have never been to a swimming pool before and forced the to be on the main pool with teenagers jumping in and bombing one another. The small pool was also full of teenagers who could clearly swim and did not require being in the small pool. They stayed ot was unsafe as they had overbooked the small pool however they were happy for 3 of the small children to eventually go in with only one adult as they refused the other parents in or anywhere near the small p9ol. On top of this because we complained the woman arge then picked on the 5th and eldest child woth us a very strong swimmer saying she wasn't allowed in the main pool until this woman had seen her do 2 laps personally and then did not watch her swim to prove it and demanded she get out despite not being allowed in the small pool either as there weren't enough wristbands. The eldest child is a brilliant swimmer and was left deeply upset and she felt picked on by the woman who had not treated anyone else this way or demanded anyone else perform for her. Also no showers and all forced to cram to wash infront of lots of men in the pool area with everyone watching through windows from the outside. I am deeply disgusted and horrified.at the experience and will never be going back! Shame on you!

no spaces for swimming only one open swim a day for an hour and they won’t let you swim even if you pay for the £40 a month membership i went today counted 8 people in the pool and they won’t let you in it’s a pathetic gym and poksy pool

they are big monkeys and don’t let u do anything they didn’t even let me go in the deep end when i can clearly swim

Very difficult to find an open swimming session even through the school holidays. Timetables are very disappointing. How is anyone suppose to take their children swimming.

We went for the Spa, and a massage it was nice, shame that the showers after the massage are awful, I think they should maybe charge less because of not having proper showers!!

Was shown around the Leisure centre yesterday by Ryan, he was so informative and helpful, made you feel very excited to join this facility.

Not bad! Better than some company’s from Ramsgate 😉 Apesolutions are the worst.

Warm. Clean. Very helpful staff. Just have to work out when the pools open. App works well..

Reasonably appointed gym but the music playlist hasn’t changed for at least a couple of years and I swear if I hear George Ezra again I’m ripping the speakers from the wall!

I went there today, Sunday 30th April 2023, and half of the pool was closed up for lessons which I didn't see on the website, but staff had informed me it was already on there which was confusing. They used the lesson part of the pool for about 20 minutes out of the 1 and a half hour of the time there was, which I found quite annoying, then to my surprise the swimming instructor used my friends soft ball as something, which at the time we didn't really care because we *thought* they would've of given it back just fine. We saw the instructor put it in the corner of one of the sides of the pool, where we knew where it was,but 5 minutes we were supposed to get out, it was not there.After the 90 minutes was over we got out, changed etc. While I was still getting changed my friend went to ask reception for the ball, and they had it! But there's a flaw, it had a puncture in it, so my friend had to dump the ball and wast given any leway for the mistreatment of his ball. But enough complaining it is a very good swimming pool when it isnt half taken up. I would recommend this for young people and people who like swimming as there is lanes and a kiddie pool.

Good facilities but sadly most staff on the early morning shift are miserable, ignorant and clearly have had no customer service training whatsoever. Appalling levels of customer service and not showing any signs of improving despite several complaints.

The pool is absolutely freezing! I take part in the aquanatal class and it’s not enjoyable because the pool is so so cold. The instructor is wonderful but it’s just so hard to do when you can’t warm up. It’s such a shame because it’s the only aquanatal class in the area and it’s the only exercise I can do but once I finish the classes I would not return to this leisure centre unless the pool was a realistic temperature and warmer.

My son has swimming lessons here. Staff are helpful and he's progressing well

I was a member for years. I had a payment blip because I didn't give enough notice about putting my membership on hold. I hadn't realised it was cancelled and I did not receive any notification that it cancelled. I asked to reinstate. The computer said no because there's only more expensive options available to me now. Do not for moment think that Your Leasure values loyalty. Do not think that Your Leaisure cares about it's members. Well after years I will be looking and using a cheaper alternative. How silly of me for expecting more.

20p to use a locker and they’ve been adapted prevent you from getting the coin back after. Don’t forget to put anything in the locker or you’ll be paying twice!

Staff are brilliant, swimming teachers are brilliant, facilities are brilliant. There is even a nice little cafe which is also brilliant.

Decent swimming pool. Friendly helpful staff and a good swim school.

I love the swimming pool and the price because my kids love swimming and I do too so we come here at least every 2-4 weeks because so I recommend you coming here for a great experience and exercise or just coming here for fun with your kids or by yourself☺️