I was searching for a new doctor looked here and got set up. My first visit was fine besides the fact that they prescribed me medication for a hypotyroid when I didn't need it. I have asthma and I need a refill of my rescue inhaler and I have not been able to reach anyone in the building I waited on hold for over 45 minutes to try to make an appointment several time to no avail. They don't even have a voicemail. I just tried calling again this morning and I only got a dial tone. I would not recommend anyone to this place. Now I still need a doctor to refill my prescription because im almost out.

This facility is the worse healthcare I have ever received. They are uncaring and judgemental. Thought it was just 1 pompass doctor so changed doctors only to still be treated with callous indifference due to my history. Im honest about my past and it is just that, my past. I tell my doctors about it so that they can adequately take care of me not so they can sit in judgement of and treat me with bias and distain.

Worse experience imaginable. Never felt so violated and intruded in my life. The doctors are horrible and don't listen.the nurses are just as bad. Why anyone would visit this health care facility is beyond me. I've gone twice. I thought I'd give them a second chance. My 2nd visit was worse than the 1st. Horrible people and place. Will be going to a new doctor not associated with crusader clinic.

Terrible service and care. Laura Riccardo/Slavicek is NOT a doctor and just a physician assistant who's only job is to prescribe medication. She does not have enough experience to do the job correctly or have the knowledge of all the medication she prescribes or the side effects of the medications or how they may interact with each other. I believe she must get paid or Crusader Clinic must get money from the drug companies for all of the prescription that they hand out. One day Laura Riccardo/Slavicek will cause great harm to her patients and possible death to somebody for all the meds she wants to put patients on. Do NOT go to Crusader Clinic or go see Laura Riccardo/Slavicek!!!!!

They dint answer their phone and when you finally do get thru to someone. That person acts like it's a privilege to speak to them, and when you leave a message for a doctor or their nurse to call back, they dont return calls. I don't recommend this place to anyone. And I'm looking for a different doctor as of now

I wish there was a zero stars option. They keep billing me instead of my insurance, we have walked them through how to bill it multiple times. Today the billing people called and hung up on me then called back threatening to send it to collections. Delta dental told me they have records of them calling the group line not the one for personal accounts. They are either incompetent or just being lazy and intentionally calling the wrong line to send me the bill. This place is a disgrace and I'll never go in there again. It's honestly worse than the freakin VA.

I used to enjoy my visits at this clinic they where always very helpful and helped in every way possible..... lately they have new staff who are very rude. I was given a 1:30 appointment w my child and was turned away because I also had my other child with me. So I was told to sit in my vehicle while my son was seen by the doctor which is only 13 years old suffers from a delay. I waited in the car w my newborn 2 hours and a half and still didn’t get to see the doctor because they said I had caused them to be delayed on patients. They then rescheduled me didn’t let my son get any of his medication. So I try to report them to the manager Jill who has yet to contact me back concerning my issue with the staff. They treat people unfairly like if you don’t bow down to them they can refuse the visits or if the nurse assistant is having a bad day they don’t see you?! I want to report the whole office i need someone to contact me back ASAP regarding my concerns please and thank you!

Me and a doctor both laughed about how the world would be a better place if Hitler won.

Whether it is Eat State, Broadway, Loves Park, or any of their locations, you are treated the same; like low class citizens. I ven have good insurance. They can say what they want but you are not treated this way at regular non-discounted medical offices. The doctors can be very disconnected, greatly lack empathy, and sometimes even plain rude. I feel a huge communication problem between me, the doctor and staff. Things are not gone over thoroughly and communicated to you thoroughly. Being insulin dependent and suffering neuropathy all over and other issues, I'm going to have to stop going there to get any better. I have good insurance so I don't know why I have continued going there and getting such poor care and rude treatment

Trying to call them is a joke

Made an appointment for fmla for work due to not able to hand it to the front desk lady who doesn't want to do there job and tells me I have to make an appointment, made one called to make sure and load and behold there is no appointment so due to this mishap I have to inform segwick the drs office crusader didn't take me seriously and I have to keep having leg pain til god knows when. So I do not recommending people to go here it's a joke. Be sure if you do to get every information you have before your appointment is wiped off the slate becuase you will not be informed you will be left hanging there wondering. They didn't give me a card and the lady said she set up an appointment for Aug 14th so I could see her but never gave me a card. And I was replaced with kids for school physicals. This place is a joke.

DO NOT COME HERE FOR DENTAL WORK Dr Benassi did fillings for me because I had free state insurance being a minor, he drilled too deep on one of the last ones I got done and I need to have a root canal done now. They didn’t want my mom coming back with me even though I was uncomfortable. I would give it 0 stars if I could

A few members of our family visited Sabrina Puvalowski on a couple occasions and found her to be cold, impersonal and with poor bedside manner. On one occasion we got to meet with Eunice Jacob Charlie who was just the opposite, so if you must go there , she's very nice from the first impression. The LCPC, Susan Allen was very condescending to say the least, and one of their receptionists is unfriendly. After two months of working with this clinic, we found another place to receive healthcare.

I do not agree with the persons bad review of crusader clinic and of laura ricardo in particular.its a good place, She is not a dr but niether is half the people u see at any clinic and she is very knowledgeable about what shes doing. I believe she specializes in hypertension/blood pressure. No one is perfect and of course they are going to mostly prescribe medication because thats mostly all anyone can do. U wouldnt go in for a tummy ache and expect someone to go well lets take a look, scalpel!!!

As I sit here at 30.47 minutes on hold is a little insane. Since I also work for a phone service, in which one person answers and no ones ever on hold. As I wait I need to know what’s happening with my husband, and still on hold. This is crazy since I can’t call the place he goes to. Then now I have someone on the phone and their rude and no answer. Now back on hold to talk to someone. This needs a change, people call or go because their sick. They need answers, not to be talked down on and listen to same boring music. Just saying there needs some work with contacting these clinics . Very unhappy and need answers so my husband isn’t taking meds he shouldn’t. Get him to go and then all this happens, which he now doesn’t want to go. So I suggest lots of changes to these methods

Every visit that i and my children have had have been geat fast and friendly.love the staff they always make is feel comfortable.

Aside from the horrible customer service you get from the secretary’s, the bedside manner here is awful. The people who take your blood are not very educated as I was poked over two times in each arm when the veins were clear enough to be targeted. They left both my arms black and blue and after a full week the bruises remain. On top of this, you’re penalized for being late to appointments but apparently they can ROUTINELY call you back after you’ve waited over 45 mins for any type of treatment. Once you’re in the back room it’s only another 20 mins before a dr actually comes in to take care of you. At this point you’re rushed and they have you leaving in about 10 mins. This is the type of service and treatment I’d expect from McDonald’s or even Walmart employees. Some health care professionals these people are. I should’ve known better after the way they treated me with my first child. It has been no better the second time around. I truly hope those who come here are because they’re on state aid and not paying for actually medical benefits through a company. This is a true statement for multiple locations in the Rockford / machensey park area.

Crusader is the worst clinic I’ve ever experienced. Not only have I been dealing with my daughters eyes being red and getting crusted shut the past week, now I call to ask about a medication for a COUGH and I sit waiting for 2 hours just so they can tell me to take them to an ER, instead of helping me and giving me a medication.

Just as bad as it was 20 years ago. Can never get anyone to call you back, respond to any messages or get transferred to a nurse. The people who answer the phone think they are doctors and clearly have not been to school for it. If you're working in an office you should have some type of medical knowledge. I'm assuming that all of these barely passed school. Very disappointed in the service. Waste of time switching my children there from another doctor.

I went to see Valisa Patel for a eye problem she basically told me since I didn't have insurance it was nothing she could do And was looking at me like why did you come here. Can't wait for open enrollment comes open at my job.

Less than helpful. Doctor seemed aloof, "borrowed" our pen, and can't manage to get scripts filled without an act of Congress. Don't waste your time at this clinic.

Come here only at last resort! Ive had to take my grandmother here twice and the first time we were there for and hour in a half, mind you we came 15 minutes early. Today we have had to wait almost an hour! The receptionist couldnt even give us an estimated time that she could be seen. The Crusader Clinic on Broadway is MUCH MUCH better go there for quality care.

I just came from this facility the doctor is the worse dr kontiur something like that the one from India went to her last week because of foot and leg pain she wasn't trying to hear anything I was saying basically saying I was fine went to a foot doctor the next day I need surgery. Today I went to get my yearly fmla paperwork filled out for work she wouldn't do it and was arguing with me I have insurance and she treated me bad I can only imagine the ones that don't.

Dumbest establishment... walked in to be seen for a sinus infection; my last dr was here.. not a person waiting in sight. Pull me back to say they dont take walk ins.. when their sign says everyone welcome. Seriously couldnt see me and put an order in for antibiotics...

Don’t go here ! They lie and give you false information. I called to make a doctor visit and I even told them I don’t have health insurance. They said the copay will ONLY be $20 for the visit. Make a long story short. They didn’t do nothing to me because they said they can’t touch me because I have no health insurance. They didn’t check my height, my weight, my blood pressures or listen to my heart. And still being charged $200 for a copay charge after being told the copay is only $20 without health insurance which I paid the $20 before I left and they told me that will be all ! !

I've been here numerous times, the staff has always been great and informative, the facility is clean and well-kept, and everyone is nice here...I would recommend this place to everyone

Always a different doctor even though I supposedly have a primary which I have never met once.

I have been coming here since I was a baby and never had a problem till now. I havent even met my doctor yet and had to deal with her nurse named Stephanie and she said they couldnt see me because I was 5 minutes late and had to reschedule after I drove 45 mins there, I left and called and asked for a new doctor. But she was very rude and unprofessional. I have been later to appointments and still got in. She was the rudest person I have met not a good experience today

The doctors are nice but I've probably gotten misdiagnosed more times than what I've gotten accurately diagnosed going here. I honestly wouldn't recommend:/ not to mention that I've probably been asking for a refill on my rescue inhaler for 3 years now and still have yet to receive it. Requested that they not let my mom back (at 16 and onwards) multiple times as she's mean but one of the nurses sent her back anyways

Everyone there was so nice. Also really great with my kids... But, I also heard loudly, receptionist talking about other patients, by name, in a very bad way. Someone needs to speak to them about Hippa privacy laws, and common courtesy. It was just one receptionist though. The other receptionists were super nice, and seemed to be irritated with the one Unprofessional receptionist. Our overall experience though was great. Can't let one bad egg bother you. There's always gonna be that one bad person, wherever you go.

Its amazing to me how little it takes to convince me to find another provider. If you make an appt on a Friday afternoon, just know that the staff's biggest concern will be to get an early start on their weekend. Good Luck!

Horrible place ...dreadful! Made my son wait two weeks to be seen by a dentist. We went to another place and they were excellent!

We have been going to CC in loves park for the last few years and I have only had great interactions with them. My daughter really likes Dr. Fernando and when she gets her flu vaccine, she says it doesn't hurt. They are always polite and I haven't really had an unreasonable wait time. We continue to see them even though we have private insurance now.

I love that the doctor took the time to run an extra test I needed right then and there so I didn't have to pay an extra co-pays. I wouldn't have expected her to check when my last PAP was.

Worst clinic visit ive ever experienced first of all the nurse stephanie was super rude…never even got to see a actual doctor …stephanie was frustrated that the computer wasnt working and was very unprofessional….she said she was gunna call over to walgreens for a prescription and she never did…people at this clinic dont care at all …stephanie needs to be fired immediately

The clinical knowledge of Dr Charlie is exceeded by her compassion and concern for her patients. She greatly helped with a family member and was always willing to talk to me. THANK YOU

ABSOLUTE WORST HEALTHCARE FACILITY. DOCTOR PRESCRIBES MEDS WITH TERRIBLE SIDE EFFECTS BUT CANT SEE PATIENT FOR ANOTHER MONTH. GARBAGE HEALTH CARE.

Although Crusader's has many very caring individuals working in all of their clinics, there are several items to be aware of. The major item is that there are very few Medical Doctors (MDs) working there, and most of those doctors will only see patients they've seen before (with no new patients). And for the PA's that are working there, many are young and inexperienced that may not provide you with the best medical care as I've experienced. As for the assistants working for the PA's, many seem to be unprofessional and definitely are not cognizant of patients' needs and are unaware of sound medical treatments, and I've sensed a true lack of concern from several assistants where one even stated "Just look up treatment on the internet." Additionally, if you go to any Crusader's and need x-rays, procedures, etc., you will almost in all cases be given a referral to another clinic or hospital since Crusader's has very little medical machinery. And concerning the counselors at one clinic, the ones I saw need to either (1) relearn how to provide therapy understanding that their words, questions posed, expressions, body language, etc. matter in whether or not their counseling will be truly beneficial or make matters worse, (2) get an MA degree from a university that has high standards (and hopefully double accreditation), or (3) seek employment elsewhere where they can make a positive difference. Please note I have the same values of Crusader's of being kind and attempting to treat ALL people with empathy to make their lives better, but Crusader's fails (in my opinion) by not having the proper resources and expertise to provide high quality medical care. I only wish someday that changes for Crusader's and they are properly funded to acquire top notch physicians, counselors, assistants, and medical equipment in all areas to truly make a positive difference for this community.

Very unprofessional staff, starting from the staff in the front who chit chat more then they work.bad attitude. The wait time is a joke.doctors don’t seem to care very much eh another day another pay check for them they obviously don’t have passion for what they are their for health! Wrong career be the sample!

I am absolutely in love with Gina Fernando. I always leave feeling confident in my appointments and not upset at the fact that I forgot to mention something because she ALWAYS asks the right questions. She is so friendly and the follow up nurse who booked my appointment was super helpful and nice.

Good

Great people and services. They always put their patients first.

They've done a solid job. No clinic is perfect. I have had far more good experiences than bad ones. And some of the good ones have been absolutely excellent ones. Appreciate their vision and purpose/mission statement too.

I love it here.Dont have to wait so long

Went to an appointment yesterday for an IUD and Dr. Oloriegbe and her medical assistant Jessica, were absolutely amazing. They made me feel so comfortable and welcome. Great job ladies, thank you!

Honestly, some of the most caring professionals I have dealt with. I love that they are attentive and are interested in going above and beyond to help their patients.

Very nice receptionists. Dr's are excellent. Been going there for quite a few years. Very satisfied.

I personally don't understand all of the negative reviews. The greeter was very friendly and was doing an excellent job keeping the place sanitized while checking people in, the front desk staff was very friendly and helpful. Dr. Sabrina really listened to what I had to say and took the time to get to know me a little before the appointment. I will certainly be going back.