I had a great experience with my doctor but the front welcoming staff was awful. They were too busy talking and laughing among themselves to see me walk in and walk past them. I didn't know they were staff (they way they were talking loud and laughing) and I went past to the security desk. Security was nice and sent me back to the welcome area. Once I walked back (in pain) to the welcome area, a employee there blamed me for not stopping and walking past them. When I advised that there was no sign that said stop, and no one had said stop, she replied "Well everyone else stops here." How was I to know what everyone else is doing on my first visit? That really got to me that she didn't take any responsibility and blamed it all on me. It made the rest of my visit bad. The lady at the spine center said that she would report them, but I doubt she did, and I doubt anything will change. The "welcoming" staff didn't make me feel welcome at all and I dread having to go back and see that same woman again :o( ...but I'm in pain and need help.

My husband was a patient at Shepherd Center in July 2021 after his May 2021 TBI - had initially been projected to be permanently and significantly disabled, and were supposed to be there 6-10 weeks, but results began within a day of the rigorous structured rehab and by the end of the 3rd week, we were able to go home and one more month later after continuing progress with OP rehab, he was cleared to go back to work and completely released a few months later. Shepherd Center is truly amazing - they took amazing care not just of my husband but of me as well - they recognize the role and impact of the primary caregiver and administered care to me as much as to my husband and they continue to be part of our lives today. I will forever be thankful for them.

Two of my friends at different times were at Shepherd Clay had broken neck and was life flighted from motocross wreck in Bremen. Sharon had multiple spine and brain injuries and today Clay is completely healed and an award winning dj he actually spins and mixes music with his hands and turntables nothing digital. Sharon has made amazing progress after 4 months in a coma. You can find no better place to get the best recovery. Clay was paralyzed from his neck down. You would never know that he has ever suffered such an injury. God bless Shepherd and the wonderful staff and work they do.

If you have a spinal cord injury this is the place to go. They have top notch doctors and therapists. The inpatient facility has highly qualified nurses and medical care 24x7. Equipment is in excellent shape. Family housing is a very nice apartment and comfortable. They have done wonders for my Son and I will be forever grateful for there help.

I am very conflicted with Shepherd Center's commitment to care. It seems the quality has dropped significantly within the past decade. The physical and occupational therapists, psychiatrists, and nurses are outstanding in their field. I have nothing bad to say regarding them, specifically the SCI-5 team and parts of SCI-4. But the techs are dangerously under trained. Many times, I had to jump in and assist because they do not know how to properly and safely use the hoier/lift, and almost dropped my loved one to the ground twice. They are not hygienic, being they touch all of the doors and drawers after gloving up, and tend to neglect their patients if they think their caregiver/loved one/advocate is not around or paying attention. The nurses and OT/PT remarked that I had an eagerness to assist and learn the proper care techniques immediately. Well, yeah. After what I witnessed, who wouldn't? Tech Jess of SCI-5 is the ONLY tech I can honestly shout out as being caring, loving, and meticulous in her work. I felt that my loved one was cared for and safe during her shift. I wish more techs were like her at SC.

MS institute at sheperd should have better customer service in the front desk no someone who is upset or don’t answer your questions this lady isn’t nice day of service Wednesday July 27th at 11:55am

Great hospital doing state-of-the-art things with a variety of specialized conditions and disabilities. My wife visits the Pain Clinic monthly and they are very compassionate and friendly. If you are there for an extended period of time, family members can visit a family room with pool table, ping pong table, TV, and restrooms. If you need to work while a family member is being treated, it's a great location as well. Currently, there is construction going on - they are adding a new building. Very cool!

I was in a horrific motorcycle accident October 8, 2011. I was not expected to live much less be anything more than a wheelchair bound man the rest of my life. I was blessed to be a patient at the Shepherd Center in Atlanta, Ga. It’s a brain and spinal cord rehabilitation center. It’s an amazing place. I call it Gods workshop because I’m a miracle.

On today I spoke with a coordinator of patient I intake, by the name of Doria. She came off with a bad attitude, very unsympathetic. I was really looking forward to my mom going to the Shepherd center until I spoke with her. It was as if she just didn’t care and she’s in the wrong field if that’s the case, she is a very bad representation of the shepherd center and in need of customer service classes. I wouldn’t send my dog to the shepherds center as long as she’s there.

Beware beware beware!! They don’t care about you, your family member, nothing.. staff clocks in and treats their patients like objects and not even trying to actually help (with an exception of maybe 2 people).. was told by 1 physical therapist “I’m on the clock I need to hurry up and get this over with, I’m out by 11”… this while hurting the patient who just wanted to be a little slower because of pain in their body. The commitment to care is nonexistent and I truly believe this place needs to be evaluated and audited by the state. I would not recommend anybody to come here, they don’t care 1 bit about making you better and only care about themselves. Truly disgusting behavior.

What a horrific experience. Twice, once from the NP, and once from the doctor, they failed to practice basic die diligence. If I’m expecting an IV for a painful procedure, OF COURSE I expect something to help me relax during it. Not the staff, nurse, or doctor informed me that I have to freakin request it???! Never have I had to babysit and hold the hand of such incompetence. Now I wasn’t able to have my procedure that day (of course not, it’s absurd to expect someone to handle that kind of pain), now there’s yet ANOTHER two month delay to be relieved from this pain. This center is not trustworthy, stay FAR AWAY.

Awesome facility where the people really care I have resources to Stroke patients and I would say that theirare the best I’ve seen,. To name a few Emily,Jenn,Becca,Sydney,Alex,Erin and others.The nurses and Techs do an amazing job. If you have come to Shepherd you’re in good hands because every single person cares. The best.

I was on my death bed after a major car crash. I was airlifted to NE Georgia Trauma Center. I was then transferred to Grady. The Doctors and nurses didn't know what to do with me because I was a difficult patient. Somehow God knew I would've died at Grady and a kind lady found me and referred me to The Shepard Center. I suffered from a Traumatic Brain Injury and was admitted to the Brain injury unit. Dr dennison, emily, liz, sNEHA. Abby, and Lindsey saved my life. They taught me how to walk, eat, cloth myself, bath and taught my mother how to take care of me. I am forever in debt to The Shepard Center because they saved my life. I was in the Brain Injury unit for 2 months and it was the most organized facility I have ever seen. They were kind to me, generous, knowledgeable, and very empathetic people. The absolute best rehab I have ever heard of and I would recommend this place to anyone that I know. I love all the staff workers there. I also forgot to mention YOLO. YOLO one of my nurse technicians was very fond of me and treated me like family. Just a very beautiful place, workers were wonderful, facility is clean and the doctors and nurses are very educated and professional.

Former employee from last year. I have good and bad things to say about the shepherd center. I did not feel welcomed as a new employee they say its a good place to work which is correct but its the ppl that work there. As from what I was told and as I saw myself they the put family first , patient second and staff last. Tiffany the nurse manager for abi me her attitude and behavior is not meant for leadership. The environment was very political and no one was willing to help the techs out. No communication between therapy and nursing staff. I was happy to experience what I had a chance too but overall the staff there was not welcoming .

I have had 3 spine surgeries and was in an accident almost 2 years ago that has caused my spine to be in bad shape with many challenges. I was referred to Dr. Erik Shaw at Shepherd, words cannot express how grateful I am that I found him, Holly his PA and their staff are truly amazing. Everything is always on time I never wait in the waiting room and they genially treat you with such care and compassion. I have a long road ahead of me but with a team like this I am confident they will get me there. For those that deal with Nerve Pain Injuries you know what I am saying here! Thank you to all of you for all your care this far! :)

The doctors at Shepherd Center’s urology and pain clinic’s are a joke. Shepherd should be ashamed for having them practice there. As a disabled person if you want to be demeaned and devalued the urology and pain clinic is the place you. Shepherd doesn’t want the public to see that side of operations. If I know who to complain to within Shepherd I absolutely would. 9/19/2023

Was in a big truck wreck. Sustained a T.B.I.. likely would not be able to do half the things I can do thanks to them. Not just the Doctors but everyone. Therapists, nurses, all the techs and all who support were absolutely the most helpful, friendly and patient people I have had to deal with in the medical field. Cannot say enough good about this organization. Love what they do. Pathways is included!!!!!!

Today marks the one year anniversary of my stroke. If not for the amazing care at the Sheppard Center, I could be a bedridden, paralyzed patient in one of our local nursing homes. My true, heartfelt thanks to the doctors and all the providers at the Shepherd Center! I am eternally grateful for the Doctor that decided to do one more surgery, the Physical Therapists that ignored my pleas to skip the workouts and of course, the nurses that did so much every day without a hint of complaining! Thank you all for returning me to my wife and my life. May God bless each and every one of you!!

Was here from December 2018 thru March 2019. This place is very helpful in your recovery. Enjoyed all the Therapist and Nurses.

I was a patient in the Shepherd Spinal Center from December of 2020 to March of 2021 and then received further outpatient therapy at Shepherd Pathways until May of 2021. During the time after my injury, I had some of the best care I have ever had in a hospital or rehab facility from Shepherd Center. I don't think my current outlook on life would be nearly as hopeful if it weren't for all the love, support, and care from all the staff—doctors, nurses, nurse techs, therapists, and even custodians—at Shepherd Center.

My daughter was admitted with a traumatic brain injury. She spent 5 weeks at the facility. She received amazing care from her Doctors, Nurses, Therapists, and Nurse Techs. They were patient with her and adjusted her meds as needed. After 2 weeks in the facility I got my daughter back. The healing of the brain and the care from the facility helped her to heal.We are truly blessed that someone from Grady referred her .

Shepherd Center is unwilling to help the youngest and brightest of our society reclaim their lives after being victimized by the increasing levels of transphobic violence perpetrated by our country's political climate. They deny treatment to transgender women paralyzed by hate-fuelled gun violence. Their credibility and reputation must reflect their denial of treatment to the most victimized members of our society.

Great place to revive someone after a traumatic event, accident. However I've had two interactions with the pain clinic and the front desk young lady has been extremely rude with my patient and me. No customer service skills.

All of the staff at this place was super nice. Made me feel like I was on the cast of the good place. Asking if I had died and was supposed to be there. Clean helpful and the food was awesome. Biscuit and sausage gravy was my favorite. Thanks guys you all are great. Everyone says hello or good morning or day. You feel very welcome. And they have case managers and other people to help with whatever your going thru. The smoking area does close at night so if you can't sleep a night you might go crazy wanting a smoke.

Everyone on my father’s therapy team are strong, selfless, miracle workers. He didn’t want to leave and misses all of them, but they are the reason that he was able to leave the amazing facilities at Shepherd, and with great confidence and inspiration... our family has been inspired by this team and the Shepherd center as a whole.

Nurses and staff are excellent and very nice. Unfortunately I was not offered any treatment for my MS and my case manager failed to process my referral in a timely manner prolonging my next appointment by months. Billing failed to pre-approve anything through my insurance and failed to provide me with any upfront cost pre-MRI and testing leaving me with lots of out of pocket cost that insurance will not cover. No follow up from my Dr. at all. Going in I had high hopes for answers and treatment. Now I'm left with no treatment, very little answers, and lots of out of pocket cost.

Our experience with the Shepherd center was very disappointing. If you or your loved one are young, have a less severe injury/medical condition, or are only looking for out-patient therapy, I think Shepherd would be fantastic for you. If you are 65+, have a very severe injury and would require long-term care, I would think twice. I’ll deliver pros/cons to give a summary. Pros: the nurses, therapists, and technicians are all wonderful and truly care. The Shepherd Center has access to a lot of resources and professionals. Oftentimes they had accommodations that went above what we expected, and when you spoke to any given employee (from surgeons to front desk to janitorial staff) they were all kind and professional. Cons: we found that there was an extreme lack of transparency for my dad’s treatment plan and disorganization with his case management. We also became very concerned with my father’s balance of medications which resulted in months-long delirium. There were multiple miscommunications and what seemed like a lack of effort from our case manager. Not to mention the discharge process was a nightmare, and we arrived at the discharge facility with few of the medication scripts, none of the equipment (specifically a ventilator, which is a pretty important piece to have missing), and no trained nurses as was promised to us by Shepherd. It really felt like they were looking to dump off my father as quickly as possible to whoever would take him, which was very disappointing after an already challenging experience of coming to terms with lifelong, severe complications from a SCI. My father, the patient, was scared to death as he began to realize the discharge facility was unequipped for him, and was disappointed with how little time the Shepherd Center allowed him to progress with physical therapy after he spent months recovering from the bedsore surgery (a bedsore he developed over a week in the Shepherd Center - although staff later claimed he had it when he entered…), subsequent infections, and complications from delirium (which were often dismissed as my father being ‘old’, despite the fact they only cleared up after they removed all non-essential medications at our behest. Doctors later agreed it was the medication). If I had it to do over again, the Shepherd Center would honestly be a back-up choice to any facility that specializes with elderly patients with severe injuries.

What an overwhelmingly inefficient infrastructure! Everything from patient check-in to paying the bill is permeated with repetitive and laborious procedures. They finally have MyChart installed but you cannot make payments with it! This is ridiculous and requires sending payments via US mail. To complicate the matter, you get two bills; one from doctor and another from the Center. An overwhelming number of employees are slow and inarticulate. Again, this requires multiple attempts to complete even the simplest of tasks. If only the low level of operations could be matched by the high level of care, Shepherd Center could be something to celebrate.

Here is a picture of my sweet sister who has continued to benefit from The Shepherds Center after a car accident which resulted in a TBI. I can’t say enough about how much I appreciate Shepherd Center. She is a happy, functioning member of society.

Truly an AMAZING place. My husband was a patient there last year. We thank GOD for the Sheperd Center & it's staff.

My limited experience so far was not only high quality from a care perspective, but also extremely encouraging and collaborative.

My fiancé recently was diagnosed with multiple Sclerosis in February 2021. They are amazing here, every person you pass in the hall asks how you’re doing smiles and is genuine. They made us feel really comfortable there and trusting! Thank y’all so much for helping with his life!

My experience with the ladies in the MS Wellness Center has been nothing short of wonderful. The 2 PTs that I had the immense pleasure of dealing with, Anneke and Caitlin, were amazing. I know the goal of physical therapy is to, hopefully, not need it anymore but I was VERY sad to learn that I had improved and was ready to be discharged. I HIGHLY HIGHLY recommend.

They deny people from home. Their policy states only take right from hospital even though our Drs think inpatient would help.

They are the best for out patient care