I know Walmart's customer service isn’t great, but this Walmart takes the cake. This guy that works here watched the customers stand at the register for 10 minutes and acted like he was off the clock so that he didn’t have to help. I got an oil change, and then after driving down the street, I heard scraping. They didn’t close my hood or screw the oil pan. When I went back, he tried to blame something else. NEVER AGAIN.

I have taken multiple vehicles to this location over the years, but effective immediately I will never patronize this location again! After 3 hours of waiting, and shopping throughout the store, I decided to walk back to the automotive area to check on my vehicle. It wasn't until I arrived at the counter that I saw I was receiving a telephone call from the automotive center. Upon answering the telephone call I was told that the location did not have the proper tools to change my oil?!?The same vehicle that has had its oil changed here over 16+ times; without issue or fail...oh but today... They cannot change the oil?!? I am told the reason they they cannot change the oil is because... Get this... "Someone misplaced the tool they need to remove the oil cap". How are you in business? How are you in the business of changing oil, if you have supplies that can be LOST in mid motion... to the point where PAYING customers cannot receive service? When I Say Never Again.. I mean never ever again at Walmart at all! As far as I'm concerned, every single one of the gentlemen in both the bay and behind the counter are Reckless and Irresponsible. Someone needs to be there managing that crew. Not only today, but always! "Missing tools" most of the times means THEFT by employees! #Horrible Experience 😡

Got me in and out! How ever they forgot to balance my wheels and they tried to lie about it.

Poor customer service via telephone. Can use some improvement, until such corrections are addressed I will take business elsewhere. Thank you

I am livid right now!!!! I am so upset!!!!!! After juts getting off a 8 hour shift now my husband is coming to get me and my tire is still not fixed !!! I have been up to Walmart 8 times about these tires I purchased from them not even two months ago I am outdone right now! I spent my hard earned money to buy me new tires for my car and every since no exaggerating I have been putting air in 1 of the 2 tires that is constantly going flat! I paid for there now I am having to spend more money putting air in them every single day I am heading anywhere I am pissed right now!!!! I feel.like Walmart is selling used tires as new ones and making consumers pay new prices! There's no excuse for this! After the first time it would've been nice if they would've have gotten it right but there is no excuse for me coming here 7 more times after now I am still having to go back for the same tire they have obviously been making me pay for absolutely NOTHING! This is he worse experience I have ever had with them and I will never purchase tires from them again and I am going to make sure I tell everyone so they don't either everyone who's been around me have seen for themselves that Walmart tires suck!! And they're telling everyone as well about it ! At this point they're endangering my kids and I Life by constantly acting as if they're fixing them and sending us back to the toss as if we're safe! I am so over Walmart thinking about switching back to Kroger!

Wth kinda place closes 5hr before its designated time..... & I needed tires ASAP after limping my car 7 miles to Walmart! Never again

Repair on car had to be re-orrected after discussion. Rough experience.

To answer the question, NO I couldn't use the business because I couldn't get anyone to answer the phone for 35 minutes. Customer service answered and hung up. I called back 6 times, have yet to speak to customer service or auto care. Wish there was a "0" star when it comes to phone answering. Simply will not answer the phone!!

Slow casier not making attend to what is going on

Walmart is hit or miss regarding customer service however this particular location was very professional, friendly, and beyond reasonably priced. Despite the volume the staff was still very attentive and personable. I plan to use this location going forward as I was extremely pleased. Great team work and great service manager!

Slow and faulty watch em

You can’t get anyone on the phone to make an appointment for your tires etc. I understand being short staffed, but at least make it so someone can either book online if they don’t live in that area or answer the phones. One time they just closed up shop in the middle of the day because the service guy said he wasn’t working anymore that day on his day off. So customers were turned away or had to reschedule after sitting there for some time. Unprofessional!!!!

Closed before 6:00

I was just there for a truck battery so I was in and out, but I also removed my battery and put the new one in, not Walmart.

They love to close early. If you're caught in traffic turn around if you're not early. This is the second time this happened

The customer service is HORRIBLE! There is no sense of urgency went assisting customers and/or meeting their needs. Most of everyone (sales associates) had nasty attitudes- like they hated their jobs- and walked around on their phones instead of doing their jobs. I vow never to come back to this Auto Care Center EVER AGAIN!!

Do not go here. They cycle through staff so much that the people working on the vehicles do NOT know what they're doing on top of them being short people and staff from the rest of the store will warn you away from it. From screws and bolts left undone to the wrong oil being used to services left undone and long wait times with poor communication and much, much worse, it's just a terrible idea. Go elsewhere.

CAN YOU GUYS ANSWER YOU'RE PHONES??????

Great service! Fast and friendly! Very affordable prices! Will go back for an oil change when needed.

Ordered tires online, they never arrived for my scheduled appointment. Attempted to purchase tires onsite, no match in stock. Took my vehicle elsewhere.

The service was good. Just took a long time to complete the service. I purchased one tire and it took about 2 hours to get it done. Maybe I don't know the whole process. Just seemed extreme to me. Other than that everything was good.

Amazing Customer service! Ms Freda n Davel are the best!

Very messy store, no line open just self checkout which is ridiculous, no products on shelves

They took care of our vehicle. I got an oil change and 2 hours in Walmart goes by real quick. Best experience I've had at an Auto Care in Walmart.

Only two star's because the store manager was on my side and had the associate help me out instead of leaving with without a working car; which was his initial plan to do. Told me that if I "fixed the issue he would help me," as if I'm a mechanic. Will never let this Wal-Mart touch my car ever again. How I was treated was unacceptable.

Only place that had the exact tires I wanted in stock. Lady told me as long as I was there before 5 they could install same day took off early to get there at 4:30 to be told there was no way that I could get tires installed because the tire guy leaves at 2:30 what a joke. Find a real tire place and don’t waste your time with the Walmart runaround.

Firstly, I would assign this Walmart Auto Care Center minus 5 stars. Secondly, I called and asked about having my car's tires balanced and rotated. Person in the phone said they couldn't do it that day but if I came in first thing (they open at 7 am) I could get the tires rotated. So, the next morning I arrived there at 7:30 am...was 2nd in line. Service manager said it would be an hour wait-time. I said okay because I had some shopping to do at that Walmart. An hour later, I was told by the manager it would be thirty more minutes. While in the waiting area ...another mechanic saw me with my car keys in his hands and said that they could not rotate my tires because they were too worn (saying the exact info spewed on the phone while waiting for someone to answer the call). This was surprising because all of the Firestone tires were purchased 9 months ago, 60,000 mile wear guarantee before needing to be replaced and I had only driven 6,000 miles on them. He said ...as he handed the keys to me...we would get in trouble if you had an accident??? While walking back to my car, another mechanic caught up with me and asked did the tires get rotated. When I responded with the garbage that the previous mechanic said, he replied " these guys are new and don't know what they're doing". Well, that's all I needed to know. NOT EVER TAKING MY CAR TO WALMART FOR CAR MAINTENANCE AGAIN. :(

Put the wrong oil in my car then charged me for it, THEN tried to gaslight me about what kind of oil my car takes.

The ABSOLUTELY worst experience. I see why I stopped shopping at wally world long ago. NEVER AGAIN..IM DONE!!💯

After calling and going online to order a car product, they claim it would be available for pickup hours later. To no avail. This was the third store attempt. And very hard to make contact by phone. To no avail with that as well.

I had my headlights restored at this location.The wait was long but it was well worth it. Tony did an excellent job. I wanted to post before and after pictures but don't see a way to do it here.

This place has the most incompetent people working here, customer service is horrible. They will tell you they don’t have something when the whole time it’s in the back room. Go to another Walmart or Homedepot, you will waste time in this store roaming around looking for stuff while the incompetent workers sit on there lazy butts doing nuthing.

Had a 10am appt to get tires. They had 1 mechanic who was arguing with a customer about an oil change then told me my appointment didn’t matter because he had 4 hours of work to do before me. Took my tires and left. Very unprofessional and will never be back.

My tire kept going flat and had to put 40lbs of air in it daily with the check tire pressure light continuing to come on. Took it to the original Walmart where I purchased the set of tires from and was told there was nothing wrong with the tire. Went to this location and the tech showed me a nail WAS in the tire. Was able to get the tire replaced with my hazard warranty. This will definitely be my go to Walmart car care center. Thank you to the manager, the tech and the 2 guys I encountered for the check in and check out. Nothing but respectful professional work 👏

I went in Saturday morning @ 7am Sharp!SHARP!! They opened up the door around 7:45am 😏 they only had one auto mechanic Manager told me they should have another person in by 9am I stuck around till 10ish still no mechanic 🥴 finally I left returned Sunday morning FINALLY I was able to get tires.

This place need more workers and experienced techs. I had a power steering leak and they would not change my oil because of the steering leak. Took it to a professional and they took care of it with no problems. This is not the first time I experienced this with several walmart locations, yall need to do better. Sam Walton would be ashamed😑

Slow as all hell, and they don't take appointments anymore. Reasonably priced tires as well as installation.

Long wait to be greeted. I had to get out my car and approach the stall to ask a question.

Did not do everything suppose to do

Good place for an oil change while you shop.

Great customer service. Very knowledgeable. Now like the one on Cascade Rd...

The workers need to clean up after themselves oil on my starring wheel on my door handles but everything was great 4 star

Arrived at store at 7am and was told that the person who does oil changes isn't there and they don't know when he's coming in. I understand that stuff happens but that's unprofessional.

Its was a good experience. Wish they had more of their bays open for quicker service and more mechanics there. Overall I'm pleased with what I experienced.

Helpful staff. Limited resources for aux items and other attachments. Most inventory is found online and not in store. Check online before visiting. I haven't tried other services here so I can only recommend the customer service as a rating point.

I do not recommend!!!!!

Need more help, I was there to pick up tires and it took longer than expected.

It's the only store closets to the village at six flags

They stripped my oil plug and over filled it with oil. They are so unprofessional, they open at 7am but they cant give you any change back due to they didn't have a cash drawer till, 8am. Also they greet people with "homie". The only person that is helpful is a man named, Dexter.

Had to replace tires and Xavier and other staff showed GREAT customer service!

Good service

This Walmart service center has a very good staff. They are upfront and courteous. I can drop my vehicle for service while at work. When I return, what I asked to be done has been completed. Usually oil chang, tire rotation and balance. I have been to other walmarts that will say they did the work when they didn't. No worries at this location. They take pride in their work.

EXCELLENT CUSTOMER SERVICE!!!!

You get what you pay for

This place is a garbage. I went there for the oil change and i was told that there 2 cars in front of me after 2 hours waiting they told me they don't have the tools to perform an oil change on my car ...really!!!! A toyota Camry? Don't waste your time.

Good deals on tires.

I’d had a bad experience here months ago where the mechanic gave my keys to another customer, the customer went home and took a while to return my keys. They fixed it by getting me a key made for my car and by the customer had returned. I returned only because they tried their best to fix the situation. I actually like this location. I do wish they had MORE services. I would go here than to the shiesty mechanics who get commission to find more problems. I would wait days for a car service to be able trust my mechanic.

Busy. But what Walmart isn't with the great prices they have for service

All ways great

Double check, they don't top off fluids

Fast service

Good and friendly service.