2/5 Terry F. 4 years ago on Google
I
don't
like
writing
negative
reviews,
especially
of
independent
businesses
trying
to
compete
against
corporate
giants.
That
said,
a
negative
experience
at
Old
City
Coffee
in
the
Reading
Terminal
Market
has
compelled
me
to
write
such
a
review.
I've
been
a
heavy
consumer
of
coffee
for
decades,
and
in
all
my
experiences,
I've
never
even
close
been
treated
as
rudely
as
I
was
by
and
Old
City
Coffee
barista.
I
have
hearing
loss.
It
was
crowded
in
the
market
and
I
was
having
trouble
hearing
what
the
barista
was
asking
of
me.
After
the
second
time
of
asking
him
to
repeat
himself,
his
answer
was
in
a
tone
implying
that
I
was
the
world's
least
intelligent
person
who
was
wasting
his
time,
and
said
this
at
a
volume
that
was
too
loud
for
even
my
compromised
hearing.
All
this
said
in
front
of
my
family;
not
only
was
this
embarrassing,
but
it
reminded
me
too
of
something
that's
been
quite
worrisome,
since
my
livelihood
depends
upon
hearing
what
people
say.
I
wrote
an
email
to
their
website,
and
received
a
very
nice
response
from
someone
who
I
later
found
out
was
the
founder
of
the
company.
I
greatly
appreciate
this,
however
it's
simply
not
enough
to
repair
the
extremely
bad
feelings
I
have
consequent
to
this
experience.
In
the
same
position,
I
would've
offered
to
send
someone
a
bag
of
complimentary
coffee,
or
a
mug,
or
something.
Perhaps
this
is
beyond
their
capabilities
due
to
the
expense,
but
if
this
is
the
case,
then
OCC
certainly
can't
afford
to
employ
such
rude
baristas.
And
in
all
honesty,
$16.00
for
a
pound
of
coffee
is
even
more
steep
than
what
the
corporate
behemoth
Starbucks
charges
for
an
equivalent
bag
of
beans.
If
you're
more
expensive
than
Starbucks,
you'd
better
provide
an
A+
cup
of
coffee
and
experience
of
the
servers.
Both
were
quite
below
this.
It's
really
too
bad,
because
I
used
to
look
forward
to
Old
City
Coffee,
and
their
caffeine
molecule
t-shirts
is
one
of
my
favorites.
Now,
all
I
can
think
of
is
that
barista
talking
to
me
as
if
I
were
mentally
challenged
-
he
sounded
more
like
a
middle
school
bully
rather
than
someone
there
to
provide
a
good
experience.
So,
while
I
appreciate
at
least
the
email
of
apologize,
I'm
still
done
with
Old
City
Coffee.