When I moved to Boston a few years ago, I visited this store to have my watch repaired. Steve cheerfully greeted me as I walked in, examined it and led me back to Yen in the service area who kindly repaired my watch. In exchange for the repair, Steve politely asked for the opportunity to earn my business the next time I’m shopping for a new watch. Impressed by the service and my productive visit, I happily agreed. When that time came, I returned to visit Steve and he created a wonderful customer experience and helped me select the perfect watch! Since then, I’ve made several trips back as Steve has won all my jewelry/watch business. Even though Steve and I have now become personal friends, what I appreciate most about this store, it doesn’t matter which associate I work with, they all treat you with great respect and provide top tier service. Many thanks to Steve, Jack, Yen and the rest of the associates for making my visits so perfect!

My most sincere gratitude for LBG’s support. My best friend for 40 years that I grew up with passed away in earlier this month after a year long battle with cancer. I had the great honor to prepare his urn as his family feel he will be happy in his final resting place prepared by his best friend. His wife already picked out the Urn and it was my mission to have it engraved with the special message. I never would have imagined it would be such a daunting task as the service and cremation only 12 days away and I have to courier it oversea. At first, I reached out to the urn manufacturer about engraving the urn but the manufacturer responded back they will only do a standard 3 lines engravings and will not accommodate any rush order. I then reached out to different engraving companies that can handle large format engravings but no one would take the job, while some simply would not take walk-in. When all hope seemed lost, I reached out to Karen to see if any jewelry engraver can help and if they can do a rush order to accommodate such short timeline. Karen started working on it immediately and arranged the logistics to shorten the transportation time by getting the urn directly to her and she meticulously checked every details. Karen personally oversaw each step and went out of her way to pickup and deliver the engraved urn to me. It was a huge relief for me and I can say my final goodbye to my best friend. It is my only proper way for his sent off as I could not fly oversea to attend his funeral. If it was not Karen, the engravings would not be done and delivered to my best friend’s family in such short timeframe and my best friend will be sealed in a plastic bag. I know that I have added a lot of stress and trouble for Karen, but she still went out of her way to help me to get it done. I am forever grateful for her help and all the support LBG provided.

Visiting from out of town, I become an instant customer for life at Lux Bond and Green. Yes, I only needed a small product and a quick bit of service, but they did it all fast and for free, asking only that I come back. Well, no problem on that one Lux Bond & Green! I'll be back. A shout out to Yen Do, who was so kind and professional. I will now bring my business from the west coast to Lux Bond & Green because of the great service -- far exceeding my highest expectations -- I got today.

Lux Bond & Green is the best jewelry store in Boston. Although we only reside in Boston for several months out of the year we only go to Lux Bond & Green for all of our jewelry purchases and repairs. Steve Talbot is our go to person for anything jewelry related. If the store doesn’t carry what you are looking for he will find it for you. Steve is definitely an asset to the Boylston St. store and the company. He and all his coworkers are friendly and helpful. Everyone entering the store gets a warm welcome and help when needed. Lux Bond & Green has a great selection of jewelry and home items and you can’t beat the service. My husband and I have been loyal customers of Steve and Lux Bond & Green since 2002 and have no interest in shopping elsewhere. Sincerely, Linda Lunn

A++ to Karen B for going above and beyond to find me a hot in demand Rolex and making the process simple and fun. Very knowledgeable. Thank you again Lux Bond and Green. Great service. Highly recommend them!!

I had the best experience thanks to Jack, the manager of Lux Bond & Green. I was having difficulty with a gift card on the website, which led me to come into the store in person. He immediately apologized for any unpleasant experience on the website and took care of us with warmth and kindness. He not only ordered what we were looking to get with our gift card, but went above and beyond by gifting a stuffed animal duck that my son was eyeing while we waited for our order. We will be back as very happy customers in the future!

We bought our wedding bands at Lux Bond & Green and the process was seamless. Laurie was so helpful and we picked out the perfect ring to match my engagement ring. She was very communicative emailing us weekly to let us know the status of when they'd be coming in etc. Highly recommend!

I was recommend to Karen Blum from Lux Bond and Green. I had a fantastic experience from her She made it happen what I was looking for. It went nice and easy and smooth no pressure I would recommend her to everyone who goes there.

Karen helped with my purchase! She is very professional and knowledgeable. I had the best experience ever!

Caren helped me choose the perfect engagement ring which my fiancé absolutely loves. Open communication and accommodating scheduling helped this process to be easy and uncomplicated. I recommend lux Bond to anyone looking to purchase an engagement ring. Thank you!

Jack Winer was my jeweler when buying my husband's first really nice watch! He made the whole process so comfortable. He is very friendly, and of course, knowledgeable about the different watches, price points and features of each. I highly recommend Jack and his exceptional customer service!

I came back to the jeweler that we originally purchased my beautiful Patek Philippe watch (5+ years ago) to have it repaired after a minor drop. The customer service department, headed by Yen Do, was excellent and after the repair was completed the watch is running perfectly. I could not be happier with the service and concern shown by everyone at Lux Bond & Green. My warm regards, Ed Halsted

I ordered a very hard to find gift for my wife for Christmas it came within two days and was beautifully gift wrapped I didn’t expect that thank you so much best wishes Bob

By far the best experience! Karen helped me get my dream watch. Very professional, I couldn’t ask for more. Thank you for make it pleasant.

Website clearly states : "fully authorized watch laboratory and Swiss trained watchmakers give you the confidence that we are a one stop destination for all your service needs". Stopped in yesterday to see if they could repair my Tag Heuer. Salesman told me they don't do that anymore and would have to send the watch to the Tag factory in Switzerland. Maybe run as much as $800. He did however try to sell me a new watch. Waste of time.

Worked with Josh in the past on an engagement ring for my wife but more recently have been working with Laurie in men’s watches. I cannot say enough about the quality of service she provides. Everyone at the store is very professional and courteous but perhaps even more important, they are graciously welcoming-Not pushy or haughty by ANY means whatsoever. Whether I’m just visiting the store to say hello and browse or actually making a purchase, my wife and I have ALWAYS felt appreciated. I would recommend the Boston Boylston St location to anyone. I unfortunately had to move from Boston a few years ago but the experience here is absolutely worth traveling for.

Had such a great experience finding the perfect engagement ring with Stephen Talbot at Lux Bond & Green. I could not envision my experience being any better. Stephen was truly amazing to work with and his dedication and experience shows. You will not be disappointed going here!

I had to get my engagement ring re-set as it did not lay flesh next to a wedding band (ring was set too low, had too much metal around the basket, etc). Yen Do from Lux Bond provided us with the best, white glove service I've ever experienced. I was very nervous getting my ring completely re-done but Yen walked me and my finace through each step and alleviated all stress for us. She even provided weekly check-ins via texts and speedy follow ups! She transformed a heavy, 6 prong ring into a delicate and beautiful 4 prong masterpiece! The finished product then ended up being EXACTLY what I had always dreamed of. Everything was absolutely perfect and precisely as Yen had laid out. Additionally, she helped us pick out our wedding rings to match beautifully!! She is the absolute best and I cannot recommend her enough!! If you are looking to buy an engagement ring/band/or just a timeless piece of jewelry, RUN - don't walk, to Yen at Lux Bond!