3/5 Michael K. 7 months ago on Google • 1 review
My
husband
and
I
spent
2
nights
at
Sequoia
in
September
to
celebrate
our
anniversary.
We
opted
for
the
all
inclusive
package
which
at
over
$2000
per
night
is
not
cheap!
At
check
in,
we
had
a
glass
of
bubbles
before
being
shown
our
room,
.
Beautiful
views
from
the
room
and
a
large
well
equipped
bathroom.
However,
the
room
was
not
as
clean
as
it
should
be
with
crumbs
on
the
floor.
There
were
also
3
vases
in
the
room
filled
with
dead
foliage.
During
our
stay,
bathroom
amenities
were
not
topped
up
nor
was
our
bathroom
bin
emptied
despite
the
rooms
being
serviced
twice
a
day.
At
the
time
of
our
stay,
there
were
just
4
rooms
occupied
one
night
and
5
the
next.
As
the
restaurant
in
Sequoia
was
closed,
we
were
booked
into
Hardys
Verandah
restaurant
the
first
night
and
Marthas
for
the
second
night.
The
Verandah
had
a
6
course
degustation
menu
and
while
the
food
was
perfectly
cooked,
the
service
was
not
satisfactory
for
the
price.
($189
per
head
plus
extra
for
matching
wines
and
a
whopping
$250
for
the
premium
wines.
the
cheese
course
was
an
extra
$45
if
you
wanted
it)
.
Service
was
quick,
too
quick
and
at
one
point
the
staff
arrived
with
our
next
course
while
we
still
eating.
We
had
to
ask
for
a
break
as
we
felt
we
were
being
rushed
through
our
meal.
In
addition
we
ordered
a
bottle
of
wine
and
were
told
that
it
would
need
to
breathe
for
a
few
minutes
before
being
put
in
a
wine
bucket.
This
never
arrived
nor
did
any
of
the
staff
refill
our
wine
or
water
glasses
throughout
the
evening.
At
the
end
of
the
meal
we
were
presented
with
a
bill
for
wine
and
water
and
told
that
drinks
were
not
included.
We
were
somewhat
surprised
but
signed
for
it
anyway.
We
have
never
been
charged
for
wine
at
any
other
inclusive
venue.
Next
morning
we
queried
the
charge
while
we
having
breakfast
(delicious)
and
were
presented
with
a
whole
range
of
reasons/excuses
including
it
was
stated
on
the
website
(not),
there
were
different
packages,
only
wine
consumed
with
dinner
at
Sequoia
was
included
up
to
an
amount
of
$125,
etc
etc.
What
should
have
happened
was
that
the
manager
just
listened,
went
away
and
came
back
with
an
explanation.
Eventually,
she
went
off
and
came
back
to
let
us
know
that
we
were
charged
in
error
and
she
would
ensure
that
it
didn't
happen
again.
We
didn't
have
lunch
there
but
that
night
went
to
Martha's.
We
were
seated
promptly,
given
our
wine
and
enjoyed
our
amuse
bouche
and
entre.
For
main
course
we
were
sharing
an
18
hour
roasted
shoulder
of
lamb
with
veg.
This
was
obviously
pre
cooked.
We
waited
and
waited
for
this
to
arrive.
5
or
6
more
tables
arrived
after
us
and
we
saw
they
were
served
entre
then
mains,
including
the
dish
we
ordered.
All
efforts
to
attract
the
attention
of
any
staff
failed.
Finally
as
I
was
about
to
get
up
and
find
someone,
our
meal
arrived
1
hour
and
10
minutes
after
we
finished
our
entre.
We
spoke
to
the
waitress
about
the
long
wait
and
she
just
laughed!
The
meat
and
the
vegetables
were
barely
lukewarm
but
by
then
we
were
so
hungry
and
tired,
we
ate
it
anyway.
As
we
finished
a
waiter
came
to
see
if
we
enjoyed
the
meal
and
after
being
told
it
was
cold,
said
he
would
speak
to
the
manager.
We
watched
as
he
did
this
and
the
manager
turned
and
walked
off
in
the
opposite
direction!
Enough,
we
walked
out
and
returned
to
our
room
with
a
glass
of
wine
from
the
manager
at
Sequoia.
Then
the
TV
wouldn't
work
and
we
had
to
call
the
manager
again.
As
he
moved
the
sofa,
there
was
an
old
newspaper
from
2
July
on
the
floor.
For
somewhere
that
aspires
to
be
the
best,
there
is
a
fair
bit
of
improvement
needed
in
housekeeping
and
service.
And
for
heavens
sake,
if
something
goes
wrong,
accept
it
and
rectify
it
without
all
the
excuses.
I
hardly
ever
write
reviews
on
hotels
as
I
would
rather
raise
any
concerns
with
the
hotel
itself.
But
in
this
case,
we
were
contacted
by
Sequoia
to
raise
any
suggestions
for
improvements
which
we
did.
The
deafening
silence
sums
up
their
attitude!
A
Trip
Advisor
review
had
the
same
result.
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