1/5 Cassie M. 9 months ago on Google
*Bug
in
drink
2x
and
ground
meat
in
vegetarian
meal*
Twice
this
year
(2023),
co-workers
and
I
have
visited
this
location
during
lunch
and
both
times
ended
up
having
bugs
in
our
food
or
drink.
Today
we
contacted
this
location
concerning
the
problem
of
having
a
large
bug
in
our
drink
and
having
ground
beef
in
a
vegetarian
meal
we
had
ordered.
We
requested
to
speak
to
a
manager
and
from
there
we
were
only
offered
a
refund
on
our
food
however,
I
wanted
to
speak
to
the
store
manager
&
owner
of
the
establishment
as
having
large
bugs
in
food
twice
within
such
a
short
time
frame
is
pretty
unacceptable.
From
there,
I
asked
the
GM
if
I
could
get
a
corporate
phone
number.
To
which
she
said
there
is
no
corporate
phone
number
because
they
are
a
"franchise".
So
I
asked
to
speak
with
the
owner
of
the
establishment.
She
denied
saying
she
can
not
give
out
that
information.
So
I
asked
for
a
contact
number
or
email
of
the
store
owner.
To
which
I
was
told
I
can
not
obtain
that
and
she
is
not
allowed
to
give
it
out.
So
I
asked
for
just
the
first
name
of
the
owner
or
manager
above
her
to
which
was
told,
again,
she
is
not
allowed
to
give
me
that
information.
I
find
it
hard
that
a
franchise
has
nobody
to
contact
outside
of
a
GM
for
big
matters
such
as
health
of
food
being
served
to
customers.
I
was
not
pleased
with
the
service
and
her
not
having
any
information
above
telling
me
I
can
fill
out
a
customer
complaint
card
and
have
a
customer
service
rep
call
me.
I
am
now
contacting
TacoBell
Corporation
as
well
as
the
Board
of
Health
to
check
into
this
location.
There
is
no
reason
a
bug
should
be
in
food
twice
visiting
an
establishment
as
well
as
no
contact
information
at
all
above
a
GM
for
big
matters
such
as
health
of
establishment.
(Will
upload
supporting
pictures
this
afternoon)
Update:
Just
spoke
with
Corporate
office
(the
one
the
GM
said
they
didn't
have).
Corporate
office
said
it
is
against
policy
for
a
store
to
not
provide
the
corporate
phone
number
upon
request.
District
manager
will
be
contacting
me.
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