2/5 Jody S. 5 months ago on Google • 2 reviews
After
a
fun
and
yummy
dine
in
“tasting”
with
Natalie,
we
decided
to
hire
Sausalitos
to
cater
our
daughter’s
wedding.
Prior
to
the
date,
our
new
BFF,
Natalie
left
Sausalitos.
After
talking
to
Babu
(owner)
and
the
new
manager,
Charlotte
on
several
phone
and
live
meetings,
we
were
assured
of
the
quality
that
would
be
delivered
regarding
food
and
service
the
day
of
the
wedding,
including
Natalie
and
Charlotte’s
presence
to
make
sure
of
a
great
outcome.(Natalie
was
not
present.
Speaking
with
her
after
the
fact,
she
was
never
contacted
after
the
original
discussion
to
ensure
that
she
was
present.
Babu
claimed
he
couldn’t
control
whether
people
showed
up
as
expected.)
The
day
of
the
wedding,
Charlotte
and
the
staff
were
kind,
eager,
and
accommodating.
The
food
was
not.
The
steak-
strip
steak
as
advised-
so
tough
and
tasteless,
it
could
not
be
cut,
let
alone
eaten.
(~50%
of
the
guests
ordered
this
option);
Risotto
and
asparagus
very
undercooked.
Salmon,
cold
and
tasteless.
Kids
chicken
strips,
hard
and
uneaten
as
well
as
“mushy”
Mac-n
cheese.
The
cookie
table
was
to
remain
full
throughout
the
event.
6
large
kolachi
and
many
other
cookies
brought
home.
Ice
cream
cake
never
served
at
each
table
and
2
sheets
also
brought
back
home!
After
speaking
with
Babu,
no
resolution
as
his
“customer
is
always
right
schpeel”
was
replaced
with
“it
seems
like
you
planned
to
ask
for
money
back.
😳
Rude,
arrogant,
ignorant,
condescending
response.
Take
real
ownership
of
your
business
and
deliver
what
you
promise
or
reimburse
a
portion
to
people
who
hired
you
and
depended
on
you,
Babu.
We
would’ve
been
happy
to
pay
$12,000
for
175
people
if
we
could
brag
about
how
fantastic
the
food
tasted.
That’s
what
we
planned
on!
We
never
planned
on
asking
for
money
back…
We
trusted
you
to
deliver
what
we
paid
for
in
advance.
I
suggest
you
be
a
man
of
honor.
The
lower
service
score
is
not
because
of
staff…
service
starts
with
good
quality
management
and
ownership.