1/5 Suzanne R. 11 months ago on Google
Ordered
dinner
delivery
for
the
family
thru
the
Subway
app
from
their
new
menu
and
paid
extra
for
double
their
new
toppings.
The
app
ordered
from
this
Broadway
store
saying
it
was
the
"participating
location"
that
carried
these
items.
The
doordash
driver
(the
app
didn't
mention
it
was
going
to
use
doordash
nor
the
extra
charges
that
would
incur)
was
a
nice
guy.
But
the
sandwiches
had
NOTHING
of
the
toppings
ordered.
I
got
bread,
a
few
slices
of
meat,
mayonnaise,
and
no
cheese.
No
double
anything.
No
new
menu
sandwiches.
I
called
the
store
and
they
said
they
don't
have
any
of
those
toppings
or
new
menu
items.
I
asked
why
didn't
they
just
call
me
and
tell
me
and
they
said
"Well,
we
can't
just
call
everyone
who
orders
things
we
don't
have"...
HOW
OFTEN
DOES
THIS
HAPPEN?!
Then
the
manager
offered
me
a
$5
refund,
when
I
spent
almost
$50,
but
only
IF
I
bring
him
the
sandwiches
back.
What
were
they
going
to
do,
re-use
them?
Gross!
Besides,
I
said,
I
ordered
delivery
so
I
wouldn't
have
to
go
up
to
the
store
because
I'm
disabled
and
can't
right
now.
Then
he
got
aggressive
with
me
and
said
he's
going
to
come
to
my
house
and
get
them,
like
he
was
threatening
me.
I
called
his
bluff
and
said
"come
get
them,
then"
and
suddenly
he
stammered
something
about
not
having
my
address
(my
address
is
printed
at
the
top
of
the
receipt,
so
of
course
he
does).
I
finally
called
doordash
and
they
were
very
nice.
I
explained
if
I
were
to
call
my
credit
card
company
and
dispute
the
transaction,
it
would
cancel
the
tip
for
the
driver,
and
that's
not
fair
to
him.
So
doordash
is
contacting
Subway's
corporate
office
to
get
me
refunded
without
taking
away
the
delivery
guy's
money.