The receptionists are always so rude. Also, I completely understand that it's a hospital and there's going to be a wait but it's always so unbelievably long. Not to mention the time I came to Fairview hospital with a bad stomach virus and the doctor didn't tell me she was giving me morphine until she was already injecting it. I had to ask what she was doing, only then did she tell me it was morphine. Had I known, I would've said no. Metro may not be the fanciest hospital but they're always so nice, relatively quick and they're incredibly clear about what they're doing and when.

Beautiful hospital. Safe & clean rooms. The maternity rooms are beautiful. The whole experience was amazing. Very helpful people. My stay was a week due to complications. I never felt like an inconvenience. I wasn't treated any different with my insurance type either. We can't thank them enough. I'd love to shake their hands & know their names! So if they are reading please reach out. 🙏🏼 They saved my life while delivering our baby. March 2021. I was so scared I forgot their names which I am upset by. Thank you team. Thank you surgical team and thank you ladies in the maternity ward. ♥️Highly recommend this hospital.

So I have been here for 8 hours now and still have not been seen. So clearly I have been lied to by Tyler RN Adam, not sure what he does and Kellie Normile who is I guess in charge. The constant lies. If I wasn’t so desperate for care I would have left. Then I guess because I complained I am not being made to wait longer. So now I’m at their mercy. It’s the lying for me. Staff sitting and socializing and staff locked in triage and refusing to provide more updates

The worst service, the most careless employees and slow. I’ve never had such an issue with a hospital, over and over and over. Waited in ER for 2 hours, while people are lying on the floor, people throwing up and employees walking past them. What is this?? A third world hospital?? I’ve called their customer service, no one calls back. I asked their front desk employee, and I was told nothing he can do about it. He can’t tell the doctors to hurry up and laughed. Quality service 👍

I have left voicemails to the phone number of Patient Experience Resources (Ombudsmen) twice in the last 3 weeks without a return call. My husband was admitted to the ER with excruciating abdominal pain. He was taken into the ER waiting room while I went to park in the ER lot. The lot was entirely full so I proceeded to the valet so I could be with him immediately. When I entered the ER I was told by security I would need to wait in my car until he was taken back to a room. I had to find the valet to take me back to my car. He was so very compassionate when he heard that they wanted me to sit in my car in the dark at 8;30 pm (32 degrees). He took me to the main lobby where once again security turned me away and back to my car. While waiting in my car I had a friend of the family send me the policy for visitors in the ER. I went back into ER with policy to which the officer stated it was there jurisdiction if they were letting visitors in even though lobby only had 3 people waiting at the time. I said its cold and dark out there. Officer told me just keep your heat going. I sat in that car for 1 1/2 hours. I was emotionally upset because I did not know what was wrong with my husband. at the time. He was in acute distress that required urgent surgery! I am a retired Cleveland Clinic employee of 40 years I am so disappointed in the lack of compassion of the security officers and of the Obudsmen and their neglect to acknowledge my calls. Please take a look at the personnel that are greeting patients and their family members to the ER. I also have noted I am not the first complaint regarding this issue!

I’m 32 weeks pregnant and experienced some slight bleeding over the weekend. I walked into the ER and not even 10 minutes later I was already up on the high risk OB unit! I commend all the staff for the quick response to make sure me and Baby were safe. The care I received on the OB unit was amazing! I will be delivering my baby here in just about 2 months and this experience made me feel so incredibly confident in my decision to give birth at Fairview hospital! I could not recommend any more!

If I could give negative stars I would. I had issues with the hospital before I even walked through the door. No where near adequate parking. They check your bags as if you're a criminal and make u go through a full body scanner, even if you're not the patient. Absolutely no air flow throughout the waiting room so it's hot and stagnant. Then my mother, who has a vast history of heart issues, has to wait in the waiting room 8-13 hours for a room. So if there's an actual emergency, you're going to be dead by the time they get to you. It's not the first time I've had these exact issues, nor will it be the last. If you can, GO SOMEWHERE ELSE.

If I could give a lower score i would, went to the ER with my sister who had a open head injury and was actively bleeding which did not stop at any point in the night. Then continued to sit for 4 hours and get absolutely no help from any nurse or doctor. Then when asked about cleaning the wound so we can go elsewhere or home the door was slammed in my face by a nurse that said “sorry can’t disclose any information “ . Absolutely pitiful. What a disgrace of a hospital. You could get shot on there door step and they’d make you sit and wait until you bleed out

Fairview hospital has always been the best hospital in the Kamms corner area. I was born here 65 years ago and it's still my go to hospital. My mom, 89 years old just had to be taken to the emergency room. She was treated with great respect and kindness and quickly had her stabilized. We were able to be with her in the emergency room and the staff was fantastic. After being transported to her hospital room she nursed back to health by Maria Dvorak. Her care for my mother was excellent. We couldn't ask for anything else. The food was delicious and my mom was able to move on to rehabilitation in a few days. Thanks to Fairview and Maria for the wonderful experience.

I am shocked and appalled by the behavior of the security and police. I had just got in a major car accident and my car was totaled. I walked in with a concussion with my belongings from my car. I had my prescriptions confiscated and told it would be destroyed. Would not allow me to take my medication and called the police on me. He also smirked and found great pleasure in his pathetic power trip. The man was an extremely old boomer that needs to be fired and replaced with competent and professional staff. Not only are there incompetent security and police, the nurses and doctors are understaffed and overworked which shows in the lack of compassion. I’ve watched this hospital go from being top notch to a filthy disgusting version of Metro. I would recommend going somewhere else to get treated with dignity and respect.

I went to the ER. Nurse was supposed to give my family up dates . No one called to let them know I was admitted, when my family called where I was later that morning, no one called them back to let them know why I was there etc for 8 hours! My attending nurse was supposed to call my family back! They had to keep calling to get answers. Nurse at the ER moved my shoes with her hands and drew my blood with the same gloves. I'm in my 80s and it was an awful stay! Family contact the ombudsman for my behalf but no one called us back! It's been months!

My mother has been waiting here for almost 6 hours in ER with unbearable pain. They should be absolutely ashamed of being unprofessional and unsympathetic towards sick people specially at front desk. I would recommend other people not to bring anyone here if you or your your family member is sick.

SO! I will never go back here ever again! Let me just say that I had multiple bad experiences within the times of going however compared to those incidents being more time related of 10-12 hr waiting periods in the ER, I have had enough with this hospital. I have a blood clot in my left arm (thank god it is not my main vein) seeing it was from an IV misplacement when I had my baby on New Year’s 2023… Thanks Hannah for being negligent on my body I have to take antibiotics 4x a day, spent my first days home with a newborn and 3 autistic kid’s with a swollen left arm to leave and go to an urgent care(metro) to go get an ultrasound right away to another (metro-same day) to find out I have what is called superficial thrombophlebitis! Not only am I in severe pain but I am breastfeeding and cannot take anything but baby aspirin to thin my blood out and can’t use my arm until it goes away if it will without anymore issue’s- still have to go back for another ultrasound soon just need a break after this week to be home with my kid’s and take it easy. Being held accountable needs to happen because of it not being permanent as of me knowing as of now doesn’t mean I’m not in pain and wouldn’t of had this if it wasn’t for a poor nurse who signed off on putting this in my arm the wrong way. I had to leave my newborn and kiddos allday emotionally distressed as what for someone else mistake! I told her the IV hurt and nobody would take it out or double check now look at me.

Recently gave birth to my baby boy at Fairview. The staff within labor and delivery, as well as postpartum, were absolutely phenomenal, but I would like to specifically acknowledge Ashton. She was AMAZING!!!! I am so happy she was with us during this time. She is the definition of a GREAT NURSE. Thank you for making my experience so wonderful and being so kind. 10/10 recommend having babies at Fairview.

Worst experience ever in an emergency room with my sister. I understand the staffing issues but the room was filthy. Blood on the floor. No sheets on the bed. Her pulsox went on the floor...no one noticed..shes been here since 6:30 and we have been waiting for someone to transport her to a room. Its now 11:30. Still waiting. So very sad

One star because they are there. We have waited 4 hours . No one has expressed any concern since check in. Even then there was not a lot of compassion. We are not alone in our misery. There are others sitting with us crying, and moping. We got no attention and no comfort, no help, from our visit. It was so uncomfortable for my mom. Service is disgusting! We finally left without seeing a doctor. She will self medicate. We will not be back to Fairview Hospital any time soon.

I recently had a c-section birth at Fairview hospital and I had a great experience. Everyone was super helpful and caring. I had one nurse Catherine Klein who really stood out and made me feel comfortable and well taken care of. I’ve never met such an amazing nurse before. She goes above and beyond! Thank you very much!

Not a good experience. If I could give this no stars it would be generous. My daughter gave birth at this hospital. Upon arriving at this Cleveland Clinic location, there was not one single room on the floor for the family to wait in. I totally understand that we are the family and not the main event, but I would not think we would have to sit on the cold unwelcoming floor 3 floors below. We were ushered to the main floor, basically 20 ft from the main entrance to the hospital sitting on wooden chairs/tables... Very cold. Very not welcoming... I thought for sure Cleveland Clinic could do better... My daughter works for Cleveland Clinic. Very disappointing 😦

The only reason I will even give it a 3 star is because I love my doctor. But I had a baby here in June of this year. I am still receiving bills 6 months later, some for up to 12 thousand dollars! Multiple claims have been denied by my insurance because they were not billed right, and I have to go back and forth between the two telling the clinic how to bill my insurance correctly! This is ridiculous. You are supposed to be the #1 hospital in the country. But you can’t even bill a claim correctly? I believe that the clinic is a scam and have made their money off of patients who wouldn’t question these bills and just pay them. I am disgusted and will NEVER be returning to any Cleveland clinic location. I will be going to university hospitals, as I have never had this much trouble with them. This saddens me because like I said before I do love my doctor. But I refuse to do business with the con artists that run the Cleveland clinic.

My experience was horrible! I came in last night being positive for Covid 19 . I had a fever of 104 and heart rate super high . Super nauseous and diarrhea . I was in the ER waiting room for 7 hours before being seen in the back. Once I got back there , my nurse hook me up to the IV with out hanging my saline bag . I kept pressing the call light , no one came in for 40 min . A doctor finally Came in & hung it up for me . Within 10 min after that , the nurse came in and told me I was discharge. Gave me Tylenol and told me to go home . I was super dehydrated and the saline bag wasn’t even half way gone . Worst night of my life

I had a family member who was very sick and lived almost 3 hours away from the hospital and they took such good care of them. They had to have surgery and I was always notified and kept up to date on what the next steps were. The staff is super friendly and very kind and helpful. Whenever I got nervous or my anxiety kicked in they reassured that everything is going to be alright. I would recommend Cleveland Clinic Fairview Hospital in Cleveland, Ohio to anyone.

They don’t care about nobody. I waited 8 hrs and watched people pass me up all 8 hrs. All they could say was I’ll put a note on it. Then when i asked a nurse she said she would go see & 20 mins later she came back out and i asked what they say and she just said i still have to ask. Terrible service they don’t care there just working there shift honestly.

My husband has been at Fairview for what has turned out to be an extended visit. I cant express how wonderful our experience has been. The doctors are great both from a professional and personal level. Kind and informative. The receptionists and greeters treat you like famioy. But the nurses? There are no words to describe how wonderful they are. They treat me like a friend when i go in. They care deeply for my husband and they make us feel safe. And has anyone ever sat in the icu for a whole day and see what they do? I have never seen anyone work so hard. They deserve so much more credit than they get. So thank you FAIRVIEW ICU NURSES. This couod be s9 much harder than it is!

My wife and I came in at 2:30 pm, wasn't seen by the doctor until 8 pm despite complaints of chest pain. My wife was given an EKG which was abnormal but unexplained And needing follow-up. As you can see from the pediatric emergency dept. photo it was not busy. My past experiences at this hospital were all positive, including surgery I've had.

I've been in a lot of hospitals, but this one here is the worst! I'm a diabetic and they have no clue on nutrition! Breads, potatoes and noodles are nothing but starch that turns to sugar. Please do your patients a favor and stop blaming covid and get educated!

Tonight has been tough as we are losing a love one in the ICU. However, the staff here has been so incredible. Kasie and Zachary brought us food and cough drops and just anything we needed to make us more comfortable. I am truly amazed by their bed side manner and the way they treat the family of a patient. Amazing. Thank you.

My mother almost died of congenital heart failure. The doctors are excellent. The nurses in the Parkview area not so excellent. Today we were waiting in the waiting room, kind of switching shifts among family members and filling each other in as to what was going on. The head nurse from the Parkview staff, came and threatened us telling us that she was going to call security if we didn't evacuate the building immediately. During a very stressful time this was unwarranted. I wish there was someone I could talk to so this isn't happen in the future to other families.

Over all my first 2 births were okay but with each birth there were very serious "mistakes". 1st child: Intern Nurse forgot to clamp my end of the umbilical cord-luckily this was caught quickly as I started bleeding. 2nd child: I was left with my oxygen lvl at 86 over night and it was several hours before my bladder was emptied it after epidural could have burst, luckily did not. 3rd child: I stated over and over I wanted no one that is training was told the person doing my epidural was fully trained in anesthesia, then he hit nerves next to my spine, I was screaming, they then vocally instructed him on how to put it in properly and I have been dealing with nerve damage for the last yr, come to find out he was "in the last steps of training". Then when I told them I was in severe pain and they kept trying to tell me it was normal as if I had not had 2 other epidurals with no issue. Also not as serious but I was constantly being pushed to do the "balloon" over and over even though the only 2 things on my birth plan were no trainees/interns touching me (they could watch or observe), and no balloon. They absolutely did not respect my choice with my body and birth. Feels as though they push you to do what ever is quickest not what is in your best interest in terms of health and safety. Side note: All of my labor bed side nurses were amazing! If not for them, the clean facility, and being highly rated for high risk births, I wouldn't have went back. Unfortunately the "care" from the doctors, interns, and other RNs on the team made my births traumatic/scary getting worse and worse with each one.

Brought my daughter in as she was having a miscarriage and were told to come here- there was 1 gentleman in the ER waiting room at that time. The security guard at the desk seemed unenthused as my daughter just tried walking right in. "Go around"- his smug voice said twice. No hurry here- it's not his own pain he's dealing with- walk through the doors and up to the counter- my daughter is crying from the excruciating pain. The women at the counter (3) 2 of which never stopped their conversation- again seemed so unepathetic. No one showed any kind of sympathy- it was truly disgusting. Being as it's only about 430am- and we hadn't slept yet- I had closed my eyes while we wait. An hour and a half later, I'm fed up- the waiting room is packed- WTH DID THE NIGHT SHIFT EVEN DO! Literally in an hour and a half- no one had been taken back to the er rooms- WE LEFT! this place has become like most other hospitals anymore- it's disgusting- discouraging! Hire ups are all greedy and lack compassion for humanity!

Er is general great at treatment and diagnosis. However can be busy. Also ER parking is not free and yesterday afte trying to pay my card got fraud. Tried to alert them to possible skimming and got transferred around numerous times before giving up. I'll park on a side street next time and walk to the ER.

This Hospital Is Horrible.. You’ll be in the ER waiting the whole day before being seen! Some rude service! Not friendly at all, lack of empathy and staff could be more helpful making sure people are comfortable! Short staff is always the excuse!

The security are horrible and control every single thing brought my wife too get checked and made me and my son wait outside in the freezing cold because no guests where aloud in . Then failed too let me back after she had gotten a room . The emergency room and security are just horrible will not be visiting this hospital anytime soon . Until they can make the guest feel welcome . I understand Covid but we are with are own group of individuals with masks and nobody around .

The nurses are phenomenal just understaffed. My problem is reception, mainly the MICU, they're rude and horrible. Unprofessional, they have a mask mandate yet they don't wear one. I go to bring up food for the missus they told me no food, the nurse came and got me. Second time they tell me their supervisor told them no. Nurse came and let in again. Definitely not a thing at any other branch. This is a very good hospital system please do right by your patients

My mom was in the hospital and was served the worst food I have ever seen. She had mashed potatoes for both lunch and dinner 3 out of 5 days. Cream of wheat that looked like a bowl skim milk…burger with nothing (no lettuce, condiments nothing) dried chicken breast with nothing. It was the same. Care was good but my mom literally lost 4 pounds in 4 days.

I needed an x-ray and the emergency room was slammed. I was expecting a 5 hour trip. They asked if I would be ok seeing a Cleveland Clinic doctor virtually. She said it would help get me in and out which was exactly what I was hoping for. This is a really convenient option. I felt in no way like I was getting less care than if I had seen a doctor in person. A very positive experience. I highly recommend this option.

Everyone hates going to the hospital. I recently had a surgery done at Fairview hospital and like I said no on wants to have something like this but it happens. The team of surgeons did a great job not only preforming the procedure but communicating everything with me. I had to stay in the hospital a few days for recovery and all of my nurses and aides were great. They took very good care of me and all of them seemed to enjoy being there. Being a nurse is a tough job with hard hours, and it can really take a toll on a person. If it was getting to these ladies and gentlemen you would never know it. They show up anytime you need something with a smile knowing that what you are dealing with is a much bigger deal than working the crazy hours of a nurse. I would not hesitate to go back here if I have to have future procedures done.

Used to be the go-to hospital for emergencies. How has this hospital fell off so much? I went, sat for 6 hours in excruciating pain with only 3 patients there. I ended up walking out and going to another hospital. My son walked in at 10:30 at night with an 8 pain level, wasn’t seen until 7:30 this morning! And that’s after his mom had to call and complain! With only 4 people in the E.R. He ended up having pneumonia and was hard to breath. My girlfriend also went a similar experience, with 2 people in the e.r. and was waiting for 8 hours! Just sad. Will never go to this place again. So if u want to be treated as a non human, feel free to waste your thousands of dollars for a hospital that could care less about your emergency.

Hurry Up and Wait Drove a friend to Fairview this morning (2/22/24), arriving at 8AM for an 8:30AM appointment. Friend was finally called to the back at 9:06AM. Procedure was to begin at 9:30AM. At 11:30AM - two hours AFTER the procedure was to begin - an employee took time out of her busy day to let me know that the procedure HAD JUST STARTED. After putting their heads together, the staff came up with the ol' "emergency came up" excuse. At no point was either the patient or I informed of the soon-to-be two hour delay. The lack of communication in this "hospital" is breathtaking. Finally, around 12:30PM, the patient was out of post-op. I was told that my passenger was ready and waiting for me down at the main entrance, and that I could get my car and meet at that spot. Arriving at that spot, the passenger/patient was nowhere to be found. I inquired at the desk just inside the main entrance, but these "employees" were of no help. One was too busy holding a small electric fan in front of her face to render any sort of assistance. So I went in search of the missing patient. Twenty minutes later, voila! The missing patient had been found!!! To recap: 1. Hospital can't maintain a schedule, even at 8 in the morning. 2. Hospital chooses not to communicate (in this case) a two-hour delay to either patient or driver. 3. Hospital restroom (the one on the second floor near the waiting area) is not yet on the level of a gas station restroom, but the day is still young. 4. Hospital staff that I dealt with would have to go UP two levels before they reached uncaring status. 5. Cleveland Clinic Fairview has a multi-story parking garage, and then charges patients to use it. Hey Cleveland Clinic, exactly how much money is enough for you people? In closing, my oldest brother was admitted to this hospital back in 2010. At that time, the hospital appeared clean and modern and the staff was friendly and helpful. This joint has fallen so far from that day long ago as to be almost unrecognizable. Given the choice between being admitted here or death, I'm going with the latter. Death doesn't take arbitrary two-hour delays, and the Grim Reaper doesn't charge for parking.............

Absolutely great Nurses and Doctors Dr Schartman is the Best eye Surgeon he reattached my left eye retina cleared my eye and the whole surgery was painless and flow less THANK YOU! I am forever grateful ! I recommended this professionals highly

I’ve been the ER twice in recent month. First time they had me waiting for about 8 hours, today I tried to take my fiancé, told us there was a “slight wait”. After joining the waiting area, I overheard and was approached by multiple people who had been waiting for over 12 hours. One older couple was in the lobby from 5pm until 9am the next day when I left, the old man still have an IV in his arm and was left sitting in the lobby for almost 7 hours. Go literally anywhere else this place is falling apart.

My partner had an excellent experience. Dr. Champagne's surgery was successful - partly due to the wonderful nurses and state-of-the-art surroundings.

We decided to have our baby at the hospital (first time mom) and it was the best decision I could have ever made, the staff here is AMAZING! We ended up in the NICU with our lttile one and through the entire 5 day stay EVERY staff member was amazing. Even staff in the main halls would ask us if we needed anything when we look lost (form lack of sleep lol. ). I would 10000 times over give this hospital a 5 star review.

I cannot rave enough about the care my husband, daughter, and I received during the birth of our baby! There are so many doctors and nurses that constantly cared for us and made us feel safe, comfortable, and well informed! Felicia, Ruth, and Catherine were fantastic in helping in labor and delivery! I couldn’t have done it without their encouragement! They were a constant source of comfort and I thank them very much. Also, thank you so much to the NICU doctors and nurses especially Mary, Kaitlyn, and Amanda who took care of our little girl. You have us so much positivity and treated her with so much care. I wish I could remember all of the nurses who helped in the process but the last few days were such a blur and I apologize but you all should know you are all doing incredibly work and you are all greatly appreciated! Thank you all again!

Came here as instructed by my OBGYN to be checked for issues. Waited hours in the delivery room in pain and could not be told when or if a room would be ridiculous. Definitely will be switching my care !

stephanie mark was one of my nurses once i was admitted to the hospital, not only was she the most pleasant caretaker but the most attentive and patient person to ever be at my bedside here. i am entirely grateful to have been taken care of by her. she made my stay entirely manageable and easy.

I just want thank everyone from this Hospital. I was in a such pain and they were wonderful. I specially want to thank Carson and Brent from Park View 2nd floor as well the nurses from the ER and doctors. Cleveland clinic have such wonderful nurses and doctors and they did cure my infection while I went to another ER that waisted my time and couldn’t do anything while I needed extensive care. Thank you all for your hard work!!

My gf and I had our first child conceived at Fairview Hospital. After all the genuine nurses and doctors we’ve dealt with the least I could do was leave a positive review of our experience. It was truly incredible the comfort and knowledge we received daily. Every single nurse and doctor we had were extremely friendly, helpful, and informative. In such a nerve racking situation they always kept us calm and informed. I wouldn’t want to have a baby anywhere else! Thank you all!

The absolute worst ! I've never been more lied to when it comes to a medical facility! Very disappointing trying to get medical records , down to speaking the ombudsman!!!!!!! Nothing but a slap in the face when the surgeon should of been held accountable. Now we have no time to contact a lawyer due to this place making sure they wait til the bitter last minute mailing out records also refusing records to our new set of doctors! Don't even deserve one star in my book. Called to speak with management and that's unavailable also !

I've never ever ever been to ask emergency room that makes family stay outside until the patient is taken to a room. This is uncalled for and dangerous. I've got cancer and my sister was brought here by ambulance I was made to wait outside in freezing temperatures because of this stupidity. No other hospital including the main Cleve clinic does this and I find that it is ridiculing and unnecessary. I'm will never ever bring any family member to this place again. To make a dying lady stand outside in freezing temperatures is beyond belief.

6 hrs in the ER while having contractions, dehydration and swelling on one side of my leg while 38 weeks pregnant. Still STILL haven’t been seen with no idea when and my doctor called ahead because it could be a threat to me and baby (preeclampsia or blood clot). And I’m supposed to deliver here? It makes me terrified to imagine how the labor area is when I’m already struggling to even be seen for something that we believe is pregnancy related.

I want to compliment Christine !! Im not sure if she was a nurse or doctor in the Labor & Delivery/Birthing Center Unit but she made me feel at ease and was very comforting during my c section process and assured me of any worries/doubts I had . She was absolutely amazing and very sweet. She was respectful and listened to everything I had to say especially me being in a state of panic and afraid of the whole c section. Thank you Christine for comforting me since my mom couldn’t come back to the OR with me !

Please if you are pregnant and decide to go to this hospital do NOT go see Dr. Ahmed Ahmed. This man is abusive and did testing on me I did not want done. I have been trying to contact him for 8 months. I finally spoke to him and he literally had me in tears with his lack of care. He is a terrible doctor. Doctors like him are the reason women don't trust male doctors. Truly a monster.