I really didn't want to have to make this post, but as a former Domino's employee and delivery driver that was once proud of working for this brand, I felt that I needed to speak up. I have been frequenting this particular Domino's for over a year now and have been ordering takeout from here once or twice a week (or more) for myself and my friends. For fast food pizza and sandwiches, you really can't do much better for the price. That said, lately the customer service at this location has been horrific.. On Friday I ordered specialty chicken, sandwiches, and a carryout pizza which was supposed to have extra pepperoni. When I got home, I realized that the pizza was missing pepperoni entirely. I called the store to let them know and before I could explain who I was the employee on the line reacted as if he already knew they had sent out an incorrect order. I was told I needed to come back. When I asked for a credit or refund since I was unable to come back (I had started drinking), I was told there was nothing they could do for me unless I came back with the pizza and only then would they start making me a new one. I protested and was hung up on. I called back again and asked to speak to a manager. The person on the phone said he was the manager (which I knew to be false) and was told that if I had any complaints, I would have to speak to corporate about them. I asked for the corporate number and was given a phony number to an insurance company. When I called the number I couldn't believe my ears... That night I reached out to Domino's corporate customer service via email and described this situation in even more detail than I am doing here. I asked for a phone call so I could explain that this was the worst of a string of bad experiences, but clearly they couldn't be bothered and sent me an email instead. I am attaching their response to this post to illustrate how little Domino's cares. ---------------------------------------------------------------------------------------------------------------------- Domino's - I proudly worked for you and admired the direction your company was headed. I was trained that we were supposed to WOW your customers: 1) Take responsibility and apologize. 2.) Give them what they want (correct pizza or full refund) 3.) Give them something extra (Like a free bread side or cold drink) After reading your email, I understand that this is clearly no longer your policy. Today you have lost a would-be lifetime customer, who has already spent thousands of dollars at your restaurants. I would have spent many thousands more, but you lost me for a couple bucks of pepperoni. I hope it was worth it - you will never see another dime from me.

I called into Domino’s and paid for my delivery order. One hour later, the tracker app said the driver was on the way. The store was less than a mile from me. I watched the tracker as the driver went all around me but never stopped at my location. After 2 inquiring calls to Domino’s, and 2 hours since my pizza supposedly left the store, I was told, again, to give the driver just a few more minutes. “She’s on her way”, he said. I suggested to the “manager” that my pizza was going to be cold so he asked if I wanted to cancel my order. I said I wanted my pizza!! He promptly hung up on me. Over the next hour, I got hung up on three more times by the “manager”, “Scott Smith”. After 3 hours in to this pizza order, I was starving. Needless to say, the pizza never came so I ended up having to leave work to get sustenance elsewhere. Several hours later, I called Domino’s for a refund. The mgr said the charges would be refunded. I wrote to Domino’s about my experience and their Support Team sent me an email with my case number. Two days later, the “manager” sent me message from an email that wouldn’t accept my reply. He offered me $6.99 compensation toward a future purchase for my $24 undelivered order (at his store only). READ: Contaminated toppings - no extra charge!! This is not over..... “Scott Smith”, if that is really your name, you are about to be out of a job. POS

I would give it 0 stars if I could. We ordered three pizzas to be delivered to our place at 7:30 pm. The pizza should have been delivered to us be 8:00. Pm. 8:00 came and there was no pizza. We had to call back to the restaurant where they informed us of a 1hr and 45 min wait. We waited for about another hour and a half before they just canceled the order on us. Never order from here if you actually want food.

Terrible! Ordered a few pizzas and after waiting 2 hours (location is 0.7 miles from me), called them and they said they don't know what happened with their driver, but if I want the pizzas, I'd have to go pick them up. The worst pizza delivery experience I've ever had.

RUDEST EMPLOYEES. I ordered a pizza, an hour went by, it wasn’t delivered, then I called and the guy hung up on me when I asked how I can get it or get my money back, then he hung up on me. I called back to ask how to cancel it, and he threatened to call the police. Don’t pay online, because they don’t deliver your pizza and won’t help you.

My son and I were in St. Louis for a convention. We ordered Dominoes for delivery at 11:30. Instead of telling us they were closed. They took our order and led us to believe our pizza would arrive in 45 minutes to an hour. We were at a hotel so we waited in lobby while everyone around us received their food orders. It is now almost 3 am and we still didn’t receive our pizza.

This is the closest pizza shop near my house which is the only reason I order from them... delivery takes almost 2 hours every time... my over priced food always gets here not looking great and/or cold. This is not right... my "specialty chicken" looks a little burned and not to mention how small these pieces of chicken are... yall should be ashamed. Have some pride in what you do.

The Chicken I ordered was fine but the pizza had too much tomato sauce and not enough cheese I could literally see a lot of spaces of tomato sauce where there should of been cheese. Also I don't know their policy on napkins but the guy that gave me my order literally gave me 5 napkins for 2 medium pizzas, a 16 piece chicken and a 8 piece chicken. And when I asked for a few more napkins he advised me that he could not give me anymore even tho he had just opened up a new package to give me the 5 that he had given me. Smh these workers are just flat lazy and anyway they can cut corners so they won't have to do anything extra they won't do it and it's a shame because we as paying customers are the ones paying to get those items with our food everytime we place an order with these restaurants. I ordered dominos again April 24, 2022 and got extra cheese and still see tomato sauce this is crazy and half of my pizza was folded in the box wow just can't get it right. And just cause it was hot don't mean squat if it's not made right and packaged right cause that's what I'm paying for.

Delivered the wrong pizza to our hotel. Then denied having delivered a pizza under the delivered number and they were paid with cash and tipped. Customer service was horrible after multiple calls trying to recoup our money. Awful!

Came in to town to visit and order my nieces some dominos as I love dominos. Ordered a pizza with pepperoni, buffalo wings with ranch, and a salad with ranch. They came almost an hour late, fine. But when I get into my hotel room, I realize there is no silverware for the salad, no pepperoni on the pizza (and COLD), no dipping sauce for the wings, and the wings were like a mango m sweet-spicy. When I called in, the person working on January 27, 2023 at 9PM CST told me that they would not bring the correct items nor would they refund my entire order. I then (in very calm voice) asked him if I could speak to the manager and he said he is the manager and hung up on me! I called back a few more times and he proceeded to hang up on me each and every time. I have it recorded as period, so I am hoping and will wait for dominos to correct this or I will do a chargeback for my order with this video as proof. I wish I could post it here but I can only upload pics.

This Domino's need to be shut down. They can never get the orders right they always missing something or is always late. When you call they tell you that someone is coming or they'll bring you your missing items and never do. They cannot get the simple orders right three items. Today it took two and a half hours to get food and still had missed something out of the three items we ordered. This does not make any sense Shut them Down!!!!!!

I oder online, took them 1 hour to deliver. Driver showed up wth 5 other people on his SUV and smoking some green. Food cold. Called manager and he could do anything about it.. I guess getting high and picking up you hommies is ok at this store.

I give this store a lot of credit. My order was supposed to be delivered in an hour. I called after that hour, and the manager told me my order was being remade because it got cold while waiting for the delivery driver. The order arrived 30 minutes later, correct and hot. I know things are tough right now, and I give the manager a lot of credit for being honest with customers and doing his best to deliver a quality product. I'd rather have a hot delicious order a little late, than something on time but cold. Good job!

Okay! Honestly I usually don’t give bad reviews, but this may be the worse dominos in the continental United States. I’ve lived multiple places around the states and I’ve never had a more poorly timed and executed pizza place. If I could give just a half star, I would. Fix it or just shut the place down.

Placed an order for pick up. I told them what I ordered and was given the wrong food. Called the store was placed on hold for 10 minutes. Informed that they gave me the wrong food. They told me to bring it back. I go back and they refused to remake part of my order because that was correct. I informed them that it was cold bc I’ve been playing around with them and had to drive back. They refused to remake my order. I will never eat here again. 45 minutes wasted, no apology and no food. Disappointing isn’t even the word.

Worst experience ever!!! Just do not order delivery from here. All lies!!! They said the order was complete and it hadn't even left the store. The manager hung up on me... The original time said it would be 30 to 40 min. 2 hours later still nothing after they marked it complete. Just don't order here! Very bad everything. 👎

Poor service every time I have been to this store 5 times, the pizza was cold and messed up

I ordered a 12” pepperoni pizza and a 12” spinach and tomato. Both of the pizzas were wrong we ended up getting a sausage supreme and no spinach or tomatoes on the other pizza. When we called to inform them that we were sent the wrong pizza and asked for them to send the right ones I was hung up on. Called twice more they hung up. They were very rude. Then when I called back to ask to speak to the manager the manager was very rude and told me the pizzas will come when they come. When the delivery driver showed up again I tried to apologize and explain the situation then the driver told me that the situation was my fault even though I had the receipt to show what I ordered. And overall terrible customer service and very rude if giving zero stars was an option I would. Would not recommend ordering here ever. This is the first time having a bad experience with dominos. Worst dominos ever.

Took a little while to get delivered to my hotel. The driver had other orders in his car though so they may have been busy, so I understand. The pizza was still warm when I got it. Flavor wise I've had better at other Domino's. That being said, I've also had much worse.

First pie was terrible. Ordered extra cheese, didn’t even get regular cheese. Called and spoke with the young men working Sun 8/14 at closing. They handled it amazingly. Remade my pie at closing and it was great!! They could have easily sent me off to corp, but they took acre of me! Thank you!

This place is trash!!!!!! Ordered through the app to my hotel. Marked contactless delivery. I then waited around for my food. Got a missed call from a local number. I called back 3 mins later and the "manager" in charge was Weston. Although he was very professional I was not. I think its completely ridiculous that I had to order food from a different place. Don't offer contactless delivery if you can't do it. The manager said it's their policy to have the customer come.doen from there hotel room. Which I've never heard of. I 1000% will never order from this place.