1/5 eliene h. 3 months ago on Google • 6 reviews New
They
know
how
to
take
the
reservation,
just
don’t
know
how
to
hold
them
-
isn’t
that
the
whole
point
of
a
reservation…
I
reserved
a
table
for
4
on
2-2-24
at
6:30
&
got
a
confirmation
back.
After
much
confusion
regarding
concert
goers,
restaurant
attendees,
ticket
holders
&
being
told
doors
don’t
open
till
6:30,
we
finally
made
our
way
in
up
to
THE
DESK.
Now
here
we
were
met
with
a
we
don’t
have
a
reservation
for
you.
So
I
pulled
out
my
phone
&
showed
him
the
confirmation.
He
says
oh
we
don’t
use
open
table
any
more.
To
add
to
the
conversation,
a
girl
with
a
clipboard
tells
me
all
reservations
go
thru
him
-
pointing
to
the
man
telling
me
he
has
no
reservation
for
us.
At
which
time
I
responded
then
why
is
that
reservation
option
even
available
on
line???
I
say
so
are
you
telling
me
we
have
no
table,
no
dinner,
no
anything?
He
says
we
are
sold
out
of
all
tables
-
didn’t
offer
to
do
ANYTHING.
So
here
we
stand,
hungry,
&
getting
flustered
by
the
don’t
seem
to
care
much
attitude.
Anyone
who
is
indeed
engaged
with
their
position
would
try
to
right
this
wrong.
But
NO.
NOTHING.
We
finally
wandered
over
to
the
pizza
snack
bar
&
got
a
slice
which
was
quite
good.
The
show
by
Alexandra
Kay
&
the
AK
Band
was
epic
with
the
crowd
totally
engaged
&
singing
along
to
all
her
songs.
It’s
a
shame
that
our
well
planned
evening
didn’t
go
as
planned
from
the
point
of
arrival
at
the
dreaded
DESK.
Beware
of
the
DESK
MAN
-
he
is
a
no
help,
don’t
care,
can’t
think
outside
the
box
to
accommodate
customers
kinda
guy.
Poor
customer
service.
Smh
🤦🏻♀️