1/5 Morrison P. 1 year ago on Google
I
was
treated
like
a
subhuman
on
3/20/23
at
freehold.
The
problem
began
when
I
pointed
out
to
Shantel
that
I
was
overcharged
for
my
sandwich.
From
that
point
she
immediately
began
dealing
with
me
with
a
nasty
dismissive
attitude.
It
seemed
like
it
was
a
problem
that
I
asked
her
to
correct
the
error.
When
I
mentioned
to
her
that
prices
in
the
POS
system
should
be
updated
to
reflect
the
menu,
Shantel
gritted
her
teeth,
scowled
her
face
at
me
and
ignored
what
I
said.
I
asked
Shantel
if
I
did
something
worthy
of
being
ignored
and
Shantel
continued
to
ignore
me.
For
whatever
reason,
Shantel
thought
that
I,
the
customer
did
not
deserve
to
be
acknowledged.
I
believe
this
has
to
do
with
her
own
micro-aggressions
and
not
something
I
did.
What
I
know,
if
I
was
a
white
man,
she
would
not
have
felt
so
comfortable
treating
me
like
I
was
not
welcomed
there.
The
situation
went
from
bad
to
worse
when
the
manager
Joshua
Cashwell
got
involved.
He
approached
me
defensively
and
aggressively.
Once
again,
I
was
treated
like
I
was
the
problem.
Joshua
provided
an
insincere
apology
for
my
experience
but
then
voided
the
apology
while
explaining
to
me
that
he
knew
Shantel
for
two
years
and
hasn't
heard
a
complaint
like
mine.
Joshua
said
Shantel
has
credibility
with
him
which
is
dismissive
to
my
experience
that
day.
As
a
manager
of
people,
in
that
moment
I
knew
Joshua
didn’t
know
how
to
handle
the
situation.
Joshua
continued
to
argue
with
me
about
my
experience.
Again
I
ask,
if
I
was
a
white
man,
is
that
the
type
of
service
I’d
receive
from
an
owner/manager
at
this
establishment?
The
question
is
rhetorical.
At
minimum,
how
Joshua
decided
to
handle
me
exposes
his
unconscious
bias,
or
possibly
worse.
After
I
cut
the
conversation
short,
and
informed
him
I
would
be
writing
a
review.
A
few
mins
later
he
approached
my
table
with
an
entirely
different
attitude.
Now
he
was
profusely
apologetic,
repeatedly
explaining
himself
and
admitting
that
he
“came
in
hot”
because
he
wanted
Shantel
to
feel
supported.
After
Shantel
and
Joshua
both
decided
to
handle
me
without
any
professionalism,
the
worst
part
of
the
experience
happened.
My
cousin
or
ordered
his
sandwich
after
me,
received
his
sandwich.
30
mins
later,
my
sandwich
had
not
arrived.
We
had
to
ask
for
it,
and
it
was
sitting
at
the
bar,
sloppily
wrapped
in
aluminum
foil
(see
attached
photo)
while
my
cousin
received
his
sandwich
presented
on
a
tray
and
parchment
paper
to
be
eaten
there.
The
message
to
me?
Take
your
sandwich
and
leave.
No
bag,
no
napkins
just
a
sandwich
sitting
on
the
counter
in
foil
that
nobody
bothered
to
bring
to
our
table.
After
all
of
these
transgressions,
Joshua’s
solution
was
to
comp
our
meal,
offer
free
drinks
and
drink
tickets
for
a
future
visit
(see
attached
image).
If
Joshua
chose
to
take
accountability
for
the
problem
to
begin
with
and
not
argue
or
approach
me
defensively,
I
wouldn’t
have
written
this
review.
And
while
this
is
a
popular
business
and
this
review
will
not
permanently
damage
the
business.
I
think
Joshua
will
learn
his
lesson
from
this.
Check
your
Micro-aggressions
at
the
door,
and
treat
everyone
who
came
to
patronize
your
business
with
respect
and
dignity.
Lastly,
I
have
audio
recordings
of
my
interactions.
I’m
meeting
with
a
local
media
outlet
to
expose
how
I
was
treated
incase
anyone
will
attempt
to
imply
I
haven’t
been
honest
in
this
review.
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