9/11 Memorial & Museum image

9/11 Memorial & Museum

Museum Memorial park Historical place museum

One of the Most Revieweds in New York


Address

180 Greenwich St, New York, NY 10007, United States

Website

www.911memorial.org

Contact

+1 212-312-8800

Rating on Google Maps

4.80 (76.4K reviews)

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Featured Reviews


Frequently mentioned in reviews: museum (149) memorial (75) time (68) experience (62) visit (59) lost (43) tour (40) people (39) emotional (38) recommend (37)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Jane H. 11 months ago on Google
    We bought tickets from the machine so we wouldn't have to wait in line at the box office. Audio guide for money, but with the help of free wifi you can download the same audio guide to your phone: in English, the text reads De Niro - oh, that voice! Initially I was openly skeptical, but after visiting all the thoughts like "made on the tragedy of money, as they have trouble - so tragic for the world, and how to bomb others - so normal, etc." just seemed blasphemous - if you have had those, be sure to go! An hour for the history hall - we simply could not stand it any longer, an hour for everything else. Near the fountains you can stand forever...
    78 people found this review helpful 👍

  • 5/5 William C. 2 years ago on Google
    First off there is no reason why this national treasure doesn’t have 5 stars. One of the deadliest attacks on US soil and there is no better way to commemorate the brave men and women who sacrificed everything to prevent, rescue or survive this horrible attack. Having someone very close to me dying in building 2 of the twin towers makes this very bitter sweet. I’ve visited the memorial and museum on multiple occasions, each and every time it gets to me. The memorial is a humbling experience to just sit by the water fountains inscribed with all the names of those who we lost. I sit and reflect on where we were, where we are now and how far we have to go. Basic human compassion is lost in this world. Being here makes me centered and helps me refocus on just being a better human being. The museum is jam packed full of artifacts recovered from all crash sites, remnants of the twin towers still standing, recordings of actual events that took us all by shock and horror on that fateful day almost 20 years ago. I can still remember what I was doing when it happened. I can still remember the feeling of hopelessness and fear of what the world is becoming. That fear unfortunately still is with me after so many year. Something gets me every single time I go. This time it was the k9 rescue exhibit. Next time, who knows what it will be, but I welcome it. It just means you’re human to feel emotion when seeing what happened on that horrible day. The entire experience like always is a kick in the gut and a reminder of how far we have come and how far we still have to go. I cannot recommend this anymore then anything else I have ever seen in my life. That’s how strong I feel about it. With that being said, bringing small children is highly irritating and should be avoided at all costs. I don’t care if you have to take turns staying outside while the other parent goes in, but to have small children running around screaming and hitting the exhibits is both rude and disheartening. This is a place of somber remembrance, not a playground for your children to play in. I purposely didn’t take a lot of pictures so that it gives me a reason to revisit and gives reviewers the opportunity to experience the remarkable and tragic part of our history.
    39 people found this review helpful 👍

  • 5/5 Paul O. 3 weeks ago on Google • 294 reviews New
    A very stirring and emotional journey as you go through this very well set out memorial. There is so much to see here I would recommend planning on spending several hours to get the full effect. There are many tributes to the thousands who lost their lives on 9/11. A good number of the displays are acknowledging individual heroes and ordinary victims of this event. Book your ticket online and if you are a US veteran or service person you can visit for no cost. The memorial is very easy to get to by subway, taxi or as we did by walking.

  • 5/5 Lad B. 1 year ago on Google
    So tastefully done. The grounds and museum are gorgeous! Spotless clean with very friendly staff. Very peaceful and serene. On this Wednesday 3:30 the museum was extremely crowded. Some exhibits could just not be seen do to the crowds. Each and every exhibit had its own detailed description. The hall of pictures (victims) was overwhelming and very emotional but yet so beautifully done. Never Forget!
    26 people found this review helpful 👍

  • 5/5 Anais G. 1 year ago on Google
    Very emotional, a beautiful place dedicated to all those heroes' & innocent lives lost on that tragic date. The location is gorgeous, quiet, clean; the visuals and presentations offer the history of what happened, information gathered by the press, and interviews with survivors. It's great for children to learn about the history of New York City and the story of those we don't have around anymore. A Must visit in NYC. The whole museum will take about 2.5 - 3 hours.
    25 people found this review helpful 👍

  • 4/5 Amanda M. 1 month ago on Google • 171 reviews New
    The museum is informative and there are several very interesting and of course heartbreaking pieces on display. The museum is laid out well and people were respectful of space and noise. We did encounter a very rude staff member (older small blonde lady outside the auditorium). Her behavior took our whole group aback as she became quite agitated and aggressive out of nowhere. She engaged our group outside the rest room to in her words "get us to where we needed to be". I told her that we were waiting for a person from our group and she asked "okay but where are you going?" I told her that we planned to go to the auditorium and again that we were waiting for someone to finish in the restroom first. I asked her if we were in the way and would she like us to wait elsewhere closer to the cafe area (I thought maybe we were in the way?) and she became very aggressive, came very close to me telling me "I am helping you to get to where you need to be". It was a really weird and uncomfortable situation. When our party member finished in the restroom we began heading to the auditorium (in the opposite direction of where she was stood) and she followed us and AGAIN engaged us aggressively asking where we were going. We ultimately decided against seeing the auditorium show because we just wanted to get away from her. That side, the other staff members seemed nice enough. It was just a really weird experience.
    1 person found this review helpful 👍

  • 5/5 Amy Leffler (. 1 month ago on Google • 136 reviews New
    This was such a humbling experience. I’m not a huge museum person, but this museum was very well done. It captured my attention and there was so much to see and do. I remember 9/11 like it was yesterday so this museum really hit hard since this happened in my lifetime. I spent around 3 hours here and was able to take my time going through the museum. This is definitely a must see when visiting NYC.
    5 people found this review helpful 👍

  • 5/5 Jatin 2 years ago on Google
    Highly recommend the guided tour, they have one for just the museum (60 minutes) or you can take one for both museum and memorial (90 minutes). Even after the guided tour was over there is a lot more to see. I'd give extra couple hours after the guided tour is over. The museum closes at 530 pm sharp. Advance reservations is highly recommended. We booked a week before our arrival, and a day before they were completely sold out.
    22 people found this review helpful 👍

  • 5/5 Iam P. 2 months ago on Google • 137 reviews New
    America Will Never Forget 9/11/2001. The area is well lit, very clean, and well designed in honor of those who lost their lives here. Its beautiful design compliments the open area. The museum is a must see. Makes you think how steel that thick could melt.
    2 people found this review helpful 👍

  • 5/5 Jarrod D. 3 months ago on Google • 88 reviews New
    The entire memorial and museum was extremely emotional. It was very surreal seeing the reflection pools and having a chance to read the names of those lost. I decided to go into my current industry because of the events on 9/11, so seeing the museum was very surreal for me and helped reinforce my desire for public service. I was very impressed with how well some of the equipment (damaged on 9/11) was maintained and preserved. Definitely plan a few hours to truly spend in the museum to make your time worth. And pack your patience. There were so many people everywhere!
    6 people found this review helpful 👍

  • 5/5 Geoff A. 2 years ago on Google
    An incredible place of mourning, remembrance, respect combined with the power if the American Spirit, unity and forward vision. The 9/11 memorial is an honor to visit. Take the opportunity to say a prayer for the lives lost, pray for strength, comfort and peace for the families and know what a great nation we are standing together!
    12 people found this review helpful 👍

  • 4/5 Raffaele 1 year ago on Google
    Nice museum, maybe a bit long on the show. The timeline part was extremely interesting. I didn’t agree with the price since is a memorial and they shouldn’t ask for that expensive entrance. As well for the souvenir shop inside the building. However everything is well maintained and clean. God bless all the victims and their families. Place to visit. Recommended. (Sight-seen pass not accepted)
    12 people found this review helpful 👍

  • 4/5 Chris K. 1 month ago on Google • 83 reviews New
    Beautiful place. It's a memorial. It moves you and brings your memories of that fateful day into the present. But it's marred by capitalism. It's basically a mall. Some very high end retailers and a large Apple store. I don't appreciate sharing the space for both. But I guess the retailers pay the bills and keep the lights on.
    2 people found this review helpful 👍

  • 5/5 Julie 3 weeks ago on Google • 97 reviews New
    This museum is very well thought out. The flow of your journey through the museum is thought provoking and educational. There is a lot to read and we spent over four hours looking at everything. We probably would have spent more time there if we didn’t have evening plans. We visited on a rainy Saturday, which definitely brought out the crowds. I would recommend visiting during a time where it’s not as busy. Lots of people would bump into you or walk right in front of you without saying anything or excusing themselves. The museum itself is 5/5 stars but dealing with rude crowds is -5/5 stars.

  • 5/5 Jian M. 1 year ago on Google
    They did an amazing job putting everything together to remember all the men and women who were lost on that day. It is very quiet in there, and you're allowed to take pictures on the outskirts of the museum. Once you're inside the main part of the museum, you don't be allowed to take pictures. You'll see why once you go in. It's very somber and emotional. My suggestion is to bring tissues. You'll need them. (I did).
    11 people found this review helpful 👍

  • 5/5 Romeo B. 11 months ago on Google
    Of all the reviews I have done, this is without a doubt one of the hardest ones. It has taken me a long time to get here and pay proper tribute, and today, I was able to do that. The memorial fountain, the museum, and everything that was saved from this event show that all that died here on 9/11/01 will never be forgotten. You are in our hearts, minds, and prayers.........even now. To everyone who had anything to do with the design, production, and procurement of this museum and everything in it, I thank you. You did an amazing job on detailing how important this day truly was, how important each and every single life was, and the absolute heroic bravery of all those who responded to the call. You will forever be honored. If you ever have a chance to come here, please do so. Not because of this review, not because it's the right thing to do, but because of the fact that even after 21 years, there is still something to learn about that day and all that it affected. To the families that have found a way to press on after the loss of loved ones. We honor you as well. Your loss was and will never be in vain.
    11 people found this review helpful 👍

  • 5/5 John 2 years ago on Google
    This was an incredibly moving experience. The museum has the testimony of hundreds (or more) of people who witnessed 9/11 and tells the story of people who sadly passed away. The museum shows items from 9/11, and does so in a respectful and delicate way. The museum also has a section devoted to the dogs that helped with the aftermath of the event. I would recommend this.
    10 people found this review helpful 👍

  • 5/5 Amanda T. 1 year ago on Google
    A very moving memorial to the tragedy and human spirit of that day. From the reflecting pools and survivor tree outside to the expansive museum underneath, words cannot capture how amazing this museum is. I highly recommend anyone visiting NYC to give this museum a few hours of your time. You will be glad you did. Thank you for never forgetting and reminding us what humans can do if we work together.
    9 people found this review helpful 👍

  • 5/5 Thanarat O'Bryan LMT, MLD-C, M. 1 month ago on Google • 73 reviews New
    A great maintenance and beautiful place. Very sacred. Honoring those who lost their lives and loved ones that day. A very breathtaking monument. Highly recommended tourist spot for sure. 2/21/2024

  • 5/5 Amy B. 2 years ago on Google
    Well worth the visit. Very educational with no political ties. Easy to find. We went on Labor day. Was not busy. Short line to get in. Didn't shop, but the l Mall was interesting to see.
    8 people found this review helpful 👍

  • 5/5 Nico C. 4 days ago on Google • 69 reviews New
    Very nicely and discreetly made. It's very moving and you can't tell from the outside that it's very big, it goes very deep. Always happy, even if it is a very sad occasion

  • 5/5 Ashania V. 2 months ago on Google • 60 reviews New
    A truly beautiful place. Very sacred. Honoring those who lost their lives and loved ones that day. A very breathtaking monument. There was no wait time, and was minimally crowded. Highly recommended tourist spot for sure. (Went October 28,2023)
    1 person found this review helpful 👍

  • 5/5 Navin P. 2 months ago on Google • 44 reviews New
    When visiting New York City, a visit to the 9/11 Memorial is an absolute must. This memorial left an indelible mark on my heart and soul, and I cannot recommend it highly enough. From the moment you approach the site, you are met with a sense of reverence and solemnity. The Twin Tower Memorial, with its twin reflecting pools inscribed with the names of the victims, is a breathtaking tribute that captures the magnitude of the tragedy that took place on September 11th, 2001. Walking alongside the pools and reading the names etched into the bronze panels was an emotional and humbling experience. It humanized the immense loss and reminded me of the importance of cherishing every moment in life. The cascading water and serene atmosphere created a peaceful space for reflection and remembrance. The accompanying museum is a must-visit as well. It provides an in-depth and sensitive exploration of the events of 9/11, offering a profound insight into the impact and aftermath of the tragedy. The exhibits, artifacts, and personal stories are curated with care and respect, allowing visitors to gain a deeper understanding of this pivotal moment in history. The overall atmosphere of the memorial, coupled with its educational value, makes it an exceptional place to pay tribute to the victims and learn from the past. The staff members were knowledgeable and compassionate, further enhancing the experience. If you're ever in New York City, the 9/11 Memorial is an essential stop. It serves as a powerful reminder of the strength of the human spirit and the importance of unity in the face of adversity.
    3 people found this review helpful 👍

  • 5/5 Wendy J. 2 years ago on Google
    They have done an excellent job honoring those fallen in the 9/11 attacks. This memorial was breathtaking and beautiful. If you're in NYC, this is a must see! Also, just around the way are some cool painted buildings to see too. Oh! And the Oculus, that was awesome to arrive at and see the view.
    7 people found this review helpful 👍

  • 5/5 Jessica A. 1 year ago on Google
    Visited this while on Vacation in New Jersey. We bought tickets ahead of time online. Highly recommend to avoid the very very long time. We were able to pick to pick a time slot. I am currently in a mobile scooter and it was very easy and accessible with elevators. The displays were very nice and touching tributes. So much to see. Very quiet for that amount of people. I probably missed seeing some items when we went into a certain area due to all the people. But the rest of my party was very pleased with everything that they saw and took our time reading the plaques. We did not get a tour guide, we did it on our own. So no time rush or being pushed thru. You go at your own pace. This is definitely something to see. Even though this was a very tragic event, I really wanted to see this. Each of my party recalled exactly where we were that day. I didn't know my boyfriend back then but me and him both have watched all the documentaries and read all the information that we've come across. We unfortunately did not see the survivors stairs but I believe it's because it was actually near steps and we used the elevator due to my scooter. I hope to make the trip back again sometime to see anything I might have missed. We went on Monday 7/11 at 12:30 pm. It was pretty busy for a weekday, but I bet better then a weekend. Thank you
    7 people found this review helpful 👍

  • 5/5 Hardik B. 11 months ago on Google
    It is one of the best place to explore in NYC. It’s located in Downtown very next to oculus subway station or one world trade center. Closing time is 7 P.M when I visited so make sure you reach there atleast 3 hours prior closing time so that you can explore better both North and South tower side. It’s super clean and quite place and you will feel emotional while visiting because of it’s nature of incidence but it’s really worth to spend time and money to tribute to real heroes.
    7 people found this review helpful 👍

  • 5/5 Christina F. 1 year ago on Google
    This was my second time visiting the 9/11 Memorial & Museum. My daughter requested we visit since she felt like they really didn’t teach/ talk about it much in her history class. Which is really sad. She walked away with so much knowledge about what happened that day and the aftermath. I feel like every generation has a “I can remember where I was” moments in their lifetime. This was mine and my husband. This memorial and museum did an amazing job honoring the victims of this horrible act of terrorism. Thank you for not letting us forget!!! Plan to be there for 4 or more hours. It is worth your time!
    7 people found this review helpful 👍

  • 5/5 Alicia P. 6 months ago on Google
    Beautiful and amazing experience. Simplicity that makes this museum and monument memorable for those who were around when 9/11 occurred and poignant for those who are learning what we saw unfold across the World and in every American classroom. We bought our tickets in advance and had the opening time. The museum was empty and allowed for great shots of the vastness that use to be the twin towers. Shortly after we entered the floor became busy. No matter the time you come - it is worth it.
    7 people found this review helpful 👍

  • 5/5 D S. 1 year ago on Google
    A very impressive museum and American monument. The architecture and entire presentation is absolutely breathtaking and full of dignity to those who lost their lives and their families. The museum is integrated into the original structure of the former World Trade Center site. And the main part is underneath the foundation of the twin towers. We will never forget this day. A must visit once in a lifetime.
    6 people found this review helpful 👍

  • 5/5 Doreen J. 1 year ago on Google
    This is truly a must see for everyone. The displays are tasteful, unbiased, and respectful of those who died. It was crowded on a Saturday morning, but one could easily navigate through the folks.
    6 people found this review helpful 👍

  • 5/5 Dragos-Paul V. 11 months ago on Google
    An emotional encounter with a dark episode in New York City's history. This must not be missed if you are in NYC. The guided tour has been fantastic. Very informative, well paced and emotional. The guide has added value to the museum by sharing more of the stories of that day on top of what the museum offers.
    6 people found this review helpful 👍

  • 5/5 Andy S. 7 months ago on Google
    Very touching and heart-felt memorial. We highly recommend the tour. It only took an hour, and the guide was informative and helpful. They really did a great job with this. Even the stairwell was original. BUY YOUR TICKETS ONLINE.... SKIP THE WAIT.
    6 people found this review helpful 👍

  • 5/5 Ingrid H. 4 months ago on Google
    As expected, this is a very emotional and even difficult exhibit to experience. As I was moving through and touching the memories of that day, it was difficult to believe that it was 22 years ago. The museum evokes such strong remembrances that it feels incredibly like it was only days ago. The museum has done a nice job of pulling together together photos, video, audio, and artifacts that truly capture the personal stories of 9/11 not only from the perspective of NY, but Washington and Pennsylvania as well. Its a huge museum that you need a lot of time for. We spent four hours and it wasnt enough to take it all in. It almost feels like the kind of place that you need to visit multiple times as it can be very overwhelming to the emotions as you take in each piece. The videos offered are also quite well done and worth seeing. May none of us ever forget that this is a memorial...a tribute...to the thousands of innocents who lost their lives on this gentle autumn day so many years ago. The story continues to be one of bravery and heroism amid unthinkable terror and tragedy. I pray that all of those families impacted continue to know the heartfelt compassion of the world as they grieve for loved ones who did not come home. All in all, the memorial and the museum are tasteful tributes that remind those of us who live that we should be savoring the blessing of each passing day in the richest way possible.
    6 people found this review helpful 👍

  • 3/5 Daisy B. 2 years ago on Google
    In honor of 20 years since this tragic day I am doing a review on the twin towers memorial site. They did a wonderful job by preserving the site itself and honoring some of those who died at the scene. Displaying their names on the memorial and the waterfall is a beautiful touch. I gave three stars because I would have enjoyed also going to the museum except the line was hours long and it was unlikely even if I waited that I would make it inside. Too crowded.
    5 people found this review helpful 👍

  • 5/5 TD B. 1 year ago on Google
    Haunting memorial of the tragic events of 9/11/01. Nice tribute to the history of the WTC as well. Beautifully done. There was much more to the memorial than I expected. God Bless all who lost family and friends there. We are not invincible, but we are indivisible.
    5 people found this review helpful 👍

  • 5/5 Alanna 3 years ago on Google
    Absolutely stunning place and surroundings. I have attached some photos of the nearby buildings. If you are thinking of going here, please do! We went later in the evening, and it was a Saturday, but around the pools it was quiet and peaceful. Such a beautiful and heartbreaking memorial, and well kept. 🇺🇸
    4 people found this review helpful 👍

  • 5/5 Parag G. 3 years ago on Google
    The visit to ground zero was really a sentimental moment. This place actually pulled my heartstrings and emotions. The stories, the sadness and the bravery. You will find yourself whispering in the museum, because even on a busy day people are just silent. Amazing place and a real tribute to those poor souls that lost their live that fateful day They have detailed everything inside the museum. I highly recommend this place to visit. Also, 26 bucks for entry fees is totally worth!! Fyi: for some hours on Mondays, it’s absolutely free to visit.
    4 people found this review helpful 👍

  • 5/5 jon g. 2 years ago on Google
    For someone who lived through this, even though i was only 8 years old. This was surreal. The memorial and museum are extremely well laid out. Very immersive. The memorial pools are so quiet. Almost can’t even tell your in a city anymore. Very quiet and peaceful place. Must see.
    4 people found this review helpful 👍

  • 5/5 rodriguezmisc 2 years ago on Google
    As I gaze upon our American flag today on this somber day (9/11), I yet cannot understand the evil that fell upon on us as a nation. 20 years have passed, and we must never forget those who died on that day. As an American-Cuban, my parents left everything behind to pursue a more peaceful life and better opportunity for their children. The one place that has given us that opportunity is this great nation of ours. The sacrifices they made will never be forgotten. I am reminded of the greatness of this country as I see how we as Americans have persevered. I kiss the ground I walk on, and though, I have traveled the world their is no place like home - my children and my family have forever been blessed with the greatest home we could have. May God bless our military and the familes who suffered as a result of the attacks on 9/11. God bless America and your families. As my dad would say…‘don’t take our liberties for granted…and stand for what is right, even if you have to sacrifice yourself ‘…🇺🇸.
    4 people found this review helpful 👍

  • 5/5 Larry A. 2 years ago on Google
    The 9/11 Memorial & Museum is a place I would highly recommend. It’s a great tribute to everyone we lost during that horrific event. Do plan on visiting for a while. The museum alone will take a few hours and is laid out well. The outdoor pools are very tranquil and peaceful. There is a lot of exhibits and details that were not published by the news media in the museum. I would definitely bring a box of Kleenex since it’s hard to keep a dry eye!
    4 people found this review helpful 👍

  • 5/5 Thérésa J. 2 years ago on Google
    Super experience! I love, that it is now a park. Back in the day it was all surrounded by fences+ security + very hard to get a ticket. I love how it becomes this part of the community. Also Calatrava's building between the glass facades of the skyscrapers looks as if it wants to take flight any second. It's definitely a must on your sight-seeing tour!
    4 people found this review helpful 👍

  • 5/5 Nikola �. 9 months ago on Google
    The 9/11 Memorial Museum is a really special place that pays tribute to the people who lost their lives on September 11, 2001. Located in New York City at the World Trade Center site, it’s a must-see if you want to understand and honor this important piece of history. The museum looks really cool and fits in perfectly with the surroundings. When you go inside, you’ll find exhibits and things from that day that make you feel connected to what happened. It’s emotional, but in a good way, because you can see the bravery and strength of the people involved. They have these interactive things that let you learn more and get involved. I liked the Survivor Stairs and the Last Column. They make you think about how people survived and how we all came together. The museum also has tours and workshops that help you learn even more. They do a great job of keeping the stories alive so we never forget what happened. To sum it up, the 9/11 Memorial Museum is an important and touching place. It’s a reminder of the past, but also a way to honor and remember the people who were affected. I totally recommend visiting to experience it for yourself.
    4 people found this review helpful 👍

  • 5/5 Suzan Y. 8 months ago on Google
    So moving… a ABSOLUTE must see while in NYC. You’ll spend a min. of 2 hours reflecting on 9/11. You’ll be moved by every video, picture, story. You’ll be in tears as you reflect on the day of 9/11. I could’ve spent hours reading every detail of every moment of 9/11. I would recommend arriving early, or as soon as the museum opens, as it does get extremely busy. You want to take the time to read every story, every picture… I personally purchased my tickets through the Go City pass. You are able purchase tickets for a tour guide, or headset to interpret the guide tour in different languages. You will go through a security check. Bag packs, water & snacks are allowed. Enjoy the north & south lawn reflecting pools. Easy access from Grand Central Station or Penn Station.
    4 people found this review helpful 👍

  • 5/5 Michael 3 months ago on Google New
    This is an amazing, amazing memorial to a tragic day. It's very difficult not to be emotionally affected here. The reflecting pool memorials to the 'Twin Towers' is terribly emotional. However, the 9/11 Museum... I'm sure I would be hard-pressed to find someone not affected by the pictures, the videos, the stories, the voices. Truly a heart-wrenching tour. Beautiful buildings, great interiors, wonderful artifacts, a very thoughtful layout. I will be going back. And I cannot wait to do so!
    4 people found this review helpful 👍

  • 5/5 Dell B. 1 year ago on Google
    This is a can’t miss memorial. Everything about this was done so thoughtfully. The mood is so appropriately somber. The fountains and surrounding architecture are stunning. The exhibits are powerful and bring home in a powerful way just how we felt that tragic day.
    3 people found this review helpful 👍

  • 5/5 Eric J. 1 year ago on Google
    The museum is beautiful and it’s a great memorial for the people who are missing these days. The last part is a bit intense but it’s important for the collective memory !
    3 people found this review helpful 👍

  • 5/5 Lulie A. 1 year ago on Google
    Very nice memorial, once in a lifetime experience
    3 people found this review helpful 👍

  • 5/5 Ben W. 1 year ago on Google
    A must visit location - important history, a place to reflect. Museum is very educational and has been put together respectfully. I have been wishing to visit for years - I am thankful I had the opportunity to visit, in fact - I went back again whilst in New York on the same trip. Allocate a morning, and take your time. Very emotional experience, a lot to take in.
    3 people found this review helpful 👍

  • 5/5 Antonio L. 11 months ago on Google
    I took both the interior and exterior tour and it was worth every penny. If you visit NYC, this is a must on your checklist. The detail in every feature, the architectural forced perspectives, the gravity of the place. The site is Immaculately clean, and no detail was overlooked or unintentional. Al visitors looked respectful. You are curious, intrigued, sad, and horrified all at once. I felt myself fascinated, then immediately close to tears several times, like a roller coaster, but I'm so glad we went. The tour is a must. The visit is fully recommended!
    3 people found this review helpful 👍

  • 5/5 Mint W. 9 months ago on Google
    This is such a lovely museum so sad to all the people who died. It really educates about what happen. We definitely recommend if you haven’t already seen this place it’s is a wonderful really and worth the money and time. The cafe was also really good.
    3 people found this review helpful 👍

  • 5/5 Debbie M. 9 months ago on Google
    This is a hard place to visit but so worthwhile. To feel the weight of the tragedy and the beauty of the remembrance. It is hollowed ground. I am proud of the owners of the buildings for not rebuilding on the sight. That would have been unforgivable because so many are still buried there. The two fountains with the memorial museum are a forever remembrance of the unimaginable.
    3 people found this review helpful 👍

  • 5/5 Sumanth R. 9 months ago on Google
    A must visit in the New York, this memorial pays tribute to all the heroes of the 9/11. Provides a meaningful way to remember the past. Many artifacts are on display, there are many videos on play to watch the events occurred, with timeline and aftermath. There are expert-led tours also for any one interested in knowing more and get a closer look of events.
    3 people found this review helpful 👍

  • 5/5 Paul D. 6 months ago on Google
    My wife and I went on a guided tour of the 9/11 memorial. It was quite the experience for all of us as we remember the day. This tour is not for the faint of heart but for the strong. The staff knew their stuff and and were very informed regarding all the events of that day. They have a memorial underground for the lost lives. It’s a very touching memorial and was difficult to not become emotional. If you are able to, I would recommend this tour at least once.
    3 people found this review helpful 👍

  • 5/5 Karina P. 3 months ago on Google • 16 reviews New
    This place is so beautiful! Such a great way to pay tribute to the Hero’s and all who made sacrifices on this day. Get your tickets in advance, the lines were extremely long. We went on a Saturday. Also, be aware that some exhibitions you will not be able to take pictures. Recommend you get the audio tour, it explains a lot of what happened in the events leading up to and some of the exhibition’s if you want to go in detail.
    2 people found this review helpful 👍

  • 5/5 Marion N. 3 years ago on Google
    This is a fantastic MUST go to museum for locals and tourists alike! They did a fantastic job putting this museum together. It’s a wonderful reminder see that Love is Stronger than Hate. This is available for Free on Mondays between 3:30-5 pm. This is not long enough to explore the museum but it’s a great start. I highly recommend this place when in the Lower Manhattan area!!
    2 people found this review helpful 👍

  • 5/5 Simon A. 2 years ago on Google
    As an airline worker at American I knew it would be a very emotional visit, and it was. I can’t explain exactly how wonderfully designed the memorial is. It is clean, it is quiet, it is beautiful, it is understated. The swamp oak trees are beautiful… I took a few acorns from the walk and am spending the time to sprout and grow them at my home. The Memorial is truly an extraordinary way to help all people to remember the victims and come to terms with the tragedies of 11 September 2001.
    2 people found this review helpful 👍

  • 5/5 Kenneth W. 2 years ago on Google
    Absolutely breathtaking! Words cannot fully describe what this memorial means to so many people & the successful serenity they have created behind this. So grateful we managed to stop by while in NY. Certainly is a moment we won’t forget.
    2 people found this review helpful 👍

  • 5/5 Dan R. 1 year ago on Google
    Cannot praise the guided tour enough, I definitely wouldn't have had the same experience if I was just walking around reading the signs. Our guide was very informative explaining all of the artifacts in great detail along with many other facts I wouldn't have got without the tour. The atmosphere inside was very powerful with many people in silence and needing time before moving on as it was very moving. A moment of history that should not be forgotten
    2 people found this review helpful 👍

  • 5/5 Shay 1 year ago on Google
    This museum was well put together and it paid proper respect to victims and their families. We took the guided tour which they gave us headphones to listen to the guide which allowed us to hear the guide while we walked quietly and observed. While this was a tragic event this museum tells the stories of the victims, heroes and the survivors so we never forget them.
    2 people found this review helpful 👍

  • 5/5 Ashley L. 1 year ago on Google
    This was such a deep and moving experience. 6 years ago I visited the outdoor Memorial Pools, which depict the theme of "absence" in place of where the North and South Towers once stood. However, since then I had felt a calling to return and do the full experience to visit the museum and do the tour. I am glad I fulfilled that calling earlier this month. Our guide was really helpful in setting the context and giving us information I wouldn't have otherwise known. It is a moving tribute to all the lives lost that day, but also gives visitors a sense of hope for the future. Pictures alone do not do justice in describing this experience so I highly recommend visiting the museum, and perhaps also doing the tour like I did. Thank you to all that keep the memorial going.
    2 people found this review helpful 👍

  • 5/5 Melissa M. 1 year ago on Google
    Highly recommend visiting if you're in New York. It was such a harrowing experience to be stood where such a tragedy happened. The museum is excellent and well laid out but I'd advise to give yourself plenty of time when you visit as we went later in the day and had to rush round the exhibits before closing. From what I understand you cannot book in advance and can only purchase tickets when you get there so could be told to come back at a later time depending on how busy it is. We visited on a Friday afternoon and there were no queues but I think it just depends on the time of year you visit. We had purchased the Go City explorer pass so just scanned the QR code when we arrived.
    2 people found this review helpful 👍

  • 5/5 Billy M. 1 year ago on Google
    A very moving experience, and easily the best attraction in NYC. The museum is exceptionally well done and truly honours those who lost their lives.
    2 people found this review helpful 👍

  • 5/5 Kathy S. 1 year ago on Google
    Excellent presentation of facts, memorabilia and videos. It was a very emotional experience taking me back to that horrific day. Highly recommend visiting the museum.
    2 people found this review helpful 👍

  • 5/5 Nataliya P. 1 year ago on Google
    Must visit when in NYC. Very evocative and moving memorial complex and museum. It is so thoughtfully done. If you can, take a tour - you will learn so much! Museum tour guide Lee was great: empathetic and knowledgeable. I got tickets online, so I didn't have to queue at all. Some parts of the museum got crowded in the afternoon, so it's better to go as early as it opens.
    2 people found this review helpful 👍

  • 5/5 Jimmy W. 9 months ago on Google
    If you lived through this tragedy, it is a must visit. If you did not, then you need to go and learn about what happened that day. Many feelings will run through you. Sadness, Unity, Freedom. So many things from that day are preserved here. A beautiful reminder. I recommend getting the Private VIP tour before the museum opens to the public. The lack of other people allows you to really take in the exhibits in a very quiet setting adding to the experience.
    2 people found this review helpful 👍

  • 5/5 Brandon W. 9 months ago on Google
    This is a place I recommend everyone go to while in New York, whether you're a tourist or a local. The pools are a beautiful yet somber reminder of what once stood there. The new world trade center that now stands adjacent shows the true American spirit in being able to adapt and overcome such a harsh time while being able to reflect the former footprints. Definitely one of the more peaceful areas of NYC.
    2 people found this review helpful 👍

  • 5/5 Peter van der S. 3 months ago on Google New
    This was the only museum we went to while we were in New York and it was well worth it. I liked how they built it around the original foot print of the buildings and you could see where you were underneath the original buildings. There are various displays of damaged parts of the building, plane debris, etc. They did a great job of memorializing the people that were killed. They did a nice job of telling the story of how that day unfolded. It was a great experience for the kids and for us to talk to the kids about what happened. At times it was an emotional experience as you walk through and process what happened that day. I found myself tearing up as I talked to my kids about how the passengers of flight 93 overcame the terrorists and caused the plane to crash short of its target. The pools above are ominous and the depth is striking. The Oculus is a shopping mall next door that's worth a visit for the architecture and also for shopping and dining.
    2 people found this review helpful 👍

  • 5/5 Alexander K. 3 years ago on Google
    Visiting from Houston Texas. This is a must sight to see for ground zero, it's very breathtaking to view and experience. The memorial is well kept, peaceful and you can feel the tragedy weight in the air. They have the names of those we lost categorized around each infinity pool. Staff was pleasant
    1 person found this review helpful 👍

  • 5/5 Marcio R. 3 years ago on Google
    The memorial is an beautiful tribute for those who suffered somehow on 9/11/2001, one of the sadest days of recent history. The pools are located exactly where the twin towers used to be and have the same size as them. It's a place to pay respect.
    1 person found this review helpful 👍

  • 5/5 Erwan C. 3 years ago on Google
    (Translated by Google) It is a truly excellent museum, but above all extremely touching and moving. It's super nice to be able to see the objects on the premises and it's especially impressive! Unforgettable moment ! (Original) C'est un musée vraiment excellent, mais surtout extrêmement touchant et émouvant. C'est hyper sympa de pouvoir voir les objets sur les lieux et c'est surtout impressionnant ! Moment inoubliable !
    1 person found this review helpful 👍

  • 5/5 Djamila H. 3 years ago on Google
    (Translated by Google) Very impressive and emotional, you have to visit when you are in New York. The museum is also very interesting and moved me to tears. I am a firefighter myself and know the rescue workers and all other helpers have done a great job. (Original) Sehr beeindruckend und emotional , muss man besucht haben wenn man in New York ist. Auch das Museum ist sehr interessant und hat mich zu Tränen gerührt. Ich bin selbst Feuerwehrfrau und weiß die Rettungskräfte und alle anderen Helfer haben großes geleistet.
    1 person found this review helpful 👍

  • 5/5 Htown A. 2 years ago on Google
    I was there on Monday 9/13 and unfortunately even the outside area was closed after 5:00 so all I could really do was walk the perimeter. And now with the new mandate you need to be vaccinated to go into the museum. I was still very happy I went. I hadn't been since it was first opened and I felt so comforted that all the trees they planted were thriving including the survivor tree. It's a place everyone needs to go and see.
    1 person found this review helpful 👍

  • 5/5 Bill D. 2 years ago on Google
    Sad but beautiful memorial and museum. Beautifully designed, nicely laid out. Spent about 90 minutes inside and saw pretty much everything, including the "hunt for bin laden" video about the seal team mission that got him. Emotional museum, but not overwhelming. Highly recommended.
    1 person found this review helpful 👍

  • 4/5 Erik M. 2 years ago on Google
    The memorial is really nicely designed, stoic and impactful. Allows for loved ones to simply and elegantly memorialize their lost people, including those in the building, flights and first responders. That's 5 stars. Inside the white building next to the pools, which are practically prestine even now, much like the grounds, is a mall. Not a memorial selling merchandise, which is also available on the grounds, but just a regular mall. It's so normal in an abnormal location that it was nearly disturbing. I asked some locals what they thought and the general response was I don't know why so many people like to shop in a graveyard. That seemed apt.
    1 person found this review helpful 👍

  • 5/5 Just.The.Doug. E. 2 years ago on Google
    Paying our respects to the friends and family we lost on 9/11. I really don't enjoy coming here. But every time we go to New York we feel the pull to the area and feel like we need to at least visit. God Bless
    1 person found this review helpful 👍

  • 5/5 Václav P. 1 year ago on Google
    Despite the word museum is in the name of this place, this is not an ordinary museum. It is a solemn, reflective, emotional place that call visitors to learn, heal and remind of the disaster of 9/11. It is a very emotional and fascinating place. Those involved with the design of the building and historical narratives presented at the museum paid great respect to all of those who lost their live or was directly involved in the accident. I would suggest allowing a whole day to soak and see all exhibitions though this museum. I spend there almost 4 hours and could have spent at least 1-2 hours more, I realised this in the time security told me that the museum closed and I did not see everything. Taking your time working through the exhibits is important. When you get into the building have a look at the counter, there is a QR code with a link to download an audio guide, which is divided into the chapters. The app has got 450MB, but do not worry, there is a free WiFi which works very well. If you do not want to spend 1,5 hour in the queue book yourself a time-slot. I had a NY City Pass and as I did not make a reservation I had to wait 1,5 hour to get a ticket with allocated time slot. I could not have booked my slot 4 days in advance, so I would suggest to do it as soon as you can. Having spoke with the staff they said that the place is usually very crowded.
    1 person found this review helpful 👍

  • 5/5 Roger H. 1 year ago on Google
    Most of the museum does not permit photos, so posters will be limited. Outstanding museum. The exhibits calmly show the day, the immediate effects, and the causes without leaving out the terrible human toll of the day and onward. Their memories are truly honored. Cafe not open on our visit date.
    1 person found this review helpful 👍

  • 5/5 John m. 1 year ago on Google
    Wow what an amazing place! If you ever in NYC and can go please visit here it’s truly humbling. It is beautifuly done with all kinds of displays and tributes. We did the tour before the museum opens and it is well worth it to be in the building when it’s so quiet!
    1 person found this review helpful 👍

  • 5/5 Elliott 1 year ago on Google
    The Museum is very well done, with highly emotional detail and immersive exhibits which make you feel like you were there. It’s beautifully done with modern architecture that compliments the old foundations of the towers. Really a must see in NY followed by a visit to both reflecting pools.
    1 person found this review helpful 👍

  • 5/5 Johnathen “Johni” S. 1 year ago on Google
    I cried like a baby. Was very impactful. Thought it was creative how the set it up to come up from the ground from the subbasements to the ground level.
    1 person found this review helpful 👍

  • 5/5 CJ 11 months ago on Google
    This was such an emotional and amazing depiction of the events that occurred. I was completely surprised by everything in the museum. You really need at least half a day to explore the entire museum and take in everything they have.
    1 person found this review helpful 👍

  • 5/5 Cody D. 1 year ago on Google
    The entire space is very somber. There are 2 huge holes with flowing water where the actual towers stood. There is a ton of security/staff around stopping people from littering and smoking. The museum is outrageous in price. $69 for two adults. They ask for donations all over the grounds on top and then also upon ringing up anything inside. After the $70 at the door I felt very pressured to give more money. I would recommend going once, but I cant say I'd ever go back.
    1 person found this review helpful 👍

  • 5/5 TK C. 11 months ago on Google
    Make sure you see the Special Forces rider statue as well, it is tucked away outdoors. Looking for words to describe the visitation experience...well, its like going to church when you go there. You want to be respectful, silent, and touch everything....but do not touch! No Hollywood special effects here....if you read the information plaques you get a history lesson or a flashback!
    1 person found this review helpful 👍

  • 5/5 Smurfie L. 9 months ago on Google
    The museum really educates you about this event in history that caused such devastation. It is emotive, moving and a place to pay your respects. We paid extra to have a guided tour, Max was amazing, definitely recommend this. No visit to New York is complete without coming to the 9/11 Memorial and Museum.
    1 person found this review helpful 👍

  • 5/5 Keli S. 9 months ago on Google
    Of course being there brings one to tears. But the memorial is very serene, tasteful, and there was a large security presence. Sadly the museum was closed the day I was there. There where white roses in some of the names and I later learned it was that persons birthday. I think that is also a lovely tribute. It is a peaceful place to pray for the lives lost and take stock of the things we can be grateful for as well as honoring the lives lost and the families left behind to suffer such devastating grief. It's also a place to honor first responders everywhere and really take in how they put their lives on the line that day, and every day.
    1 person found this review helpful 👍

  • 5/5 John H. 9 months ago on Google
    This place was a very powerful visit for me. I was active duty during 9/11, and this date changed the path of so much for me and my life. Many combat deployments later here we are. This was the first time I was able to visit without covid restrictions, and it is powerful and gut-wrenching. The museum is very well done, and I love the black waterfall memorial. It's a beautiful shrine to those who list their lives that day.
    1 person found this review helpful 👍

  • 5/5 Elias C. 9 months ago on Google
    Visiting the 9/11 Memorial & Museum was a deeply moving experience that left a profound impact on my heart and soul. The memorial stands as a testament to the strength, resilience, and unity of the human spirit in the face of unimaginable tragedy. From start to finish, this poignant tribute provided a space for remembrance, reflection, and honoring the lives lost on September 11, 2001. The memorial itself, with its twin reflecting pools where the Twin Towers once stood, is a solemn and beautiful tribute. The design allows visitors to pause and pay their respects, surrounded by the names of the victims etched into the bronze parapets. It's a place of tranquility and contemplation, encouraging visitors to remember the lives lost and the collective strength we found in the aftermath. I would strongly recommend allocating enough time for your visit, as there is an abundance of information to absorb and reflect upon. The 9/11 Memorial & Museum is a place that every visitor to New York City should experience. It served as a poignant reminder of the fragility of life and the strength of the human spirit. Prepare to be moved, inspired, and forever changed by this unforgettable tribute to those who perished and those who bravely responded on that tragic day.
    1 person found this review helpful 👍

  • 5/5 Christina W. 9 months ago on Google
    I typically do not enjoy museums, but we had to visit this one. We first saw the location where the twin towers were. It was unbelievable.. then we went to the museum. Although it was sad, I’m so glad we visited. It really put the events of that day in perspective. Must see if you go to NYC.
    1 person found this review helpful 👍

  • 5/5 Christian 8 months ago on Google
    A truly remarkable and unforgettable experience. I highly recommend experiencing this for yourself. Just spending time outside is worthwhile. However, a guided tour really helps you learn 10x more and enhances the experience!
    1 person found this review helpful 👍

  • 5/5 Vicki S. 1 year ago on Google
    This was such a powerful and moving place. There are parts where you are walking along side the former World Trade Center. Things are laid out well. There are portions where photos aren't allowed, and those are clearly marked. Took us about an hour to go through and see all we could, but honestly, there's so much more to see, but we were overwhelmed with all the information. We'll have to come back to fully take it all in.
    1 person found this review helpful 👍

  • 5/5 NJ C. 1 year ago on Google
    beautifully designed, such a special place to remember those who lost their lives in 2001. plan ahead. it gets crowded during the summer weeks. The attention to detail in each exhibition is astonishing.
    1 person found this review helpful 👍

  • 5/5 Kytka 6 months ago on Google
    As a visitor to New York City, my visit to the 9/11 Memorial & Museum was an emotionally profound and educational experience. The memorial, with its twin reflecting pools set within the footprints of the original Twin Towers, immediately conveys the gravity of the events of September 11, 2001. It's a place where you can't help but pause, reflect, and pay your respects to the nearly 3,000 lives lost. Entering the museum, I was struck by its depth and the meticulous curation of artifacts, personal stories, and multimedia exhibits. It offers a comprehensive understanding of the tragic day and its aftermath, while also highlighting the heroism and unity that emerged from the tragedy. The historical significance of the 9/11 Memorial & Museum is immense. It's a testament to the resilience of New Yorkers and the nation as a whole. The memorial and museum serve as a poignant reminder of the need for vigilance against terrorism and the enduring values of freedom and democracy. Visiting this site is not just a tourist attraction; it's a pilgrimage to honor the memory of those who perished and to ensure that their stories and sacrifices are never forgotten. It's a place that leaves a lasting impact on your heart and mind, reminding you of the strength of the human spirit in the face of adversity.
    1 person found this review helpful 👍

  • 5/5 Jozef W. 6 months ago on Google
    Phenomenal museum and way to honor the tragedy of that day. Layout of museum is excellent and content is extensive and done well. This is the second time I visited and it was just as great as the first. Definitely worth the time if you're in the city. Staff is very friendly helpful and knowledgeable. Overall can't recommend this enough.
    1 person found this review helpful 👍

  • 5/5 Michelle K. 6 months ago on Google
    This has got to be one the most incredible and emotional museums I have ever been to. I remember coming home from school and seeing everything unfold on the news with all those people losing their lives. It felt so surreal with seeing parts of the twin towers and fire engine with the naked eye.
    1 person found this review helpful 👍

  • 5/5 James M. 6 months ago on Google
    I was 12 years old and watched 911 happen live on TV from Ireland. I remember I was on my lunch break from school and a friend of mine from up the street came banging on my door to turn on the TV. We couldn't believe what we were watching. This is a pretty harrowing place that brings home the tragedy of that day. It's an absolute must visit if you're in new york. Be advised you may find the experience to be quite emotional. They play messages from the loved ones of the victims and answering machine messages from those who died that day as you walk around the museum.
    1 person found this review helpful 👍

  • 5/5 Ada K. 6 months ago on Google
    I waited so long to visit that place. I couldnt wait to pay my respect to victism of 9/11. It was my first place I went to when arrived to NY. I found it a lot interesting place but definitely not for traveling purpose. It is memorable place. Sit down and give your respect for what happened then. I couldn't stop my tears when I was thinking about 9/11. In the museum there is few places that you must not take any photos or videos. That places are the most interesting, they give you chance to STOP AND THINK. I will come back soon.
    1 person found this review helpful 👍

  • 5/5 J E. 6 months ago on Google
    Where were you on 9/11? I visited the Twin Towers when I was young. This was my first time at the Memorial. The cascades brought me serenity and peace. The Museum has lots of footage and will take time walking through. If you purchase the audio with it, give yourself plenty more time. I was there 5 hours without the audio. There is plenty to see, read and learn. It is heart wrenching! Make sure you purchase tix ahead of time as waiting times can vary from 30 minutes and on. If you’re a family of 2 adults and 2 or 3 kids, purchase the family option as it is the best value. While you’re there, stop by St. Paul’s Chapel and the Oculus.
    1 person found this review helpful 👍

  • 5/5 Missy R. 5 months ago on Google
    It's hard to find words to describe the experience. It's terrible that the new tower and museum exists rather than what was originally there. 9/11 is one of those days you cannot possibly forget, I certainly won't. Those that were tasked with the impossible job of designing and creating the fountains, museum, and tower deserve high praise as I feel they did an incredible job with a beyond difficult task. Although very difficult to see some of it, it is a must see. The museum was beautiful, and staff wonderful.
    1 person found this review helpful 👍

  • 5/5 Ayaan P. 4 months ago on Google
    Gut Wrenching and soul scorching. If you visit, prepare to see the extremities of human nature. The resilience of New Yorkers and the work done by the firefighters, the coming together in the worst time in what felt like a city under siege, a monument to humans around and a statement of solidarity, kindness and compassion over hate and destruction. A lesson for future generations and a reason to know to live in peace and harmony. We can only hope we get better as a society and never have to see another day like this again.
    1 person found this review helpful 👍

  • 5/5 Kathy M. 4 months ago on Google
    Very respectfully quiet and sombre around the memorial. No traffic. I felt really emotional when I first arrived. The design of the memorial itself, I thought, is very poignant and thought provoking. It was one place we both felt we had to visit when in NYC, and I'm glad we did. Definitely a must see if you're in NYC.
    1 person found this review helpful 👍

  • 5/5 Cindy R. 4 months ago on Google
    I didn’t expect to be brought to tears over most of the displays……..but, I was. Especially the room where families are saying the name of who died and telling a short story about them. Thank goodness someone had the foresight to save all the artifacts. The museum is beautifully setup. I highly recommend going through the museum. It may take 2-3 hours. Take the train. It drops you right at the museum. DO NOT drive. Driving was a nightmare and parking was very hard to find.
    1 person found this review helpful 👍

  • 5/5 Jill D. 3 months ago on Google New
    I visited first thing on a Monday morning and it wasn't that busy when I arrived; it was when I left. Such a great experience though! There's a lot to see and read inside the museum, and the employees do a great job of describing the history of that day. It's not just an American experience either; there were people from all over, speaking various languages. It's something I think everyone should visit at least once.
    1 person found this review helpful 👍

  • 5/5 Mahmut B. 1 month ago on Google • 19 reviews New
    I found it incredibly beautiful and moving to witness. The concept of the unfilled void, dedicated to honoring the deceased, is deeply poignant. Being there evokes a profound sense of peace and reflection. A must-see in New York, as it encapsulates a tragic yet significant aspect of history. The musea is een must to see.

  • 5/5 LuzSelenia L. 3 years ago on Google
    Very poignant... some portions of the 9/11 story I wasnt aware of. Moving to be in the presence of the actual building and artifacts from that day. Tickets are very expensive. Should have a discounted rate for low income people because very important part of US history that all should have access to. Most impactful portion was speaking with an 81 year old volunteer, George, who was on the 48th fl of the north tower that day. Said having a hard time... makes me wonder if 8/11 survivors are supported as should be. I truly.hope so. True honor to meet George and hear his story. Most importantly, was able to introduce my son to him who now works across the street. I cant even imagine the horror of going through something like that esp now that my son is right there. So important to pass down to the younger generations the importance and significance of that day and how ot changed our lives forever. Believe I accomplished that for my children that day. #Grateful Sad exhibit, but important lesson not to be forgotten. Wish there were some more affordable options in the gift store. Also, not allowed to use flash there. Many exhibit areas were larger than life. Truly extraordinary documentation of that moment in time. Ty

  • 5/5 Hope L. 3 years ago on Google
    Very surreal and sad experience but incredibl experience! "NYC LOVE" WAS PUT INTO THIS MEMORIAL AND IT SHOWS....IT WAS ABSOLUTELY AMAZING. I visited today 2/26/21 and it was the anniversary of the 1st bombing in 1993 at the world trade centers.

  • 5/5 crystal c. 3 years ago on Google
    I had a great learning experience visiting the 911 Museum. I got emotional towards the very end of the tour. Many people visit to pay their respects for the lives lost. That day will be a day I will never forget. Please consider visiting and be respectful.

  • 1/5 Jimmy J. 3 years ago on Google
    Something just feels wrong about this place. I haven't done much hocking but I hope the money collected in this place some how goes to the families of the lost ones. I don't like the idea of making a museum of this tragic day. If you are a spiritual person you will feel the energy here is just different. I won't return.

  • 5/5 Life is b. 3 years ago on Google
    The first time visiting the memorial is a very beautiful, peaceful tribute to all the souls that we lost. And educational for the kids to see. Breathtaking on the design to remember all of the fallen.

  • 1/5 Aston r. 3 years ago on Google
    I think your missing a tower

  • 5/5 Tony B. 3 years ago on Google
    Great place to honor the people that was involved in this traggedy

  • 5/5 Moez B. 3 years ago on Google
    It is a sad place You can feel the innocent people soul

  • 5/5 Devin 3 years ago on Google
    Ein wichtiges und sehr gutes Museum! Dieser Tag gehört zu der jüngsten Geschichte der Stadt dazu und ist wichtig. In dem Museum kann man viele Stunden vergehen lassen und sich intensiv mit dem Tag beschäftigen. Pflichtprogramm.

  • 5/5 Macarena A. 3 years ago on Google
    Es un lugar con mucha historia. Es emotivo ver la cantidad de nombres grabados en el memorial. Tsntas vidas perdidas y siempre encontrarán una rosa blanca en memoria de uno de ellos

  • 5/5 Andrea L. 3 years ago on Google
    非常值得去,展覽很震撼,建議預留最少1小時參觀

  • 5/5 Paul S. 3 years ago on Google
    Awesome place. Respectively done.

  • 5/5 Christian O. 3 years ago on Google
    (Translated by Google) Respect for the people who gave their lives And a Great place to experience And a place that must absolutely remind us of this gruesome memory When you are there, it comes to what you did that day I myself was at work in Greenland and saw 2planes live on TV Made a call to my friend at Thule base But only I think we are in war calls later Never forget that Day HONOR BE YOUR MEMORIES❣🇩🇰🇺🇲❣ (Original) Respekt for de mennesker der gav deres liv Og et Fantastisk sted at opleve Og et sted der absolut må minde os om dette grufulde minde Når man er der kommer det til en hvad man lavede den dag Jeg selv var på arbejde på Grønland og så 2fly direkte på Tv Lavede et opkald til min ven på Thule basen Men eneste Jeg Tror vi er i krig ringer senere Glemmer aldrig den Dag ÆRE VÆRE DERES MINDER❣🇩🇰🇺🇲❣

  • 5/5 RALYNN B. 3 years ago on Google
    Very humbling

  • 5/5 Eduardo L. 3 years ago on Google
    Wonderful experience! A MUST go museum. It submerges yourself into the 9/11 moment and no words can express that feeling. I honestly have no words to describe it, just go you will no regret it.

  • 5/5 Marg F. 3 years ago on Google
    If there is one thing you must see in NY, it’s this.

  • 1/5 Kaila New Y. 3 years ago on Google
    Had to walk all the way around

  • 5/5 David R. 3 years ago on Google
    (Translated by Google) ❤️ (Original) ❤️

  • 5/5 michaelmvm 2. 3 years ago on Google
    solemn but beautiful place

  • 5/5 spar 3 years ago on Google
    not many planes in sight...

  • 5/5 Andres G. 3 years ago on Google
    (Translated by Google) Magical! (Original) Magico!

  • 5/5 Chris W. 3 years ago on Google
    Extremely peaceful and beautiful.

  • 5/5 Corin D. 3 years ago on Google
    Very moving and personal tribute to everyone effected by the events of 9/11. Put together in a way to be historically educational as time passes.

  • 5/5 omer arboleda b. 3 years ago on Google
    (Translated by Google) The tribute was very nice, but what happened here that day was very sad 🙏 (Original) Muy lindo el homenaje, pero fue muy triste lo que aquí se vivió ese día 🙏

  • 1/5 mike b. 3 years ago on Google
    The barrier around the pools are extremely inconvenient. There is 1 entrance and 1 exit not anywhere near each other. Poor design. When I leave the freedom tower and want to see the memorial pool, but it’s gated off. I have to pass the pool, take a 8 minute walk just to see what was right in front of me. Illogical

  • 5/5 alicia g. 3 years ago on Google
    memorable

  • 5/5 Kevin H. 3 years ago on Google
    Really cool experience

  • 5/5 Rebecca W. 3 years ago on Google
    Extremely well done can't miss!!

  • 5/5 Robbie P. 3 years ago on Google
    Such a great memorial. Very well done. The guides were so nice and helpful. My family thoroughly enjoyed our visit and learned so much more. Highly recommend a visit here. #neverforget.

  • 5/5 Rohit N. 3 years ago on Google
    Overwhelming, intense and poignant. A lesson in life, a lesson in time. A definite must visit

  • 5/5 Claudio S. 3 years ago on Google
    (Translated by Google) A place to reflect! (Original) Un lugar para reflexionar!!

  • 5/5 William C. 3 years ago on Google
    (Translated by Google) Important itinerary ... (Original) Importante roteiro...

  • 5/5 Jay Jay B. 3 years ago on Google
    So Sad

  • 5/5 Aster C. 3 years ago on Google
    (Translated by Google) On September 11, 2001, the World Trade Center 1-2 was demolished due to the collapse of the twin towers and made into a green park. A large fountain is placed on the site of the collapse of the building and the victims' names are written. (Original) 2001년 9월 11일 세계무역센터 1~2 쌍둥이 빌딩의 붕괴로 인해 철거되어 녹지 공원으로 만들어졌다.빌딩이 붕괴된 그 자리에는 대형 분수가 놓여져 있고,희생자들의 성명이 적혀져 있다.

  • 5/5 Amber T. 3 years ago on Google
    Beautiful memorial built for victims

  • 4/5 African G. 3 years ago on Google
    I would love to go and see this 9/11 museum. which is my born day. Seen this info on this place from watching the view, especially from seeing the pictures and reading the reviews online looks good.

  • 5/5 GhostSavage_tw 3 years ago on Google
    (Translated by Google) Just beautiful, unfortunately, you don't have many photos from the museum, but it's perfectly understandable (Original) Einfach nur schön man hat leider nicht viele Fotos aus dem Museum aber es ist vollkommen verständlich

  • 5/5 Gicela M. 3 years ago on Google
    (Translated by Google) It is attractive place I loved it (Original) Es atractivo lugar me encantó

  • 5/5 Wade P. 2 years ago on Google
    The meaning of the memorial is profound. The exhibits and the layout were thoughtfully composed. The variety of the displays had something accessible for a diverse crowd to experience.

  • 5/5 Eric T. 2 years ago on Google
    Signed up online for a Tour of the Museum. When I first arrived, I walked through the Memorial outside. I then walked through the Museum, taking lots of pictures (no flash allowed). No pictures allowed in the Memorial Exhibition (of those who lost their lives). Finally I took the Tour of the Museum which provided lots of insights and back stories of the displays and the events of 9/11/2001. Tip 1 - If you have any reservation, you can get expedited entry to the Museum - just tell the attendants that you have a tour reservation. Tip 2 - Great Museum Store! Note: As of the date of this review (10/21), all visitors age 12 and older need to show proof of vaccination against COVID-19 in order to enter the Museum. The 911 Museum is absolutely incredible!!! It does an amazing job of chronicling the events on and surrounding 9/11/2001. But there is something more than just the incredible exhibits and artifacts... there's almost like a solemn reverence that permeates everything. When you're there you are on hallowed ground. The 911 Museum is a must see and must experience for everyone!

  • 5/5 Robert A. 2 years ago on Google
    This was an amazing experience which brings back a flood of emotions, thoughts, anger and peace. Please set aside 2 hours minimum to go through the place, 3 would be my suggestion. So many things to read and see, memorial of fallen heros was real to see faces and stories to names. I would avoid bringing little ones to this not for anything bad just keep the ambiance in peace. Places echos so little ones can be disruptive.

  • 5/5 Christos K. 1 year ago on Google
    The Museum helped us gain more knowledge about the terrible event. Be prepared, you will be emotional, sad, mad, afraid...

  • 5/5 Guy T. 1 year ago on Google
    Incredible. Captures all aspects of the day, the aftermath and emotions of it all.

  • 5/5 Orla 1 year ago on Google
    A lovely place to remember all those passed in the awful attack deffo reccomend

  • 5/5 B M. 11 months ago on Google
    It took 22 years to finally come here. It did nothing but give me goose bumps based on the sheer scale and detail to commemorate all who had lost their lives during 9/11. Keep an eye-out for the white roses around the memorial. Volunteers go out every day (no matter what) to put them on the names of the people who's birthday it was.

  • 5/5 daniel d. 9 months ago on Google
    A profound and moving experience. I was far more emotional than I expected given the time elapsed since 9/11; I hadn't been back to the site since then. I went to Ground Zero the night of as part of a mental health team and continue to treat 9/11 responders today. There's not much more I really want to say or that really needs to be said.

  • 5/5 Martin S. 9 months ago on Google
    The museum is very somber place and well designed, as it incorporates original spaces and is naturally filled with touching and captivating exhibits. Plan for 1.5-3 hours, depending on how many details and stories you want to read about in depth. No photography or video is allowed in the most moving exhibit of the museum; you need to see it for yourself. Never forget.

  • 5/5 Claudia Camila Perez L. 8 months ago on Google
    An incredible place, you feel a lot of peace. When you get to the waterfalls it is impressive how the names of the victims of that fateful day are embodied. To one side of the Towers there is a small park, where you can go up for free and enjoy the views. I recommend that you go and leave your donations to the Museum that is located there.

  • 5/5 zz n. 8 months ago on Google
    Stepping into the World Trade Center Memorial in the heart of New York City, a wave of solemnity washed over me. The hallowed grounds, once the site of unimaginable tragedy, now stood as a powerful symbol of resilience and remembrance. As I traced the names etched in bronze, honoring the lives lost on that fateful day, emotions surged through me. The twin reflecting pools, cascading waterfalls where the towers once stood, exuded a profound sense of peace amidst the bustling city. Surrounded by the elegant One World Trade Center, the visit was a poignant reminder of humanity's capacity to heal, honor, and unite in the face of adversity.

  • 5/5 Bravo Z. 8 months ago on Google
    The museum is a must see. It is good to be reminded what we went through as a nation. Very informative and i recommend using the audio guided tour for $10. You’re given an old iPod with headphones and you click through each section as you walk the museum. They also have a kid friendly version for the audio tour. Took us about 3-4hrs to complete.

  • 5/5 Aaron R. 8 months ago on Google
    A wonderful tribute and museum. If you've never been, I highly recommend spending some time here. I didn't do the guided mission tour, not probably would have in retrospect. And just a quick note, taking pictures at the memorial is fine, but maybe rethink the selfie. This is a somber place that requests quiet contemplation. It's not a place to take pictures of yourself to generate social media likes.

  • 5/5 Lori L. 8 months ago on Google
    This is an experience everyone should have. The memorial is very special and moving, and the museum is life-changing. Take your time and allow 90-120 minutes to walk through. Get the audio. Take a seat and really take it in.

  • 5/5 Alyce G. 7 months ago on Google
    This was a very emotional experience for all of us. Beautifully done (although I always wondered why they didn't build the twin towers again) the 9/11 memorial is something for all New Yorkers to see. We all remember where we were that day. We all remember the phone lines being too busy to find each other. We all remember finally locating each other and we remember those who would never be located. NYC is the greatest city in the world because it has embraced us all and given us a backbone like no other city can do. Honor your city and make the trip to the memorial. You will truly feel a part of what we all experienced that day (and for years after) and the love that we all shared.

  • 5/5 Chris S. 8 months ago on Google
    This was an incredible and informative commemoration of this horrific event in American history. It was moving to see personal of those lost and those impacted by the tragedy. The preservation of pieces from the towers and the user of these artifacts in telling stories of the event and its aftermath, is thoughtful and powerful. We spent two hours here and would recommend at least another hour to truly take in the whole experience.

  • 5/5 Darrell V. 7 months ago on Google
    I found the 9/11 memorial to be a very spiritual place.🙏. Yet, very informative as our guide took us around. I learnt more about what happened on that fateful day, and how many people escaped! The memorial is very tastefully done, in respect to those loved ones lost! May they all never be forgotten! 🙏💔😪

  • 5/5 Johnny P. 9 months ago on Google
    This place had a significant impact on me. I also Joined the military and lost many brothers and sisters overseas. To see where is all started and what we were fighting for made this visit worth it. WE WILL NEVER FORGET. This was a focal point for my visit to New York and I was very pleased and happy with how it was all put together. I hope ever gets to visit here and experience the true and sad impact this had on everyone’s lives. Even to this day. Overall this was very good for family’s small or big. I will always recommend this to anyone who visits New York.

  • 5/5 gojuryu512 11 months ago on Google
    If you’re visiting NY, the 9/11 Memorial is something you must see. It was a very well presented, sombre memorial which was appropriate to the subject matter. I remember the day of 9/11 vividly having previously visited the Twin Towers in ‘93 so this was particularly poignant for me. I found the visit equally moving and informative with lots of personal artefacts (donated by families of the victims or found during the recovery operation). But they also explain in great detail the events of the day and provide personal accounts of people who were there. It really brought the horrific events to light and, I hope, is the type of ‘attraction’ I never have to visit again. Overall, it was a must-see, if heart-rendering and moving experience.

  • 5/5 Dennis H. 10 months ago on Google
    Lots to say about this visit. I’ve included a couple of very emotional pictures. One of the stairs that I have taken a time or two when I worked downtown for a number of years in the late 90s. Another picture of the name of one of our Lobby Security members that didn’t make it home when the South Tower fell into our building. This was 130 Liberty St. (Deutsche Bank) where the St. Nicholas Greek Orthodox Church now stands. Although our family had moved out of New York by the time 9/11 occurred, it was still very emotional to go through the exhibits. The museum was amazing the way it is laid out with each step of what occurred that faithful morning. I highly recommend getting tickets online. And plan to spend a number of hours as there is so much to take in.

  • 5/5 Rhonda G. 6 months ago on Google
    Wow. Painful, dignified, moving, respectful, educational. I want to go again because there's so much to see and hear. I will try a guided tour next time. There are rules about taking photos inside the museum. Also, across from the museum are whimsical statues of wildlife animals. Not sure if that's part of the experience but they certainly offer a contrast to the heaviness of the museum.

  • 5/5 Rob L. 6 months ago on Google
    I can't say much that others haven't said. This museum is such an emotional experience. I am so glad they had tissues all around the exhibits because we needed them on multiple occasions. The tears just kept on flowing. Hearing the phone calls from those on the airplanes, seeing children's pajamas recovered from the wreckage. So tragic. The museum is an unbelieve tribute to all those lost and those first responders who sacrificed so much that day. I recommend planning for at least 3 hours. If you really like to read everything, plan for longer. There is so much stuff to look at and read, it's almost overwhelming. The interactive exhibits were immersive. I truly felt like I was reliving that day again with the same raw emotion. I recommend when you go down the stairs to keep to the left and save the area to the right for the end. Going into the room full of photographs of all those who lost their lives just seems fitting as the last stop. Every 2,996 face had a family and a story. And the museum does a great job of telling those stories. I'm so thankful for everyone who had a hand in making this museum a reality. This really is a must see if you lived through 9/11. Just be prepared for the emotions. They will come back and hit you hard.

  • 5/5 Amy L. 6 months ago on Google
    My husband and I visited the 9/11 site Friday, 9/8/2023 during our vacation. It is a must. I was there many years ago and actually saw the twin towers. Until you see the two sites, the magnitude of the destruction can really escape you. We did not visit the actual museum (we lived through that time, its events and really did not want to see the tragedy again), but the memorial itself and the beautiful grounds were peaceful, appropriately respectful and emotional. The remembrance is wonderfully done.

  • 5/5 Irek F. 6 months ago on Google
    A very important place for visitors to NYC. The place of the tragic terrorist attacks of 9/11, which we remember and must remember. A museum and a place of memory of people who died as a result of the attack and heroes such as firefighters, medics, policemen and many others who took part in the rescue operation and gave their lives to save others. I honor all those who suffered in this attack. Unbreakable heroes. Freedom, love and democracy will win.

  • 5/5 Philip L. 6 months ago on Google
    A museum unlike any other. It's a harrowing yet necessary experience. Extremely well done and contains several beautiful tributes to all those who lost their lives. A must-see when visiting NYC.

  • 5/5 Austin C. 5 months ago on Google
    Words can not describe how amazing this Museum is. It's haunting to walk on the grounds of the attacks, to see the actual remains of some of the towers, to see parts of the actual planes themselves. Some of the audio recordings you can listen to around the museum are chilling. It's hard not to get emotional walking around parts of the Museum honestly. A good portion doesn't allow photos, which is fine, it just makes it that much more special to be there.

  • 5/5 Donald D. 4 months ago on Google
    Just about everyone remembers where they were at on 9/11...To visit this spot and tour the memorial and museum, knowing what happened that day brings back so many memories , its hard not to be emotional. for me i had a sense of sadness and somberness while i was there. That feeling continued on for me when i went into the museum. You are actually at the bottom of one of the towers. you can walk around and see several of the larger items that were recovered. this includes a elevator motor, parts of the television tower and one of 2 firetrucks. At the center of the museum is the main display of personal items that were recovered along with personal stories, audio and video displays, along with other items recovered. THERE IS NO PICTURES ALLOWED IN THIS PART OF THE MESEUM, and the staff will make you aware of this ! Their is a gift store and the end as well. make sure you get your tickets ahead of time. i suggest doing this online of possible. Tickets are sold in time slots. Everything about this place needs to be experienced , it really is moving.

  • 5/5 Tony A. 4 months ago on Google
    Crazy to see this place in person. All though the Trade centers are no longer right here, you for sure can feel a certain type of energy. Love that they made it into a memorial for people to visit and show their love. Was sad and the people I was with had waterfalls of their own that were being created.. Was super emotional.. I was just a little kid when the attack happened and never really understood the degree of how serious it was, this really put it into perspective. I cannot believe how many people lost their lives during this tragic event. Really hurts my heart and goes to show how much more thankful people need to be in their current situation. You have to check this out if you haven't been before!!

  • 5/5 Wendy K. 4 months ago on Google
    This is a very emotional place and worth visiting for remembrance of all the people who lost their lives on that terrible day. The museum is a quiet, reflective space and has a touching tribute read out of every person who died there. The enormity of the building and damage is brought home when you are stood in a place where innocent people died and heroes gave their lives to help.

  • 5/5 Tamara V. 4 months ago on Google
    The opportunity to see and feel the somberness, the huge effect it had on New Yorkers was so real and truly pulls at the heart strings on this guided tour. Absolutely amazing, our guide Daniel was wonderful in his account of his personal experience as well as knowledge of the points of interest along the way. We then went to the museum, and then Observatory, the views are absolutely stunning!!! I used Viator to book it with, All access 9/11 tour, museum, and 1 World Observatory, you will be disappointed!

  • 4/5 Ocean P. 4 months ago on Google
    The museum captures the experience of those impacted by 9/11 with some real-life accounts of the day. A surreal experience.... Learning about the history of the towers, the original bombing in 1993, and then the events of 2001 really bring to life how fragile life can be. Frightening and engaging in equal measures. The museum is very well done, and there is lots to see. There is also a cafe on site, although we didn't visit. The whole museum is very accessible friendly.

  • 5/5 Micah W. 4 months ago on Google
    A moving exhibit and memorial, definitely worth the stop if you haven’t been. Outside, the memorial is immense, and can take some time to take it all in. Plan to get tickets in advance for the museum inside, as this can be a very popular location. Don’t forget to budget time to process and reflect!

  • 4/5 David A. 4 months ago on Google
    A very surreal experience.. The museum captures the experience of those impacted by 9/11 with some real-life accounts of the day. We decided to take the guided tours.. Learning about the history of the towers, the original bombing in 1993, and then the events of 2001 really bring to life how fragile life can be. Frightening and engaging in equal measures. The museum is very well done, and there is lots to see. There is also a cafe on site, although we didn't visit.

  • 5/5 Ryan B. 4 months ago on Google
    A very surreal experience when you think about the events of the date. The museum captures the experience of those impacted by 9/11 with some real-life accounts of the day. We decided to take the guided tours, which was definitely the right decision. Learning about the history of the towers, the original bombing in 1993, and then the events of 2001 really bring to life how fragile life can be. Frightening and engaging in equal measures. The museum is very well done, and there is lots to see. There is also a cafe on site, although we didn't visit. The whole museum is very accessible friendly.

  • 5/5 Lavi S. 3 months ago on Google New
    We visited the museum as part of a guided tour.  Booking the tour was a great move because we got a private and comprehensive explanation and orientation.  After the tour was over, we had enough time to explore the museum and memorial pools on our own.  The museum itself is a punch in the belly because it unfolds to you events that I observed in real life some 20 years ago.  This main hall. is very simple and basic, but shows the most important exhibits of 9/11.  Most of the findings can be seen in the side rooms that are more like a real museum.  You can easly spend 2 to 2.5 hours inside the museum and another hour at the pools, so plan to have a plenty of time.  The museum is very very busy with many many visitors so you have to be patient and respectful.  Buying tickets in advance is highly recommended.   The museum is completely wheelchair accessible and there is a coat room and a cafiteria. Taking pictures is only allowed at the main hall but not at the exhibits room.

  • 5/5 Jordan S. 3 months ago on Google New
    This was my first time at the 9/11 memorial and museum and it was a heartfelt experience. I booked tickets ahead of time which I think is a must as lineups were huge. I also signed up for the guided tour which was well worth it and full of useful information. There is so much to see and hear from that tragic day. I would allow yourself plenty of time to explore as I didn’t realize how big the museum was. There is a separate section where you cannot take photos but has lots of items found from that day which I think you could easily spend hours in. I will definitely be going back as I didn’t get the chance to really take everything in.

  • 5/5 Michele S. 3 months ago on Google New
    12/16/2023: Such a somber, yet educational memorial to the victims of 9/11. It was fascinating to see what has been preserved to tell the story in a very respectable way. One of the guides did a great job explaining why the towers collapsed and how helping others was, and still is, so important. Highly recommend visiting this memorial, especially with those not alive when it happened.

  • 5/5 jazmin a. 4 days ago on Google • 13 reviews New
    very interesting and moving, really informs and raises awareness


Call +1 212-312-8800 Open on Google Maps

Amenities


  • Accessibility
    • ✓️ Assistive hearing loop
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot

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