This place is designed to fail. We went thru this dirty, unsanitary, crowded, depressing place. We sleep on a gym floor for 3 weeks freezing, because it was extremely drafty, to get up in the morning to walk to another building. My family and I went thru this experience for nothing 12/2017 homeless, 2/2018 housed, 10/2018 homeless. There are programs that can really help that are not offered. My case manager passed assumed information to her supervisor which lead to us being homeless....after the supervisor was aware of the incorrect information she was given she didn't correct their hands. They need to be investigated. Food is trash!food poisoning if high in that facility.

Fairly sure they only help "certain" people if you catch my drift. To them, if it's white, it ain't right. Several workers commented several times about me "having no income" at that time. I am also fairly sure I was supposed to pay people there, in order to receive help, off the radar. They stole all of my mail and Obama phone too. Real scum working here. Bitter, condescending and nasty attitudes run amok. In fact, I've not known one person to be helped here, in any regard. It is more depressing, attempting to get help from these people. There is generally a lot of assistance in Cleveland for those of us experiencing homelessness, however it is extremely disjointed and more who you know, on getting any help. This place, and all of them in general are useless. You are going to have to figure it out yourself, if you can. Like I said, I got the feeling, because it was mentioned repeatedly, referring to money in many different scenarios, and me not having it then. The sole reason cited as me not being helped by any person I interacted with. People can draw their own conclusions. I certainly have made my own.

Out of my close to 10 years work in social services this was by far my best experience although they are very understaffed they take a great time in development of the staff they pay attention to making sure to avoid social worker burnouts I have a resiliency program and my clinical supervisors door was always open they really need to look at the rate of pay for case manager retention but the benefits time off development and sense of community that I received my close to two years working with Frontline services are unprecedented in almost every aspect of my career

Some of the staff here is VERY UNPROFESSIONAL. I work for a community service based program and while doing intake for a client his Case Manager Alisha Ross was very rude, unethical and unprofessional. If the Case Managers sole purpose is to assist their client with Self Sufficiency how or why would she be on the phone acting in the manner that she did. This looks very bad on your agency as a whole.

In December of 2018 I attempted suicide by cop.After I was released by a behavioral center I was referred to Frontline services to get the help that I needed. I was evaluated and assigned a Therapist ( Djuana Smith ).I received therapy for more then a year and now I am a successful motivational speaker.

They don't listen to the parents, believe that they know what's best, and when the child does what the parent said would happen, they want to report ypu to DCFS. We are mandated reporters they say. Mandate that you listen to the parents whenever they call you for help. They reported lies, and created an even larger crisis for my family-including job security!!! There was nothing to report. I called you. I put together a safety team. All you needed to do was request residential. That's it!!! I told you LAST YEAR what would happen, if my child wasn't placed in residential. IT HAPPENED! SO THIS IS ON YOU FRONTLINE-GREGG!! THANKS FOR COLLAPSING MY FAMILY!!

Called in the day before and asked if psychiatric services were available. The spokesperson lied and they were. After a 2 hour bus ride, I came down there, only to be met with the worst unprofessionalism I've ever seen in a mental health facility. I was handed a packet and told to contact other services. Never coming back here.

Went to talk to Jermaine cliff client rights officer he was very ruled and disrespectful l asked .for a supervisor he stated he will see .As a client been since 2015 l have the right to report any wrong doing or how l was mistreated and put out why do Frontline staff's mistreated the homeless and the mental illness I'm a witness hope l can have a conference with the director or the Ceo of this program also will be going down other Avenue to advocate for the homeless and mental health to draw the line to get us the help that we needs. Thank you

Nicki and Anjelica of Cleveland and Lake county have helped my family so much!!! What a blessing. Thank you ladies for helping my family !

This place is for mental health Helps people with a Shrink, meds,nurse,counselor's an so much more. If you or you know someone who needs mental health services. Go there

They great with me and all my needs

The crisis hotline worker Greg was off putting. Seemed like he didn’t care much or want to actually be there doing the job. Acted as if in a hurry to end call. Definitely did not seem like he genuinely cared. Sad but true. Yikes please train your employees better, hire better or get volunteers who actually have good listening skills along with the ability to show compassion to hurting suicidal people.

This Place has the right programs, just the wrong ppl working to help[ ppl.my case worker never show up for appointments, he was rude, hateful to me at all times. when he made sexual advances at me and other females, he blame it on my mental illness.. he was never fired..

I have been with Frontline Services for about seven years and I continually go because they wanted to Most helpful places that Cleveland, Ohio has to offer, especially to the homeless and Mentally ill

It sadden me how them caseworkers and staff ,supervisors do mental health clients and the homeless l witness it for myself will get with with the necessary people to stop this kind of treatment use to be a great program but not now my rights was denied to talk to a supervisor to report my complaint l am no understanding whatsoever.