My membership term had ended and I was no longer under contract and I had made every payment on time. The club closed their jacuzzi facilities and I have been on long term sick leave, so I haven't used the club for a few months. For these reasons I requested an immediate cancellation. I was refused immediate cancellation by the manager James Chandler, despite providing every bit of evidence. The manager was adamant that I had to provide a final month's payment. I emailed to notify that unless my membership was cancelled with immediate effect, I would be cancelling it through my bank. They did not respond. I then recieved a call to say my account was in arrears, meaning that this could now affect my credit rating, as I had technically missed a direct debit payment. After making complaint to head office I was emailed back by the manager to accept my membership cancellation today. Why make me, someone who is unwell and sick, go through all this? Why put someone sick through the wringer this way? Only to grant my initial request anyway. Is this what they call compassionate customer service? If this has affected my credit score, I will be taking them to court. How incredibly thoughtless and careless of them to treat paying customers this way. I am appalled and outraged. I am now making a formal complaint through head office and I want reassurance that my credit score is not affected.

A nice place, staff were great, I came here as a one off from my regular site and found that you need to bring you own padlock for the lockers. Staff were kind enough to let me borrow one of theirs. I do wish that all branches had a bit more consistency though with lockers, last week i went to a different branch and needed a £1 coin which i didn't have, so was sure to bring it to this one which I was wrong about. My base gym has a coded system for lockers. So I've been to 3 different gyms in a week all with different locker systems. I only used the pool and sauna facilities and didn't have a look at the gym. Pool is large and heated with a nice armosphere. My issue is that the pool isn't divided into lanes. There's one lane (which is usually meant for lessons) and then the rest of the pool is open. People don't often come to these places just to splash in the water (especially at 7am) so why not divide the whole pool into lanes. Its evidently an issue as so many people clearly wanted to use the one lane but it was a little busy. Showers and changing rooms were fine and I really like the sauna here, very spacious and a good temperature.

Dear Sir/Madam, I am writing to express my disappointment with the customer service at your gym. On 3rd June, I encountered a group of three individuals at the swimming pool who were causing disturbance and being intimidating to other customers. These individuals were splashing around in the pool and behaving in a manner which was clearly not appropriate. I approached the receptionist to seek assistance in resolving the issue. However, to my dismay, the receptionist was not able to offer any immediate help to address the situation. Given the nature of the disturbance caused by the three individuals, it was concerning that the receptionist did not escalate the matter or call security to deal with it. This resulted in a sense of fear and anxiety amongst the other customers at the pool. Moreover, the customer service at the gym is overall subpar, and I expected better from a well-established gym like yours. As a customer, I value a safe and peaceful environment, and the actions of the three individuals were not acceptable in the setting of a gym. I am therefore writing this complaint to request that your customer service teams be enhanced to ensure that situations like this are addressed promptly and effectively. Additionally, the pool area needs more supervision to prevent such incidents from occurring in the future.

After 1.5 years paying my monthly fee in Nuffield and I never felt bad treated by the personnel. I used to go to Angel Gym and there people are always lovely. In here the second time I came a member of the stuff was very comfortable talking with the receptionist and I asked to leave my kick scooter in reception as I always do in Angel. Here the man says - you can but there is not insurance for that here. Then when I asked for using a second towel he treated me as stupid and told me Islington branch is another place here we have our rules so you can’t get a second towel. I fortunately you need to put one star to rate this place. This gym deserves a 0. I never want to rate a place badly because of one person but if I don’t nothing changes and I am paying money in here.

Staff is amazing really helpful really kind and patient. Not busy place like david lloyds really nice showers and changing rooms. Sauna steam room its all good size. Relaxing quite place to relax👍👍

Really disappointing facilities. Machines that clearly need updating and cleaning. Swimming pool is dirty, sauna is filthy and changing rooms look like they belong in the 90’s. Not sure how they can charge £87 for a membership. Desperately needs modernising

Swimming pool is quite small and always busy. Classes always over subscribed after about 5 mins of being available online. Facilities looking a bit tired now and in need of refreshing. It used to be much better but they've clearly oversubscribed their membership base and haven't invested in that facilitates. Hardly use my membership now as I can never book on classes. Was kicked in the pool by a woman and she didn't want to share a lane with me. Can't wait to come out of my contract so I can leave.

Small stuffy gym with poor equipment choices and overpriced membership. The pro’s: -has a pool and sauna -Good for Yoga and Body Balance classes The cons: - The whole decor is outdated - You can tell whoever designed the gym hasn’t trained a day in his/her life. Half the machines are pointless (much better alternatives out there / trains a muscle in an uncomfortable ROM etc), whilst they are lacking what I would see as key equipment. - The ceiling is so low that you can’t overhead press, can’t do a full ROM pull-up without hitting your head etc. I can’t even stand up fully in the deadlift area. Yes that’s right! I’m unable to stand up in a public gym 😩💀 - The heavy bag is too low for me to use - Fairly limited classes. The Yoga and Body Balance classes are good. However, there’s very little of interest in the evenings which is when I’d like to train. - The thick concrete walls block out phone signal and there’s no wifi. This leaves you without music if you use a streaming service. - The gym closes at 8pm on Sunday. Overall, this is an average gym compared to others. However, if I compare it only to others in the same price range it is the worst I’ve visited. It would be nice if another company bought this place, scrapped the pool and extended the gym area. Update 3/5/2022: I put in a request to cancel my membership and eventhough I’ve been paying extra for a monthly contract I have been forced to pay for the next 2-months membership. After querying it the manager was pretty useless. This is without a doubt the worst gym I have dealt with.

Warning do not sign up to be a member of this gym. There are many others better and cheaper! Limited equipment and odd shaped gym. Tired looking, dirty, disgusting gym and with very poor, bad service. Was given misinformation by “manager” Anthony and his staff. They chose to close the sauna area down early before time and pretended their times had changed. Different staff gave me different times and members I spoke to did not know about any changes to the times. They are basically liars, lazy and treating members like dirt and want to get rid of you ASAP. The gym is a joke, an embarrassment to Nuffields. No wonder why Virgin decided to dump it.

The centre is extremely oversubscribed for its small size and this leads to a host of problems with overcrowding. On the gym floor itself it is a frequent occurrence that all stations will be occupied and backed up with demand, leading to tedious and frustrating periods of waiting around during a workout, and there is very little space on the gym floor even to stand around and wait. Once using a station I also find there is very limited space to move and I am constantly watching my back to ensure I don't collide with another member. Similarly, the pool is often at maximum capacity for practical swimming; any more than five people and I find I'm colliding with others. On more than one occasion, I have had a member request (even insist) to share the single lane at the far side of the pool with me, which is simply not practical. The demand on classes is also extremely frustrating, with classes becoming fully booked often within hours of becoming available. This leads to a never-ending game of chicken with the wait list and it is clear there is a culture of book first cancel later among most members, making it very hard to plan class attendance in advance. When I am able to attend, the small size of the studio means that at its maximum capacity (a mere 20) it is again extremely hard to work out effectively without tripping over other members. All of these factors combined mean that visiting the gym becomes a question of which activity I can practically do at any given time rather than what I would like to do, and it certainly makes it almost impossible to follow any preset fitness plan. Indeed my fitness plan now largely revolves around what I think I can get away with. Despite being on a peak hours membership, I find myself often arranging my time around the quiet hours at the gym and even then I find myself frequently leaving early in frustration. Beyond overcrowding, I also find the gym facilities themselves to be significantly left wanting especially given the price of membership and the marketing towards the more luxury end of the market. Equipment on the gym floor is old and outdated. There are often parts missing, such as clamps and carabiners, and there are rarely enough weights to go around. The pool area is also extremely small given the number of members who wish to use it, and is further cluttered by a half-hearted scattering of deck chairs occupying a space barely wide enough to walk through. The removal of the hot tub after months of closure is also disappointing. The changing rooms like all other facilities are frequently overcrowded, such that I am regularly having to move around other members whilst getting changed. Further, the changing rooms are often dirty and unkempt and are almost always cold. The same is true of the coffee lounge at the front of the centre, and the air conditioning in the studio hardly works at all. When I signed up for Nuffield I did so conscious that I was paying a premium above other gyms in the area for a more relaxing and luxury experience. In the time since joining, Nuffield has risen the price of my membership and yet the experience I have upon every visit is the opposite of relaxing or rejuvenating. Visiting the gym is now a source of stress and annoyance such that my visits have steadily become shorter and less frequent and I have resorted to cancelling my annual membership early.

Do not bother. Nuffield is Great but go to Chingford (Massive Sauna, Steam and Swimming pool, 2 Jacuzzi, and more Gym Equipment. Enfield Sydney Road will not be your money worth there is always something infix. Sauna, Steam and Jacuzzi had a problem toke them a couple of months to fix. The pandemic has been over a year and now they decide to fix the Steam which will take a couple of months. Sauna is small, Steam is small. Less equipment they reduce a couple of Equipment and just hogged the place up with a Treadmill. They have the Nuffield Brand but not living up to the standard. Chingford will be ur money worth for your 74 or 60-pound membership.

This used to be my home club, I visited again after 2 years to find that they no longer provide towels and apparently this is permanent. No idea why as other Nuffields do still provide towels. Men's changing rooms in particular are small and quite run down. Gym floor is ok, although equipment is slightly outdated vs other clubs (personally not too fussed about that as it does the job). Pool area is really nice..it has a cozy feel. Staff are really nice.

Pretty average - but best of a poor selection in Enfield; it's poor value for money versus the likes of Reading or Central locations (Nuffield like for like). The aircon is never on (or broken or ineffective - unsure which) and their "one towel" policy is a bit of a joke when they expect c£140 a month for a couple - also curiously applied, if you visit 12 times a week, 12 towels? But visit once and take 2 towels - not okay. The gym is tired, the changing rooms are ancient and the facilities old (running machines for instance, broken fans, and very old technology compared to others). The gym is a strange layout with no windows (nothing they can do - but again, the value for money point) - but as mentioned above, nothing is as bad as the aircon, the air is often stale or sweaty, not particularly nice. Would I recommend? I'd shrug my shoulders and ask where else. The proximity to the station drives me reluctantly to staying a member, but unless you like the location, my wife having used both recommends David Lloyd.

Avoid. Prices increase whenever they feel like it. With NO improvements made to any facilities or equipment. Yet, they've removed facilities and still increasing prices... yet no explanation or reasoning. Absolutely disgraceful.

Not much area for actual weightlifting. Barely any mirrors in the gym to check form. No towels provided like other Nuffield Healths. No parking. Feels out-dated.

Free weights area is very small. One squat rack, Smith machine and couple of benches. I went during the day but can imagine that there is not enough space in the evenings. Machines are really old and out of date. Best to sign up to pure gym if you can. Changing rooms are extremely hot as they have no air conditioning. This gym justification for its high price is just wrong. Swimming pool, sauna and steam room were very good though.

The two stars are for the sauna, swim area also the cleaning is very good. The staff acknowledge you as you walk in which is great. No kids, which is rare for a gym with a pool. However, the gym is terrible 😣 the equipment is old and dated. Once even staining my leggings, also missing new equipment like a stair master. Lack of space does not help! For the price it’s just not up to par but isn’t too busy which is good. If you into classes. Am really thinking to move to Chingford branch which is cheaper and has better facilities, new equipment and even a cafe. However it is really busy. Definitely in two minds, hopefully Enfield announce a refurb to the gym and even the changing area🙏

Used to be a lot better

Small quirky, adults only, gym and pool with professional, friendly staff always willing to help. Range of classes is good but you have to book up quickly as they soon fill up. Members and instructors are also friendly and I enjoy my visits. Facilities are mainly clean although it would be great if a better more attention could be paid to changing rooms at very busy times. Towels seem to be a bit of an issue here with one (and only one) towel per visit. They are quite small and a challenge which is a nightmare if you have long hair and are going for a swim.

Wanted to know if there is a Pull-up bar and Dip-bar at the gym as I do a lot of calisthenics.

Gym is great. But maintenance is lacking. And when things are broken your membership remains the same.

I've recently moved to the area and called up to see if there was an option for a free day trial. Instantly shut down by the guy on the phone. They just wanted to get off the phone as quickly as possible. Cheers 👍🏼

Service is excellent. Care with Fungus haven (use a fungal preventative if you use their changing room and value your toes).

I have never experienced a business that relies on membership so poorly run. They change the membership rules or make them up as they go along. My experience at this club have been raised at to head office.

Stay Fit...

4.5 + actually. Medium sized gym with lots of free classes,plus pool ,sauna etc.Very friendly gym, supportive , friendly staff. You can park locally for free if you are prepared to walk for five minutes.Gym has suffered from high staff turnover which is why it does not get 5 stars, with a little joined up management it would be perfect. More expensive than 'gym only gyms' but good value compared to the local D Lloyd.

The equipment is old and machines tired looking, unfriendly staff unless perhaps you’re paying for private PT sessions, no towels or perks given Nuffield are supposedly the ‘top end’ of gyms locally and the machines are usually dirty and covered in sweat marks. As soon as it gets to a certain time in the evening - ie closing time, suddenly machines/tvs switched off and your made to feel like an inconvenience for still being there despite another 20 mins till closing time! I’m only here purely for the location but currently looking at other options where I can get more for my money and made to feel welcome.

Clean, nice friendly staff and lots of classes

Needs some refurb but great when sauna steam is working

awesome

Recommended, no kids!

Great gym.

Swimming pool closed.

Good facilities, well kept locker rooms, sauna is decent standard

Attended gym at 9.15pm. Fully aware that the site closes at 10pm. Wanted to have a quick sauna and steam. At 9.30pm was told by cleaners while in the steam room that I would have to leave as they arr closing. Fully appreciate the area needs to be shut down and cleaned but 9.45pm is reasonable. 30 mins is not! A lady manager came down and said this is how things are done and they have different rules to my home branch Frien Barnet! Really pathetic behaviour that needs to be highlighted.

Awesome swimming pool, sauna and jacuzzi. Cute little gym. Very professional staff I love all the glasses and boxing as well. So happy. The only bad thing is the price...too expensive.

clean gym, great equipment.

Helpful staff with good facilities. Some improvement would make this place great, e.g. The cardio machines don't have heart rate functionality working and the quality of towels. I strongly feel they should be improved. Otherwise, I'm happy with the gym. The best pool, steam and sauna in town.

Friendly PTs & staff, not too busy, great classes. Excellent equipment. Lovely pool, jacuzzi, sauna and steam room. Appears to get cleaned often except for the studio room floor and mats. Two towels would be great when using the pool, sauna, etc and for the price paying. Overall a pretty great gym for all, newbies and fitness pros.

Great gym, helpful staff and clean

Loved it great and friendly gym , never really busy , the yoga is very good

I have attended this place for my physiotharapy session. It was fantastic and full of information; the reception staff were wonderful and friendly. It surely made me want to come again and sign up for the gym. Tidy, clean, friendly. Excellent !

This is gym with absolutely horrendous service . Won't let you in despite having a membership just going to stick to Wimbledon branch.

Gym equipment is tired and needs replacing; as a long standing member I remember when it was renewed - 10 years+ ago.,.. time to change guys!

Staff members utterly disgusting customer service. Avoid at all costs, pay a little bit more elsewhere. Was so disgusted by receptionist Anthony attitude I walked back out and decided to go elsewhere. AVOID!

great club staff friendly and helpful

Friendly staff,

Love the pool and steam. Nice facilities.

Calming and relaxing swim sauna steam and jacuzzi so good staff friendly too

Great place to have your medical very knowledgeable staff.

Good gym, friendly staff, good facilities. Not your typical overcrowded gym. Some of the equipment could be upgraded and no parking which can be a pain.

Excellent equipment and helpful staff. Steam room and sauna are very good and complement the facilities. Changing rooms spacious and clean. Lockers are free to use. Ample free parking on site.

Very friendly staff, make you feel welcome

Great place for workout and relax.

Staff is lovely and always ready to help. The facility is clean. However the weight room is freezing cold with air conditioning and it is always very busy and sometimes you have to queue to use the equipment. The changing room is always busy.

Good gym

Clean, tidy and lovely staff

Good qualify instructors

My father loves this gym and their pool. Big thanks for Lewis for his amazing service and really nice contact:) Jackie is also very helpful!

On the pricey side. Good swimming and sauna facilities, when the sauna and steam room are actually operational, they are closed very frequently. Unfortunately the gym is lacking in its equipment so there are better options. The staff are mostly friendly! The manager is not. Beware the cancellation fee, you have to cancel and notify them a month in advance so it's a way of them legally taking money if you no longer want a membership!

Terrible service/staff how can they have trials where you book a slot in time/date but when showing up they refuse entry because it’s abit busy, then they ask to return tomorrow where I had the exact same problem refused entry, such a waste of time. How do you expect to bring in customers when you turn them down twice absolutely stupid. And if it is too busy contact customers or unable for people to book in that slot online not wait till they show up at the door.

I have cancelled my membership after an year as it only caused me stress and anxiety. The staff is super rude and unprofessional. If you have any concerns, first they will outrightly deny that ever happened, then they will ask you to email management, and then Jackie from the management will always reply with the first statement as "I am sorry you feel that way" - such a passive aggressive way of treating customers. The classes are super loud despite requesting to lower the volume. Why do instructors there think that louder the volume in the class, fitter the bodies will be! Swimming pool is dirty and steam room is smelling of urine all the time. They have so much to work on but if they could simply improve their customer service to begin with, that will save them from customers leaving. Such a shame.

Old equipment needs updating. Lots of Machined out of order. Jacuzzi has been shut down. Music is always bad. A great place for older people to work out and socialise but not a motivational place to be inspired if you’re weight training