I’ve no idea what’s going on with Beauty Temple but this isn’t the first time I’ve had an issue with them. The staff have no professionalism whatsoever. I rang last week to get 2 little girls in to have their nails painted at the same time. When I got the confirmation I could only see one. So I messaged social media (they rarely answer the phone) I double checked to see if there was 2 bookings, someone checked and said yes. We arrived yesterday and a lady with dark hair said we’ve got lily booked in for a manicure, I said no it’s 2 little girls to have their fingers painted. I received an eye roll and told to take a seat. Whilst I was waiting numerous phone calls were being made to clients to move their appointments so I’m assuming they had a staff issue, it happens, but it happens every time I’ve been in. A lady came over and asked if the girls wanted to come over, they weren’t being done at the same time it was one after the other, which isn’t a big deal but it would of been nice to of been informed, as it was what I had asked for. I had to deal with a 7 year old constantly asking why she had to wait. One of the little girls had never had her nails painted before so she was really excited. The lady had zero interaction or made no effort with the little girls, she never spoke to them apart from asking them what colours they wanted. No customer service skills whatsoever. It’s simple, are you having a nice summer holiday, what have you been up to today. One little girls told the lady she wanted unicorn nails, the lady didn’t acknowledge her at all. You really shouldn’t be in that type of industry of you can’t communicate. I only took the girls there because I had credit from a previous complaint. I just wanted to use it up. Unfortunately I have a voucher I need to use as well. Like I say I’ve raised issues with this place many times. It’s a real shame because when they first started they were great. It appears the more salons they’ve opened the worse it’s got. It’s a lovely place to look at and appeals to little ones, the salon is beautiful, it’s what runs it that ruins it. Once the voucher is gone, I won’t be returning to any of these salons again.

All the staff are really friendly and approachable. Sammy does my nails and they have never looked so good. Her nail art is amazing and so neat and detailed and no challenge is too much! The gel lasts perfectly between appointments whereas it has lifted within a week or two from other salons! Sammy managed to fix my broken nail with no hassle at all, when she had finished they all looked perfect again! She is always so friendly and welcoming and full of fab suggestions.

My winter package was the most amazing and relaxing experience. A bit of everything for a great price. My massage was genuinely the best massage I’ve ever had! So personalised, with warm and welcoming members of staff. Thank you so much! I can’t wait to come back again!

Another beautiful set of nails from Sammy - She's so creative and executes her work to such a high quality. I love coming into the salon to spend time with her - she's so professional but also super friendly and great company. My nails last perfectly for a whole month with no lifting or chipping. Would never even consider going to anyone else.

Absolutely love my gorgeous gel bottle infill and nail art by Sammy. My nails look fantastic and I couldn’t recommend her enough. Thank you for your attention to detail. It’s always a pleasure to see you and see what designs you have for me x Another set of fab nails & nail art by Sammy 💅 Thank you x

Sammy does the best nails I’ve ever had! She always does the best nail art and is always up for trying something new. She’s so lovely as well and it’s so nice to sit and have a good catch up. Definitely recommend to anymore, plus the new salon is beaut!

Sammy is a fantastic Nail Technician. She always makes me feel special and creates wonderful nail art.

I had a super relaxing hot stone full massage today with Sarah. It was amazing, thank you very much. Friendly staff, very clean and hygienic. Got another appointment in three weeks time!! Can't wait xx