1/5 Cassa N. 2 years ago on Google
Need
improvement
in
management
system
especially
in
reservation.
When
reserving,
the
rest
house
failed
to
call
the
customer
if
the
room
reserved
are
still
occupied.
I
dont
even
understand
how
an
occupied
rooms
are
made
available
for
reservation.
The
management
need
to
know
that
there
are
people
who
came
from
far
like
Temburung
or
KB.
Luckily
not
all
branches
had
the
same
issue.
Serusop
branch,
bsb
branch
and
gadong
branch
managed
to
call
the
customer
to
notify
the
status
of
the
room
whether
it
is
still
occupied
or
need
time
for
cleaning
after
booking
via
phone
call
while
time
square
only
managed
to
notify
upon
arrival
at
the
lobby.
Whats
worst
was
the
unnecessary
argument
between
customer
and
management
regarding
the
reserved
room
that
was
still
occupied.
Itll
help
if
the
management
can
call
first
since
the
booking
was
available
on
the
website
and
it
was
3
hours
before
the
customer
arrival.
Isnt
that
why
phone
number
were
asked
when
signing
up
in
the
website
for
booking?
It
is
unnecessary
to
argue,asked
the
customer
to
cancel
instead
when
customer
already
arrived
and
tell
the
customer
its
a
busy
day
when
theres
nobody
queing
at
the
lobby
and
the
person
in
charge
only
sits.
Perhaps
you
would
say
the
manpower
might
not
be
enough
but
we
are
customers,
its
not
like
we
have
the
power
to
add
the
staff.
A
simple
one
minute
call
would
be
enough
instead
of
making
things
hard
for
the
customers
especially
those
with
kids.
Drove
almost
2
hours
and
waited
another
3
hours
upon
arrival
just
because
the
failure
of
time
square
branch
to
notify
the
customer
via
phonecall
or
text.
They
told
us
the
customer
was
late
for
check
out
and
yet
you
told
us
the
check
out
time
was
12pm.
Notify
the
customer
please.
Even
if
the
situation
is
not
going
in
your
favor
a
simple
apology
would
suffice.
Why
argue.
What
can
you
possibly
expect
customer
do?
Thats
your
job.
Doesnt
matter
how
hard
or
busy
it
is.
It
is
your
job.
Its
not
like
you
are
handling
mega
hotel
or
so.