AVOID!!!!! We stayed here for 2 nights and only as we were leaving we saw bed bugs all over the wall and in our beds. See the video! They have patterned bed sheets and carpet walls in a very old building. We told the staff and they offered to give us one nights refund but they lied about this as we have not received anything at all. They asked us not to post anything online but they have made no attempt to resolve this. The bites were horrible lasting 1.5 weeks and the lack of response from them is disgusting Avoid this place at all cost. it’s not worth the hassle and stress of bringing back bed bugs !!!

Hotel Mozart was absolutely awful. The room we got was super uncomfortable and had a really gross bathroom. The walls were paper thin and we could hear our neighbours alarm clock on his phone go off. Weird smell of cat piss lingering throughout… heater making loud and weird sounds. Nothing cosy about this place. While we didn’t see bed bugs during our search (I was scared to look more deeply because I knew by all the fabric everywhere it would be incredibly unnerving) my partner ended up being bit all over his back while we were there and developed an adverse reaction to the bites that affected the rest of our trip. The bedding was gross and didn’t smell clean or fresh~ weird misplaced linens. The towels for showers were literally hand towels. Felt more like a hostel. Just nasty.

The interesting decor, relatively friendly staff and excellent location are NOT at ALL enough to make up for the lack of cleanliness, bed bugs and leaking roof. 10/10 do NOT recommend - good for a stop-by if you’re in the mood for a laugh but do not be tempted to actually sleep there.

A very tired hotel in need of lot of maintenance. With Mice. Superb location, literally 100meters from the main town square, and interesting (Moroccan?) interior design. After that it was pretty terrible. The room was very cramped for 3 of us friends, the bathroom had a broken door handle and shower head, and no extractor fan so had an inevitable smell of mould. It was right onto a busy street with takeaways and restaurants open until 0200-0400 AM generating lots of noise through the single-glazed windows. The bedsheets were stained and had holes which we later found out was probably from a mouse in the room (which ate some food we had there). The breakfast was very basic OJ, coffee, bread and butter (no jams), which to be honest was bearable as there are plenty of great cafes nearby. But we saw (the same?) mouse crawling around on the floor of the breakfast room whilst we were eating. Captured this on video and screenshots are attached to this review. I wouldn't recommend this hotel unless you're after the most basic accomodation and literally just want somewhere to crash for the night. And don't mind sharing with rodents.

The hotel location was good as it was close to so many restaurants and historical places in Brussels However, we couldn't sleep until 3 am as the area was noisy. The room smelled of rose water, which I didn't like. The breakfast includes orange juice, tea, cheese, croissants, and jam. I didn't like the blanket as it didn't have a cover. Although there was an elevator, some stairs made it hard to carry our suitcase. The staff were friendly and kind. My husband couldn't get inside the hotel at 5 am and had to wait 10 minutes until someone saw him and let him in. Our room wasn't soundproof, and we could hear the next door snoring the whole night. Parking is changing around the hotel. I don't think it is a suitable area for a family with children as it is too noisy. This is an old building and needs renovation. Except for the location and staff, we didn't like anything else about this hotel.

The room is absolutely overrated I stayed there less than a day. No shampoo? No more fans, just 1 fan for 4 persons? Owner was friendly. I felt uncomfortable on the bed sleeping. This is not a joke. Like 240 euros/francs/dollars for this 1800 hotel? Not even worth 100. Location was good. And there is even bug in my drink? Now I am going to checkout. I got hurt because the toilet paper lid cut my fingers. It was under the toilet, please fix it. Don’t listen to the people who have said this hotel is good they are fake, my father suffered from the smell of cigarettes.

Nothing can be liked about the room and the Hotel. Shocking to see this kind of hotel and this kind of room. The whole Hotel was stinking like a sewage storage. The beds and pillows were of sub-standard, uncomfortable, saggy, stinky, dirty. The breakfast is really unbelievable with insects on the juice and breakfast bread. it was just kept openly for the guests to come and eat.... what kind of standard is this hotel? is it even qualified to be called as HOTEL and charge 240 € per night??????? I have never ever stayed such a xxx rated hotel with such a stinky and unhygienic hotel. I worry that anyone can fall sick with such kind of bacteria filled in that hotel.

What kind of idiot leaves a piano out in the street for drunk people to hammer on all night? If that wasn't bad enough the beds were infested with bed bugs, picture was falling off the wall above a bed, headboards weren't attached to the beds and fell over, bathroom was unventilated and lino peeling. To cap off a miserable experience the breakfast staff were rudely and loudly fighting in the morning and the guy on the desk had to be asked three times before he retrieved the pushchair they had stored for us. A truly horrible place to stay.

Overflowing with character,ambience, service and location . Full of "eastern promise, adorned from floor to ceiling with ceramic tiles , Moroccan theme everywhere. Saloon piano onto the street for guests who can play . Met the owner Ben who took the time to chat and it's interaction you remember,so warm and friendly. Will return to Brussels and yes We will stay here again Well done Thanks

This place is genuinely underrated, I don't know why reviews aren't good, I had a wonderful time here, the location is exceptional! The room was clean and fairly big, the owner and staff were really nice and polite and the included breakfast was good for the price, you won't get any similar service around here for a similar price. Such a nice experience and would definitely recommend.

I’m being honest if I say that the only positive thing is the location, 4 min. Walking From Brussels central, everything else was disappointing. Rooms really small and dark with no ventilation, you can smell what other people are cooking, it’s really noisy and warm at nights, the bathroom was really old, and the “including breakfast” it’s 3 days old bread and croissants with tea or orange juice, really poor... Anyways I must say the owner was kind.

Don't book here. The location is central which is great but the sound makes it very hard to sleep. But even if that's no problem the quality is so low. Dirty towels, dirty bedding, broken shower cubicle. There was no AC so you had to have the windows open which made the sound even worse. There was dust on the pillows. The reception is very nice but that is were the good things end. Fortunately we only stayed one night, otherwise I would have demanded a refund.

The hotel is like a museum of antiquities. The reception is beautiful, and the receptionist (whom I believe is also the owner) is a very impressive man. He is a polyglot and plays the piano like a professional. He was very friendly and welcoming. The room, however, did not have AC or a fan, and on a hot day in Brussels, it got a bit too warm for comfort in there. The view out of my room was nice though. Complimentary breakfast is always a nice addition. Lots of eateries right in front of the hotel.

hello all readers. I can't understand why this hotel has such bad ratings. pros . - the hotel is located in the center. everything is nearby. - Furnished with antique utensils, fully consistent with the 17th century. designers have done their best. there is not a hint of the modernity of our 21st century, thought out to the smallest detail, small pens, springs, hangers and so on, except for the elevator. which is very well disguised as a pantry and if you do not know this, it is even more enjoyable to walk the stairs of that time. - cleanliness is perfect, we did not find a hint of dust or mold. neither in the room, nor in the corridor, nor on the frames of the paintings, by the way, which are painted with oil paints, and not printed. - Yes, there is a strange smell after the rain in some rooms, but it is not nasty and you quickly get used to it. and in my opinion, it gives even more sensations to get into a time machine and at least for a moment feel like a resident of the 17th century. we have been there already 2 times and will go for the third time. those who understand, I advise 100% stay. I didn't find any cons

I don't at all suggest anyone stay at this hotel. Too rude is the owner. He destroyed the plastic sort that my children received from Warwick Castle in England. They felt so angry. Even families with children cannot feel comfortable there. The space was awful. Sheets were filthy. We had trouble breathing in the space even. Going there would be a waste of money. After just one night, my husband requested the owner (ahad) if we could cancel the second night, and he was given the go-ahead. However, the following day when we tried to check out, he just stated, "No, I don't recall this talk." Despite not staying there, we ultimately paid for one night there. I wish I could give 0 to this hotel.I don’t know how this place called as a hotel.

This hotel is like a museum. Unfortunately the rooms are very small and uncomfortable with no amenities. Not even a bar of soap. It has an excellent location And lobby area is impressive. Anyone with any walking problems to not stay here. There are steps everywhere. Most of the rooms had steps with the bathroom upstairs. I could not get the dryer or the television to work.

We discovered bed bugs immediately, and a lot of them. We were given an other room, but with the same result; more bed bugs. We have pictures, so do not believe the manager when he says there are rooms without them. After that we were very uncomfortable and made an agreement with the hotel manager to leave the hotel, and he even gave us a receipt for the annulment of my card payment. This showed to be false, and they kept the money even thought he promised to return it. Later contact has not made them return our money, so now we have contacted the bank and the police. Looked like a cool hotel, in a central area, but bed bugs and not getting refunded (after they promised to) makes it a really dark memory.

I visited Brussels this summer with my family me and my brother went there cause he is a big fan of Mozart and really wanted to see the hotel the at first everything was nice and the receptionist he is from Morocco started shouting on us me and my brother and we’re both 17 still children he was shouting cause he asked were do we come from and answered him, he started yelling about our country and our people and said a lot other horrible things I started panicking and didn’t know what to do cause the door was locked and I wanted to leave he kept screaming and shouting for 7 minutes straight non stop until I said to him can you please open the door and he was still saying horrible things about me and my country I was so scared and I almost started crying literally after I went to the hotel and was telling my parents and crying hysterically.

Killed 2 bed bugs on the bed, sheets and the towels had unpleasant stains, the mattress gave me serious backpains, room had a heavy smell but was not possible to keep the window open due to the noise from outside. No sound isolation at all, i could hear anything from the other rooms. Breakfast was very disappointing too. This was my worst hotel experience ever, if this place could be considered as a hotel.

Avoid this hotel, especially if you’re traveling alone. The doors are like paper, cleaning is poor and the staff is unprofessional. I stayed only one night and around 23.00 man came in the room using his own key. I screamed loudly and he left. The staff said is was a mistake by them, they had booked the same room for 2 people. This man had tried other doors too, I was told, so I just wonder if it was a mistake. There was no warm water in the morning and showers are bad. I absolutely HATE this place.

I wish I had checked Google before I booked this hole! Super small room, walls paper thin, the other guests keep calling at each other during the night, I could hear EVERYTHING outside the room, hairdryer don’t work and the best part: bedbugs. Really, don’t waste your money there just because of the bright decor and nice location (I refuse to put 5 stars and raise the evaluation only because of that): it just don’t worth it AT ALL.

What a friendly staff! They will go out of their way to make you feel welcomed to their place. The location cannot be better and more convenient. Simple but nice and quick breakfast served on you your table every morning.

I stayed one night here in November 2021. It was a very good price for the location & quality. I had a decent size room with a window that look right out onto the pedestrian street. The staff were all very friendly and helpful. The one thing that could be improved: There were no extra blankets in the dresser. They give just one rather thin blanket, which isn't ideal given how cold Brussels gets.

Very central location, the building is decorated in an oriental style and has much personality. It reminded us of Mozart’s opera The abduction of the seraglio, we enjoyed it very much! The room was clean with clean bedsheets and enough towels and a nice view over the rooftops of Brussels. Our host was very welcoming and nice! Breakfast includes coffee, tea, bread, cheese and jam, nothing special but enough to start the day. We can recommend it!

Concierge was very helpful and gave us rooms right by the lift, as my husband requires a wheelchair. Breakfast was already set up on individual tables, with friendly staff assisting. The Decor was a feast for the eyes with lovely nooks and crannies everywhere. Be prepared for lots of exercise on the narrow stairwells down to the breakfast room. The rooms are small, but that is to be expected in this lovely period building. The only thing that needs upgrading are the mattresses - they were not comfortable at all.

Nice boutique hotel right in the city center. Price was good considering location and free breakfast. Hotel is quite old. The opulent decor have clearly seen better days. The reality of the room is not as impressive as the pictures. The room is really quite basic, and no cable TV. The breakfast was lovely though, and I enjoyed the view of the interiors walking from the 4th floor to the breakfast level.

Beautiful, simply beautiful. Every wall was dressed in complicated designs and there was an amazing garden and a small water fountain within. The owner was a great sport and very friendly. The rooms were a little soulless and the shower was quite small. Would recommend for 1 or 2 people, but maybe not a family

I'd say if you're looking for a budget private room in the center of Brussels this place is a great option. There are many restaurants in the street and it's only a minute walk from the main square. I'd recommend the hotel to extend the time for breakfast during the weekend as 9.30am is too early imho. Luckily they made an exception for me so I could have it at 10:30, which was much appreciated!

The hotel lobby is beautiful with antiques and lavish decor as well as a piano. The staff is nice and allowed me to store my suitcases after check out. The only problem is that cars cannot drive to the entrance and the nearest car pickup is a few minutes walk away. The road at the hotel entrance is bumpy cobblestone so it’s hard to bring suitcases (or wheelchairs, baby strollers) inside and outside the hotel.

It is in the city center and cheap and the decor inside the hotel was very nice. The breakfast was very nice. Everything is close to the hotel thankyou see you next time 🌹🌹

I booked well in advance via booking.com for 60euros. The day before my arrival the owner tried to take payment (which is absolutely fine) but there was an error with my credit card and it didn't go through. Neither the hotel not the cc company got in touch so arrived at the hotel the following evening. The owner informed me he had cancelled the booking (interestingly he did have the paperwork printed out with the rest of the anticipated arrivals). I inquired if they still had vacancies - and would have understood if they'd given the room to someone else given the failed payment. He said that room was still available but that it would now cost 200 Euros. I appealed kindly to him from one human being to another that he please honour the original booking. He said no. I offered 100Euros, and noted that they were unlikely to get walk-ins at 8.30pm - he still said no. I began to leave and as I was stepping out the door he called to me that he would do it for 150Euros. I said no and left, embarking on a very tired mission to find somewhere else to stay. It looks like a fun hotel, old but very characterful in a great location but beware the owner. I have not seen the rooms.

Sowohl Chef, als auch Personal waren extrem nett. Zimmer sind Toll und Betten angenehm. In die Innenstadt oder zum Bahnhof kommt man ganz entspannt zu Fuß, es gibt aber auch genug Sehenswürdigkeiten, Bars, Clubs etc. in der Nähe.

0 STARS. I have NEVER been so humiliated in my life. After being made to wait 40 min for our room due to the hotel over-booking, my siblings and I were thrown out of our hotel room after the owner used my card without permission (I am guessing the details were on my reservation? I had wanted to pay for my room in person) and was declined access to my funds by my bank. The owner harassed us and yelled at us to get out, even when we tried to reason and say that we could come downstairs and use another card. Despicable. We were effectively made homeless in Brussels by a man without any scruples.

Hotel is very cute but old, with the floorboards creaking but I guess that fits the theme. I have some doubts about the sheets we had…The fan in our room worked but it was not in good shape; actually nothing was. Everything looked like it had been through quite some stuff. The bathroom was not very clean, our whole room basically was questionable but overall it was not tooooo bad.

By and large, the facilities are fine. Nothing overly astounding, but perfectly adequate. The decor is without question interesting, if not outright kitschy. The room was spacious, beds comfortable, sheets clean, bathroom somewhat sanitized, WiFi reliable enough to carry out regular working tasks. The night and day staff - a friendly and hospitable African gentleman and an older Belgian man were professional and very kind. The main issue is the owner. He will most likely respond to this review with a hysterical outburst, but it will be a perfect illustration of his unhinged character. At the time of the checkout, he asked if my stay met my expectations. I told him that everything was fine and the room was comfortable. I then said I had one suggestion from a customer's perspective - that he extend the breakfast period by 30 minutes. This caused him to launch into a long diatribe in which he called me a liar when I was trying to point out that his own employees had told me earlier in the morning that they had also suggested a longer breakfast window, which he rejected. He also explained to me that I needed to read the Koran to learn to be an honest person, that I know nothing about travel - I am the CEO of an international media outlet - and claimed he was a Nobel Prize nominee as a promoter of peace and therefore better suited to judge what people want and entitled to. His reaction to a minor issue leads me to believe that the Nobel committee might think twice before making him one of their newest laureates. All of this because I was making a friendly customer suggestion about his breakfast hour policy.

I am not accustomed to give a review on hotels I stay but I must say to other people who would like to know what to expect going to this hotel. I must say for 240 EUROS a night, I spent my worst night spent in a hotel. I went there to get some rest, I left the place exhausted because it was impossible to sleep because of the noise (very very very noisy) and the heat (I went there in Juily there was no fan, no AC, nothing to cool down the room temperature).Even worst, I was itching all over my body because bed bugs!!! cannot believe it.The breakfast was very cheap, I did not even eat it. Rather went outside to get something.

Poor rooms, great location. 4 day’s stay and same breakfast every day. The cats running around the tables where the breakfast already placed

If you are looking for a five star hotel rated because of amenities, then this isn't the place for you. If you are looking for a five star hotel due to the experience, look no further! This was the last place we stayed after two weeks traveling Europe and it was a highlight! Ben, the owner, is MAGNIFICIENT!!! Friendly and eclectic, he accommodated all of our requests - extra fans as well as allowing us to celebrate our last night on a private balcony when other areas were full. Ben even taught my 17 year old daughter how to dance to the live piano playing in the lobby. The best memories! Yes, the bedding is a little old, the bathrooms are small, but everything was clean, the location was amazing, and the experience was second to none. Do yourself a favor, stay somewhere that might be a little below your usual pick, spend time when you get back to the hotel to speak with Ben for a few minutes, you won't regret it!!

The hotel boasts a fantastic cultural and artistic atmosphere, with a perfect central location. My experience with the staff was a bit mixed. Upon check-in, they initially tried to persuade me that I was receiving a spacious room with extra value for what I paid. However, I was disappointed to discover that the room was located in a corner without a window, and had to complain. Despite this, the staff, on the whole, were very friendly. The breakfast was delightful and well-organized. Overall, it is a wonderful hotel situated in a vehicle-free zone. If you happen to be traveling with large luggage, it's advisable to prepare accordingly.

Ideal position. Near the central station and a stone's throw from the Grand Place. The room was big enough, although maybe a bit dark. The bathroom was nice and large. It seemed fairly clean. The breakfast was a bread roll and a croissant. I had breakfast there one day and then I went out for breakfast to try local bakeries. There is a lift but I always took the stairs, which are quite narrow and could be restrictive for anyone over a UK size 18/20. I didn't have any problem with noise as I was in an internal room. The mattress is a quite slim but I suppose good enough for a 3 star hotel. The owner Ben is friendly and very kind, he deserves 5 stars for his personality.

Bedbugs. I wish I could give this hotel a better rating because the decorations are spectacular. But the rooms that you actually pay for.. horrible. Not clean, bedbug infested, not ventillated.

This hotel is the worst I have been to in ages. I don’t want to waste your time so I will be short with this review. Location is perfect, the hotel itself is frightening and very confusing, the smells are awful and the breakfast has much to be desired. I wish I didn’t stay here. Also if you are allergic to cats don’t stay here

This turned out to be a horrible experience. We were bitten extensively by bedbugs. I don’t have a clue how they will ever manage in this maze of hotel rooms to ever rid themselves of these critters, but our accommodations in Paris that followed Brussels were most gracious to decontaminate our room in case we had carried them from Brussels to Paris. On arrival home in US, we had to leave all belongings in the garage, then use sprays, etc, to decontaminate in case bugs had taken a ride to a new continent. We’ve lived in third world countries, but we’ve never gotten bedbugs before. It is disgusting!!

During a business trip from June 5 to 6 2023, I stayed at the Hotel Mozart in Brussels. The hotel is not acceptable for a business trip, or even a leisure trip, as I will explain: 1. The room where I stayed (No. 122) does not have a work area (table and chair), so I could only sit on the bed or on the floor; 2. The sink was severely clogged, which made it very dirty after each use; 3. The liquid soap dispenser next to the sink was not working; 4. There was a strong smell of smoke (tobacco?), especially in the bathroom; 5. The television had no signal (no channels available); 6. In the morning, there was no electricity (I had to shower in the dark); 7. When the electricity came back on, there was no more Wi-Fi; 8. The window has no double glazing; 9. The room faces a very noisy street (with bars, coffee shops and terraces open until late) and there was constant noise until about 1 am; 10. Breakfast was only available until 9:30 am (when in almost all hotels breakfast is available until at least 10 or 10:30 am). I have done a lot of business travel and I can assure you that I have never stayed in such a bad hotel. In Brussels, it is customary to stay at the Floris Arlequin or the Ibis Grand Place, both 3-star hotels, but which look 5-star compared to this Mozart hotel. Conclusion: Consider yourself warned and avoid it at all costs!

Sure decor of room is nice, but bathroom is ugly and dirty. Also would you like or not you must listen music from morning till 24:00 if you are in the room. Also there is no infrastructure for smokers and they can do it directly in the garden. I expected clean and quiet hotel, maybe with some Mozart compositions (they aren't here), but of course not to 24:00, when I wanna rest. Talking about nearest infrastructure - good place for moving to center or to walk.

Most important to mention is the bed bug problem. We caught two during our stay and were bitten by them resulting in welts all over. Also one light in our room didn't work and the other room had toilet flushing issues. Ornate and interesting decorations. Decent breakfast with coffee, juice, milk, croissant, baguette, jam and cheese.

Key Points: 1. Hygiene concerns including the presence of bed bugs and a pervasive, unpleasant odor. 2. The hotel owner exhibits rude and racist behavior, giving off an unsettling impression of being potentially volatile and prone to physical aggression if confronted. Story: My family and I booked a room through Airbnb, and it turned out to be the worst place we have ever experienced. We were unable to sleep due to the presence of bugs throughout the room. The bathroom and other areas emitted a terrible odor, making our stay extremely unpleasant. Additionally, the hotel owner displayed rude and racist behavior. Mistaking my boyfriend for being from Latin America, he proceeded to make offensive comments. Unnecessary racists comments that, according to him, were "advices". While I am already dissatisfied with the condition of the place, I am even more disappointed with Airbnb. We selected this accommodation based on its 4.1 rating on Airbnb, but after seeing the reviews from Google, we became concerned about the safety and cleanliness, especially considering a child was traveling with us. We contacted Airbnb several hours before our arrival, expressing our concerns and requesting a change or cancellation. Unfortunately, they refused to assist us and only offered a refund or assistance if the bug issue turned out to be real. Upon arriving at the place, we discovered that the problems were indeed real. However, it was already 1 am, making it impossible to find alternative accommodation at such short notice. We managed to capture one photo of the bugs and immediately informed Airbnb. Shockingly, they denied our refund request, claiming they needed at least two photos of the situation. It is truly incredulous! We had called them beforehand, explaining the entire situation, showing the reviews and other's people images, but at no point did Airbnb mention the requirement for two photos to initiate a refund.

A very surreal experience but certainly served the required purpose of having somewhere to sleep for the night. Owner friendly enough though suggested one of our group (a male) looked 8 months pregnant and needed to lose weight by fasting or liposuction. Decor is not what I expected but it has character. Rooms were a little dirty in places, but facilities perfectly ok. The location is exceptional, and is the main selling point of this hotel, given the price per night. I'll not forget this place in a hurry!

i came here with my family, and my father paid 120€ for a room for THREE PEOPLE, yet we got only one bed and we had to squeeze (luckily my father is a very skinny man so we fit) otherwise we wouldn't even fit. the walls were thin, we could hear people walking and opening the loud doors everywhere! the doors are EXTREMELY noisy, sounding like a screech every time they open. the decorations were neat, especially for fans of maximalism, but the stairs were extremely narrow, the walls were during construction so there were white spots literally everywhere on our walls, the TV wasn't even working, the bed frames were extremely wonky, the bathroom was the only good thing, decently clean. i heard a lot of people talking about bed bugs, personally i haven't had them (thankfully...) but for the price..NOT worth it. my father paid twice what we should've because we wanted a two beds bedroom yet they sent an email the day BEFORE saying "we can't promise all your needs will be met"! absolutely insane. they say they have parking yet they will send you to a public parking spot 5 minutes car away AND IT'S NOT INCLUDED. so you'll have to pay. the only good thing about this was the view and the fact it was extremely close to the centre and everything else, otherwise you might as well pay more and actually sleep well.

The smell all inside this hotel is awful, room facilities are old and very disorganized. Noises from corridor and next rooms because the door is very thin. Breakfast has nothing. Bad experience except the good location