1/5 Caroline C. 2 years ago on Google
Order
1-42
today
(16/09)
on
Ubereats,
prepared
by
Hector
Chicken
De
Brouckère.
My
colleague
(since
I'm
writing
for
him,
the
reason
will
be
explained
later)
ordered
a
Chickenburger
Menu
with
rice
and
mushrooms
and
received
the
burger
and
fries.
His
actual
order
is
on
the
ticket.
My
colleague
only
orders
there
for
that
rice,
which
he
loves.
He
called
Hector
De
Brouckère
(this
day,
Thursday
16/09
at
13:03).
The
person
who
answered
did
not
speak
Flemish
nor
English.
So
I
continued
the
call
instead
of
my
Dutch-speaking
colleague.
The
employee
who
answered
started
by
saying
that
we
were
lying.
Then,
that
it
was
Ubereats'
problem
(except
that
it
is
not
Ubereats
that
prepares
the
orders,
but
Hector).
Then,
I
quote,
"it's
not
my
fault,
I'm
not
in
the
kitchen! ».
Well
okay,
but
since
it's
only
him
we
can
talk
to,
he's
the
one
who
has
to
do
something
about
it.
As
he
was
clearly
incapable
(emphasis
on
the
adjective)
of
doing
anything,
I
asked
to
speak
to
a
manager.
I
waited
2
minutes
and
of
course
was
hung
up
on.
Our
next
5
calls
were
declined.
It
is
absolutely
human
to
make
a
mistake.
It
happens
to
everyone.
However,
the
way
we
were
treated
on
the
phone
is
absolutely
unacceptable.
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