1/5 Hayley S. 4 months ago on Google
BE
WARNED,
not
all
properties
on
the
Dioni
website
are
'the
very
best
&
most
beautiful
properties
from
Wales'.
When
we
booked
our
7
night
holiday
in
June
2023,
Dioni
were
marketing
themselves
as
a
'luxury
holiday
accommodation'
company
which
led
us
to
believe
that
the
cottage
we
were
booking
through
them
was
of
a
certain
standard,
as
you
would
associate
with
the
word
'luxury'.
When
we
arrived
at
our
cottage
in
Criccieth
we
were
shocked
at
the
condition
of
the
property.
It
was
filthy
and
the
photos/description
on
Dioni's
website
bared
little
resemblance
to
the
cottages
interior.
It
was
as
if
the
cottage
had
been
left
to
the
owner
by
an
elderly
relative
and
they
had
decided
to
rent
it
out,
not
changing
a
thing
inside
(including
the
bed
linen)
or
modernising
it
in
anyway.
The
towels
that
had
been
left
for
us
we
well
used
and
stank
of
mildew,
I
wouldn't
have
used
them
on
my
dog
let
alone
myself.
Needless
to
say
we
left
after
3
nights.
Dioni
were
unhelpful
with
our
complaint,
which
was
raised
on
several
occasions
during
our
short
stay,
and
palmed
us
off
with
the
cottages
owner
who
in
turn
was
rude
and
offered
us
a
£20
refund.
This
was
our
first
visit
to
Wales,
which
looked
lovely,
but
its
put
us
off
going
again
for
a
while!