2/5 Sara J. 2 years ago on Google
I
had
a
nice
stay
because
of
the
company
I
was
with.
However,
it
seems
that
staff
shortages
are
making
it
difficult
for
them
to
provide
a
service
they
promise
to
offer
(spa).
After
reading
reviews
it
seems
this
has
been
going
on
for
a
while
so
I
don't
understand
why
the
spa
manager
was
acting
surprised
when
we
arrived
and
she
said
she
could
only
offer
25
minute
massage
instead
of
50
minutes
each.
We
were
also
offered
a
"mud
bath"
to
make
up
for
the
changed
massage.
It
was
a
cold
shower
room
with
seats
in
and
a
bowl
of
mud.
This
is
literally
not
an
exaggeration.
It
was
hilarious!
We
just
got
left
at
the
area
without
being
told
what
to
do
or
what
the
treatment
entailed
:')
The
hot
tub
was
lovely
and
we
stayed
in
there
for
a
few
hours
with
drinks.
Staff
were
dressed
in
track
suits/
casual
wear
which
was
a
bit
odd
The
Spa
just
needs
shutting
until
they
can
provide
a
proper
service.
Samantha
at
reception
was
amazing,
so
welcoming,
she
is
a
good
face
of
Ruthin
Castle,
very
welcoming.
The
suite
was
lovely,
the
grounds
are
pretty,
evening
meal
was
gorgeous
but
the
breakfast
is
questionable.
It
wasn't
worth
the
money
we
paid
but
I
had
a
lovely
time
regardless
because
we
laughed
at
the
awkwardness
of
it
all
:')
For
a
hotel
stay
and
food
it
was
fine.
The
spa
was
saved
by
the
hot
tub
but
needs
a
sort
out.
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