1/5 Sheena C. 3 years ago on Google
This
review
is
in
the
form
of
an
email
that
we
have
sent
to
them
several
times
and
we
have
called
many
times,
and
we
have
been
blatantly
ignored
by
them
for
months!
So
posting
on
here
to
see
if
they
can
respond
to
us
or
not.
Ruined
our
valentine's
stay,
we
stayed
many
years
ago
and
it
was
excellent,
so
we
thought
we'd
come
back,
but
it's
like
a
different
place
now,
any
high
standards
have
all
gone!
The
room
was
dirty,
sofa
full
of
crumbs,
bathroom
mouldy,
stains,
bed
was
old
and
one
of
the
worst
uncomfortable
beds
ever,
you
could
feel
the
springs,
and
there
was
dust
everywhere
in
the
room.
Upon
check
out,
we
told
all
of
this
to
the
owner,
and
he
even
admitted
himself
that
the
'suite'
had
been
overlooked
and
not
updated
or
taken
care
of
as
yet,
so
why
was
it
available?
I
am
having
to
message
yourselves
again,
regarding
the
really
disappointing
stay
that
we
had
on
Friday
14th
February.
To
date,
we
still
have
not
received
a
voucher
that
was
discussed
and
agreed
upon
upon
checkout,
and
now
this
is
4
weeks
down
the
line.
I
am
very
surprised
and
disappointed
once
again
that
this
matter
has
not
been
resolved
fully.
This
is
not
something
I
expected
at
all,
given
that
we
have
had
to
complain
because
we
did
not
have
an
enjoyable
valentine's
break
with
you
due
to
the
reasons
listed
previously,
and
we
spent
a
lot
of
money
on
the
suite,
and
it
was
not
clean
or
comfortable
as
mentioned
previously.
I
have
had
to
ring
and
email
to
chase
this
up
with
yourselves,
and
that
isn't
acceptable
at
all,
I
don't
understand
why
this
matter/we
are
being
ignored?
As
a
result,
I
am
now
fed
up
and
do
not
wish
to
stay
with
yourselves
again
due
to
way
this
has
not
been
handled,
and
I
would
now
like
to
ask
for
a
refund
for
my
disappointing
stay.
Please
can
you
get
back
to
me
as
I
wish
to
get
this
matter
resolved
without
having
to
chase
yourselves
again.
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