1/5 Wiliam T. 1 year ago on Google
I
am
a
male,
a
Marriott
Platinum
member
and
I
stayed
in
the
hotel
for
5
days,
28
Dec
to
2
Jan,,
room
1202.
Prior
to
my
arrival,
I
wrote
to
inform
the
hotel
that
the
stay
is
for
celebration
of
my
wedding
anniversary
and
they
replied
that
they
will
provide
some
snacks
amenities
for
the
event.
Upon
my
arrival
and
seeing
that
my
partner
is
a
male,
the
staff
who
checked
us
in
looked
at
us
with
dismay.
At
that
point
in
time,
I
thought
it
was
my
own
sensitivity.
After
I
got
into
the
room,
though
my
'not
disturb'
button
was
on,
I
requested
via
the
mobile
app
chat
for
the
snack
amenities
to
be
served.
There
was
no
respond
for
1
hour
30
mins
and
I
made
the
request
a
second
time.
After
a
few
minutes,
a
staff
came
knocking
on
my
door.
He
did
not
look
happy
and
handed
me
(with
one
hand)
a
packet
of
palm
size
cookies
and
walk
off!.
The
next
day,
I
then
wrote
to
Marriott
to
raise
my
feedback
that
I
am
well
aware
of
how
5-stars
hotel
show
appreciation
towards
their
guest
for
staying
with
them
on
special
occasions.
I
highlighted
that
In
this
specific
situation,
it
is
not
the
snack
that
matters.
However,
despite
Westin
being
a
5-stars
hotel
and
I
being
a
Marriott
Platinum
member,
the
packet
of
cookies
reflects
how
the
hotel
view
their
platinum
members,
in
particular,
LGBTQ
guest!
The
following
day,
I
receive
a
call
from
the
hotel
expressing
their
apology
and
offer
to
provide
the
wine
and
amenities
which
I
accepted.
However,
after
the
delivery,
I
noticed
there
was
a
letter
which
states
the
same
apology
and
saying
they
could
not
deliver
the
amenities
the
night
before
due
to
my
'not
disturb
button'
was
on!
I
responded
with
a
subsequent
email
asking
why
did
they
give
the
excuse
that
it
was
due
to
the
'not
disturb
button'
when
they
have
actually
delivered
a
packet
of
palm
size
cookies?
I
highlighted
that
it
was
such
an
insincere
apology
with
an
excuse
and
they
could
take
back
all
the
amenities.
After
I
completed
the
stay
with
the
hotel,
I
received
another
email
of
apology.
In
all,
their
service
and
attitude
has
affected
my
stay
and
I
must
say
it
has
not
been
pleasant
one.
I
will
not
spend
my
money
in
a
hotel
that
does
not
believe
in
human
equality.
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