It’s a shame that companies like this are allowed to operate! Terrible customer service, shocking service! It’s definitely a pure no-no company to use! I bet that the people who owns the business are the same as their employees and their services! The telephonic system works like this.....you get in a queue.....wait for 40 min to become 1st in line and from a sudden they say” I know you need to say something urgent to us , but we will contact you “, and the phone goes off! Unbelievable.....please don’t use their services to avoid time and frustration!

i canceled an order and i order something else instead. I called them to explain this losing like 20 minutes on the call to a guy who probably never saw a school in his life. After this he said he understood. the next day he canceled what my correct order and delivered the one i cancelled.

1 star is too much for them. absolutely the worst/slowest delivery service. i hate when my package gets assigned to them

Very poor quality delivery services with ZERO customer service. They are pathetic, well below sub-standard. For a small package delivery from point A in Bucharest to point B in Bucharest I waited 2 days before contacting them because the AWB status was stuck "in delivery". Called them 3 times in a row just to have the call disconnected by them after waiting in a queue for more than 40 minutes each time. I will personally NEVER buy again anything from any company that uses this delivery service.

Courier tried to deliver once, but never made it to my door because they got stuck on some street and said they will deliver next day. Next day I called, the person who answered said that one of his colleagues will call and deliver, but they never did. One working day later, they shipped my package to the seller, without contacting me in any way. The status in their system was that they tried to deliver TWICE. Horrible cutomer service and services overall.

At 9 o'clock in the morning I receive an SMS announcing that they will deliver today and the courier's phone number is being communicated to me. During the day I call the courier to ask for details about the delivery time. He either doesn't answer or has his phone off. Is it a form of protest, gentlemen of Sameday? or do couriers put sticks in your wheels? We have a communication problem.

I wish I had checked their reputation online before ordering from them. They are a fraud delivery company who steal customer packages if they have been paid for. I tried contacting customer care for my package but they have no answer and pretend to get back to you but never call back. it would be best to avoid eMAG and Sameday for any products. Better to try Amazon international shipping.

I solved my problem by phone. They treated my call seriously.

The worst company! To meet their requirements and save the effort of working, they do not call but they send an SMS that the team tried to contact you and failed. It is a big LIE! No incoming call is detected. I tried to call them back and to contact their chat but failed each time. I DO NOT recommend using their services!

Be sure not to order anything that can be delivered by them. The worst courier company - unreliable, incredibly slow and that always searches for excuses for delays.

Delivery is soooo slow. My parcel was ready by seller at 2pm, but still they picked it up the next day at 6pm.3 days later, I still have no news about my parcel, and checking their website, last update is parcel picked up by courier. And yep..... Romania, deliver in romania. I would give them - 5stars, but unfortunately not possible

worst delivery service ever, by far. no way to reach the drivers. burn it to the ground, along with the people in charge Later edit: they eventually resolved the issue, but took a long time. Also they added the driver's phone number in the message, but unsure if this is automated (would be a good improvement) or was inserted manually for me personally (not good as other people will have the same problems in the future). will update my comment in the future if the service gets better

I had two deliveries from Sameday, in both cases the delivery man asked me go to his car to pick up the goods, and the second time he even parked at another building.

only 36 hours to pick up your parcel... it's not them working for you, you working for them!

I ordered something on EMAG which has to be delivered by Sameday. Not only the delivery is delayed, but they never called and they said they could not deliver the order. I tried to call them, but no answer. The customer service does not even exist. Worst experience ever with a delivery company. I hope EMAG will not work with them anymore.

The worse from the worse, poor customer service, they don't take any responsibility for their mistakes. Full of lies. I never wrote such a bad review in my life but considering my last experience with them, basically they push me do to do. I am sad to see that such unprofessional company still exit in Romania!

No way to contact them to solve issues, wrote on Facebook messenger, contact form, called and stayed on the line for 1 hour, couldn’t reach anyone, just to try to get hold of my pack. Managed to talk to someone in call center, they promised 2nd day delivery, I called the courier responsible for my are by end of the supposed delivery day, he had no clue were my pack is. Please stay away, it is the worst possible courier from anything on the market.

I dislike the courier services in Romania and Sameday is no different. I ordered my item from Emag and I have been waiting the whole day for the item to be delivered. I can be understanding and easily tolerate delays but unfortunately I wasn't even told that there will be delays. The only reason I have ordered the item was the delivery date as it is quite a common one which I can find in other stores. Very disappointed and because Emag seems to use Samday Courier I won't be ordering from them either. Their mess really ruined my plans and my time.

Tragic service! DO NOT ORDER WITH THIS COURIER! They could not deliver a package 100 km away from their warehouse for over 2 weeks as the office in my town kept sending it back. Employees never communicate directly with each other but use their completely inefficient internal system.

I ordered a big side-by-side fridge, which was delivered by sameday. No problem there, all good.. Except at unpacking, the fridge was hit. They told me to make a return request - done. 3 weeks later and 3/3 canceled return orders as "i was not home, or i did not picked up when they called me" - They never called me. Every time I tried to contact the courier assigned to my return order they never respond.. I called them from my second phone number and they picked up instantly telling me "I am not sure if I am the one assigned to pick it up, I don't have my routes yet" - This happened at 4:00 PM. The workday is almost over and you have no idea what you should be doing??? The worst courier company ever.

You guys send an sms to inform that with AWB I have to log in to your website, and I cannot because an account is required to do so, and the only option to create an account is a business account, no option for PFA.... So the PIN code you send to replace the signature is useless, just like your website. Such nerds should be banned from doing business!!!

No one ever answers the phone or anything else in case you have a problem. Avoid at all costs!!!

(Translated by Google) There should be 0 !!! The delivery man yelled at me when I told him I wasn't home, that I was at work. He told me "why do I make orders if I'm not home to pick them up" !!! This in the conditions in which they send me a message at 10.00 that it is delivered on that day !!! 00000 !!! (Original) Ar trebui să existe si 0!!! Livratorul a țipat la mine când i-am spus că nu sunt acasă, că sunt la muncă. Mi-a spus " de ce mai fac comenzi dacă nu sunt acasă să le ridic"!!! Asta in condițiile în care imi trimit mesaj la ora 10.00 că se livrează în ziua respectivă!!! 00000!!!

Had one of my parcels returned to the seller without any call or message altough I had called the seller 3 times and had them check. Took sameday 3 weeks to deliver 2 out of 3 itemsa and the last one was returned as "the easy box lockers are full"...

Its the second time ive been waiting on a delivery from them. Their estimation on delivery days id always wrong, communication with their operators is a mess etc. I had to move the delivery point each time and each time they never took into consideration this aspect and delivered at the original adress although due to their wrong delivery estimates no one was there for the pickup at that date/time. Worst delivery sercive ever.

If you can avoid using their services, for the love of god, do so. I try to use easy box drop off as much as possible but sometimes packages are too large for that and I need to interact with their couriers. It almost always goes from wrong to outrageous. There is definitely something rotten in their organization when it comes to whatever warehouse and couriers they have in Bucharest, sector 3. Customer service is much better - useless at best, sometimes outright rude. If they want to change something they should start telling customers at least approximately the delivery hour. Making you wait all day at an address is pure mockery of your time. Their competitors can do that so why can’t they? Fan Courier tells you an hour interval. It’s such a shame emag uses them for their deliveries - it tarnishes their brand and reputation.

(Translated by Google) Unprofessionalism, the audacity to lie in front with a smile on your face, unjustified delay, high price. I DO NOT RECOMMEND !!! If you want to call them, arm yourself patiently! Wait at least 1/2 hour until you are picked up by an operator. EMAG spoils its image with this courier company! Bypass Sameday courier !!!! If there was an option, I would have given ZERO *. Update dec.2020: Change for the better !!! Bravo! (Original) Neprofesionalism, tupeu de a minti in fata cu zambetul pe buze, intarziere nejustificata, pret mare. NU RECOMAND !!! Daca vrei sa suni la ei, inarmeaza-te cu rabdare! Stai cel putin 1/2 h pana esti preluat de un operator. EMAG-ul isi strica imaginea cu aceasta firma de curierat! Ocoliti Sameday curier!!!! Daca exista optiunea, as fi dat ZERO *. Update dec.2020 : Schimbare in bine !!! Bravo !

The worst courier company you cand hire, it’s the cheapest that’s true but the services are trash, customer care is trash, people skills are dead and burried. Couriers are lying, they confirm they will deliver and they do not, and send you a message that you could not be found. If I could give them no star, it would be still not enough.

It's actually "some day" delivery... and wherever they want. If you opt-in for delivery at easybox, they can literally change it without announcing you. I strongly encourage you to avoid this company and check thoroughly any parcels delivered by them.

Worst service possible! Call center is a joke where you wait for hours and no answer, every time when i’m calling i’m the 25/27 order number. When you get to the 3rd place, the call is closed automatically. Now they say the working hours are finished. After 5 hours of waiting on calls! Had an order placed for easy box (the only option available when i placed the order) but the package didn’t fit the box. They came with the package here however, being at 300m of my home. That was 2 days ago and today i’m still without the package. Joke of a delivery service! I’m hoping you guys go bankrupt for the miserable service you’re offering!

(Translated by Google) You should change your company name to "waiting all day. (Original) Ar trebui,să vă schimbați numele firmei în "waiting all day.

(Translated by Google) Too bad there was no "zero star" option. The couriers are embarrassed. I speak to you in a tone as if I'm doing you a favor by bringing you a package, a service you pay for, obviously. I can't understand the lack of education of these boys (they can't be called gentlemen), but I can't understand their arrogance and insensitivity. Well, you don't need many classes to become a courier! (Original) Pacat ca nu exista și opțiunea "zero stele ". Curierii sunt de toată jena. Iti vorbesc pe un ton de parca iti fac o favoare ca iti aduc colet, un serviciu pt care tu plătești, evident. Pot înțelege lipsa de educație a acestor baieti(nu pot fi denumiți domni), dar nu pot înțelege aroganta si nesimțirea lor. Deh, nu iti trebuie multe clase ca sa te faci curier!

After I saw that many bad feedbacks about the company Sameday I still wonder why emag continues to put money in it. Clearly you can't do cargo business.

Bought something on the 16th with the delivery on the next day. No delivery on the 17th but 2 days later! No notification that the package would be delayed by 2 days! Very bad and really sorry for the bad review!

(Translated by Google) I was faced with a bizarre thing, the courier simply did not want to give me a tax receipt. He stammered, showed me the package saying that it is the receipt in the package, that it says on the package .... I needed the package and I had to take it without a tax receipt. I will notify ANAF Antifrauda to see what they say. Maybe the courier company is subject to other laws. You see, if you want to return the package, you will not receive the money without proof of payment. But this is not the problem, but the substitution of law-abiding. It's probably a form of fraud. I do not know, we'll see. (Original) M-am confruntat cu un lucru bizar, curierul, pur si simplu, nu a vrut sa-mi dea bon fiscal. S-a balbait, mi-a aratat pachetul spunand ca este bonul in pachet, ca scrie pe pachet.... Am avut nevoie de colet si a trebuit sa-l iau fara bon fiscal. Voi face sesizare la ANAF Antifrauda sa vedem dumnealor ce zic. Poate firma de curierat se supune altor legi. Vedeti, in cazul in care vreti sa returnati coletul, nu veti primi banii fara dovafda achitarii contravalorii. Dar nu asta este problema ci substituirea de la respectarea legii. Probabil este un mod de fraudare. Nu stiu, vom vedea.

(Translated by Google) There was no room in easybox for the second package and I received a message to enter a delivery address. After entering another address, in the same city 500 meters from that locker I did not receive any sign from the courier! I called them the next day, I waited 40 minutes and when I got to position 1 guess what, they closed the call! Honestly, you deserve all the negative opinions! (Original) Nu mai era loc în easybox pentru al doilea colet și am primit mesaj să introduc o adresă de livrare. După ce am introdus alta adresa, în același oraș la 500 metri de acel locker nu am primit nici un semn de la curier! Am sunat la ei a doua zi, am stat 40 minute în așteptare și când am ajuns pe poziția 1 ghiciți ce, au închis apelul! Sincer, va meritati toate parerile negative!

(Translated by Google) The worst courier! Every time they delivered something directly to me they were late (although something else was displayed on the site), several times they wrote on the site that they did not find me even though I was in the location and I was not called (that is, they lied that I was not -they found) and recently I bought through emag through easybox and the orders were delayed for days on end, on their website it is displayed that they walk back and forth for days. THE WORST COURIER COMPANY! I wish there were ZERO stars. AVOID THIS SIGNATURE! At the same time I ordered from Germany and Bucharest. The package from Germany-Romania arrived (with UPS) before the one from Bucharest-Bucharest with Sameday! If you have a choice, avoid this courier! (Original) Cel mai prost curier! De fiecare data cand mi-au livrat ceva direct au intarziat (desi pe site se afisa altceva), de cateva ori au scris pe site ca nu m-au gasit desi eram in locatie si nu am fost sunat (adica au mintit ca nu m-au gasit) iar de curand am cumparat prin emag prin easybox si comenzile au fost intarziate zile in sir, pe site-ul lor se afiseaza ca le plimba inainte si inapoi zile intregi. CEA MAI PROASTA FIRMA DE CURIERAT! As vrea sa existe ZERO stele. EVITATI ACEASTA FIRMA! In acelasi timp am comandat din Germania si din Bucuresti. Coletul din Germania-Romania a ajuns (cu UPS) inaintea celui din Bucuresti-Bucuresti cu Sameday! Daca aveti de ales evitati acest curier!

no way to contact them to place the order in an easybox. I tried to call all day, now the appeal sounds as if the phone is off the hook for the past 3 hours. Later edit: I have been reached by the company with an apology, which I appreciate. I must mention I had deliveries from this company before and never had issues as long as I did not have to interfere with the parcel's route. I hope they will soon manage to offer better customer support via call.

The Sameday Call Center is not only useless, but extremely frustrating: I waited 1 hour and 40 minutes on the line, slowly moving from the 5th position to the 1st and then they ended my call with the message that I will be contacted. It's been a week and they haven't contacted me. Stop wasting people's time with the scam that you actually have a call center.

Very disappointing service. Nothing to do with "same day", it is worse and worse. They refused the delivery to Easybox, claiming that the package was too large. I redirected it to an address but tried in vain to contact them to inform them that I need the delivery as soon as possible. No reply to the email, no delivery. So the package will be returned. Please have the decency to stop calling yourself "Same day" 😔. Right now, you're the slowest delivery service on the market.

I ordered a motherboard and it arrived bent. I wanted to return it and chose to return it by courier. Got a message they were coming to pick it up yesterday. I waited at home the whole day and the courier wasn’t answering the phone. Today I am waiting at home again, although I’ve received no further notifications or emails and the call centre is busy, tried calling them 10 times. Disgusting service!

(Translated by Google) IN THE AREA WHERE I LIVE THEY ARE THE BEST. UNDERSTANDING, KINDNESS AND PROMPTNESS !!!! I RECOMMEND .....! (Original) IN ZONA UNDE LOCUIESC SUNT CEI MAI BUNI . INTELEGERE , AMABILITATE SI PROMPTITUDINE !!!! RECOMAND .....!

Very bad experience, things are poorly managed, cannot get in contact with them easily, you have to wait a very long time. I tried reaching out to them though any possible communication channel and they don’t reply back. My order was shipped back to the seller without my consent, a PAID order. The order never reached my address, because the courier never called me either. They just decided that I should never receive it so they returned it. Good job, Sameday. You are a joke. 🙂

(Translated by Google) EXECRABLE! I have been waiting for a package for two weeks, and the lady from the call center keeps taking me with the sugar because it arrives tomorrow, because it arrives on Tuesday or Easter. I made a notification, but you still don't change. (Original) EXECRABIL! Astept de doua saptamani un colet,si doamna de la call center ma tot duce cu zaharelul ca ajunge maine,ca ajunge ba marti,ba de Paste.Am facut o sesizare,dar tot nu va schimbati.Nicio stea nu meritati....

As a customer if we contacted multiple times to your customer service in-order to track our delivery parcel your team will not give any suitable answer and those parcel already dispatched to Sameday before 1 week ago but your customer service team not aware about the parcel where is located the dispatched parcel NO WAY TO CONTACT YOU….. THAT’S WHY FROM YOUR OUT OF 3,400 GOOGLE REVIEWS YOU HAVE ONLY 1.6 STAR *BECAUSE OF YOUR CARELESS CUSTOMER SERVICE….. TRY TO IMPROVE YOUR CUSTOMER SERVICE from your Zero Star... Thank you

(Translated by Google) A star is huge for this attempt by the courier company! I don't think there is a CURRENT courier than sameday. The most careless agents and the worst logistics. It hurts somewhere why there are problems in the company. Their only plate is "we are big, we are good and we have big investments" but the customer experience (sellers and end customers) is INCREDIBLY BAD! (Original) O stea este enorm pentru tentativa asta de firma de curierat! Nu cred ca exista un curier mai PROST decat sameday. Cei mai nepasatori agenti si cea mai proasta logistica. II doare undeva de ce probleme sunt in firma. Singura lor placa este "suntem mari, suntem buni si avem investitii mari" dar experienta clientilor (selleri si clienti finali) este INCREDIBIL DE PROASTA!

Spoke to the courier in the morning, told them I can be at the apartment anytime not between 11-13 and they said they will call me 15 minutes before I have to be there. A couple of hours later they called me in the middle of the work meeting I told them about at 12:30 and they said "We are here, come now!" Unacceptable! Joke of a company!

(Translated by Google) I ordered emag countless times to come to easybox and Sameday was always diligent, always arriving early at easybox. At one point, I ordered a set of quite expensive glasses of wine, and I chose to come to my easybox. Unfortunately, emag didn't tell me it couldn't be delivered to an easybox, and I was called by a young lady from Sameday to check if the address was correct. I explained what happened and she was very nice, she offered to deliver it to my home at no extra cost and the next day (Saturday) she came. The glasses were all ok, not even scratched or chipped, and it's not the first time I've had good service at Sameday. (Original) Am comandat de nenumarate ori prin emag sa imi vina la easybox si Sameday a fost mereu harnic, mereu ajungand devreme la easybox. La un moment dat, am dat comanda de un set de pahare de vin destul de scump, si am ales sa imi vina la easybox. Din nefericire, emag nu mi-a spus ca nu poate fi livrat la un easybox, si am fost sunata de o domnisoara de la Sameday pentru a verifica daca adresa este corecta. I-am explicat ce s-a intamplat si a fost foarte draguta, s-a oferit sa mi-l livreze la domiciliu fara niciun cost extra si a doua zi (Sambata) a si venit. Paharele erau toate ok, nici macar zgariate sau ciobite, si nu este prima oara cand am parte de un serviciu bun de la Sameday.

Never again.

(Translated by Google) I am waiting for the 5-day package, in the context in which the eMag site was expected to be delivered in easybox the next day ... thank you Sameday for the late Christmas present. PS. I'm still waiting for him ... (Original) Astept coletul de 5 zile, in contextul in care pe site ul eMag era preconizata livrarea in easybox a doua zi.. multumesc Sameday pentru cadoul de Craciun întârziat. PS.încă il aștept...

(Translated by Google) Do not use this "courier company" !!! I placed the order on emag, I receive a sms after a few days that I will receive the package and after a few hours, a message like: "your order was delivered successfully" ... I already have a week of phones with sameshït, emagar, and the distributor (who is not to blame) ... in the desire to solve this mess created by sameday. I conclude now, that I am full of nerves ... If the site in Ro. from which you want to buy a product, ship through sameday ... change the site, it comes faster from amazon. (Original) Nu folositi aceasta "firma de curierat"!!! Am facut comanda pe emag, primesc dupa cetava zile sms ca voi primi coletul iar dupa cateva ore, mesaj cum ca: "comanda dvs. a fost livrata cu succes"... deja am o saptamana de telefoane cu sameshït, emagar, si cu distribuitorul(care nu are nici o vina)... in dorinta de a rezolva harababura asta creata de sameday. Concluzionez acum, ca sunt plin de nervi... Daca site ul din Ro. de pe care vrei sa cumperi un produs, expediaza prin sameday... schimba site ul, vine mai repede de pe amazon.

(Translated by Google) Irresponsible! SOME DO NOT follow the prevention rules COVID 1 9 even if the protective mask is mandatory! they got the audacity to ask me why I had a mask on my face. I also tell you that I get to the location in 10 minutes and wait for hours). Update: more recently they don't even come in front of the block but they make the recipients go to other streets (where they have their car parked) to pick up their package. (Original) Iresponsabili! UNII NU respecta normele de prevenire COVID 1 9 chiar daca masca de protectie este obligatorie! au ajuns sa aiba tupeul sa ma intrebe pe mine de ce am masca pe fata. De asemenea iti spun ca ajung la locatie in 10 minute si astepti ore intregi). Actualizare: mai nou nu vin nici in fata blocului ci pun destinatarii sa mearga pe alte strazi (unde au ei masina parcata ) sa-si ridice coletul.

Terrible service. Ordered a gift 3 weeks ago. I paid extra for it to remain another day in the easybox as I was travelling and they picked it up anyway, making me miss the collection deadline. Since then, they have been unreachable by phone (at 9 am there are at least 160 customers in the phone queue which is very telling of the quality of their service). Sent emails, no reply whatsoever and that robot Samy is the most basic and useless tool. Very bad service, ruined my gift plan and wasted my time.

As others have said, if you could be given zero stars. The package that was supposed to arrive at an easybox 1km from the house arrived in another locality 10km away because the selected one was busy. Of course I was not notified before they did this. I called support and explained that I don't have time to get to another locality and my phone was cut off - Sameday easybox = zero. Edit: answer to the answer: do you really think we can have a dialogue after my phone was cut off from the support? So you have to get bad reviews to do something? In this case, cancel the support, so you don't have to pay for nothing.

They are an insult for custmers, a big mockery built just țo make money on the back of poor couriers and poor people. They never delivery on time, couriers lie and so on. Avoid at all costs!!!

Worst service ever. If by any chance you don't pick your package from an easybox within the alocated time, the package is gone, there is no way of recovering, and customer support answers after 2 weeks. Strongly recommend not to use this service if you can chose.

This company is totaly run by lies and fake promises. They told me to way for the pack (for sure is going to arive today this is what the customer support told me ) and still nothing has arrived . The customer support is trained to lie about the pack and also they are modifying in the AWB section exactly when you call to ask why is your pack going from one to another part but not on delivery . The prof is that today i was looking on the awb and i was in the call with them and they told me the courier left 20 mins ago with your pack and suddenly it was also changed in the app but with the time that i was in the call Thank you a lot ! i just lose money because of you ! EMAG DO SOMETHING !

Totally disappointed by their unprofessionalism. I understand that it is a more crowded period, but at least stop lying. I receive a message that the gift will be delivered on Friday at 4:30 p.m. I'll call to see if the courier is still coming. Surprise, the phone is closed. I call the headquarters, they don't have another number. But let the courier call you and determine how the package will be delivered. Who to talk to on the phone because it's closed! At 17:34 I receive a message that he tried to deliver but there was no one at the location. Aiurea didn't call, didn't try to deliver. It's 15:00 on Monday, it still hasn't arrived, I try to call the agent again, surprise, the phone is closed. I try to call the head office again, I was only the 30th

The problem with this company is the Romanian people themselves: bunch of rude, lazy, helpless and stupid people who don't like their job. Especially when they have to put a lil extra effort, then they just hang up on you.

(Translated by Google) orders arrive late, to hire if they can't cope !! (Original) comenzile ajung tarziu,sa mai angajeze daca nu fac fata!!

(Translated by Google) Last week I placed through Emag an order for 12 boxes of latex gloves (total payment 600 lei + 20 lei transport). On the day when the “courier” came (08.02.2021), he quickly handed me a package that he was holding between two fingers, I emphasize how light the package was, considering that on the paper pasted on it they mentioned a weight of 6 kg! !!) and he told me "you have to give me 620 lei". And I say "I'm sorry, but the order is incomplete", I ordered another similar package and knowing what its size should have been, the courier will tell me "I don't know, ma'am, you have to pick it up and pay , look, you see, it says on the package that it is 1/1, so I have nothing else to give you ”. He had brought me a plastic package in which were placed 2 (TWO !!!) boxes, out of 12, I was still trying to explain to him that it is not possible that in the package he gives me to have 12 boxes, he still insists that "Yes, that's what you ordered, that's all you have to pay. Don't pay, I'll return the package ". The moment I asked him to take a picture of the package and showed him the order placed - confirmed - with awb - on both Emag and Sameday, he started to give it back, that “you know that a the confusion from Emag, they probably didn't send us completely, because yes, we don't have 12 boxes here, but only 2 ”… that is, it was everyone's fault, but not him. Later I called Emag, I was confirmed that the complete package was sent, I was also called by the person who told me that he packed the complete package with the 12 boxes. So? They got lost on the road, didn't they, Sameday? You're not to blame, are you? Poor thing. We also pay 20 lei for transport, for? For some couriers to steal? (Original) Am plasat saptamana trecuta prin intermediul Emag o comanda pentru 12 cutii de manusi din latex (total de plata 600 lei + 20 lei transport). In ziua in care a venit “curierul” (08.02.2021), mi-a intins rapid un colet pe care il tinea intre doua degete (subliniez cat de usor era coletul avand in vedere ca pe hartia lipita pe el mentionau greutate 6 kg !!!) si mi-a zis “trebuie sa imi dati 620 lei”. Si ii zic “imi pare rau, dar comanda este incompleta”, eu comandand si alta data un colet asemanator si stiind care ar fi trebuit sa fie dimensiunea lui, urmand sa imi spuna curierul “nu stiu doamna, asta aveti de ridicat si de platit, uitati, vedeti, scrie pe pachet ca este 1/1, deci nu mai am altceva sa va dau”. Imi adusese un pachet de plastic in care erau puse 2 (DOUA!!!) cutii, din 12, eu tot incercand sa ii explic ca nu este posibil ca in pachetul pe care mi-l da sa am 12 cutii, el tot insista ca “ba da, asta e ce ati comandat, atat aveti de plata. Nu achitati, returnez coletul”. In momentul in care i-am cerut sa fac o poza coletului si i-am aratat comanda plasata – confirmata – cu awb – atat pe Emag cat si pe Sameday, a inceput sa o dea la intors, ca “stiti ca probabil s-a produs o incurcatura de la Emag, probabil nu ne-au transmis complet, ca da, nu avem aici 12 cutii, ci doar 2”… adica era oricine de vina, dar nu el. Ulterior am sunat la Emag, mi s-a confirmat ca a fost transmis coletul complet, am fost sunata si de persoana care mi-a spus ca a impachetat coletul complet cu cele 12 cutii. Deci? S-au pierdut pe drum, nu Sameday? Voi nu aveti nicio vina, nu? Jalnic. Mai platim si transport 20 lei, pentru? Pentru ca niste curieri sa fure?

Not in time with the delivery. Funny I see lots of complains here but on their website they claim they deliver 97% of the packages in time. Yea, sure.

As a company that is working with Sameday I can say that they are well prepared and my packages are delivered next day in less than 24 hours!

The worst shipping company ever. Always delayed orders, unprepared personnel, the public support is a mess. Would never recommend it

(Translated by Google) It is not worth any star, I put in the message the wrong number of the courier, the courier comes in front of the gate for 5 minutes and leaves without ringing, I do not recommend (Original) Nu merita nici o stea pun in mesaj nr gresit al curietului curierul vine in fața porti stat 5 min si pleaca fara sa sune nu recomand

Are you aware that your couriers in Odorheiu - Secuiesc (Romania), refuse to bring the package up to the door ? They stop in front of the block and expect their customers, often the elderly, to go down 4 floors, no elevator, and bring the heavy stuff up. Please check on them and remind this service is door to door. If they cannot do their job properly, we'll simply choose another delivery service.

My TV from emag is in their storage for 3 days, they refuse to deliver and without the option to pick it up myself ....

Fast and great delivery and staff. I had no issues so far and I ve been in contact with them for over 3 years. In my area ( com Bucov, jud Prahova) Cristi is the delivery guy and he’s the best. Very prompt & funny- great experience. Thank you!!

(Translated by Google) The courier matters a lot. The one who usually comes is super professional, kind, punctual and understanding. But if he happens to be on vacation, it's terrible .. the courier who replaces him doesn't do his job .. he doesn't deliver the products .. he says that I don't answer the phone, that I'm not at home, all kinds of excuses. If I call the courier, he never answers. I was in a position to cancel an order paid in advance on the grounds that he could not find me at the address. After discussions with emag, I received the order .. delivered by the courier who usually came to me, returned from vacation .. What to say?! Delivery depends on everyone's luck :)) lucky me that the deliveryman in my area is super ok (Original) Conteaza f mult curierul. Cel care vine de obicei este super profi, f amabil, punctual si intelegator. Dar daca se intampla sa fie in concediu este groaznic.. curierul care il inlocuieste nu isi face treaba.. nu livreaza produsele.. zice ca nu raspund la tel, ca nu sunt acasa, tot felul de scuze. Daca apelez telefonic curierul, nu raspunde niciodata. Am fost in situatia sa mi se anuleze o comanda platita anticipat pe motiv ca nu ma gaseste la adresa. Dupa discutii cu emag, am primit comanda.. livrata de curierul care venea de obicei la mine, reintors din concediu.. Ce sa zic?! Livrarea e in functie de norocul fiecaruia:)) lucky me ca livratorul de pe zona mea e super ok

(Translated by Google) Why is it still called "Sameday" if delivery takes place after a month? I waited for a week for a courier to pick up the package for an exchange, and after I managed to deliver it, 11 days have passed so far and I still have not received the requested product. (Original) De ce se mai numeste "Sameday" daca livrarea are loc dupa o luna? Am asteptat timp de o saptamana sa vina un curier sa preia coletul pentru un schimb, iar dupa ce am reusit sa-l predau, au mai trecut 11 zile pana in momentul de fata si inca nu am primit produsul solicitat.

(Translated by Google) 1. another courier picks up the order that must reach me, I wait another 4 days until it returns to the warehouse and is delivered to me DIALOGUE: "We'll bring it to you." - they delivered it after talking to eMAG for a request to resume delivery 2. another courier picks up the order that must reach me, goes to another locality than the one specified on the address, I need a Christmas product, bring it to me after 12/28/2020. DIALOGUE: "It's Christmas, I'm not staying to meet you in Slatina (where they have the central warehouse)." - in the conditions in which I need it for Christmas and I agree to drive 100 km to Slatina after the product. (Original) 1. alt curier ridica comanda care trebuie sa ajunga la mine, astept inca 4 zile pana se intoarce in depozit si mi se livreaza DIALOG: "Ti-l aducem noi nasule." - l-au livrat dupa ce am discutat cu eMAG pentru solicitare de reluare a livrarii 2. alt curier ridica comanda care trebuie sa ajunga la mine, se duce la alta localitate decat cea specificata pe adresa, am nevoie de produs de Craciun, mi-l aduce dupa data de 28.12.2020. DIALOG: "E Craciunul, nu mai stau sa ma intalnesc cu tine in Slatina (unde au depozitul central)." - in conditiile in care eu am nevoie de el de Craciun si accept sa bat 100 km pana in Slatina dupa produs.

(Translated by Google) They were very late. Sameday = Samemonth (Original) Au intarziat cu foarte multe zile. Sameday=Samemonth

(Translated by Google) J.A.L.N.I.C! in Bucharest 4 days a package !!!!!!!!!! Don't call on them! (Original) J.A.L.N.I.C ! in Bucuresti 4 zile un colet !!!!!!!!!! Nu apelati la ei !

(Translated by Google) They are not serious at all (Original) Nu sunt deloc seriosi

(Translated by Google) The product received is damaged made of porridge ... I'm not saying the product box is cut and broken ... (Original) Produsul primit este deteriorat facut terci...nu zic si de cutia produsului ca este taiata si rupta...

(Translated by Google) Mockery!!! For 3 days I have been waiting for a package through easybox, the people from the call center make false promises to me, see you in court !! (Original) Bataie de joc!!! De 3 zile astept colet prin easybox, oamenii de la call center imi fac promisiuni false, ne vedem in instanta!!

(Translated by Google) The weakest courier service. Terrible! (Original) Cel mai slab serviciu de curierat. Groaznic!

(Translated by Google) Some incompetents. Such reviews should not even exist on the market. The people in the call center are not the smartest either, they can afford to threaten you. (Original) Niste incompetenti. La asemenea review-uri nici nu ar trebui sa mai existe pe piata. Nici oamenii din call-center nu sunt cei mai inteligenti, isi permit sa te ameninte.

(Translated by Google) Change your nuns from Sameday to Sameyear. A package that had to be delivered to easybox for 3 days is still postponed due to the fact that the locker is full. Nobody answers the phone to suggest that the courier who makes the supply call me because I am standing next to easybox. Absolutely any order with them is problematic (Original) Sa va schimbati nunele din Sameday in Sameyear. Un colet care trebuia livrat la easybox de 3 zile il tot amanati cu motivul ca lockerul este plin. La telefon nu raspunde nimeni ca sa le sugerez sa ma sune curierul care face alimentarea pt ca stau fix langa easybox. Absolut orice comanda cu ei e problematica

(Translated by Google) lost parcels. the weakest courier company in the world (Original) colete pierdute. cea mai slaba comapnie de curierat din lume

(Translated by Google) Executable services, without a bit of professionalism! To avoid! (Original) Servicii execrabile, fara pic de profesionalism! De evitat!

(Translated by Google) The most unprofessional courier company. I waited over 1 hour at the call center, I became number 2 and 6 and each time he hung up .... (Original) Cea mai neprofesionala firma de curierat. Am stat peste 1h in asteptare la call center am ajuns sa fiu numarul 2 si 6 si de fiecare data mi-a inchis telefonul....

(Translated by Google) 17 days of waiting and I still haven't received the package. Customer support is a joke and I give the same answer both by e-mail and by phone: 'We check with colleagues from the operational and we come back'. Nobody comes back. If you want to order from sites that have Sameday delivery, DO NOT. If you are a company and looking for a delivery partner, AVOID this delivery company joke. (Original) 17 zile de asteptare si inca nu am primit coletul. Serviciul de client support este o gluma si dau acelasi raspuns si pe e-mail si la telefon: 'Verificam cu colegii din operational si revenim'. Nu mai revine nimeni. Daca vreti sa comandati de pe site-uri care au livrare cu Sameday NU O FACETI. Daca sunteti companie si cautati un colaborator pentru livrare EVITATI aceasta gluma de firma de livrare.

They place all your orders in the same locker. If you order something that you don’t want to pick up anymore, then you have to reject all the other orders.

What a rubbish courier service.Parcels not delivered in the time frame promised by sender.Customer service for SAMEDAY is absolutely unacceptable,after two hours waiting on the line I have been hung up on.Obviously,problem not solved.Waisted time,big time.

Lack of proper management in terms of consolidated delivery in a specific area. (10 different couriers each with 1 package at the same location/area).

(Translated by Google) Poorly qualified and cheekless staff. The courier had little left and suggested that I go home to pick up the package. (Original) Personal slab calificat și fara obraz. Curierul mai avea puțin și imi sugera sa ma duc eu acasa la el sa iau coletul.

(Translated by Google) I don't even know how to describe the experience with them. A poorly managed business. I DO NOT RECOMMEND! (Original) Nici nu stiu cum sa descriu experiența cu ei. O afacere prost gestionata. NU RECOMAND!

(Translated by Google) Strange how I send you an SMS informing you that the package will be delivered that day and moreover you receive a code, a PIN through which you normally use it instead of signing, in my case it was not necessary to give signature, nor to use the PiN (safety), because the package was handed to a neighbor who entered the gate. Interesting way to deliver the collections ... he didn't have the patience for 5 seconds while I was doing from the place (inside the yard) where I was when I saw the neighbor closing the door ... with the package in his hand saying "it's for you". I have no other words to say, the delivery man motivated .. "I had the car parked in front of me" ... But if the package didn't reach me, if a stranger entered the yard .. I was good to waste time -is the package arrived ?. After I called Sameday, where I made a complaint and asked what would happen if the package did not reach me, the lady from the call center said "an investigation was being done" .. and how the investigation was done if the supplier signed in my place, but he gave the package had not stolen it, how and who proved the authenticity of signatures ??? .. was I suing for a product that was disappearing on the road? And that's because, at the time, the supplier thought it was ok. Woe to customers who end up in the situation of disappearing their products, of not being able to prove if they received / took the package from the supplier, the greater the damage the closer you get to the court where you have to put other money to prove that the company and the supplier are the culprits, and you are the one who was harmed. I will make a request to eMag to send my products through another company, do the same and maybe you will not get to court for "mysterious disappearances". A notification to ANPC solves only some cases. * Installing an application that records calls is very useful in such situations. * An equally serious thing is that this company does not show signs of being bothered by its lack of professionalism and the damage caused, here I see that no one is answering, I do not know how to apologize. * The supplier must know that he represents a company, he is paid and does not do voluntary work, so .. any wrong way to deliver an order primarily affects the company that hired him. (Original) Ciudat cum îți trimit SMS prin care ești anunțat că, pachetul va fi livrat in ziua respectiva și mai mult de atât primești un cod, un PIN prin care normal îl folosești in loc să dai semnătura, în cazul meu nu a fost necesar nici să dau semnătură, nici să folosesc PiN-ul (de siguranță), deoarece pachetul a fost înmânat unui vecin care a intrat pe poartă. Interesant mod de a livra colectele.. nu a mai avut răbdare 5 secunde cât făceam de la locul (din interiorul curții) unde eram când am văzut vecinul care închidea porta.. cu pachetul in mâna zicând "e pentru tine". N-am alte cuvinte de spus, livratorul a motivat.. "aveam mașina parcată acolo în față"... Dar dacă pachetul nu ajungea la mine, dacă intra in curte un necunoscut.. eram bun să pierd timpul să dovedesc că nu mi-a ajuns pachetul?. După ce am sunat la Sameday, unde am făcut o sesizare și am întrebat ce se întâmpla dacă nu ajungea pachetul la mine, doamna de la call center a zis " se făcea o anchetă" .. și cum se făcea ancheta dacă livratorul a semnat în locul meu, dar a dat pachetul nu-l furase, cum și cine dovedea autenticitatea semnături??? .. ajungeam in judecată pentru un produs care dispărea pe drum? Și asta pentru că, livratorul a considerat în acel moment că, este ok. Vai de clienți care ajung in ipostaza să le dispară produsele, de a nu putea să demonstreze dacă le-a venit/preluat pachetul de la livrator, cu cat este mai mare paguba cu atât te apropii mai tare de judecată unde trebuie să bagi alții banii pentru a dovedi că firma și livratorul sunt cei vinovați, si tu ești cel ce-a fost păgubit. Eu voi face o solicitare către eMag să-mi trimită produsele prin altă firmă, faceți același lucru și poate nu veți ajunge in instantă pentru "disparițiile misterioase". O sesizare către ANPC rezolvă doar unele cazuri. *Instalati-vă o aplicație ce înregistrează apelurile este foarte utilă în astfel de situații. *Un lucru la fel de grav este că această firmă nu dă semne să îi deranjeze lipsa de profesionalism și pagubele produse, aici văd că nu răspunde nimeni, nu știu să își ceară scuze. *Livratorul trebuie să știe că, reprezintă o firmă, este plăti și nu face o muncă voluntară, deci .. orice mod greșit de a livra o comandă afectează în primul rând firma care la angajat.

(Translated by Google) I do not recommend! Rude and naughty couriers! I do not recommend! If it were possible I would give -5 stars !!!! (Original) Nu recomand! Curierii nepoliticosi și obraznici! Nu recomand! Dacă ar fi posibil dădeam -5 stelute!!!!

I am extremely dissatisfied with your service, I waited for the parcel for 5 days and in the end it says on your website that you were unable to deliver it. You did not send notifications that the parcel would be delivered, I left everything given... phone number, email. I told you that I don’t have your application, I asked for the courier’s phone number, you ignored it.

seriously, the collaboration with the client is a 10!