2/5 Sharyn R. 5 years ago on Google • 10 reviews
This
Panera
delivers
to
our
house
and
has
a
reasonable
delivery
fee.
That
is
the
only
reason
this
location
has
two
stars.
The
food
is
can
be
fresh,
but
the
quality
of
food,
attention
to
detail,
and
quality
of
service
are
all
increasingly
disappointing.
The
following
examples
deal
largely
with
our
interactions
with
this
Panera
via
ordering
online.
A
couple
months
ago,
I
substituted
the
typical
baguette
side
for
a
bag
of
chips-
to
take
it
to
work
the
next
day.
It
was
not
included
with
the
order.
I
didn't
bother
calling
about
it,
because
with
a
baby
and
toddler-
who
has
time
for
that?
A
couple
weeks
ago,
I
ordered
a
'you
pick
two'
and
the
sandwich
was
not
delivered.
I
called
and
the
management
sent
it
to
us
and
'didn't
charge
us
a
second
delivery
fee'.
I'm
sorry,
but
I
feel
that
the
'you
pick
two'
(if
not
the
entire
order)
should
have
been
comped-
considering
I
was
planning
to
give
most
of
that
sandwich
to
my
now
'starving'
toddler
who
had
to
wait
twenty-some
extra
minutes
for
dinner.
Twenty-some
minutes
feels
like
an
eternity
when
trying
to
distract
a
toddler
while
feeding
a
crying
baby.
On
Friday
night,
we
placed
an
order
for
Saturday
morning,
because
we
wanted
to
ensure
we
had
the
bagels
and
spreads
we
wanted
to
share
with
our
friends
for
brunch.
My
husband
arrived
Saturday
morning
at
the
appointed
time
and
they
had
sold
all
of
a
particular
bagel
(of
which
we
had
requested
four)-
rather
than
setting
them
aside,
since
we
had
technically
ordered
them
prior
to
anyone
else.
He
then
was
put
on
the
spot
to
chose
other
bagels.
He
arrived
home
and
we
realized
that
Panera
had
not
included
all
the
bagels,
though
they
charged
us
full
price.
Our
friends
were
then
arriving
and
we
were
short
a
bagel.
Most
reputable
food
service
locations
would
have
comped
at
least
part
of
that
order
and
not
even
an
apology
was
made-
let
alone
trying
to
make
amends.
Last
night,
the
tiny
bit
of
avocado
that
was
included
on
the
salad
I
was
sharing
with
my
daughter
was
rotten.
The
bowl
of
mac
and
cheese
was
only
filled
2/3
of
the
way.
I'm
including
pictures
of
these
two
issues.
Chipotle
may
not
deliver,
but
you
can
order
ahead
and
pick
up.
At
this
point,
I'm
willing
to
load
my
baby
and
toddler
into
the
car,
unload
them
and
take
them
into
Chipotle,
and
take
them
back
out
to
the
car,
and
then
unload
them
again
at
home,
rather
than
deal
with
the
lack
of
service
being
offered
at
this
Panera
location.
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