5 star quality at 3 star cost It's very rare in Hungary to find friendly people, even rarer to find a whole group of people to be friendly. That is true at the "Sofitel" in Budapest. The staff is, however, just a slice of the big picture. From the time I checked in, from the time I left, I felt right at home, and very comfortable. It's the type of hotel that makes you feel like you're in a five-star establishment, but you did not pay that much. In general their rates are really reasonable, considering their location (which is right on the Danube in the heart of the city), considering their rooms (which are extremely nice, even the standard rooms), and considering their buffet breakfast (which if I were to pay on the street, it would run me somewhere in the neighborhood of 40 euro). The spa is really nice, with the opportunity to have massages and facials - there is also a very nice swimming pool, a fitness center and there is a sauna room which is well-put together as there are sun chairs to lay on, in case the actual inside of the sauna is too much to bare. The breakfast is one of the best of all hotel breakfasts I've ever had in Europe - second only to the "Pullman Hotel and Casino" in Mandelieu, on the French Riviera. The restaurant is very nice, the staff was more than friendly and courteous, and the food was excellent. I actually had three espressos in a row because they were that outstanding. The rooms were large enough to walk around, with a nice TV, beautiful, large beds with very comfortable comforters and pillows; The bathroom adequate and clean; But the view was probably the highlight. Fortunate to have a view of the chain bridge, it was that much more intoxicating at night than in the day - which was also beautiful to wake up to. If you do have the opportunity to stay at this hotel, my recommendation would be three-fold: Check out the spa, even if it's just to look; Don't skip the breakfast for any reason; and try to get a room with a view of the bridge. If it's a few extra dollars, it's definitely worth it.

This hotel is absolutely amazing in every way. Rooms are the only thing which is quite standard for a few* but in a bathroom you will find an aplliance which looks like a switch and it plays a few different types of music - this is fun. Breakfast is amazing, a pool and sauna very nice, staff is absolutely great and everything works as a charm. But what I found the most appealing was the architecture and interior design - breathtaking! The best hotel I have visited so far and I saw quite a number! Must see, must stay. I simply loved it.

An exceptional hotel in an even more exceptional location. We got a room with a river view on the top floor. The view was absolutely incredible. The space was fantastic and served all of our needs. The staff is incredibly attentive to the needs of their guests and will respond in a moments time. The breakfast is a true pleasure each morning. Although we had access to the private area on the top floor, we chose to eat on the club level as the food, staff, and service was impeccable.

They need to do a bit more for the Sofitel brand, especially around customer service, or maybe it's just a culture thing

It was not the first time I chose the hotel's restaurant for dinner. I love the atmosphere! The food is always delicious and the service is excellent! The staff is always smiling, all of them are very helpful. I would like to highlight Jenny's work which was beyond our expectations. When she overheard that we celebrated my father's birthday she made a small surprise for him putting a candle into his dessert. That was very heart touching. She deserves to be honored.

Very fancy caffe bar. Excelent view. Good deserts. Toilet super clean and comfortable

We were very lucky in that we had a view overlooking the Danube. This is not just any view, it is THE view to have , especially at night when the castle opposite and the river boats light up. The hotel is large, and busy, but the rooms are quiet and comfortable, with choices of pillows etc there, so there is no excuse for not sleeping well. The restaurant is good with one of the options a Goulash soup for lunch, delightful! A taste of Hungary! Beautifully located amongst the stunning buildings of Budapest, you will enjoy your stay.

This hotel is amazing. The views facing the river are unparalleled, the staff are extremely accommodating, and the rooms are comfortable, with exceptional quality evident in everything from the toiletries to the linens and towels. The executive club is the best I have ever experienced, with a fantastic spread of tasty goodies, at any time of day. If you can go to this hotel, you will not be disappointed.

· Friendly welcoming staff, perfect location and excellent breakfast (a must considering the price). Nice pool and small fitness room you can live with. However, charging 25 EUR/9000 HUF for 1 night parking in the inhouse garage especially on the weekends is a joke. I pay 250 EUR for the room and on top I am charged with 25 EUR for parking, that's really ridiculuous and unacceptable! Rooms generally seem to need refurbishment, clean, but old interior, again not ok for the price. In contrast to the generally accessible hotel areas, which seem to have been worked on during recently.

Great location, right in front of Chain Bridge.

Excellent location. Chain bridge and canal view from room. Lovely stay. Thanks Sofitel.

Stayed in a family suite over the Christmas holidays, and loved it. I don't get the mixed reviews. We found the staff to be exceptionally helpful and the hotel dining (breakfast and Paris Cafe) to be great. The TVs in the rooms were a little wonky, but we weren't exactly sitting around watching TV. One thing to be aware of - there's a little casino in the hotel that was fun if you have a little extra time to kill.

Tremendous! I want to commend the hotel for the professional and caring attitude of all the staff that we had interaction with but particularly Kata in the Executive Lounge. She went far above the requirements to assist us and if we asked for something she exceeded our needs to give us the best she could provide. The view from the room was SPECTACULAR! The bed was huge, firm and comfortable. The shower water pressure was a bit weak but nothing the hotel controls. The room was spacious and well furnished. The only area for improvement was that the air conditioning was not available and the room was a bit on the warm side particularly for sleeping. I would recommend having air conditioning available even when the outside temperature is cool, because the sun beating on the windows can make the room quite warm and opening the window to cool it down lets in too much street noise to sleep. The executive lounge was very convenient and the food was good, the wine reasonable, I might recommend a small selection of Spirits and mixers that many other executive lounges provide. All things considered my wife and I had a wonderful stay in your beautiful city.

I attended a conference here but did not stay at the hotel. The staff was extremely helpful and friendly. Everything went smoothly, they managed the large group without a single hitch. Even when I returned for my car at 2am the attending staff opened the garage for me and let me out without a hint of annoyance. Food was excellent. Location and view were bar none. Recommended.

My wife and I stayed in the Sofitel for 4 nights. Upon check in I was told that although I am a member of Club AccorHotels I wouldn't get my points because the room was booked through an agent. Seems strange since I'm the one that paid for the room. Although the hotel looks good from the outside and the lobby and restaurant, Paris Budapest, are clean and modern, the rooms leave a lot to be desired. The rooms are a good size but need a lot of updating. Carpets are old and worn and the room smelled of mothballs. Other than a small desk and chair there is no where to sit and relax if you don't want to lay on the bed. I had to ask twice to have the coffee replenished and there were no wine glasses in the room. On the positive side, the bed was very comfortable and the shower had lots of hot water with great pressure. The food in the restaurant was very good and reasonably priced for Budapest. Service was quick and the staff was very friendly and efficient. The breakfast was included and there were a lot of options however once seated you were lucky if a waiter came to your table more than once and if you ordered eggs of any sort you need a lot of time as it took over 10 minutes to get my omelette and my wife never did get hers. If you only do the buffet you won't go hungry but coffee is slow in coming and never an option of a refill that we saw. The location of the hotel is perfect for visiting Budapest and its many wonderful sights but there are other hotels just as close for a little less money. We were a little disappointed in the location of our room considering we were staying for four nights. It would have been nice to have a view of the river rather than the back road that we did have and if we return to Budapest and decide to stay at the Sofitel I'll be sure to book it myself so that I can take advantage of the points and the view. All in all not a bad stay but considering what we had for a one night stay at the Sheridan Hotel in Bratislava, Slovakia one week earlier I was not overly impressed. We have stayed in a number of Sofitel Hotels over the years in the US and in China and the Budapest Sofitel Chain Bridge needs to up its game.