2/5 j s K. 1 year ago on Google
You
advertise
a
5star
hotel.
I
have
several
arguments
in
opposition
to
that,
and
I
will
start
in
chronological
order
from
the
moment
when
I
entered
the
hotel.
1.
I
enter
the
reception
and
meet
people
who
work
in
different
clothes
and
uniforms.
One
guy
has
a
casual
open
button
blazer,
and
somebody
else
has
something
even
more
casual.
Why
not
have
the
same
standard
for
all
staff
members,
and
exclude
casual
clothing?
If
it
was
a
three
star
hotel,
fine...
The
door
to
the
backoffice
was
open
and
there
are
coca-cola
bottles
and
plenty
of
other
rubbish
that
makes
the
place
look
like
a
cheap
dvd-store
rental.
First
the
guy
helps
me,
then
the
woman
helps
me,
and
then
they
are
a
little
bit
confused
as
to
who
should
help
me.
Dont
you
have
some
sort
of
system
as
to
who
does
what,
when?
2.
In
the
room
I
first
have
to
ask
for
a
blanket,
then
pillow
and
then
bedlinen.
We
were
three
people
staying,
so
we
need
three
setups,
right?
While
in
the
room,
the
only
thing
that
was
done
with
regards
to
room
service
was
the
refill
of
the
minibar.
Nothing
else.
Old
food
stayed
on
the
table
for
the
whole
stay
etc.
The
apartment
also
only
had
2sets
of
forks
and
stuff.
Three
people
checked
in
individually,
but
nobody
thought
of
setting
up
the
room
for
three
people
-
weird,
since
its
an
apartment
hotel.
3.
The
spa
is
the
nicest
picture
on
booking.com
and
of
the
main
reasons
that
we
chose
you.
Alas,
it
is
a
poor
representation
of
reality.
Its
very
small,
only
5
seats
at
the
pool.
Of
course
they
were
busy
when
we
came
so
what
should
we
do?
Sit
on
the
floor?
We
deiced
to
hangin
the
pool
for
a
bit
and
wait
for
somebody
to
leave.
The
sauna
was
super
tiny
so
we
were
waiting
for
the
other
people
to
come
out
before
we
could
go
in.
While
in
there,
there
was
not
even
a
proper
bucket
for
the
water.
Come
on!
A
white,
old,
plastic
bucket
that
we
scooped
water
out
of
directly
with
no
scoop
even.
Seriously?
And
the
girl
who
brought
us
the
water
put
some
oil
in
it,
dont
know
what
it
was
but
it
was
not
a
pleasant
scent.
Its
great
if
you
wanna
offer
oils,
they
can
be
nice,
but
make
it
optional
at
least.
Perhaps
put
some
bottles
in
the
sauna
that
people
can
use
themselves?
4.
The
girl
who
worked
in
the
spa
looked
like
a
teenager.
Nothing
wrong
with
that,
except
she
behaved
as
one
in
terms
of
being
glued
to
her
phone.
She
had
civil
clothes
with
airpods
and
was
playing
on
her
phone.
I
mean,
seriously?
Has
any
of
you
guys
ever
been
to
a
five
star
place
before?
Go
check
it
out
and
get
some
inspiration.
You
dont
dress
like
this,
or
sit
with
your
head
glued
to
your
phone
while
you
are
working.
In
other
places
where
spa
members
dont
have
much
to
do
they
activate
themselves
and
do
other
things.
They
behave
professionally
and
know
their
area
of
work.
Your
staff
are
friendly
and
kind,
but
this
is
the
minimum
requirement
of
any
place.
Besides
that
it
all
looked
very
unprofessional
and
simple.
The
pool
had
some
broken
lists
at
the
end
where
the
wave/pressure
comes
out,
it
needs
fixing.
You
should
look
for
older
staff
members,
more
professional
staff
members
with
proper
training.
Looks
like
you
just
picked
some
random
people
to
work
for
you,
with
no
experience
or
prior
training.
Many
of
your
staff
members
are
young
and
im
sure
somewhat
ambitious.
With
the
right
training
and
provision
of
tools,
im
sure
they
will
do
good
things
for
your
hotel.
But
it
is
the
responsibility
of
the
management
to
create
a
culture
where
customers
feel
that
they
get
what
they
pay
for.
Thus,
this
feedback
is
directed
towards
the
general
manager.
When
i
left
to
pick
up
my
car
from
the
garage,
it
smelled
of
cigarette
smoke
in
the
whole
garage.
Cant
your
staffmembers
go
smoke
somewhere
else?
There
is
no
air
extraction
from
the
garage
so
its
like
a
smoking
chamber.
Great
last
impression.
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