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Frequently mentioned in reviews: hotel (56) staff (35) service (30) stay (25) room (24) Budapest (23) location (23) experience (20) Ritz (19) good (16)
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  • 5/5 Adriana J. 2 years ago on Google
    Perfectly located. Spa of the highest quality. Room with the best views of the entire skyline of Budapest. Highly recommended the Brazilian food restaurant, all the food is very gourmet.
    3 people found this review helpful 👍

  • 5/5 Camille R. 1 year ago on Google
    Honestly, when you pay for luxury you expect to be treated as such but I must say; the staff here are above and beyond! Everyone is genuinely kind and extremely helpful. We had a rough beginning to our travels and they welcomed us with understanding and even a surprise gesture. Even the host for breakfast are very sweet and personable. The location is perfect for those who like to take public transportation or walk. We’re been Marriott travelers for years and stayed in many of their hotels but this location only solidified why our loyalty remains with them. Thank you again for such a wonderful experience, we will definitely visit again.
    2 people found this review helpful 👍

  • 2/5 B J. 9 months ago on Google
    Mediocre 4 star hotel - very far from 5 stars. This hotel does not recognise/care about bonvoy elite memberships/member benefits. Got the worst room with old and stained furniture. The front desk was very nice but the rest of the staff is simply rude - does not return a hello/goodmorning. This should be an iconic place but it’s just a waste of money spent here
    2 people found this review helpful 👍

  • 3/5 Sathvik P. 2 months ago on Google • 128 reviews New
    My visit to the Ritz-Carlton Italian restaurant was an average dining experience. The ambiance was elegant, in line with the hotel's reputation. The service was attentive and polite, adding a touch of professionalism to the meal. However, the food quality didn't quite live up to the expected standard for an establishment of this caliber. While decently prepared, the dishes lacked the exceptional flavors and creativity typically associated with upscale Italian cuisine. The menu options seemed somewhat limited, and the pricing felt a bit steep for the offerings provided. Despite the restaurant's pleasant setting and courteous service, the dining experience felt somewhat underwhelming considering the reputation of the Ritz-Carlton. With improvements in menu diversity and culinary execution, it could truly match the elevated expectations set by the brand.

  • 5/5 Asher D. 7 months ago on Google
    I loved my stay here. I will admit that the rooms aren't as nice as I expected (although still very above average) and the towels they gave me were slightly frayed, but the level of service was exceptional and the spa was an incredible treat. The Club Lounge was wonderful and the food and service there was top notch. Sadly the bar was closed my entire stay for a private event, although it was dark and quiet every time I passed by it so I'm not sure why it wasn't open when not being used for the private event.
    1 person found this review helpful 👍

  • 5/5 Alex V. 1 year ago on Google
    Absolutely the best Ritz Carlton we've stayed in. I believe it's partly due to the natural hospitality of Hungarian culture, but certainly because of a well managed hotel. We felt like royalty from the moment we walked in until we left. Specifically, we had an early flight and the staff actively worked to provide us the best options for breakfast before the restaurant opened. This is one of the many examples for how they made our stay superb. We will definitely return!
    1 person found this review helpful 👍

  • 4/5 TRAVEL 4 months ago on Google
    I wasn't staying in the hotel, but i visited it during the F1 weekend when the drivers where staying here. The atmosphere was really really good as many f1 fans were eager to see their favourite f1 drivers. The location in excellent for anyone getting here by public transport as the Deák Tér is the transport hub of the city. Here you can find the metro l, tram and buses.
    1 person found this review helpful 👍

  • 5/5 Violeta L. 6 months ago on Google
    Stayed here 3 nights, the rooms were spectacular with beautiful views of Budapest. Staff was very friendly overall a really great experience. Would highly recommend.
    1 person found this review helpful 👍

  • 4/5 violetab b. 5 months ago on Google
    This hotel is beautiful 🤩 check in was friendly and offered a mimosa. My room was small but comfortable. It has great location, indeed! As a platinum you still pay for breakfast. I experienced poor service at their restaurant. No one to come serve our table I had to get up and catch their attention. I received wrong latte. I ordered an omelette that never arrived. Luckily the hotel manager came to inquire about my disappointment and took my meal off. I expected better from a Ritz-Carlton.
    1 person found this review helpful 👍

  • 5/5 Saqib H. Q. 7 months ago on Google
    I'm a frequent traveller for work and pleasure. My wife and I agree that is one of the best hotels I've stayed at. Fantastic view of Budapest. Great location to walk to shops and restaurants. The team treats you with care and respect. I particularly want to give a thanks to the ladies in the club lounge: top notch service, would take up special requests, and were fun to talk to! I wish I got all of their names,(a Ukrainian, a Palestinian, and the chef). if I do recall I'll update this review. The only con is that there is a nearby park that has an outdoor bar with music. That music will play late at night even weeknights. It's still a nice city park to stroll through.
    1 person found this review helpful 👍

  • 5/5 Justin A. 1 year ago on Google
    Great hotel, friendly and welcoming staff and plush accommodations. Our room was ready early and the desk staff remembered our names every time we came through the lobby. Decent location - a short walk to the river, short walk the other way to mid-city attractions. Would stay here again.
    1 person found this review helpful 👍

  • 5/5 Max 1 year ago on Google
    The Ritz Carlton, Budapest was incredible , my family and I came to the Ritz Carlton on the 3rd of April after a long day of traveling and by no surprise everything in our room was there for us like water towels etc. The amenities, pool, spa were amazing and practically had everything a person would want in a spa. The room was clean and comfy the housekeeping would have your room clean in a matter of minutes. The food at the restaurant was good but pricey. The staff were attentive, nice, and caring. The service was phenomenal one of the best ever not once at our stay the staff said no to one of our requests. If you are looking for a nice stay in Budapest I recommend the Ritz Carlton.
    1 person found this review helpful 👍

  • 5/5 Steve L. 10 months ago on Google
    I didn't stay at the hotel and I never took any service BUT today, the front-man guy was very helpful! A true gentleman that helped me and my family with some information about a transportation from the hotel to the airport. If the very first contact with a person like that was so incredible, I can't imagine the rest of the experience that the Ritz-Carlton Hotel could offer to their guests. Kudos to the manager to have such a nice person receiving the guests.
    1 person found this review helpful 👍

  • 5/5 Robert K. 2 years ago on Google
    I regularly stay in 5* hotels in various cities across Europe. It rarely happens that hotels positively impress me. RC Budapest has managed to do so. This summer I’ve stayed the second time in the hotel. Everyone in the hotel seems to constantly strive for perfection which you can feel at every encounter. This is what makes this hotel so special. So far I had a similar experience only in Adlon, Berlin. Of course all other checkmarks for a hotel in this category are also met (location, splendid spa, nice and clean rooms,…). Hope to see you again soon 🤩
    1 person found this review helpful 👍

  • 5/5 Péter L. 2 years ago on Google
    High standards and lovely people are working here. Elegance and luxury.
    1 person found this review helpful 👍

  • 5/5 Annette B. 2 years ago on Google
    Location. Location. Location. You can't beat the location. It's right across the street from the park with the Budapest Eye. Beyond are streets filled with lots of good dining options. It's a few blocks away from the Danube waterfront, and in another direction, you can walk a few blocks to the historic Jewish Quarter and check out some ruin bars. And, of course, the hotel offers the level of attentive service you would expect from Ritz Carlton. Highly recommend.
    1 person found this review helpful 👍

  • 5/5 D S. 1 month ago on Google • 27 reviews New
    Now this is 5 star luxury!! Absolutely fabulous hotel from.the moment we checked in the staff were so courteous, respectful and so professional. Never failed to greet you no matter the time of day. Always made eye contact. This is absolutely wonderful service. Attention to detail fantastic. Champagne on check in what a fabulous start!! The whole hotel.is steeped in history. Our room was upgraded to a deluxe and it was stunning. Views across the square. We could see the sunrise. The location of the hotel is brilliant, within easy reach of the trains, tram and buses. So easy to see the sights in Budapest. Walked everywhere to fully appreciate iate the architecture of all the buildings. Special thanks to.all the breakfast team who tended to our every need. We had massages and Vera was a great masseur, highly recommend after days of walking and sightseeing. Use the swimming pool, jacuzzi, steam and sauna to unwind each day. So clean and robes, shampoo etc all provided. Loved the Ritz Carlton, will definitely return.

  • 5/5 Anu A. 1 month ago on Google • 15 reviews New
    The location of the hotel is perfect and central to many places around the city. The staff is always welcoming and goes the extra mile to make your stay memorable; for example, snacks and desserts are left in the room as a welcome gesture. The food quality and taste are overall good as well. We had a perfect stay in this hotel. Thank you so much for the same!

  • 4/5 Khánh Tín N. 7 months ago on Google
    We had four nights in the hotel. The room is tidy and clean. The staff in reception is friendly and helpful. However, I just rate four stars because of two things. Firstly, I have to say that the hotel is not really kid-friendly. My child is under five years old, but they gave my child a pair of adult-size slippers and a huge robes. There also wasn't welcome gift for kids. Secondly, the room service was poor. They weren't top up tea and coffee, except you left the note to remind them. I haven't seen the poor room service like that in any five-stars hotel I have stayed.

  • 1/5 Lis 8 months ago on Google
    The hotel itself is nice and is in a good location but that's it for the positives. The bad is the poor service and the staff need to be retrained about what good customer service is. The restaurant waiters only work for tips, they start off being friendly but if you don't hand them cash right away, they start to not pay attention to you and even ignore you, which really leaves a bad taste. Twice, we waived to get someone's attention, and they said wait a minute and walked straight to another client who came after us but handed them a 10 dollar bill. This kind of discrimination in a 5 star hotel reflects poorly on the hotel management and culture here and makes the customer feel very unwelcome. The staff is only motivated by tips which is horrible as they are not genuinely happy to be here.

  • 5/5 Yu Z. 5 months ago on Google
    Thank you RCBudapest for the perfect stay! My journey to Budapest didn’t have a good start- KLM delayed my luggage in Amsterdam so when I checked in I was not in a very good mood. But the front desk folks were super helpful and really tried to make everything easy for me. Not only they recognized titanium status and offered a glass of champagne at check-in, they gave me so much information and tips on how to get my luggage back the soonest. I ended up going to the airport myself and intercept it before it would have taken forever for the luggage to be delivered, thanks to the hotel staff’s advice. Also, the super handsome bellboys are very friendly and always ready to welcome me back. The location of the hotel is great. Walking distance to all major attractions and main tram stop and main shopping area. I enjoyed going to Rudas every day which is a nice 15min walk across the river. The concierge desk was super helpful. They recommended legenda river cruise which turned out to be a perfect and effortless evening activity! My room 401 is perfect. It has the city square view. I feel energized every morning! The room is elegantly decorated as usual with orchids! The housekeeping staff was also very attentive. I mentioned the room was a bit cold at night, and they brought me a heater. The hotel gym and pool are quite nice. Pool is a bit small but very beautiful. Spa area also very nice and pleasant! I wish I had more time to spend in the beautiful spa! The only massage therapist was fully booked so if you want to pamper yourself be sure to book in advance!

  • 5/5 Č A. 11 months ago on Google
    Slightly dated but beautiful room. The location is hard to beat. The service is top-notched and good status recognition for Marriott Titanium member. Got a nice upgrade and received extra gifts in room. Very pleasant surprise.

  • 3/5 Josh W. 5 months ago on Google
    The location is great and the staff are professional and friendly but the hotel itself is tired and worn out. The rooms were probably great at some point but are now well worn and need work. Our first room seemed fine but old. The thermostat didnt work, the shower leaked out the sides (which soaked a bunch of our clothes), and wouldnt drain well. The room was also extremely noisy. Located next to a street where people were screaming and partying all night we kept getting woken up even though we were 5 floors up. Staff was helpful and moved us to a new room. Shower still doesn’t drain great but room is quieter and thermostat works. All in all, the place is fine but nowhere near the caliber of a Ritz Carlton elsewhere. Its kind of like an older Marriott branded as a Ritz. There are plenty of other hotels in the city that offer nicer rooms and better value

  • 5/5 K K. 6 months ago on Google
    I really enjoyed my stay at this hotel. However, I believe I may have left my jeans jacket behind. If anyone reads this and can help, perhaps you could reach out or see if it's possible to return it to me in Japan. Even if it's not feasible, that's alright. I genuinely liked this hotel.

  • 5/5 Heather M. 6 months ago on Google
    This place was beyond gorgeous and the staff took the Ritz Carlton service to the next level. Our room was amazing and the food at both the breakfast buffet and in the main restaurant was very good. The service was top notch there as well.

  • 5/5 Joe 4 months ago on Google
    Gorgeous hotel in the heart of the city. Staff is extremely helpful and courteous, rooms are comfortable and well put together, on top of that it is a great location. Definitely staying here next time in Budapest.

  • 5/5 Farley G. 4 months ago on Google
    What a wonderfull hotel! Staff is amazing! Rooms are so nice! Love the location since it’s very close to a lot of places can walk to most places. A great place to stay.

  • 5/5 Denise C. 2 months ago on Google New
    We had a wonderful stay. Can’t say enough about the staff and facilities. Staff went above and beyond. Beautiful location. Highly recommended

  • 4/5 Steven H. 2 months ago on Google New
    There's only two real places in Budapest that I would consider staying, in terms of region. One is on the river, in the Marriott or the intercontinental, facing Buda castle which is spectacular especially at night, the other is at Elizabet Ter where the Ritz-Carlton is as well as the Corvinus, across the street from the ferris wheel, and park, multiple cafe's, and a 5 minute walk to St Stephen's Basilica. The entire area is massively entertaining and cozy, filled with opportunities to shop, relax, eat, drink, laugh and have the best time of your life. The Ritz itself is exactly what one would expect, austere stone outside and glass and brass everywhere on the inside. Completely pretentious in an elegant way, with a staff scurrying about paying attention to the detail of everything. The place is beautiful and the staff is attentive.

  • 5/5 Shamsa 1 month ago on Google • 10 reviews New
    I felt like being at home…. This is how I can describe our stay at the hotel. Since the arrival, we have been treated with special and extra care, even for the tours, they provided full list of recommendations as printout document arranged for our best convenience. When they knew that my friend was sick, everyday morning during the breakfast and evening they will prepare a warm drink for her (honey, ginger and lemon). The hotel is perfectly situated in the middle of most important tourists spots. The staff are supper friendly and supportive. Not to forget mentioning how clean the hotel is. It was such a nice and pleasant experience.

  • 5/5 De V. 1 year ago on Google
    We had the most amazing stay with a very warm welcome. From the reservation department assisting with the reservation prior to the stay, to the warm hospitality received at our arrival and throughout the stay, I am lost for words and very grateful for everything. It was a wonderful hotel experience and I highly recommend this property. The location is really central and even though there are other decent 5 star hotels in the city, none of them can match the service from the ladies and gentlemen of Ritz Carlton Budapest. A special thank you to Melissa and her thoughtful welcome gesture and to Balazs from the club lounge who went out of his way to assist us. He was very attentive and caring to all the guests pampering all of us in the lounge. It is because of diamond associates such a Balazs that Marriott will forever be my home away from home. Thank you for this unforgettable hotel experience, we will be back.

  • 5/5 David B. 2 years ago on Google
    Best Ritz Carlton in the system. Beautiful, friendly and welcoming! The folks at the front desk and the bar area were the best! Super experience!

  • 5/5 Andrew S. 2 years ago on Google
    The Ipanema patio on a calm autumn morning is absolutely divine. The breakfast was delicious, the service attentive and prompt. They have the best smoked fish selection in this city.

  • 5/5 Jeong C. 2 years ago on Google
    This hotel reminded me again what a high standard Ritz Carlton has as a Flagship of Mariott group. Facility is awesome, location is great and staffs are very highly trained Trust me you will not regret your stay.

  • 5/5 Lina P. 2 years ago on Google
    Had the most wonderful experience at the Ritz in Budapest. From the moment we checked in everyone was super attentive, friendly and just happy to make our stay as memorable as possible. From the welcome surprises, turn down service and overall ambiance / experience I cannot highly recommend this place enough. The location alone is fantastic - metro right next door, everything within walking distance, nightlife, shopping etc. - what more could you ask for? Thank you for making our Budapest trip one to remember. The team here are clearly run by the best.

  • 5/5 Amanda O. 2 years ago on Google
    We had an awesome experience at the Ritz in Budapest. All of the staff were so warm and welcoming and wanted to make sure we had the best experience possible. We felt like kings and queens, yet it felt warm like home. The breakfast was incredible, and they made sure our baby was fed like a prince! Thank you Polina, Ferenc, Chiarra and everyone for making our stay the best!!!!!!

  • 5/5 Eric B. 2 years ago on Google
    Great hotel. Very well located between 3 metro lines and many busses and trams. Service is great. The staff is working so hard to let you feel welcomed. Very good breakfast as well, but there are very good alternatives for breakfast elsewhere so it is good to combine between the two. For me the hotel worth every penny

  • 5/5 Robert K. 1 year ago on Google
    I wanted to take a moment and thank the incredible staff at the Ritz Carlton Budapest hotel by far the best hotel in Budapest. There’s simply no comparison to the service you receive here versus any other hotel in the city. Special thanks goes out to Adele in the Club Lounge who was so gracious as to spend time and play games and puzzles with our kids. Also a big thank you to Mariann and Chef István in the restaurant who went out of their way to help us every single day. Also a big thank you to Veronika at reception she is just the most awesome human being. Do not hesitate to stay here. You will never get better service anywhere else in this city. By far the most epic hotel!

  • 5/5 Nicolas C. 1 year ago on Google
    This is probably the best hotel in Europe I have stayed at in a long time. Amazing design everywhere, see the photos, fantastic staff, especially at the club lounge, and great service. Our room was beautiful, with a balcony overlooking parts of the city. Gorgeous design. The club lounge was amazing and every single member of staff was wonderful, so helpful, so freshly, sharing ideas about Budapest, so attentive...I can't say enough about these young people there. They were the best of the entire hotel!!! Breakfast was great. Loved the buffet with an insane choice, a la carte items wer good, but could be more consistent. And I feel very bad for staff having to clean up after all those entitled parents who allow their kids to drop food, plates and cutlery on the floor without picking it up before leaving. Absolutely disgusting how some of them behaved every day. Management needs to put them in their place for the benefit of other guests... The spa, pool and gym were wonderful as well. Total treat. I can't wait to come back.

  • 1/5 In love with RnB, Hiphop & S. 1 year ago on Google
    I'm just angry! I'm usually a really quiet and patient person, but what they did to us here is really the last! We ordered before 4 other guests but didn't get our food until after we were about to leave. I definitely lost my appetite. when I then asked why everyone else was served food before us, there was no real answer, even an apology was almost too much to ask. We are regular guests at great restaurants and I'm really shocked at how people can treat their guests like that! who orders first gets first ? No, we know that it is not always possible and that the food can vary! dear ones, if you want to work at a higher level, maybe you should learn to serve your customers better! We will definitely never eat here again or just go out for a drink! Absolutely not recommended!!!!!!!!!!!!

  • 5/5 Mark C. 9 months ago on Google
    This hotel is 5 stars and has some of the best service! So good in fact, that I'm coming back this year again and bringing my parents for the special experience and to visit Budapest! See you then.

  • 5/5 Penelope C. 2 years ago on Google
    I have already left a review on trip advisor but feel I need to let everyone know how special this hotel is. The staff both front and back of house are superb They make a hotel chain more personal and special. Thank you so much from us both. PENELOPE AND GLYN

  • 5/5 L Z. 1 year ago on Google
    We LOVED our stay at the Ritz. They made us feel special. There was a hand written note waiting for us and the room was ready ridiculously early. The staff attention was superb. Even the small indoor pool was made to feel grand. Spa facility could improve or be updated though. Finally, it would be hard to find a better location. It will now be the only place I will stay in Budapest and makes me more likely to check out their other properties.

  • 5/5 Lucas Zsolnay M. 1 year ago on Google
    Best hotel I have ever been too. The service was amazing, and the pool at the top had a steam room, and a sauna as well. The beds were the most comfortable thing in the world, and if you are planning to go to Budapest I would recommend this location.

  • 5/5 Alexandra H. 1 year ago on Google
    We spent our baby moon here last weekend and we were so touched and impressed with the service of the staff and overall comfort of the hotel. The staff went above and beyond to make our stay memorable and celebrate the soon to be new arrival. We will come back again and appreciate their thought to detail.

  • 5/5 Alex Z. 1 year ago on Google
    Very friendly staff, well located in the city center. Feels like a true Ritz experience. Beds are super comfortable, breakfast menu is rich, and the in-house Italian restaurant has a lot of tasty dishes. Few ideas to even further improve the experience: first, the hotel is not used to business travels but rather (American) tourists. Checking-in and checking-out tends to be longer, and also the breakfast service isn’t set for a quick coffee & bite ahead of work.

  • 5/5 Victor R. 8 months ago on Google
    The Ritz Carlton Budapest is perfectly located in the city. The spa area is beautiful and the housekeeping team is excellent. The cherry on the top of the cake, however; is their very well trained team at the front of the house: AMAZING welcome by the Concierge team. Very good recommendations for dinner and sightseeing as well. True professionals at work that are able to act spontaneously and perfectly in harmony with their guest’s requests. Big thanks to the bellboys and front desk team as well. Highly efficient and super friendly! Will definitely come back.

  • 5/5 ELF 2 years ago on Google
    Just stopped in for the spa and drinks. Our other Marriott hotel was booked for the day and we are glad it was! The staff was welcoming and escorted us right up to the most beautiful spa we have seen in our travels through Europe. Everyone from the doorman to the reception to the spa front seat to the staff in the restaurants were the most friendly and helpful one could imagine. Such a wonderful experience the next time we are in town … we know where we will spend the night. Photos to come!

  • 5/5 Mark C. 8 months ago on Google
    This was my second time staying here and this time I brought my parents. The service is excellent, the staff so accommodating, and the hotel is beautiful. Highly recommended when in Budapest.

  • 4/5 callanbull 9 months ago on Google
    Verily, I shall pen a review in the Old English tongue for thee. I had the pleasure of dining at a most excellent hotel restaurant, whereupon I found no flaws to be found. The victuals were exquisite, and the service was beyond compare. Alas, I must fault them for one grievous error which has soured my experience. The location of the privy for the disabled was most deceivingly placed, so much so that it became a vexation to my spirit. Such treatment is discourteous and unseemly. I must confess that it is the cause of my deduction of one star. Nonetheless, I must extol the virtues of the food and service, which were truly remarkable. The culinary delights were beyond compare, and the staff were most attentive and gracious. I shall remember this experience fondly, despite the unfortunate circumstance of the lavatory.


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