1/5 Shai O. 1 year ago on Google
Bad
and
terrible
experience!
We
arrived
at
the
hotel
and
were
greeted
by
a
guy
at
the
reception
who
was
antipathetic
and
not
helpful.
I
clearly
stated
and
even
confirmed
before
ordering
that
we
do
not
want
a
sofa
bed.
The
hotel
confirmed
that
it
does
not
have
a
sofa,
we
booked
the
room.
When
we
arrived
we
were
surprised
to
find
out
that
the
requested
bed
was
a
pull-out
sofa
bed.
After
we
went
to
the
reception,
we
received
horrible
treatment
from
the
receptionist
who
did
not
agree
to
help
us
in
any
way
and
only
said
"I
am
not
responsible,
and
I
have
no
way
to
help
you".
In
addition,
he
did
not
agree
to
connect
us
to
the
person
in
charge
or
the
manager.
We
got
a
room
where
the
shower
didn't
work,
as
did
the
electrical
outlets.
After
mentioning
it
again,
they
changed
our
room
to
a
lower
room.
We
didn't
get
bathrobes
and
they
didn't
wash
our
towels
every
day
(even
though
they
say
they
do)
Of
course,
even
after
we
asked
for
compensation
-
we
did
not
receive
it.
No
money
and
no
benefits.
The
pool
is
frozen
and
small,
and
the
hot
tub
was
cold.
The
sauna
on
the
other
hand
was
good.
At
breakfast
we
were
seated
in
an
unheated
side
room
-
and
when
we
asked
for
eggs
we
were
told
that
they
were
"too
busy
to
serve
us"
I
asked
in
advance
for
something
for
my
parents'
30th
wedding
anniversary
celebrations
and
we
didn't
get
it
-
after
two
more
requests
on
different
days
from
different
people,
they
brought
them
a
bottle
of
champagne
for
which
they
were
asked
to
pay,
even
though
I
inquired
in
advance
and
they
didn't
mention
that
it
was
an
additional
charge.
There
is
no
24/7
receptionist
as
indicated
on
the
website.
They
ask
for
an
additional
payment
for
every
detail,
such
as
bottles
of
water
(which
we
did
not
receive
in
the
rooms)
In
conclusion,
a
bad
experience.
Lack
of
courtesy
and
service,
poor
value
for
the
price