1/5 Kabir S. 8 months ago on Google
July
2023:
DON'T
RUIN
YOUR
HOLIDAY
AT
THIS
HOTEL
Short
version
of
why
I
rated
this
hotel
1star
The
hotel
reception
staff
"Fanni"
was
unwelcoming.
No
shower
curtain
in
the
bathroom.
She
did
not
have
any
clue
on
what
was
available
or
not.
I
sent
an
email
to
the
hotel
but
did
not
hear
back.
They
are
not
concerned
about
customer
dissatisfaction.
Now,
the
long
story.
The
on
arrival
experience
at
the
Opera
hotel
has
been
quite
disappointing.
The
receptionist
'Fanni'
(Don't
know
if
I
have
spelt
it
correctly)
has
been
extremely
unwelcoming.
She
has
no
clue
what's
happening.
We
arrived
at
the
hotel
from
London
at
11:40
AM.
She
said
we
are
too
early
and
can
keep
the
luggage
and
come
back
at
3PM
for
check
in.
We
asked
if
she
could
give
us
a
call
in
case
the
room
is
available
early
but
she
wasn't
helpful
and
said
we'll
need
to
come
back
later
and
she
can
check.
We
then
spent
the
time
outside
and
came
back
at
2:40
PM.
We
asked
her
if
the
room
is
ready
now,
to
which
she
replied
we
can
fill
in
the
form
and
she
doesn't
know
if
the
room
is
ready
or
not.
This
was
already
shocking
for
us
to
learn.
We
again
asked
her
if
the
room
was
still
not
ready
and
she
said
she
didn't
know.
While
she
gave
us
the
form,
her
colleague
was
at
the
reception
and
he
asked
us
if
he
could
get
our
luggage.
We
told
him
that
she
said
that
the
room
isn't
ready
but
he
quickly
(within
seconds,
looking
at
the
computer
screen)
confirmed
that
it
was
ready.
This
was
ridiculously
shocking.
Fanni
said
she
doesn't
know
and
now
this
guy
says
it's
ready.
We
again
asked
Fanni
if
the
room
was
ready
and
to
our
surprise
she
said
it
was
ready
(This
all
happened
within
minutes).
She
gave
us
keys,
directions
to
our
room
and
that's
it.
No
greetings
or
welcoming
remarks.
Absolutely
unprofessional!
After
we
got
settled
with
the
luggage
in
the
room,
we
learnt
there
was
no
shower
curtain
but
there
were
rings
in
the
rod.
We
called
the
front
office
and
not
sure
who
answered
but
we
asked
if
there
was
a
shower
curtain
in
the
bathroom
and
the
lady
on
the
call
said
"No"
.
She
then
said
she
could
get
one
and
have
it
set
up.
After
waiting
for
a
few
minutes,
I
went
for
a
shower
and
noticed
that
the
hotel
had
put
a
sign
"Keep
the
shower
curtain
inside
the
bathtub".
How
can
you
put
a
sign
and
not
know
if
there
is
a
shower
curtain
in
the
bathroom
or
not???
After
I
took
the
shower,
I
called
reception
for
room
service
because
obviously
there
was
some
spill
without
the
shower
curtain.
The
guy
from
the
reception
asked
what
I
needed
room
service
for
and
I
told
him
that
there
was
no
shower
curtain
in
the
bathroom.
To
which,
he
responded
surprisingly.
I
told
him
that
I
called
earlier
and
the
lady
who
answered
the
call
did
not
know.
He
said
he
was
going
to
send
someone
and
within
a
few
minutes,
the
room
service
lady
arrived
and
fixed
the
curtain.
You
can
imagine
how
frustrating
all
this
is.
It's
absolutely
ridiculous
to
see
how
mismanaged
the
service
is
at
a
four
star
property
like
this.
I
sent
this
detailed
information
to
the
hotel
email
but
got
no
response.
No
one
contacted
me.
They
have
no
management
whatsoever.
Please
look
for
another
hotel
for
a
better
experience.