1/5 J. O. 8 months ago on Google
Usually
I
don’t
write
negatives
in
any
google
comments
but
I
had
to
write
to
ensure
everybody
is
aware.
This
trip
was
with
my
parents,
and
we
didn’t
have
much
option
but
to
stay
close
to
the
airport
due
to
our
flight
schedule.
I
had
reserved
two
days
prior
through
their
membership
page,
with
the
additional
request
of
adding
one
extra
bed
to
the
standard
room.
I
didn’t
get
any
heads
up
but
a
confirmation
email.
On
the
day
of
check
in,
the
receptionist
was
sarcastic
and
rude,
her
attitude
was
absolutely
not
acceptable.
Before
she
even
checked
the
reservation
email
or
ask
for
our
passport,
when
I
mentioned
about
the
three
beds,
she
said
she
couldn’t
provide
us
with
an
extra
bed
(in
the
previous
hotels,
they
all
were
flexible
for
three
people)
and
when
I
asked
if
I
could
just
pay
and
stay
in
the
same
room
or
get
an
extra
room,
she
continued
to
say
we
couldn’t,
and
that
the
hotel
was
fully
booked.
I
stood
there
with
no
alternatives
and
she
mentioned
either
just
two
of
us
check
in
(so
does
she
mean
one
of
us
go
sleep
at
the
airport?)
or
go
to
another
hotel
but
she
“wasn’t
sure
if
there
are
any
rooms
left”.
She
put
zero
effort
to
help
us
as
I
sat
confused
and
worried
trying
to
find
another
hotel.
She
and
her
male
colleague
were
talking
and
laughing
throughout
my
struggle
to
book
a
room
on
the
day
at
3
PM.
As
I
open
the
Google
app,
I
realize
that
all
other
comments
mention
the
same
thing,
the
service
of
the
receptionists
is
poor
and
minimum.
I
get
that
they
will
still
have
lots
of
customers
due
to
their
location
(and
so
I
have
given
them
five
stars
for
the
location
as
this
is
only
Ibis
5
mins
away
from
the
airport).
I
really
hope
they
relook
and
reconsider
their
staffing.
Shame..
———-
as
I
cannot
reply
to
your
comment,
I
am
adding
here.
I
had
booked
the
standard
room
with
two
twin
beds
thinking
it
was
good
enough
for
the
two
and
had
requested
in
the
comments
to
provide
one
extra
bed.
The
reason
I
usually
do
this
is
because
many
hotels
don’t
have
rooms
for
three
but
they
usually
accommodate
in
a
room
with
extra
bed.
Yes,
a
confirmation
email
reply
or
call
would
have
been
helpful.
When
I
appeared
and
the
lady
told
me
that
she
couldn’t
add
the
bed,
I
then
asked
her
if
we
could
pay
for
the
third
person
and
just
use
the
room,
as
I
couldn’t
go
and
find
a
different
hotel
myself
and
leave
my
parents.
Any
alternative
plan
could
have
been
helpful,
as
we
were
already
so
tired
and
willing
to
stay
in
the
hotel
even
if
we
paid
extra
and
had
to
use
the
smaller
room.
But
the
attitude
of
the
woman
at
the
counter
was
what
made
me
so
angry,
she
didn’t
try
to
help
but
said
the
rooms
are
fully
booked
and
therefore
we
can’t
use
the
room.
I
was
totally
thrown
away
to
have
her
say
that
at
the
moment
of
the
checking
in.
When
I
asked
for
any
alternative,
she
said
with
a
condescending
tone
to
find
another
hotel.
You
mentioned
that
it’s
my
emotions
and
situation
that
may
have
made
me
feel
that
way
but
if
you
read
many
of
the
recent
comments
made,
this
problem
is
not
solely
mine.
As
I
sat
on
the
side
lobby
chair
trying
to
find
a
new
hotel
and
book
a
taxi
as
a
tourist,
she
and
the
other
clerk
did
nothing
but
chat
and
giggle.
I
do
hope
that
you
have
a
constructive
conversation
with
your
clerks
and
ensure
that
they
provide
the
least
needed
for
tourists/visitors
of
Budapest
so
they
don’t
ruin
the
good
memories
and
experiences
of
Budapest.