1/5 Igor L. 1 year ago on Google
Just
had
the
worst
experience
at
the
Csillaghegyi
Strandfürdő
today.
We
are
family
of
4
with
kids
4
and
2
years
old.
We
got
sold
the
family
ticket
(they
asked
for
kids
ages)
only
to
be
told
that
actually
all
but
the
sports
pool
is
closed.
Since
our
kids
love
water
and
have
no
problems
with
deep
water
we
did
not
care
at
first.
So
we
get
to
sports
pool
and
are
told
we
must
have
pool
hats
and
that
we
can
buy
them
if
needed.
So
we
go
back
and
we
are
sold
the
cheapest
possible
shower
caps
for
arm
and
a
leg.
We
come
back
to
the
pool
and
the
same
life
guard
that
told
us
to
buy
the
caps
tells
us
that
we
actually
can
not
use
the
pool
since
our
kids
are
to
small
and
still
use
flotation
devices
for
assistance
(small
swimming
board
and
pool
noodle).
You
can
imagine
the
disappointment
and
tears
at
this
point.
Especially
since
the
kids
training
in
the
pool
were
using
exactly
the
same
flotations
devices
as
our
kids.
But
for
some
reason
its
ok
for
them
and
not
for
us.
After
some
arguing
where
can
we
then
swim
he
calls
his
supervisor.
And
we
are
told
by
her
that
we
were
not
supposed
to
be
there
and
that
we
should
leave.
My
heart
was
literally
breaking
as
my
son
had
crocodile
tears
on
his
cheeks
looking
at
the
water.
At
this
point
I
was
on
the
edge
and
we
packed
our
things
and
went
out.
I
have
demanded
a
refund
only
to
be
told
they
can
only
refund
the
tickets
and
not
the
cost
of
the
caps
we
were
forced
to
buy.
At
this
point
I
had
it
with
them
and
after
some
harsh
words
they
reluctantly
fully
refunded
us.
But
the
experience
was
incredibly
stressful
and
it
could
have
been
easily
avoided
if
they
told
us
in
the
start
we
can
not
use
their
facilities
or
if
they
allowed
kids
to
swim
after
they
made
the
mistake.
I
will
definitely
not
be
coming
back
and
will
make
sure
to
advise
everyone
in
my
circle
to
do
the
same.