1/5 none n. 1 year ago on Google
I
made
an
appointment
with
the
doctor
a
week
in
advance
through
their
website
and
paid
HUF
24500
for
the
consultation
immediately
at
the
time
of
the
appointment
as
requested.
I
went
to
see
a
doctor
that
day,
and
the
doctor’s
attitude
was
okay.
After
seeing
the
doctor
that
day,
I
went
to
the
front
desk
to
pay
the
test
fee
of
8,000
HUF
according
to
their
instructions,
and
got
the
order
to
come
for
a
blood
test
the
next
day.
However,
the
second
day
was
a
very
bad
experience.
First,
the
front
desk
and
customer
service
personnel
have
a
very
bad
attitude.
When
I
was
getting
the
number,
I
asked
why
I
couldn't
see
the
prescription
prescribed
by
the
doctor
yesterday
on
the
government's
medical
insurance
website.
The
front
desk
said
that
there
are
too
many
people
now,
and
I
will
solve
it
when
you
come
back.
After
I
get
my
blood
done,
I'm
going
to
the
office
and
I'm
leaving
the
clinic.
At
this
time,
the
front
desk
caught
up
and
said
that
you
still
have
to
pay
a
sum
of
money
for
the
test.
I
fell
it
is
so
strange,
I
said,
I
have
already
paid
the
full
test
fee
yesterday,
You
wouldn't
provide
the
service
without
paying
the
fee,
right?
She
said
that
was
yesterday's
test
fee,
and
you
had
to
pay
today's
test
fee.
I
thought
maybe
I
misunderstood,
so
I
went
back
and
paid
a
fee
of
15,700
HUF
by
swiping
the
card
according
to
the
instructions
of
the
front
desk.
But
I
remembered
that
after
the
doctor’s
visit
yesterday,
their
system
sent
me
a
coupon.
I
asked
the
front
desk
to
use
this
coupon
today,
but
the
front
desk
arrogantly
said
that
the
card
has
been
swiped,
and
you
can
use
it
next
time.
I
was
very
unhappy,
because
she
also
said
that
she
would
solve
the
first
problem,
but
she
didn't
solve
it.
She
said
that
she
would
use
this
coupon
next
time,
it
is
an
excuse
again.
So
I
said
I
don't
agree,
I
told
her
about
my
request,
I'm
very
busy,
it's
impossible
to
come
again
next
time.
can
you
please
deal
with
it
today,
or
have
your
supervisor
take
care
of
the
case
today.
She
declined
and
said:
My
supervisor
is
on
vacation
and
I
won't
be
calling
her.
I
asked
her
how
to
solve
the
problem
today,
she
gave
an
email
and
said
to
send
your
request
to
this
email.
I
was
very
annoyed,
and
I
said
that
you
must
solve
the
relevant
problems
today.
Something
make
me
angry
that
She
called
the
security
guard
and
asked
the
security
guard
to
drive
me
away.
I
told
her
that
you
are
totally
hurting
your
customers.
it
is
not
good
to
you.
Later,
she
said
she
asked
her
company
owner
to
come
down,
and
I
said
yes.
After
her
Owener
came
down
from
upstairs,
she
heard
the
complaint
from
another
front
desk,
but
did
not
say
a
word
to
me,
and
said
directly
to
me:
I
will
refund
your
blood
test
money,
and
you
go
to
another
clinic
to
see
a
doctor,
and
never
come
to
the
Swiss
clinic
again.
After
heard
her
words,
I
was
even
angrier
at
the
time,
and
I
said,
it
is
irresponsible
for
you
Swiss
to
treat
patients
so
rudely
as
a
hospital.
As
the
Owner,
you
have
not
communicated
with
the
customer
through
the
complete
process.
After
communicating
with
one
of
your
bystanders,
you
directly
drove
the
customer
away.
The
attitude
is
too
arrogant,
and
it
involves
racial
discrimination.
I
don't
want
to
give
in
and
condone
this
kind
of
arrogance
and
discrimination.
After
serious
negotiations,
the
owner
finally
asked
me
about
my
request,
and
I
said
it
was
very
simple:
1.
Your
customer
service
is
unprofessional
and
has
a
bad
attitude,
so
I
ask
her
to
apologize.
2.
My
treatment
at
Swiss
The
process
must
be
complete,
this
is
my
right
3.
Your
coupons
must
be
deducted
for
me
today.
This
is
also
my
right.
Although
they
rebate
the
discount
to
me
,
But
this
matter
is
not
over
yet.
The
owner
is
very
arrogant
and
told
me
that
her
Swiss
hospital
has
been
open
for
20
years.
She
meant
that
she
had
no
shortage
of
patients.
The
quality
is
really
not
ato
be
complimented.
Later,
I
will
continue
to
disclose
relevant
progress.
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