Car Rental Budapest - Minivan Hire | United Rent a Car Hungary image

Car Rental Budapest - Minivan Hire | United Rent a Car Hungary

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One of the Most Reviewed Car rental agencies in Budapest


Address

Budapest, Lurdy Ház, Könyves Kálmán krt. 12-14, 1097 Hungary

Website

rentauto.hu

Contact

+36 30 996 2300

Rating on Google Maps

4.60 (281 reviews)

Open on Google Maps

Working Hours

  • Thursday: 8 AM to 6 PM
  • Friday: (Good Friday), 8 AM to 6 PM, Hours might differ
  • Saturday: 8 AM to 6 PM
  • Sunday: (Easter), 8 AM to 6 PM, Hours might differ
  • Monday: (Easter Monday), 8 AM to 6 PM, Hours might differ
  • Tuesday: 8 AM to 6 PM
  • Wednesday: 8 AM to 6 PM

Featured Reviews


Frequently mentioned in reviews: company (17) good (17) rental (16) service (15) time (14) email (13) rented (12) offer (10) recommend (10) days (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Mohammed R. 2 years ago on Google
    I chose this company following the good reviews and the offer they mention online. You need to request a quote online, but usually you need to call again to force your request (a proper online booking system would be easier). Prices are in Euro and different from the ones stated online, (expect euro-huf conversion - not practical if you live in HU). You don't get the car you chose, simply the category, which fine in most cases - We were surprised by a petrol model although we wanted diesel. Vehicles are old unlike stated in the offer, we had a 2018 Opel Corsa but it was alright. You pay for border crossing and unlimited mileage unlike the free offer stated in the website. When the car is delivered, the guy who explains feels like it's provoking, if you do this you pay this much, if you break this you pay this much, C'mon, like we never rented a car before, plus the car is old and amorted. When we handed out the car, it was clean from the inside, but had some rain marks from the outside, nothing major, he insisted on paying the carwash (4000HUF) a rip off - Auto Wash costs 900HUF, I said alright I pay with card although it was not mentioned before, the car is not dirty, he said we will take it from the deposit..c'mon.. Deposit is euro or huf but it gets stuck for more than 2 weeks, I had to request the funds release from my bank as they didn't respond via email nor give me a date or reason why the funds are locked. ---- Update: Deposit was returned, the staff explained that it was an error out of their hands, but at least the deposit is back now and the trick is to cancel the transaction from the terminal. All good now!
    2 people found this review helpful 👍

  • 5/5 Alex B. 2 years ago on Google
    I rented a car for 2 Day and visited Croatia. It is good service. The car was new. Staff are kindly and very polite. Everything was great. I highly recommend this rental car.
    2 people found this review helpful 👍

  • 5/5 Aleksei Z. 2 years ago on Google
    I have rented cars in this company 4 times (last was in September 2021). First was Opel Astra K, then Citroen C5 and Opel Mokka X (new, 2018/05). All the cars were good. Communicate with the company by email for making a car reservation. Friendly guys. Friendly prices. Deposit for each time was 500Euro. No extra payments and hidden fees. Strongly recommended. Will I take a car the next time? Of course, I'll do. Update: October 2021. I have rented a car for a long time (from 5 September till 10 October). It was not only the best price as always but also a brand new car. So I had got Toyota Corolla, mileage was about 11 000 km. Engine 1.5L, turbo, manual transmission, but with adaptive cruise control which was very helpful. Also, they gave me a child seat and it was FREE! Which is very good for this long period. The car was clean and very good. I'm very glad that the company is still very good after such not easy times. (photo of the Corolla below)
    2 people found this review helpful 👍

  • 5/5 Kazmer. T. J. 2 years ago on Google
    I rented a car from United this summer for a 6 week European trip. Since I arrived in Vienna Austria the car had to be delivered to Vienna Airport from Hungary and return was same place. All this during a Covid-19 pandemic with international border crossings required. United delivered the car in the agreed place and time and the return was seamless as well. Nice car as agreed. Highly recommend them . Honest and reliable company .
    2 people found this review helpful 👍

  • 5/5 Елена �. 2 years ago on Google
    We have booked a car for a month. Very good a car rental service. New cars, good prices and personal.
    1 person found this review helpful 👍

  • 5/5 Ryan M. 1 year ago on Google
    I've rented with these guys twice now and they'll absolutely be my go-to for future car rentals in Budapest! Centrally located but still with straightforward access to the motorway for quick trips, they're friendly, helpful, and have responded to my initial requests within hours and worked with me to find exactly the car with the options I needed. They seem to have a wide range of vehicles and the one I want has always been available. I can't rate these guys highly enough-I'll absolutely be back!
    1 person found this review helpful 👍

  • 1/5 Justin T. 8 months ago on Google
    This was the third and last car we will rent from them. We were given a 2018 Toyota Auris, a hybrid with 158,921 km on the odometer and paid 30,000 huf to drive the car to Italy where we originally planned to drive. We paid 5,000 huf each because we were over 70 and 5,000 to pick up the car at the airport. With insurance, the total price came to 599,100 huf for 21 days, We had 3 problems with the car. Within 3 days, the key fob failed with a dead battery. Still in Budapest, we drove back to the rental store and they replaced the battery. The next day, the right front tire air pressure dropped and we put some air into it. Two days later, the same thing happened. We called the 24 hour hot line a couple of times and no one answered. Finally, we sent them an email and they asked us to meet them at the store and they will replace the tires. At the tire shop, they tried to replace the current tires with balding summer tires. After some arguing, they found 4 used tires that, not balding were acceptable. Time to plan the trip to Italy. First, we decided to go to Lake Belaton for a couple of days. On the way to Belaton, the right front wheel was making a horrible noise every time we braked or turned to the left. It sounded like brakes or bearings. We stopped to check it and found that there was a wire that was hanging on the struts and springs (See Photo). This wire broke and was rubbing against the tire creating the noise. We pulled off the broken wire and saw there was one wrapped around the left front strut and spring. We never saw anything like this. The noise stopped, but we decided that there was no way we would take this car out of Hungary safely, losing 30,000 huf.
    1 person found this review helpful 👍

  • 1/5 Haris M. 1 year ago on Google
    I called for rental inquiry, they suggested to write an email instead. Wrote the email and got no reply for a week. Called again,they said that they cannot find the email. I just forwarded the email to the exact same address and miraculously they received it. Waited for several days, no reply.I called to ask if anyone checked it as the rental request was in a week's time,he said he doesn't know because it's handled by "sales" and suggested me to wait a day. I waited a few days,no reply. After calling again and explained that they've done nothing for two weeks,they promised to reply on the same day. So after two weeks of waiting,they replied a slightly modified generic email (time to create that email reply : probably around 5 min). Additional charges -that are not mentioned anywhere on the website- are ridiculous. 10 euros per day seasonal charge (because it's Xmas time let's charge 210 euros for 21 days rental - makes perfect sense,no?). Using the car outside Hungary costs 15 euro per day. So more that 500 euros for 21 days without even the actual car selection yet. Which brings us to the car price list : the prices are different from the ones listed on the website (obviously more expensive). I replied to the email to confirm the additional charges calculations and didn't bother to reply at all. Summary : Communication is non existent, hidden charges not mentioned anywhere on the website and price list on the website does not reflect the real prices. Obviously others had good experience with them,but personally I had a very very bad one.
    1 person found this review helpful 👍

  • 5/5 Rūta �. 1 year ago on Google
    Great place to rent a car. Stuff was nice and healpfull. We allways get on contact fast if we needed. Even if we have some misunderstod company was king and understending. ☺️ Cars is kinda new so its feels safe to drive long distance.
    1 person found this review helpful 👍

  • 5/5 Rose Croatia /Horváth R. 1 year ago on Google
    There’s a high demand, but this company does everything in their power to provide service and communicate with clients accordingly and effectively. Their effort to keep clients and make them satisfied is impressive.
    1 person found this review helpful 👍

  • 5/5 Marco P. 4 years ago on Google
    Me and my friends rented a car here at United Rent a Car Autókölcsönző - Budapest and we had a great experience! We met the car rental agent at the airport and we subscribed the rental agreement in 10 minutes! (note that rental agreement are really good and convenient) The staff is also very liable, accurate and friendly. The car was definitely better than expected and we enjoyed it so much! If I will come to Hungary again, I will absolutely choose again this company! I recommend it! 5 stars :) Marco
    1 person found this review helpful 👍

  • 1/5 Carter W. 2 years ago on Google
    Requested a price offer once, then again, then on phone and got nothing. However they promised on phone that I’ll get the price offer but it didn’t happen.
    1 person found this review helpful 👍

  • 5/5 Bogi C. 7 months ago on Google
    The first time I rented from the company was 8 years ago, and they’ve been my car rental place ever since. I have 5 kids, so finding a company that offers a selection of big sized automatic vehicles was crucial, and felt almost impossible at first. But then I found RentAuto, and haven’t looked anywhere else since. I have been very satisfied with not just the process of booking but with the general customer service I received from them. It’s a group of younger, enthusiastic, helpful and friendly guys. I can only recommend them!

  • 5/5 Halácsy B. 7 months ago on Google
    Very professional and kind rental place! They are flexible and their cars always nice and clean. I rented for the second time from them, both time for a couple of months so I can tell from an experience. I had very bad experience with big companies trying to cheat on customers so I rather choose a small and trusty company. Definitely coming back again 😊

  • 5/5 Yair N. 7 months ago on Google
    Hired a minivan for 12 days. Excellent service! Pick up was done near our hotel at the requested hour with a nice guy who made sure everything is in place. Drop off was done at 3AM at DEB airport, they waited for us on time, checked the car quickly and signed everything is fine. Good service and a reliable company.

  • 1/5 Muhammad i. 4 months ago on Google
    The website is totally fraud because whatever they write on the website is fake and it’s totally different when you get in actual. The prices mentioned on the website is 1000 % different from the actual offered prices . Therefore I recommend all of you that please do not waste your time on their website which is totally fraud .

  • 5/5 Gyongyi Somodine V. 2 years ago on Google
    I have been renting from this company for many years. The service is excellent, communication clear and correct, the cars are good and reliable. Highly recommended!

  • 5/5 Tom S. 7 months ago on Google
    Happy with the service. Not a big company, at first glance in person I was skeptical, especially because the first car they provided me was not great to say the least. But upon my complaint they rectified the problem, quickly and accurately provided me with a much better car and they provided with better service too. Over all very happy and I will definitely use them on my future visits to Hungary.

  • 5/5 Lea S. 8 months ago on Google
    Opel Vivaro did a good job for a week in Croatia for my family, helpful friendly stuff, recommended!

  • 5/5 Szonja H. 11 months ago on Google
    We have rented a car for a week. To get an offer by email didn't work properly but after a phone call everything went smoothly. We were very satisfied with the service, the communication, the prices and the full process during that week. The car was clean and well maintaned. We had some extra wishes e.g. airport dropp off, extension and they have been arranged without any issue by the helpful team. We would like to offer the United Rent if you are looking for a great service with a good price. (With big international car rental companies we had bad experiences. Not getting the car what we booked, no flexibility, no personal contact etc.)

  • 2/5 Melanie B. 10 months ago on Google
    **Updated - after posting this review, the matter was escalated and someone did reach out finally to resolve the issue of my deposit. They apologized and said it was a mix up as it was accidentally put through as a charge vs a hold which is why they hadn't been able to reverse it. Instead they now needed to send a wire transfer, which they did. While I appreciate the person who finally took care of the problem. What I don't appreciate is the run around I was given by the sales people on site and the sales person over email. What I don't appreciate is that I was given a dirty car and told they wouldn't give any sort of compensation b/c I chose to take the car anyway. What I don't appreciate is that it took me leaving a one star review to get the proper service and attention I should have received weeks ago. That said, I did update to 3 stars b/c in the end someone over there finally did the right thing and because aside from having not been cleaned, the car was in good condition and we had no issues driving etc. However I will not be renting through them again, as it is not worth the hassle. **AND to address the below comment - I did not just walk in without a reservation, I called the day prior and was told they had a car and it wouldn't be an issue. That is absoltuely not an excuse to give me a dirty car. I also asked upon arrival and was told the car had been cleaned. Then when we discovered it wasn't, I was told he had to help the other customer and if we wanted to wait he would come vaccum when he was done. Cleaning a car should take more than 5-10min and we had somewhere to be so correct we chose to take it as is. However it should have been in proper condition when we arrived. I don't appreciate being gaslit and after reading that comment downgraded from 3 to 2 stars. I was planning to leave a decent review, regardless of the fact that they gave us a dirty car that had not been cleaned. However it has now been over 3 weeks since we returned the car and they still have not released the security depost "hold" which was actually charged to our card for over $800 USD. That is just unaacceptable. It's one thing for them to refuse to offer any kind of discount regardless of the fact the car was not in proper rental condition, which I also find absurd....but our deposit is non-negotiable. We shouldn't have to follow up repeatedly and file a claim with our credit card company. It now feels like a scam or we're being taken advantag of and I don't appreciate that. They were so quick to respond when we first inquired, but now it takes them a week with multiple follow ups and they still have yet to address this issue. DO BETTER.

  • 5/5 Mohamed El M. 11 months ago on Google
    We rented a Toyota Corolla that was brand new and super clean. We had a long road and we didn’t find any issue with it. The price was affordable and the receptionist was helpful and provided everything that we needed. Totally recommended!

  • 5/5 Mohammed A. 1 year ago on Google
    Team is very supportive and response to my mail, will share later my experience for renting their car

  • 5/5 B C. 1 year ago on Google
    Highly recommended, We rented a small car for just over one month. Couldn't be happier, great customer service, fantastic communication they always kept us updated and informed. We had to change our plans a few times due to airline changes and it wasn't an issue for them. We will definitely be renting all our cars from here.

  • 5/5 A-B.agency Dmitry K. 4 years ago on Google
    Rented car on 3 days, very good car! In one time I crashed disk on wheel, and said about that problem, cheap decide! But I'm sure, if say didn't do clearly business it was more expensive! Fast return deposit on card. Getting a lot of emotions, wanna say thank "Car Rental Budapest"!!!👍😉

  • 5/5 Korean S. 3 years ago on Google
    The employees here are kind and professional. It's really good to rent their car. I recommend this place. Especially Koreans!

  • 5/5 Ágnes F. 1 month ago on Google • 2 reviews New
    Reliable, fair company, helpful team. I can only recommend. 🙂

  • 5/5 Masato K. 1 month ago on Google • 1 review New
    I was very satisfied with both the price and service. There are a wide variety of rental cars, both automatic and manual, so it was nice to be able to choose according to my needs. Highly recommended if you are planning a road trip around the surrounding countries based in Budapest!

  • 5/5 Barbara B. 1 month ago on Google • 2 reviews New
    They have super-equipped and high-quality small buses and cars. Favorable, comprehensive service. I would gladly recommend it to anyone.

  • 5/5 Judit B. 1 month ago on Google • 1 review New
    I met very helpful colleagues. Car rental was flexible in everything during. I recommend the company, young team, flawless rental. Thanks!

  • 5/5 Kata D. 1 month ago on Google • 1 review New
    From a car-free point of view, it's a perfect choice, fair and fast fleet transaction.

  • 5/5 Bence S. 1 month ago on Google • 1 review New
    Professional work

  • 1/5 Paraszt S. 1 month ago on Google • 1 review New
    They don't answer the phone. No offer will be sent. I go in during opening hours, they sit me down to send them an email, standing 2 meters from the machine that will arrive, then they send me a message that they will reply. The prices are not in a satisfactory relationship with those discussed, they are different on the website, different in the e-mail offer, then completely different in person. I don't recommend it.


Call +36 30 996 2300 Open on Google Maps

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