1/5 Rob B. 1 year ago on Google
I
had
eaten
at
Bourbon
street
before
in
America
and
was
thrilled
to
see
it
at
Megaworld
Iloilo.
Our
family
arrived
about
6pm
on
a
Monday
evening
and
were
able
to
sit
outside
overlooking
the
Beautiful
Festival
Walk
Plaza.
Great
experience,
but
that
greatness
ended
there.
We
pretty
much
sat
ourselves
and
we're
given
menu's
but
that's
where
the
customer
service
ended.
We
stared
at
the
menus
for
about
12
minutes,
looking
for
our
server,
flagging
down
anyone
that
would
help.
In
that
time
no
one
came
to
our
table
to
give
us
place
settings,
water,
take
our
drink
or
appetizer
orders.
It
was
when
I
saw
an
employee
off
work
enjoying
her
food
flag
down
our
server
that
I
realized
they
just
weren't
paying
attention
to
anything.
There
were
7
servers
and
3
customer
tables.
We
were
finally
able
to
give
our
order
and
ask
some
questions
but
not
without
challenges.
I
kept
having
to
repeat
myself
and
my
orders
for
our
family.
I
told
the
server
that
she
was
going
to
have
to
give
us
much
better
service
and
attention
and
asked
her
if
she
was
up
to
the
task.
After
ordering
I
went
to
find
a
manager
and
share
my
experience.
The
manager
did
apologize
and
sort
of
took
over
being
our
server.
I
told
him
since
a
10%
service
charge
was
automatically
added
to
the
bill
they
would
need
to
do
better
or
remove
the
service
charge.
We
ordered
the
Philly
cheese
steak,
Parmesan
Crusted
Salmon
and
fried
chicken.
We
were
told
that
the
fried
chicken
was
6
to
8
pieces
and
enough
for
2
so
I
cancelled
my
son's
order
so
they
could
share
the
fried
chicken.
The
food
was
served
with
my
Philly
first,
and
then
about
5
minutes
later
the
salmon,
and
another
8
to
10
minutes
later
the
fried
chicken.
I
waited
till
my
kids
food
arrived
to
eat
and
gave
them
my
fries
as
they
were
starving.
Unfortunately
my
food
was
cold
by
the
time
my
kids
food
arrived.
They
should
have
figured
out
a
way
to
serve
all
our
food,
hot
and
at
the
same
time.
I
had
asked
multiple
times
for
ICE
Water
and
kept
getting
room
temp
water.
I
finally
told
our
server,
the
manager,
to
get
me
water
with
ice
in
it.
He
brought
me
a
bucket
of
ice
and
tongs
but
no
water.
The
chicken
pieces
were
so
small
4
of
them
were
like
nuggets.
The
6
pieces
didn't
fill
up
both
my
children.
The
gravy
served
with
the
chicken
was
cold,
not
even
warm.
When
I
asked
about
the
pieces
the
manager
told
me
it
was
about
the
grams
not
the
pieces.
We
finished
eating
and
again
couldn't
get
anyone's
attention
for
the
bill.
Our
empty
plates
sat
in
front
of
us
attracting
bugs
for
all
that
time.
When
I
finally
got
the
managers
attention
to
bring
the
bill
and
he
brought
it
to
me,
I
informed
him
that
in
most
nice
restaurants
that
the
servers
would
take
away
the
dirty
dishes...I
was
hinting
for
him
to
do
the
same
but
he
purposely
ignored
my
hint
almost
like
clearing
dirty
dishes
was
beneath
him.
When
he
returned
with
my
bill
and
card
I
looked
at
him
and
said
"where
am
I
supposed
to
sign
this?"
As
I
put
the
bill
holder
in
my
dirty
plate
to
sign.
The
manager
had
the
nerve
to
move
my
wallet
and
my
son's
plate
beside
me
to
clear
a
place
for
me
to
sign.
At
that
point
I
scolded
him
to
take
my
darn
plate
which
he
did
and
placed
it
on
the
table
next
to
me.
He
did
remove
the
service
charge
which
would
have
been
P200
on
a
P2000
bill
but
I
was
still
furious.
The
food
wasn't
really
that
great
and
for
the
price
and
brand
should
have
been
much
better.
However
the
customer
service
nightmare
ruined
our
dinner.
On
the
way
out
none
of
the
employees
said
thank
you
to
us
or
if
they
did
I
didn't
hear
them.
The
manager
simply
glared
at
us
as
we
left.
I
looked
at
him
and
said
"YOUR
WELCOME".
To
the
owners
of
Bourbon
Stree,
you
have
an
incredible
brand.
This
management
and
it's
minion
staff
are
a
blight
to
that
brand.
The
attitude
of
the
manager,
manifests
to
it's
employees
has
no
business
in
ANY
Hospitality
establishment,
especially
the
"Bourbon
Street"
brand.
Please
reconsider
your
management
decisions
at
this
location.
We
will
not
return
and
would
not
recommend
a
foreigner
return
until
the
management
and
staff
are
properly
trained
without
attitu