2/5 Amy T. 2 years ago on Google
Very
disappointed
with
my
experience
today
at
the
Gamers
World
in
Vernon
Hills.
Signs
everywhere
stating
entire
store
is
buy
two
get
third
for
50%
off.
My
son
was
buying
two
individual
Pokémon
cards
that
were
$4
each.
I
told
him
he
could
get
a
third
for
$2
with
their
sale.
When
he
went
to
buy
it
came
out
to
$12.
My
son
asked
about
the
sale
sign
and
the
employee
said
there
is
an
asterisk
that
if
excludes
Pokémon
cards.
I
mentioned
that
I
didn’t
see
that
and
went
to
check.
The
sign
only
says
it
excludes
Cards
of
Humanity.
The
employee
said
that
some
of
the
signs
were
updated
but
couldn’t
show
me
any
that
actually
did
exclude
playing
cards.
Even
the
sign
on
the
glass
case
next
to
the
cards
my
some
was
buying
did
not
have
the
exclusion
of
trading
cards.
Having
worked
in
customer
service
centric
businesses
I
told
him
that
honoring
sales
is
one
of
the
most
basic
things
and
that
he
should
update
his
signs.
When
I
went
over
to
look
at
one
of
the
signs
he
followed
me
from
out
from
the
behind
the
counter
and
told
me
he
didn’t
deal
with
bullies
and
I
could
go
elsewhere
if
I
wanted.
I
let
my
son
by
the
two
cards
he
wanted,
and
the
employee
did
at
one
point
say
he
could
take
a
dollar
off
but
my
son
wanted
to
keep
to
his
$10
budget.
The
employee
was
well
aware
that
I
was
unsatisfied;
I
mentioned
I’d
be
writing
this
review
and
he
accused
me
of
extortion.
I
wasn’t
trying
to
take
a
$20
discount
or
anything,
just
$2
-
honor
the
sale
signs
posted
is
all
I
was
asking
so
that
my
son
could
stay
within
his
budget.
$2
is
so
little
to
make
me
so
upset
but
it’s
really
the
bottom
line
of
poor
customer
service
and
not
standing
by
your
offers.
A
quick,
I’m
sorry,
you’re
right,
our
signs
don’t
have
the
exclusion
of
playing
cards,
I’ll
honor
the
$2
discount
is
what
should
be
expected.
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