Alter Domus (MM2H) Sdn. Bhd - 724548-X (200601004800) image

Alter Domus (MM2H) Sdn. Bhd - 724548-X (200601004800)

Consultant Visa consultant

👍👍 Alter Domus The best agency for MM2H. We have been using them since 2010. Thanks to their help, we renewed our MM2H visa earlier this year. helped us with our FD problems. Helped us comeback across the border to Thailand during the pandemic. Great, great services that we couldn't do without you.... People often mention Alter, Domus, visa, process, professional, service, services, highly, staff, years,


Address

Level 1, 48, Pahang Rd, 10400 George Town, Pulau Pinang, Malaysia

Website

www.penangmyhome.com

Contact

+60 4-229 4826

Rating on Google Maps

5.00 (203 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 8:30 am to 5:30 pm
  • Wednesday: 8:30 am to 5:30 pm
  • Thursday: 8:30 am to 5:30 pm
  • Friday: 8:30 am to 5:30 pm
  • Saturday: Closed
  • Sunday: Closed
  • Monday: 8:30 am to 5:30 pm

Featured Reviews


Frequently mentioned in reviews: Alter (38) Domus (38) visa (17) process (13) professional (13) service (10) services (9) highly (9) staff (8) years (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Norm F. 9 months ago on Google
    Alter Domus The best agency for MM2H. We have been using them since 2010. Thanks to their help, we renewed our MM2H visa earlier this year. helped us with our FD problems. Helped us comeback across the border to Thailand during the pandemic. Great, great services that we couldn't do without you. Thank you and more power.
    2 people found this review helpful 👍

  • 5/5 cs c. 2 years ago on Google
    I engaged the services of Alter Domus in 2019 regarding my application for the MM2H programme which was granted in 2020. I could only arrive in Malaysia in 2022 due to the pandemic. During the whole application process, the staff of Alter Domus were prompt and precise in their advice and responses to my enquiries. They showed an extremely high degree of knowledge, integrity and are highly efficient. Before engaging Alter Domus, I looked at several companies and one of which was in KL which had quite a high profile in social media. I must say, that company pales in comparison with Alter Domus in all regards, and in particular, the quality and certainty of advice. Alter Domus does not sugar coat matters and their advice is "as a matter of fact". Even after the application process, they assisted me in so many ways in settling down in Malaysia that went above and beyond their remit. I consider Alter Domus to be absolute value for money and worth every ringgit. Last but not least, I have to reserve a special mention to Janet. She was exceptional in each and every aspect, She is a true gem.
    1 person found this review helpful 👍

  • 5/5 Sriranjan C. 8 months ago on Google
    My family and I moved to our new home - Penang - this March on our MM2H visa. The team at Alter Domus led by TG and Roselind was always available to help and answer our many questions. My wife and I got our visas five years ago. It was a longish process, but went pretty smoothly thanks to the efforts of Nita. On finally moving to Malaysia this year we decided to get our daughter a dependent visa which Alice helped with from start to finish. We can only highly recommend Alter Domus. They are highly knowledgeable and always available to help when doubts crop up. Thanks to the team.
    1 person found this review helpful 👍

  • 5/5 barry j. 1 year ago on Google
    We have always been very satisfied with the help and service that Alter Domus have given us since we applied for MM2H Visas in 2013. In the past month, as we had new passports we needed our MM2H visas also updated. The update of our Visas was done very smoothly and efficiently.
    1 person found this review helpful 👍

  • 5/5 Dean W. 1 year ago on Google
    We had started the visa process in Penang before the pandemic and then everything was halted when all countries went into lockdown. But even during the pandemic, Alter Domus always answered our emails promptly and told us not to worry about our visa approval--that all was well--and, indeed, it was. When the country was getting ready to open its borders 2 years later, Alter Domus sent us an email to let us know and also informed us that we should come back to complete our visas and that we would be able to complete them under the old rules, which we did. They have been nothing but wonderful throughout the entire process, even the pandemic!
    1 person found this review helpful 👍

  • 5/5 sein l. 1 year ago on Google
    I have been dealing with Alter Domus since 2017. During this remarkable times, They are very professional to help us for MM2H's approval, Visas, inclusion of dependents, visas transfer to new passports etc. Everything went well that they have professionally done. I would like to express my deepest gratitude to TG, Roselind and all staff for helping us to reside in Penang.
    1 person found this review helpful 👍

  • 5/5 LiRic L. 1 year ago on Google
    I feel very comfortable with Alter Domus. Rosalind, TG and the entire staff has been very professional and has not steered us wrong since they helped me with my MM2H back in 2007. Thank you for everything.
    1 person found this review helpful 👍

  • 5/5 Rob M. 5 months ago on Google
    Alter Domus handled my most recent MM2H requirement (transfer of visa into new passport) extremely efficiently and promptly. My only slight issue was that we kept on having to remind them that we did not reside in Penang, but in KL. Being in KL requires a couple of extra steps to be taken by us.

  • 5/5 David S. 4 months ago on Google
    Great Service as usual from everyone at Alter Domus when recently needed to transfer visas into new passports for Karen and I. Preparation was thorough and completed the whole process in quick time with minimum of fuss. Many thanks!

  • 5/5 Harvey C. 7 months ago on Google
    Alter Domus successfully finished the DE Rantau digital nomad visa application for me and my family. Janet and her team are professionals and have valuable expertise in the field. Even though DE Rantau is new, their experience with MM2H made a significant difference. We will definitely use their services again for anything visa related. 100% recommended.

  • 5/5 Serena from Penang Property A. 8 months ago on Google
    Alter Domus embodies a great sense of professionalism and operational efficiency. Their expertise in MM2H services has consistently led to positive outcomes for our clients. For reliable and proficient assistance with MM2H, Alter Domus always remains our top recommendation.

  • 5/5 John G. 8 months ago on Google
    I have used the MM2H services of Alter Domus for 2 visa extensions, a renewal and transfer to new passport. I received knowledgeable advice and all cases were dealt with efficiently and speedily. Anyone looking for first class MM2H service should have no hesitation in using this experienced, customer oriented company.

  • 5/5 Khen L. 10 months ago on Google
    Hi I am Anna Wong (using my husband Google account). With regards to my MM2H visa renewal, I am very pleased with the professional services provided by Alter Domus (MM2H) Sdn Bhd. In particular, I would like to thank Ms Alice and Mr Moey from your company. Both Ms. Alice and Mr Moey have been very patient and helpful in every aspect during the entire renewal process. I would highly recommend to others who seek professional assistance from Alter Domus (MM2H) Sdn. Bhd.

  • 5/5 Gerry G. 1 year ago on Google
    I just renewed my MM2H visa for the third time through Alter Domus. They continue to provide a professional and totally trustworthy service. I can highly recommend their services for any expat looking to stay long-term in Malaysia.

  • 5/5 David D. 1 year ago on Google
    Alter Domus is a great company with very competent and professional staff with outstanding service. They helped us in every aspect getting the MM2H Visa in 2018 and advised us on any other matters where we needed advice. Just this Jan. my wife had to get the visa transferred to her new passport and it was swiftly done in one day and we got the passport back in the evening after their return from KL so that we could travel again the next day.

  • 5/5 Paul P. 1 year ago on Google
    Fast and easy extension of our MM2H visa as well as on the spot renewal of my Malaysia Drivers License. Alter Domus is a very knowledgeable and professional organization that really do know how to get things done.. I have used their services since 2015.

  • 5/5 Tom M. 1 year ago on Google
    New to Penang then , I first contacted Alter Domus in 2011 regarding MM2H on the recommendations of friends who had used the service. Their service was excellent , efficient and friendly at reasonable cost. The same has been true again when contacted in 2022 from overseas as my passport and MM2H were expiring. Their helpfulness and speed of assistance at reasonable cost was again more than one might expect . I cannot recommend their friendly , personable service more highly.

  • 5/5 Ima I. 10 months ago on Google
    Alter Domus M2H is a outstanding agency which I can recommend to every body looking for a professional and reliable agent for all matters related to M2H. Their true value for me was during the covid time, I was unable to return from Medan to Penang, AD has repeatedly provided me with advise how to cope with written requests to immigration who ultimately allowed me to return. AD refused to accept payment for their help. I will never forget this and will remain there loyal customer forever.

  • 5/5 Dave R. 1 year ago on Google
    We first contacted Alter Domus almost 11 years ago. We hesitated to reach out to an MM2H agent because we were not yet certain that we wanted to apply, and we really did not want to be hassled by a constant hard sell from some eager agency. We brought all of our questions to an appointment, feeling certain we had thought of everything we needed to ask. We were immediately impressed that they pointed out a number of other questions that we should have been asking and readily provided us with vital answers. What they said as we prepared to depart super impressed us. They said, “We’re ready to help you once you decide, but we will not bother you while you consider this decision. We will not contact you next. If you want us to apply for you, don’t hesitate to contact us, and we’ll get things going for you.” And they were good on their word. We immediately recognized that this is one of the most professional organizations we’ve ever done business with. Their coaching through and management of our application process was flawless. Whenever we’ve had questions come up over the past 10 years they’ve replied rapidly and with crisp clarity. And they managed our renewal beautifully in the last 3 months. Honestly, we have never dealt with an organization more professional and helpful than Alter Domus. They are a world-class service provider. We highly recommend them to everyone interested in the MM2H program.

  • 5/5 Richard.J B. 1 year ago on Google
    I am more than happy to have known Alter Domus for more than two years because this sponsor is impressively efficient, reliable in all circumstances, very available and all the people I have had to deal with have been perfectly friendly. Thanks in any case to Roselind, her husband TG and the whole team.

  • 5/5 SiewTin L. 1 year ago on Google
    We have been very satisfied with the services provided by Alter Domus since Day One. Always prompt with replies, efficient and thorough with requests. Keep up with the good work, All the Best,

  • 5/5 mo m. 1 year ago on Google
    I’ve been dealing Roselind and her team now for around 12 years. They are by far in my experience the most professional,organised and diligent MM2H agents I have had meetings with in 14 years of living under MM2H.the speed ,diligence and price they charge for the effort and consistency that goes into their work is unmatched as there are many bogus agents in malaysia too. I would recommend Roselind,her husband TG and AD to anyone wanting hassle free repatriation. 6 stars. Thanks guys for making my wife’s process so easy and manageable under extreme circumstances,I can’t show my gratitude enough.

  • 5/5 Alan H. 1 year ago on Google
    Alter Domus arranged my initial MM2H Visa quickly and efficiently, and the same goes for my recent stamp transfer to my new passport. Given the recent bout of changes, having someone to to the leg work who knows the ropes was a blessing. Looking forward to a seamless renewal in 2 years time.

  • 5/5 Jacques G. 1 year ago on Google
    Alter Domus are the go-to company for MM2H visas and any advice about moving and living in Malaysia. All my interactions with them have been professional, courteous, and prompt and I plan to use them, as required, in the future. Highly recommended

  • 5/5 A Q. 1 year ago on Google
    It has been a blissful experience to work with Alter Domus for my MM2H visa. From the beginning they have efficiently guided me through the process. Their responses to my questions are well considered and reflective of reality. I am very impresed of their commitment to take you successfully through this. Despite all the difficulties caused by COVID-19, their perseverance, and hard work, made MM2H possible for me. During my visit to stamp the visa, the guidance and help they provided in all steps(visa, permits, quarantine rules, facilities, medical, insurance, bank, and more) were incredibly excellent. Not only they are highly professional, and reliable, but I would like to add that they provide beyond and above level service. Along with my all applause to Alter Domus team, I like to particularly thank to Janet Khew for her professionalism, competency, and clear instructions and guidance throughout process.

  • 5/5 James F. 1 year ago on Google
    When our MM2H visa needed validation on our new passports, we contacted Alter Domus who attended to the matter promptly. Their professionalism as displayed previously is to be highly recommended. The enthusiasm displayed from all their staff was very encouraging. We wish them every success going forward in the future.

  • 5/5 Patrick O. 1 year ago on Google
    The staff at Alter Domus has provided excellent service for my MM2H application. They have been very helpful and thoughtful in assisting me through the process particularly during the COVID period which caused many uncertainty, and the staff has assisted throughout the process and finally I got my MM2H. Many thanks to the staff at Alter Domus.


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