3/5 Maric G. 6 years ago on Google β’ 45 reviews
Been
here
because
my
sister
underwent
a
c-section
for
her
first
and
second
born
(2014
and
2017).
In
between
the
years
mentioned,
they
had
a
major
renovation.
The
old
building
was
taken
down
and
replaced
with
a
multi-storey
building.
Even
though
they
have
updated
their
building,
you
can
still
see
old
facilities
like
hospital
beds,
side
table/cabinets
and
other
stuff.
But
that's
okay.
What's
more
important
is
the
safety
patients
and
the
efficiency
of
the
staffs.
Sad
to
say,
their
service
in
NICU
is
waaaaay
better
compared
to
the
current
one.
NICU
nurses
are
bitchy
and
rude.
Mind
you,
I
am
always
super
nice
to
medical
staff
whenever
one
of
my
family
member
is
admitted.
Not
because
I
am
afraid
that
they
might
mistreat
my
loved
one
anytime,
but
because
you
want
to
make
the
person
lying
in
bed
that
these
people
can
be
trusted
with
his/her
situation.
These
are
some
of
the
things
why
I
think
their
old
NICU
team
is
better:
*
One
of
the
NICU
nurse
rushed
inside
the
room
and
shouted
'Naiwan
nyo
po
ang
baby
nyo
sa
baba
(NICU).
When
the
baby
is
already
with
the
us!
After
shouting
and
not
bothering
to
check
further,
the
staff
left
abruptly.
Only
to
return
apologizing
that
it
was
just
a
mistake/miscommunication.
*
Before
we
get
discharged,
the
nurses
told
us
to
bring
the
baby
to
the
nurse
station
for
the
'Hearing
Test'
even
though
we
already
stated
that
we
are
just
going
have
the
New
Born
Test
in
the
nearby
clinic.
The
second
nurse
reiterrated
that
we
have
to
send
the
baby
for
the
test.
So
off
I
go
with
the
baby
to
the
nurse
station.
The
mom
also
joined
us
since
she
would
like
to
see
how
the
test
is
being
done.
But
the
nurse
said
that
we
have
to
go
down
to
second
floor
because
the
NICU
staff
are
the
ones
who
will
conduct
the
test.
Since
the
mom
is
still
a
bit
weak,
she
decided
to
come
back
to
the
bed.
So
I
just
brought
the
baby
alone.
Upon
telling
the
NICU
staff
about
our
purpose,
she
said:
'Toxic
nako
ngayon
eh!'
Feeling
confused
and
surprised,
I
just
tried
to
keep
my
cool
by
saying,
'Pero
pinapunta
po
kasi
kami
dito
for
hearing
test
eh.'
She
asked
me
to
wait
while
she
checks.
When
she
came
back,
she
said
with
a
rude
manner,
'8am
to
10am
lang
ang
test.'
And
I
replied,
'Pauwi
na
kami
today,
ininsist
lang
ng
nurses
sa
taas
na
bumaba
kami.'
She
said
nothing
and
just
shut
the
door.
Thinking
that
maybe
she's
asking
for
someone
to
help
us,
I
waited
for
a
couple
of
minutes
more,
but
the
staff
never
get
back
to
me.
So
I
went
back
to
the
nurse
on
the
fourth
floor
and
told
her
what
happened.
I
said
I
would
like
to
report
that
rude
staff.
I
can
put
up
with
all
the
mistakes
as
long
as
the
own
up
to
it,
but
the
rudeness
is
untollerable.
They
are
HEALTH
CARE
PROFESSIONALS
and
yet,
they
don't
even
care
plus
being
unprofessional!
The
nurse
tried
to
explain
and
apologize
on
behalf
of
her
colleague,
but
I
really
feel
that
this
rude
nurse
should
not
be
in
the
NICU
department.
If
she
can
do
it
to
an
older
person,
what
more
to
someone
who's
very
fragile
like
babies.
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