3/5 Rachel K. 3 months ago on Google • 4 reviews New
My
expectations
were
really
high
for
this
place.
I
think
that
was
my
first
mistake.
First
I’ll
say,
the
property
is
gorgeous.
Such
a
relaxing
atmosphere.
But
honestly,
the
front
desk
was
extremely
lacking.
I
booked
for
NYE
so
of
course
the
price
was
higher.
But
i
was
assured
the
rooms
were
special
and
worth
it.
When
we
arrived
to
check
in,
at
5,
the
gal
at
the
front
was
really
nice.
She
looked
at
my
reservation
and
assured
me
i
was
going
to
love
this
room.
I
assumed
it
would
be
ready
and
all
set
for
us
since
check
in
was
available
at
4pm.
But
then
there
seemed
to
be
an
issue.
She
asked
one
of
her
co-workers
to
go
check
the
room.
He
came
back
and
said
it
hadn't
been
cleaned.
So
then
she
said
“no
problem,
i
can
put
you
in
a
different
room”.
But
her
tone
shifted,
like
the
room
we
were
now
going
to
get
wasn’t
on
the
same
level
as
the
room
she
was
so
excited
to
give
us.
So
she
gave
us
1
key
and
sent
us
on
our
way.
Well
we
got
to
our
room
and
to
our
surprise
it
was
already
occupied!!
(Sorry
dude!)
So,
back
down
the
elevator
and
to
the
front
desk
we
go…She
was
confused,
offered
no
real
apology
&
just
gave
us
a
key
to
another
room.
We
get
to
the
room.
It’s
clean
and
occupant
free,
so
that
was
good.
But
i
could
tell
this
was
definitely
not
the
room
we
paid
for.
It
was
cramped
&
very
few
amenities.
She
ended
up
giving
us
a
credit
for
parking
our
vehicle,
but
honestly,
I'm
feeling
like
a
little
more
effort
was
warranted
here.
A
$400
per
night
room
in
an
area
where
nice
rooms
typically
go
for
$150
should
be
a
special
experience.
This
was
far
from
it.
And
at
that
price
i
wouldn’t
go
back.